Only a couple blocks from the beach, clean, friendly staff, quick check in/out! No soap in restroom
The room was very small with zero comfort amenities like water, refrigerator. Bed had a shabby pillow fit only for a child. Since I had already prepaid for two days, I couldn't wait for the two days to run out and then scram....I guess you get what you pay for cos it is cheap and good value for the money. I'll give them one thing though, it is squeaky clean.
Free wifi. Location was great, less than one minute walk from, the beach. You can easily take a Baht bus to walking street or walk there yourself. Nice and quiet street (soi 1). Good pool, nice facilities. Clean bathrooms, well maintained, everything works. We were easy going and understanding, as well as well traveled, so literally there are no complaints at all.
The staff was friendly and very accommodating. The atmosphere was perfect for the reasons I made my trip. Some items in the room were worn out or broken.
Great customer services from the people at the front desk. They were very friendly and smile all the way to make you feel relax that you in the right place. Rose the manager was very friendly and helpful. Kung wasvery professional and friendly. The guys at the entrance were very friendly and helpful. I couldn't find anything bad about my 2 night stay. I really appreciate everyone's effort in going out of their way to help.
The location was all right. Breakfast was ok. Cleanliness need improvement. These are separated double room which is surprising and a bit annoiding.
Exceptionaly hospitable & friendly atmosphere with all homely facilities.
From the moment we arrived - it was just perfect - stayed in clubroom which was AMAZING - fabulous staff who made one feel so special ! It has spoiled us for anything else - THANKYOU indeed ! Could not fault anthing !
Very friendly staff from your first moment of arrival at the taxi drop off,reception and taken to your room.All the people concerned made you feel as if they had known you for a long time and were friends who took a personal interest in you.Noting was to much trouble,excellent staff and facility.
First impressions were on arrival and a lovely hotel lobby . Thereafter my experience didnt match expectations. We stayed Club rooms and had access to club lounge . Standard and level of comfort was not what you might expect for a hotel of this standard.Club lounge in need of upgrade .
Food. Honest staff. A lost wristwatch was given back to me
It was a big hotel, not crowded. The pool was clean, wifi was good. Shopping centers are nearby. The only drawback is that I had to walk from the hotel to go to the main road. They should have a shuttle service which could take us and bring us back to and from hotel to the main road.
Great area, wonderfull place to relax.
The location is the biggest advantage of this hotel
The swimmingpools and view. They charge more than 500 baht for using WIFI !!! The hotel is getting old, and it shows. Especialy in the bathrooms.
An excellent and luxury hotel surrounded by the sea and beautiful garden. I enjoyed the sunbathing and fitness at the hotel with excellent service by the staff. I will certainly come again. I was surprised that my creditcard used for the reservation was immediately used upong my checking-in to settle my bill without advance warning and without me putting my signature. The more surprising as in my subsequent stay at the Dusit Thani in Bangkok the payment by credit card took place only during checking out, which certainly has my preference.
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
Rooms are very clean and comfortable. Staff seem very distant and cold.
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
It was simply unforgettable stay with this hotel. Love to stay once more.
poolarea and breakfast
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
Friendly staff and luxurious
Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
Location, Service, Value for Money Liked everything
The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
Swiming pools was nice. Too much extra charges! Not so worth of money!
Freindly staff, very nice and helpful The room is too small, the walls are thin, hence, you can hear every little sound on the next room, it was a nightmare
The location was very nice and the staff was very friendly. The hotel did not give me an invoice when I checked out.Is this the normal practice.
Close to the beach. Good breakfast. I asked a quiet room with Internet. Received a noisy room without Internet connection. Later got a room change. Night party in the garden next to my room, no pre notice. 3 star hotel. I dislike.
liked the open concept bathroom and the swimming pools the morning buffet spread did not have much variety
The position is very good for seeing most things in Pattaya and the staff were all very helpful. The fact that it no longer has a tennis court.
