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-Location -Hotel amenities -Staff friendliness My wife and my passports were stolen from me. The hotel was more than accommodating to our needs. They even gave us a discount when we extended our stay.
It's very well-located, if you have to be near Taksim this is the best place. It's close enough to the meydan and to the Metro and buses, but not so close to Istiklal where all of the noise and crowds are. The rooms are nice and comfortable. The Wifi was very slow and kept going in and out, if you're paying $140 for a room you shouldn't have to deal with something even $28/night hotels in Istanbul get right.
The room had a lovely view. The person on the enquiries desk was extremely helpful in assisting us in finding a restaurant and booking it for us. I thought the room was a bit small for a deluxe room. I also did not like the fact that they did not have slippers in the room.
One of the best None
Well located and spacious. It is definitively an aging hotel. Was on the 1st floor and the hallway and rooms smelled like smoke even if it was non-smoking.
Very nice hotel It was away from tourist area of old town. But that was not nessessary a bad thing
our room view
Everything was great.Rooms spacious and always clean .The service for the rooms was 3 or 4 times a day and continuous supply of water(free). Reception staff friendly and helpful.An excellent choice for our 5day trip to Istanbul.The shopping center only a few minutes walking away. Although they had been notified for our late afternoon arrival one of the two rooms took one hour to get ready.
It might not be brand new but with an unbeatable location next to Taksim square and splendid views of the Bosphorus from almost every room as I found out, this is the best value for a luxury stay in Istanbul. The breakfast is vast, the staff incredibly attentive and courteus and it has one of the best gyms I'vê ever seen at hotels around the world. Highly recommend it Maybe the room furniture is a bit old world style but of good quality
Location is excellent, staff are friendly and helpful, rooms of good size, all amenties are available, resteaurants and food is good. Price is a bit in the high side.
It's Location. Air Conditions.
The view is great, specially on the high floors. Valet parking is convinient. Location is great for those who like busy life day and night that area does not sleep The club intercontinental does not offer much, there is no all day refreshments like other executive floors in other hotels.
hotel has good location , staff very polite and helpful , speaking perfect english we didnt like the hotel room , it needs renovation , really very old , stains everywhere at bathroom ,we stayed only first night out of 3 .
The Spa with Haman was fantastic. The staff was very professional. The restaurant recomendation from the Concierge to a restaurant also on the hotels website. It was very touristy and not level expected. Would have preferred that the hotel had a buffet at dinner.
twice bloked money from my kredit card for room
location rooms are need to be renovation
The location. Its located in downtown Istanbul. Hat disappeared from the room. Took over an hour and a half to do check in. They tried to include a breakfast package that I never hired.
the location is brilliant The bed and pillow were very uncomfortable. It was impossible to sleep especially on the side that faces the square because it was too noisy. Windows were not thick enough. I was charged immediately after I made my reservation, contrary to the rules.
The staff. They help you with any kind of problems or questions that you may have.
Staff was not very welcoming at arrival
Nothing Yes, the Hotel cannot be a 5 Starts Hotel, im referring back to the Rooom set up itself, (the carper, the bed, the TV, the size fo teh room, the Bathroom...) all were way below expectation.
helpful staff, well located if one is interested in this district rather than staying in touisty sultanamhet bathrooms need up dating! no english movie channel, need kettle and tea and coffee facilities in the rooms
Upgrading my room to better one Nothing
a/c staff dont clean everyday
twice blocked money from my kredit card for room
We enjoyed the hospitality, the comfort, breakfast was great, we felt safe with great security in and around the hotel, On Iron, no hairdryer in our room, we are also a custom to having a microwave in hotel rooms in America. I didn't see any of that.
I like the stuff
Fabulous spa, gym, and pool. Breakfast delivered to my room was amazing and only cost around $20. The service was excellent. I was shocked that the internet and local calls cost extra money. I had to change a booking at a hamam and the concierge changed the hamam time but never re-booked my massage, which I was unable to get as they were fully booked.
