Would you like to save as your currency permanently or for this visit only?
Being by the airport I thought that it would be noisy w/lots of traffic. Nothing, quiet as they come, and very beautiful location! Our room was a King Reg room.. nothing special by any means.. until we opened the door. Very clean and welcoming. It makes people spend the little extra to step up that high on the totem pole of hotels. A+++ Breakfast was all inclusive, but the time frame of AFTER 6:30am.. hello?? it was a Monday morning, and there are people that need to go back to work. Traffic in Seatac on Mon morning 6:30am was not going to allow anyone to enjoy that beautiful breakfast.
The facility, property, and amenities were nice. On the first night our car was broken into and a very sentimental wedding gift was stolen from the vehicle. We were notified by security at 0130, the police didn't come until 0330, and we got NO sleep because of it all. All that Manager Marc was willing to do was allow us to check out early without a cancellation fee!?!?! After several conversations he finally agreed to refund the second night. Hardly any compensation for the stress, grief and cost of the whole incident considering the vehicle was owned by a family member so now we have to pay the $500 deductible, $288 for a rental car, and not to mention the cost of replacing the wedding gift. IT WAS A HORRIBLE EXPERIENCE AND SOLELY BECAUSE OF THE TREATMENT WE GOT FROM MANAGER MARC, NOT ONLY WILL WE NEVER STAY THERE AGAIN BUT I WILL TELL FAMILY AND FRIENDS TO NEVER STAY THERE AS WELL!!!!
Great food! Luxurious. People super friendly. Beautiful room, nice details.
location and theme of hotel charging for parking
Atmosphere....landscaping Needs nicer hot tub and hot tub area to enjoy the beautiful grounds
Cost, service, comfort Location, but only because I am working in downtown Seattle. Excellent access to SeaTac and would recommend highly for anyone song business in the airport area. Cheaper and nicer than the chain hotels in the area. Exceptional service and fabulous comfort and awesome environment. I would make it my long term lodging choice, except for where I am working.
It was an unexpected delight in a convenient location - close to the airport.
Due to proximity to airport, jet noise was prevalent. Otherwise, this place was absolutely wonderful.
I liked the layout of the hotel. The staff was friendly and always ready to help. I would stay there again, and I would recommend it to anyone. I did not like that there was an extra cost for Valet parking, nor did I like the room size for the price. The menu was also a bit pricey.
It did not have a hotel-like atmosphere
Everything. The rooms were well appointed and very comfortable. The resident lounges throughout the hotel with 24/hr snack access was great. The restaraunt served excellent food. While waiting to change rooms I received a few uptight an accusatory calls from a guy at the front desk asking when I'd be checking out- not friendly and stuck up. I was packed and ready to move and just had to wait around in my room for about 3 hours until I was finally moved, to a very nice sweet that smelled of debauchery (day after a large wedding) and lots of snacks crushed and stuck in between the couch cushions.
Relaxing environment inside and out, despite close proximity to a major airport.
Staff was friendly and fixed our problem for our second night. Smokey and dingy rooms. Kind of scary neighborhood.
Room was huge, clean and immaculate. Best airport bargain for sure It took a while to get a hold of front desk from the airport to get the shuttle bus.
Well it was easy to get to... This is an extended stay place- and pretty rough around the edges. Sheets were too small for bed, stains on rugs, old coffee maker missing lid, & ANTS in the kitchen. Kitchen had only spoons & knives. TV was grainy. We moved to the Hilton the next day!
Avery is outstanding in his willingness to help and is the kind of employee you want to have on your staff. The breakfast selection was very good. Most of the staff was very friendly. The attitude of the very short staff member at the front desk leaves something to be desired. When problems arose eg., no heat in the room, maid service didn't bring towels, coffee, it was handled as if we were at fault. There was no apology and response to make us feel that this would get taken care of in a timely fashion. P.S. We were told to wait in the room for the heat to come up. Then Avery arrived and lo and behold he discovered the circuit breaker was off and the furnace had 5 wires disconnected. He took it upon himself to find us another room. We greatly appreciated that!
Given other circumstances, we thought the room was clean and pretty spacious. The fold-out couch was fine. We just needed the room for one night after flying in from the east coast and heading out to the Olympic peninsula with family. We didn't find the location convenient, and though the staff tried to help there were a lot of unnecessary problems. We had a few problems: (1) They wouldn't let us call the shuttle ahead of time or when we landed, demanding that we tell them at exactly which area we would be standing. By the time we picked up our luggage they told us it would be about 30+ minutes before they could get us due to other demands. After a long trip from the east coast with a 1.5 y/o, that didn't work for us, so we ended up paying for a taxi to the hotel. So we found that very inconvenient for a hotel that bills itself as an "airport" hotel. (2) As one example, we wanted an extra blanket but there were none in the room other than the one on the bed. So I called up and they said both "let me see if we have any" (!) and then "I found one but I'm not allowed to leave the desk, so can you come up to get it". For a $50/night hotel sure, for almost $200, that's just bad service. (3) This may be my idiocy, but when I think suite I think of a hotel with at least one small, extra room. So we were stuck having to be quiet in the room while our son slept.
