This elegant hotel is situated in Hotel Zone 1, and offers an outdoor pool, a private beach and water slides. It also features a kids club, a beauty centre and a coffee bar.
A concierge, babysitting/child services and a 24-hour reception are just some of the convenient services at Krystal Ixtapa. In addition, the multilingual staff are on hand to offer assistance.
The rooms include wireless internet access, movies-on-demand and tea and coffee making facilities. Interconnecting rooms are also on offer.
Krystal Ixtapa has an on-site restaurant, ideal for guests wishing to dine in. A refreshing beverage can be enjoyed in the on-site bar.
The hotel is within walking distance of Campo de Golf Ixtapa. Ixtapa Island is an easy car trip away.
Services and conveniences
Basics
Things to do
Family friendly
General
Pool and spa
Bathroom
Outdoor
Dining
Accessibility and suitability
Laundry
Parking and transportation
Media and entertainment
Health and safety
Workspace
Fitness
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Pros. Food was great. Never had a bad dish during the stay. Staff was friendly and attentive.
Cons. The bed was hard and the hotel could use renovations.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's food quality?
The hotel offers a variety of dining options, including an on-site restaurant and bar. Some guests have enjoyed the food, particularly at the Italian restaurant, while others have expressed concerns about the quality and variety of the buffet options.
Are the beds comfortable at Krystal Ixtapa?
While some guests have found the beds comfortable and the rooms clean, others have mentioned discomfort with the beds and bedding. It's advisable to check for room options that best suit your preferences.
Is parking available at the hotel?
Yes, the hotel offers free parking for guests, which can be convenient for those traveling by car. It's a great perk for those looking to explore the nearby attractions and beaches.
What is the best time to visit Krystal Ixtapa?
The high season at the hotel is in December, while the low season is in September. Consider these factors when planning your visit to ensure the best experience and availability of amenities.
How is the customer service at Krystal Ixtapa?
The hotel has received positive feedback about its friendly and attentive staff. However, some guests have mentioned delays in check-in and concerns about the hotel being short-staffed. It's advisable to communicate any specific needs or concerns during your stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean or pool comes highly recommended.
Consider All-Inclusive Package
Some guests found the all-inclusive package to be worth it, especially for families, as it includes access to various amenities and dining options.
Be Mindful of Noise Levels
A few guests reported loud music until late at night, so if you're sensitive to noise, consider requesting a room away from the entertainment areas.
Try the Specialty Restaurants
Many guests enjoyed the food at the specialty restaurants, particularly the Italian restaurant. Consider making reservations at these restaurants for a more enjoyable dining experience.
Check Elevator Operations
Some guests experienced inconsistent elevator operations, so it's advisable to be cautious and patient when using the elevators.
Explore Nearby Attractions
The hotel is conveniently located near local stores and attractions, making it easy to explore the area on foot. Take advantage of the proximity to the shopping area and private beach access.
Consider Room Upgrades
Several guests mentioned that the standard rooms were in need of repair. If possible, consider upgrading to a higher room category for a more comfortable stay.
Be Cautious with Room Service Hours
Some guests noted that room service ended early, so if you anticipate needing this service later in the evening, it's best to plan accordingly.
Utilize the Kids' Club
Families with children appreciated the kids' club and kids' outdoor play equipment. If you're traveling with kids, take advantage of these facilities for their entertainment.
Be Aware of Pool Bar Service
Some guests found the pool bar service to be slow, so it's advisable to manage expectations and plan accordingly when ordering drinks at the pool.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Krystal Ixtapa is located at Boulevard Ixtapa , Lote 4 Y 4 A, 1.2 miles from the center of Ixtapa. El Palmar Beach is the closest landmark to Krystal Ixtapa.
Check-in time is 4:00 PM and check-out time is 12:00 PM at Krystal Ixtapa.
Yes, Krystal Ixtapa offers free Wi-Fi.
Yes, Krystal Ixtapa offers free parking.
Krystal Ixtapa is 10.6 miles from Ixtapa-Zihuatanejo Intl. Krystal Ixtapa is 43.5 miles from Lazaro Cardenas.
Yes, Krystal Ixtapa has a pool onsite.
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Value for money | 7.1 |
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Distance to city center | 1.2 mi |
Nearest Airport | Ixtapa-Zihuatanejo Intl |
Distance to airport | 10.4 mi |