The view from my window. Some of the staff did not have a good attitude. For example: The night before I asked that my room ticket be printed, the mini bar checked, a wake up call arranged and taxi service to the airport arranged. When I called the reception at 0630 that morning for help with my luggage, I was told it was early and they would send someone up in 15 minutes. There was fog out my window and I thought I should leave earlier. When I arrived at the lobby, my bill was not prepared, the receptionist said I drank one bottle of water from the mini bar and had me sign a form when I said I did not; wanted to charge me the conversion rate from US$ to TL and I was not told this when I checked in and gave a $1000 USD deposit on the room and additional charge
the staff were helpfull and polit ,good location ,clean, breakfast was good. the spa was not ready to be in service and the roof restaurant too
The location was excellent near by the most important area ( Taksim) with reasonable price and warm hospitality Poor of food staff and experience on service as it is new hotel
Location is 10 minutes walk from downtown. Clean and Okay view. I did not like the fact that I got stolen (Laptop value over $700)! But I was shocked from the response of the management team in the hotel! I was treated with cold faces and they questioned my own integrity. I ended up trying to defend myself for some reason!! They did not offer any help, I was put on the side and was given least priority. They did not seem even surprised. I think it is not the first time there. Unfortunately I could not call the police because it was my last night. My advice if you go there .... do not leave anything valuable.
The hotel staff were very helpful with directions and figuring out the metro and ferry times/locations to get us to our destinations.
The location and the fast service The confusion regarding my payment procedures
The staff is very friendly , the location is excellent .
the spot of the hotel is perfect. they offered two single beds although they knew it was a cou[ple that is staying . of course they changed the next day that we complain
Good location, good services and very nice people. the front desk should be better trained .
very central no non-smoking rooms; my room smelt badly of cigarettes.
Great ubication, new and very nice and confortable rooms. We forgot a pair of sunglasses and when we called to ask if it was there they told us we forgot there and saved them until we went to pick them up. We did the reservation with time and told we were travelling with an 11 year old girl. We arrived almost at 2 in the morning and we found our room was very small and there was not space for her. The next day we were changed to a very confortable and big room as there was not space that night.
Very good service. Very helpful with the car parking. All staff spoke good English.
Perfect location. Do not go to Junction! (Expensive food of average quality.)
there was so nice staff. we had room at 8th floor but elevator work to 7 only. thats why i wanted to change room and they gave us very good room next day. yes. floor 8.
Stayed in renovated room which is really extremly modern and comfortable as much as 5* hotel. Staff is quite inadequate and not trained in helping customers efficiently; AmEx credit card can not be used for payment although mentioned at hotel profile and confirmed during check in, it took more then 1 hour to check out (if I would have to fly this would be crutial), hotel manager not able to handle situation and finally rediculoulsly they requested me to get cash from atm and pay in cash.
very nice location - very clean and nice rooms (we were in the renovated ones) - very nice restaurant
This is an excellent hotel.
Everything from the bellboy to the cleaning staff were very friendly and helpful. Breakfast was very good and of highest quality and location was great, a lot of things to do if you don't mind walking. Historical sites are not close need to take a cab but not very far normally costing about 20-25TL.
We were welcomed with a bottle of wine in our room for our wedding anniversary which was a lovely thought and only wished we had longer to enjoy all the sevices the hotel had to offer.Truely memorable and we hope to return soon.
good location near Taksim square and airport bus station. modern design. spacious rooms compared to other hotels in same area. slightly over priced accomodation and breakfast. bad air condition in room.
Good location, nice views from the senior suite. This is a clean no nonsense hotel that provides everything that I need from a hotel. I usually stay in luxury hotels, but chose this as a much better deal for my money. My wife would have liked them to have face cloths and a stronger hair dryer, but that is typical of many hotels. There was nothing else that we didn't like.
not far from sightseeings and close to shoppingstreet and good restaurants
Convenience of location, free computer use, and a very nice spa area including a large pool all free to guests. Rooms are small for 2 people on a longer stay.
We like all of the hotel. My wife and me were get an pleasure experience... The best point of this hotel is warm conversation. Especially Front Desk staff was wonderful... They welocmed us professionally... And they helped us during our stay... On the Guest Relation desk there was young lady who is Ms. Ozlem. She made our all city organization with a nice smile and in a pleasure... Also you'll like to be in the heart of city... It's in the exact POINT of that where you want to stay... I'll reccomend this hotel all my encourage... Thanks for all...
Location was the main plus for this hotel. Staff is very friendly. Need a lamp on the desk. It is hard to do work on your computer. No light over the work area.. Florecent lights does not fit the decor, it makes it look cheap..