Handicap bath room - we did not need
Rate was good but location is terrible unless you are visiting the new Amazon Fulfillment Center across the street. Stay in town and just pay the extra rates. Good shuttle service to the airport or light rail. Room was not really clean. Spider webs and dusty. Flys Inn the breakfast area.
Breakfast variety was good and had healthy options, the room was cleaned and spacious, we really liked having 2 separate rooms with 2 bathrooms so we could get ready faster in the morning. I thought the room was reasonably priced at 2 nights for just under $400. split between 3 people. They didn't tell us what the hours were for the breakfast or where to find it at check in so we missed our second morning breakfast. Not enough towels for number of guests, we had 4 guests and had 3 towels in the entire room. We also stayed for 2 nights but they never replaced our towels or shampoo for the next night. There were no extra blankets or pillows in the room. I would stay again, I would just be sure to ask for double towels and double pillows
The room was very spacious, and had enough space for 4 adults. There was a sofa bed which was an unexpected surprise. The bathroom was large and the.kitchenette was an added plus, as was the hot breakfast. The cabinets and fixtures were old and in need of repair. Everything seemed dated, but still usable. There was not much available in the way of kitchenware, utensils and flatware.
price I arrived very late, so when I got to my room and found it was a smoking room I didn't complain. Beyond the smell, two lamps didn't work, and the TV image was snowy.
Huge Rooms Good hot breakfast Shuttle available for location within 5 miles (airport, mall) Quiet Kind of a weird location. Carpet was pretty worn and not vacuumed under beds.
I liked that it was clean. It looked inviting when I opened the door. Bed was comfy. Lack of flowers inside. Not enough shampoo and no conditioner. Coffee pot needed to be cleaned.
Staff was very helpful and polite. Good restaurants nearby It was perfect for the money.
price,comfort, wife liked bathroom, better room on 2nd stay on 2nd floor,,good chinese restaurant next door. good breaifast selection. location
Close to airport, shuttle service & convenience to restaurants. Nothing
This motel was clean and comfortable. Good value for the money. Free airport shuttle service every 30 minutes was greatly appreciated. Check in was very slow. It took about an hour due to heavy volume of airport passengers whose flights were unexpectedly delayed that were directed to stay there by Delta Airlines. There was only one desk clerk on duty and it took her a long time to register guests.
Staff was excellent. Hotel was above average for the money. I will stay here again next time I pass through SeaTac. It's much better than the hotels near the airport. It would be better if it were free......
Nice staff. No usb for charge cell phone.
Staff very friendly and courteous. Evening cookies and manager's reception was nice. No microwave in room. Room was on small side. Breakfast was monotonous after two days!
We had to find a hotel for the night after a garage fire forced us out of our condo for the night. The Best Western Plus Plaza by the Green was so clean and comfortable - seemed new - we all slept really well after a stressful day. The front desk clerk had excellent customer service skills - we felt he was very friendly while juggling 3 guests at once, and he was very accommodating of our needs for an airport shuttle the next morning. We checked in around 9pm and I was happy to see a late-night cookie offered in the lobby - nothing like a little chocolate to help me count my blessings! Hot breakfast was plentiful and delicious and enjoyed with a morning paper and a relaxing view of the golf course. I would stay here again for the great value, free parking, shuttle service and close proximity to the airport.
Room was nice with good amenities. Breakfast was well stocked with a nice view of the golf course next door. We arrived too late for the Managers reception but it had a nice setting as well. Nice water pressure in the shower. Spa/hot tub area closed for remodeling. Weird location tucked back in the corner of a shopping center.
Place is run down and seedy. Have stayed there for years. Felt super unsafe and rooms a total dump! Carpet was wer about three feet around the ac unit. No plugs in sink and tib. Coffee maker broke and missing parts. Part of a metal plug stuck in bathroom outlet. Room had a terrible odor probably due to wet carpet. Felt unsafe on room and walking down the halls. Water ending machine empty and no bottled water for sale in hotel.
The airport shuttle service was great. The wifi was terrible.
People at front desk were nice The hotel looks very old, smells and needs updating. The bathroom was gross, don't look down the sink drain it looks like something will jump out at you. Reminds me of those hotels you see on Hotel Impossible show that's gross and dirty.
The staff was courteous. I wish I had known they were under construction.
This was the best free breakfast ever! they thought of everything. maintenance in our room.
Hair in bathtub. Parts missing from coffee maker. Unbelievably noisy when other guest flush. Will not go back.
