Pros (+) Food was great. Never had a bad dish during the stay. Staff was friendly and attentive.
Cons (-) The bed was hard and the hotel could use renovations.
4 stars
Krystal Ixtapa
Boulevard Ixtapa, Lote 4 Y 4 A, 40880 Ixtapa, Guerrero, Mexico
Ixtapa, Mexico
See location+52 755 555 0510Photos of Krystal Ixtapa
Overview
This elegant hotel is situated in Hotel Zone 1, and offers an outdoor pool, a private beach and water slides. It also features a kids club, a beauty centre and a coffee bar.
A concierge, babysitting/child services and a 24-hour reception are just some of the convenient services at Krystal Ixtapa. In addition, the multilingual staff are on hand to offer assistance.
The rooms include wireless internet access, movies-on-demand and tea and coffee making facilities. Interconnecting rooms are also on offer.
Krystal Ixtapa has an on-site restaurant, ideal for guests wishing to dine in. A refreshing beverage can be enjoyed in the on-site bar.
The hotel is within walking distance of Campo de Golf Ixtapa. Ixtapa Island is an easy car trip away.
Latest deals for Krystal Ixtapa
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Krystal Ixtapa
- Private beach
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free parking
- Business center
Services and conveniences
- Conference rooms
- Business center
- Concierge service
- Safety deposit box
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Air-conditioned
- Conditioner
Things to do
- Gift shop
- Bicycle rental
- Game room
- Golf
- Evening entertainment
- Beauty salon
- Karaoke
- Water park
- Pool table
- Night club
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kids' club
- Kids' outdoor play equipment
- Playground
General
- Sea view
- Garden view
- Telephone
- Pool view
- Storage available
Pool and spa
- Spa and wellness center
- Massage
- Outdoor pool
- Water slide
Bathroom
- Shower
- Hairdryer
- Toilet paper
- Private bathroom
Outdoor
- Beach towels
- Balcony
- Private beach
- Garden
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Parking and transportation
- Free parking
- Private parking
Media and entertainment
- Cable or satellite TV
- TV
Health and safety
- Daily housekeeping
- Safe
Workspace
- Desk
Fitness
- Fitness center
Reviews of Krystal Ixtapa
7.9
Good
1275 verified ratings
Wonderful
392
Very good
235
Good
210
Okay
101
Fair
128
Mediocre
83
Poor
126
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, especially being close to the beach and shopping areas. However, many reviews highlighted significant issues with cleanliness, including dirty rooms and pool areas. Service was also a concern, with reports of unresponsive staff and issues during check-in. While some guests enjoyed the food and amenities, others found them lacking, indicating a need for improvements in both service and maintenance.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
7.9 out of 10
1063 reviews
8.4 out of 10
3 reviews
8.1 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's food quality?
The hotel offers a variety of dining options, including an on-site restaurant and bar. Some guests have enjoyed the food, particularly at the Italian restaurant, while others have expressed concerns about the quality and variety of the buffet options.
Are the beds comfortable at Krystal Ixtapa?
While some guests have found the beds comfortable and the rooms clean, others have mentioned discomfort with the beds and bedding. It's advisable to check for room options that best suit your preferences.
Is parking available at the hotel?
Yes, the hotel offers free parking for guests, which can be convenient for those traveling by car. It's a great perk for those looking to explore the nearby attractions and beaches.
What is the best time to visit Krystal Ixtapa?
The high season at the hotel is in December, while the low season is in September. Consider these factors when planning your visit to ensure the best experience and availability of amenities.
How is the customer service at Krystal Ixtapa?
The hotel has received positive feedback about its friendly and attentive staff. However, some guests have mentioned delays in check-in and concerns about the hotel being short-staffed. It's advisable to communicate any specific needs or concerns during your stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean or pool comes highly recommended.
Consider All-Inclusive Package
Some guests found the all-inclusive package to be worth it, especially for families, as it includes access to various amenities and dining options.
Be Mindful of Noise Levels
A few guests reported loud music until late at night, so if you're sensitive to noise, consider requesting a room away from the entertainment areas.
Try the Specialty Restaurants
Many guests enjoyed the food at the specialty restaurants, particularly the Italian restaurant. Consider making reservations at these restaurants for a more enjoyable dining experience.
Check Elevator Operations
Some guests experienced inconsistent elevator operations, so it's advisable to be cautious and patient when using the elevators.
Explore Nearby Attractions
The hotel is conveniently located near local stores and attractions, making it easy to explore the area on foot. Take advantage of the proximity to the shopping area and private beach access.
Consider Room Upgrades
Several guests mentioned that the standard rooms were in need of repair. If possible, consider upgrading to a higher room category for a more comfortable stay.
Be Cautious with Room Service Hours
Some guests noted that room service ended early, so if you anticipate needing this service later in the evening, it's best to plan accordingly.
Utilize the Kids' Club
Families with children appreciated the kids' club and kids' outdoor play equipment. If you're traveling with kids, take advantage of these facilities for their entertainment.
Be Aware of Pool Bar Service
Some guests found the pool bar service to be slow, so it's advisable to manage expectations and plan accordingly when ordering drinks at the pool.
Location
Boulevard Ixtapa, Lote 4 Y 4 A, 40880 Ixtapa, Guerrero
What's nearby
- El Palmar Beach382 yd
- Delfiniti de México397 yd
- Carlo Scuba414 yd
- Magic World Aquapark435 yd
- Marina Ixtapa Golf Club0.5 mi
- Marina Ixtapa0.7 mi
- Palma Real Golf Course0.9 mi
- Vista Hermosa Beach1.1 mi
- Playa Linda3 mi
- Isla Ixtapa3.6 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Krystal Ixtapa
Low season | May |
|---|---|
High season | December |
Average price (weeknight) | $139 |
Average price (weekend night) | $234 |
When to book a room at Krystal Ixtapa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Krystal Ixtapa
FAQs when booking at Krystal Ixtapa
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Value for money | 7.5 |
|---|---|
Distance to city center | 1.2 mi |
Nearest Airport | Ixtapa-Zihuatanejo Intl |
Distance to airport | 10.4 mi |