This Hotel is perfect. The best item in this hotel was staff from restaurant to front desk. This was the first time in this hotel, but it's sure not the last one. It'll be my first chocice. If you're in Istanbul, there's no any better way to stay...We were two family and both of us left in convenience. And once more time i want to tahnks to Guest Relation Ms. Ozlem and Mrs. Acelya helped to us during our stay. They reserved and organised everything from Asia to Europe... Please keep your kindness, except the hotel city was the glamorous... Especially in the evening... Everybody should see this charming city
The location is good and facilities are good for business and family traveller Breakfast was pricy and should have been included in the room rate
i've stayed in this hotel 2 times. the room is comfortable, location is in the heart of istanbul. but in this hotel first of all the most important thing is the staff kindness... on my second time guest relation has introduced me to the receptionist they welcomed me in a politeness... and they prepared room as my last stayment. i asked for ergonomic pillow on my first time, when i came back to hotel for my second trip they've already put the pillow just before i've entered room. so they're giving the personelized service... by the way rate, comfortable and the staff quality perfect!!! i reccomend this hotel to my friends...
The hotel is new, clean, well-managed, and in a great location. Also, the rooftop restaurant, which is where the complimentary breakfast is, is amazing. We ate dinner at Le Fumoir one night and it was our favorite meal in all of Turkey. My room was a bit dark because it was on the 2nd floor and faced the street and another building. However, this is nothing management can change. I do think the air conditioning could be stronger. It takes a while to cool the room.
It was very personal, well designed and clean. The hallway was a bit dark
friendly staff, comfort of the room, cleanness of the hotel, quality of the breakfast and quietness. The only observation is about quality of cheese at breakfast. it should be much better.
Beautiful setting next to the Italian embassy. It was remote enough to feel secluded by only about 2 blocks from busy retail pedestrian street leading to Taksim square. Also a few blocks to get to light rail with easy access to the the tourist sites (Blue Mosque, Hagia Sophia, etc.) The staff was wonderful and very friendly and the hotel is beautifully designed. Perfect stay.
Exceptional service and attention to detail. And oh man, the breakfast! The shower sucked a little, but jacuzzi tub did work and was awesome.
Great bathroom and facilities, great space, very comfortable bed and sheets, proximity to water; location is good little spot and nice change for us as we stayed at the Sultanhamet the nights before. Room facing a road that has a busy bus stop and school so children can be noisy even with windows shut. Despite this booking arrangements say your room is facing a garden.
The hotel staff were extremely friendly and the rooms very spacious and well decorated with modern art. The airco units were situated outside our room and made a constant noise.
First: Design Genius. Second: View. Third: Exceptionally Friendly Staff. Fourth: Value (+++). Fifth: Stylish Location.
hotel staff were extremely welcoming and helpful. hotel room was excellent with ensuite with spa bath. one of the best hotels İ have stayed in anywhere in the world. location difficult to find even for taxi drivers in İstanbul
amazing personal touch and communication with the stuff, felt so very welcome and taken care of it was excellent across the board - maybe the paintings in the Lobby should be more arty
Very quiet and stylish. an easy tram ride to the sights in the old town. Very nice restaurant with well trained staff
It is a beautiful modern hotel in a great location. The staff was excellent as was the complimentary morning breakfast. Does not apply--we like everything.
Tom Tom Suites responded completely to our expectations : nice design hotel, a spacious room in an impeccable status. Location is central (in Beyoglu) in a very quiet street (opposite to the Italian Consulate) and three minutes walk from the shopping street Istiklal caddesi) - terrace with a view on TopKapi, Aghia Sophia and entrance of the Bosphorus. Staff is very professional and friendly : definitely one of the best hotels in comparison to other nice hotels where we stayed worldwide : it is highly recommendable !!
staff is very polite and the hotel resides in a convenient place. traffic noise + the fact that every morning the staff calls at 7 to wake up you for breakfast
Helpful front desk. Not much interaction with staff at breakfast, but this might be a language problem.
Great location …
Location & morning shift staff are very helpful & kind people unlike evening shift. Room has not enough space & there is no nice view.
The location of the hotel is excellent it is at the heart of Istanbul, taksim the wifi is available at the rooms and free,the breakfast is good The rooms is too small,the Majority of the staff can't speak english
hlepful staff, value of money and the location a bit noisy
the hotel in general is good with nice clean comfortable rooms. the staff in general were helpful though some were not speaking english. some staff does not speak english
Location near Taksim was by far the best feature of the hotel. The hotel was clean and safe. The complimentary breakfast was tasty, although you should expect to see the same dishes every day. Our room had water coming through the ceiling, dripping/pouring loudly for the first 3 days of our 4 day stay. We had to make many, many calls to get this fixed, and no comparable room was offered to us. There was no A/C for 1.5 days of our stay.
Clean, very helpful staff and very good reliable internet connection ! No English news channels on TV !