The staff were very nice, and the airport shuttle is handy. The wifi worked. There is no restaurant, nor one nearby. (Though staff did offer to take me by shuttle.) The facility is in sad shape and in need of repairs and refreshing. It is older. The room was clean but worn and very, very small. I went down for breakfast at 8:20 but there wasn't any food left or coffee, so they don't refresh it often though it was open until 9:00 am. It was disappointing but not a disastrous stay.
Parking was a pain in the butt
Room smelled of strong asthma and headache triggering carpet cleaner like the kind that covers up smoke. Sheets were bleached and starched but pillow cover seemed stained. The kind of room you would not want to ever put a black light onto. Definitely not 3 stars as was listed.
plenty of parking paid for ramada but got motel 6 instead. you are better off picking else where.
Good deal. Cheap. Staff was friendly, nice, and attentive. Decent breakfast in the morning. Shuttle was on time and easy. Heater was broken and they never fixed it even after calling front desk (it was winter time and freezing- I ended up wearing two shirts and a jacket to stay warm in my room). Some mold in the bathroom. The 3rd party Kayak used wasn't recognized by this hotel (it was the first time they had seen "get a room") so it took about 45 min for me to check in.
The pool was a nice area to relax with the kids. Breakfast was a nice and saved us an expense. We would stay again, but we normally Payless. We are a big family and cut expenses where we can. The price was a little more then
Bed was comfortable Room was big No place to hang your clothes in room Breakfast quality looked rather weak Giant construction project in the front of the hotel Difficult to get the temperature right- 1 degree up and you were roasting, 1 degree down and you were freezing.
Beds were comfortable......very clean....both bathroom and living space. Not many hotels I would walk barefoot, but this was one. Good breakfast, with variety. Couple of tile areas in our room bathroom where the wall meets the bathroom that were not there and a few places missed in the floor tile grout.... Just seemed they left little things undone when built, which we wouldn't expect.... All in all, a very good stay...
We use this Hampton Inn when ever we have an early flight out of SEA-TAC. It is fairly new and well kept. Prices are reasonable. I can't speak to the breakfast as we generally are gone before service starts. They will put up a snack bag for you. A short walk to Dave's Diner is a good option as well as other places to eat in the area. Nothing negative about it since the road construction is done.
Clean, efficient and convenient for those traveling via SEA-TAC and in need of an overnight stay. They offer free shuttle service to and from the airport. Pickup from the airport was a simple phone call away and I was picked up right away. In the morning hours, the shuttle runs every half hour to take folks to the airport. Absolutely efficient and convenient. Hotel was clean and everything in working order. All the staff I interacted with here very pleasant and polite. I didn't try out their free wifi since I got in pretty late and went straight to bed. Free hot and continental breakfast in the morning was nice. I would definitely stay here again.
The staff was incredibly nice and FAST. Fastest check-in at a hotel ever. The room was very clean and comfortable, nice decor and touches. The free breakfast was better than most. My partner was thrilled that there was biscuits and gravy, and I made a sausage sandwich. Check out and the shuttle to and from the airport were just as fast, clean and convenient as the rest of the stay.
Staff was very accomdating.
Everything was great.
Due to stormy weather in Seattle, the Hampton inn was unable to accommodate our reservation. They made arrangements for us to stay at an alternative hotel. The following day, they picked us promptly and shuttled to our parked car at their facility. Excellent service!
My family have had Alaska vacation during Thanksgiving, and stayed in Hampton overnight before returned to Nashville. The experience in your hotel is excellent! We recommend the hotel immediately to other family members and our close friends at the night we stay! We are sure will come back again if we have the chance to visit Seattle in the future!
The location It wasn't worth the price charged.
Very clean room. A/C unit was also clean...no musty smell. Overall, the facility needs to be refurbished. Carpets need to be changed!
Nice location , clean facility and wonderful staff. See above
Shuttle driver and young lady who handled breakfast (same person) was totally awesome!! Couch in room was in poor shape - bed it folded out to was even worse.
The staff were all very helpful and friendly. We only stayed overnight while traveling, but would definitely return. The breakfast buffet did not open before we had to leave for the airport, so the staff prepared a breakfast bag for us with fruit, bagel, muffin, and yogurt. The location is about 15-20 minutes from the airport, so it is not ideal for just a quick overnight between flights. Although there is a courtesy shuttle, it is a mini van which only seats a tight 7 and was a little uncomfortable when full.
Room was very clean, staff was cordial way too much noise going on at night.
Very clean, helpful staff, except for one of the cleaning staff.
Nice clean rooms and accomodations. No shuttle service to and from the airport.
This guest did not leave comments about this hotel.
Bathrooms were very clean. The pillows were very small.. but you can always order more. More like half pillows lol
Very neat and tidy hotel. Good breakfast. Caring staff and employees. Good place for stay.