Lay out of room and view
The rooms at the Ocean Tower are beautifully designed and comfortable. Attitude at reception is not very Thai, close to unfriendly.
Checking in and welcome drink. Giving me opportunity to get breakfast discount. No security concern for customer because I called front desk for an assistance but no support at all. Asked for late check out and only one hour was granted but when I went to update the key card to find out that late check out was not updated so some fat girl was giving attitude about it. I asked for the front desk manager and then they decide to ignore me until I demand it right away. Front desk manager did not know her staff name so while manager is asking her name that she was on the phone ignoring the manager as well.
Everything about the hotel was just gr8-the location,the ambience,the rooms,Buffet b'fast,Room service-it was a very good experience in totallity.
Swimming pool Staff are not helping
Very nice location, quiet, personnel very friendly, big room too many "budget" tourists, Breakfast buffet mediocre
Excellent staff very helpful and smiling Very nice location Nice swimming pools nice rooms Vey pleasant atmosphere
The view was great and staffs're very helpful. Room was not clean. Empty bottle of water and left over cookies were left from previous guest. The room's pretty old but big. Sofa was dirty. TV Remote control didn't work properly and No free Wifi. On the second day we went out and got back at nearly 3.30pm. , the room wasn't done cleaning yet as hotel's housekeeper was not enough. Breakfast was just so so. Swimming pool is nice but no slider for kids. Also the Kid's room which's located in the fitness center in the other building was super small. Steam+sauna was charged 200B/hour. (None of hotel we've been charge on this kind of service. This is very funny to us.) Compared to other 4 or 5 stars hotel in Pattaya, this one is too expensive. "One time is enough"
Really nice people and clean love everything about it Nothing
The facilities in terms of relaxation, i.e. pool, sauna, spa etc. The sea facing suites have a great veiw. The phenomenal service & attentiveness. They really appear to value you as a guest in this hotel!
The staff was very good. Rooms nice, but somewhat dated.The ungoing construction took away from our staying comfort.
Booked for a friend, but stayed at this hotel before. A nice hotel with secluded private beach. Efficient staff, and sapcious clean rooms. Good breakfast Wireless is at a charge. Residents have to buy prepaid cards. For a hotel of this rating, this service should be free of charge. The location is a bit away from the city.
A great place to relax...great pools and sporting facilities..only costing 100baht to get Walking Street which is only a few minutes away Only one level of room airconditioning..COLD....ask a couple of times to fix it but temperature never changed cold..
I like the closeness to the city area. The staff is amazing and helpful always. At the beginning the room did not smell so good... I guess it was the humidity.
Many swimming pools, have a private beach , may outdoor activities.
The situation to the beach and view from balcony room was amazing. The service and amenities first class. Wish I could have stayed longer than one night. The room furniture was getting a bit tired. It was a shame the mosiac on the pool floor had worn as it hits you when looking down on it.
very helpful staff. lovely room, and the food was good a little out of the way, about 15 mins by taxi to pattaya. but plenty to do at the hotel
kind staffs such as Kae, Nana & Cat. :> No
It's not any more managed by Sofitel. And that makes all the difference, in terms of service and overall management.
swimming pool for kids
the hotel is far away from the pattaya entertainment areas and walking street
Beautiful huge swimming pool with pool bar, private white sand beach and private greenyard seaview front with bar. You can choose where to stay. Huge wonderful buffet breakfast with all sorts fo things. It's not new anymore, rooms and swimming pool are still very very nice, but you can see they are not new anymore. Too many annoying mosquitos start coming out at 6pm, I think it's due to the passage from the big swimming pool to the beach that is like a grotto and mosquitos probably colonzed it.
Away from the hussle & bustle No drinks lounge / but believe this was due to possible restoration works
Nothing special ! The hotel location is too far from the city while there is only a small dirty beach. No connection to the Pattaya beach. Swimming pool area is too small so limited privacy feeling.
swimingpool is very nice:)) very exspensive internet!:((
it is suck! I will never ever stay again.
Fantastic territory, and a magnificent view to Sanctuarity of Truth. Individual beach. Everything was great. I would suggest reducing prices for SPA as comparing them to regular city offers, they seem to be greately overpriced. And also I expected to have room a bit larger, but anyway this hotel is the one I would definetey recommend to my friends and return there once again.
Nice lobby area and swimming pool The location is not really convenient. Even so it mentioned that hotel has a beach access however sea is far away from the shore and not even deep enough after 400 m walk the water still up to knee.
There are very good swimming pools, very good restaurants & bars and very good Gym and SPA. The sea near the hotel is shallow and dirty.
The location and staff at the hotel were very good, I really enjoyed my stay there.
very close to the beach. Swimming pool was good staff was very un co operative
The staff was amazing. They were very helpful and accomadating with most matters. The rooms were very nicely decorated and the staff always ensured that the high standard of clenlyness was upkept. I can not say enough about the service and the professional demenor of the hotel staff.
the rooms are really nice.. lcd-tv and comfortable bed
Quiet, the surrounding area is away from the night life so it's very quiet at night. Not too far from walking street, subway, or starbucks (walking distance) and 100-200 baut to get all the way to the Hard Rock. Nice pool, shaded for a to-0900 morning swim and lit at night open till 2200 or 10pm. Not well known. make sure that you get a card from the front desk or print off the name and location off the internet. Drivers were taking us to Nova Suites instead of this one.
Outdoor pool, reception area In general, the room was clean except some little details in bathroom.
Location was good room smelled really bad. hotel is aging and need srenovation
The viwe from my room on the pool The service I had problem with bathroom they did not solvate during my stay so they give another option to change the room and I do not like moving from room to another room
i fell in love with the pool.Excellent hotel i wud tell everybody to choose this hotel. its too good. English language understanding and the breakfast is too expensive.
Good comfortable hotel, view not good.
Upgraded to Exec Suite at no charge. Room was large and luxuriously fitted out. Access to internet in the room was a big bonus. Nice pool. It's a little out of the action which is a good or bad thing depending on the reason for your trip to Pattaya.
great hotel loved the decor no on site restraunt but plenty of local restraunts free golf cart local transport
Newer hotel in northern central Pattaya, several hundred meters from beach area. Spacious room. Solid breakfast with real protein (not continental style) breakfast available at Jamison's Pub 50 meters from Hotel. Hotel has good potential but is not managed very well and tries to cut corners. Amari is not going to do well with running budget type hotels through the Novo brand unless they apply some hands on management as they are clearly capable of. NOTE: Complaints made direct to hotel about each of these issues - They called three days later, but no follow up yet (Thursday following). 1. Parking Despite booking parking as advised on the website, our car was blocked in the basement parking area for several hours by a black 735I bmw which the hotel staff had no record of, nor could they do anything about. a demonstration of the attitude of certain guests and lack of adequate management by the hotel management. 2Pool was out of service for two days. 3Main machine in gym out of service, 4.hairs found in bed linen, hotel staff not responsive until two days later to our dis- satisfaction with a phone call that promised "something next time" nothing heard since
Enjoyed my stay in this hotel and will definitely stay here again. Particularly enjoyed the free use of a desktop computer in room - very convenient. Location is not fantastic but also not terrible. I had no problem walking 300 metres to the main road to catch a songthaow but some people might.
quite new, good breakfast, friendly staff, excellent facilities generally Map printed out by your automatic service showed 2 wrong turns at the end and it took extra 2 hours to find! Hard to find without correct directions until a friend speaking Thai talked to front desk.Shower door designed poorly and leaks into main bathroom. parking not ideal if hotel is full
The staff was very nice and smiling. The cleaning service was perfect. The only complain could be the fact that the location of the hotel is pretty far from what is going on in Pattaya.
Nicely designed room small car park and the room smelt of cigarette smoke and was not ventilated