The beds were very comfortable None
Comfortable room, helpful desk staff.
This guest did not leave comments about this hotel.
After reading some of the reviews on other sights, I was hesitant to book. However, I am VERY satisfied that I did. The staff were all very friendly and helpful and the room was very clean and comfortable. It appeared to have been recently renovated. I did not have any negative experiences or concerns.
Sleep Inn is a very good location to the Sea-Tac airport. The shuttle drivers are really good at getting you to the airport on time. The only complaint I have is that the breakfast was not available for early flights. We paid for breakfast but weren't able to eat. Some type of accommodation should be made for very early travelers.
Good location, clean and comfortable room, good breakfast, good value for the money.
Location is good for close proximity to airport.The room interior looks good. It's a decent hotel for a Sleep Inn and spending $50-$75/night. I wouldn't pay anymore than that. Hotel was full and we had to park in an unlit gravel area. The hotel had a terrible dingy old smell. The room was sprayed with fragrance disinfectant so bad it was hard to breath.
Stayed two nights. There was nothing I could complain about. It was everything we expected and more. The staff, the location, breakfast was great. Will definitely stay in Sleep Inn's more often.
My room was extremely clean, the bed comfortable and the bed linens new. The morning airport shuttle was extremely well-organized. The driver organized luggage according to departure stops. The check-in desk and the morning shuttle driver were both very competent. The room was very small. Street noise could be heard. Evidently the windows do not block street noise.
The staff was very friendly and the breakfast was great what a spread
Friendly staff, good location near airport and Southcebter, and 24 hr shuttle service to get traveler to airport. Food was available in breakfast area for traveler catching airport shuttle at 3:30 AM! Had some difficulty getting room heat adjusted (probably my fault), but fan somewhat noisy. Bed and pillows could have been a bit softer!
Decor and very clean. Nice breakfast too!
The room was nice & very clean. The best part is was a very good price!
Convenient location for getting to the airport. Excellent courtesy shuttle to airport. The driver was very pleasant and helpful. How can you have a laundry room but have no place to get change? I was told to walk down the street somewhere to get change. That's ridiculous. Breakfast could only be described as lousy.
The room was OK but the hallway and elevator areas was dirty, mostly the csrpet
Awesome stay. Staff was friendly and accomodating. Decor was simple, modern, and clean. Looks to have been recently renovated. Welcoming entryway and all the essential amenities (pool, gym, wifi). It's too bad the location of the building is very unusual (strange access road, cramped parking, asked for change by a bum literally within a minute of arriving, directly next to the railroad). It is too far away from anything to command any price over $75 on a weeknight. If it were 10 minutes or less from the airport, the port, and/or shopping it would easily be worth double.
The staff is very friendly and helpful. The rooms were clean and stocked with the necessary items. They were also of an appropriate size, not so large as to be luxurious, but big enough you could move around without feeling like you were squeezing around things. The breakfast was good and my wife really appreciated the free drinks in the evening. The beds were a bit hard for our taste.
clean clientele was noisy on my floor
I actually liked everything. Especially the king-size bed and jacuzzi. Absolutely fabulous. And then the night's sleep following the jacuzzi. Just doesn't get much better than that. Getting up in the morning!!!
The price was very affordable. The bed and pillows we're not even remotely comfortable. The hotel is located right next to train tracks with multiple trains at all hours of the night. Woke me up EVERY HOUR. They allow pets and there were dogs left alone in other occupants rooms barl8ng for hours on end, scratching at the door, making so much noise I couldn't sleep for hours. I complained multiple times and even tried knocking on their door but got zero empathy or resolution. Worst night sleep ever.
dirty rooms, noisy situation
Rooms were clean, maid service very efficient, breakfast was good. Easy and convient to stay for my business trip.
Rooms were recently renovated. Breakfast had a good verity and it was open later than they said on the weekend. Train going by was noisy. Parking can be tough if the rooms are booked full.
Hot Tub Broken, Uncomfortable bed, was not told that room we stayed in allowed pets, my wife's allergic and woke up next day miserably congested.
John, who worked late afternoon, was a great attendant! Class act!
Proximity to train tracks.
Convenience of delivery to airport. No Restaurant!
There was a minor snow storm when we arrived and the staff worked hard to get everyone to and from the hotel in a timely manner. They were very courteous especially Cathy on the front desk. When we got stranded at the shopping mall, ELizabeth ( think that was her name) organized the van to pick us up as all taxis were not running or unavailable.
It was close to the airport and offered a free shuttle service. It was quite old and not the 'normal' Best Western standard I've seen. Secondly, the floors and walls were paper thin, so we heard every step of the person above us.
the room was really clean. I expected something else because of other reviews saying they saw cochroaches and it was durty but it was soooo clean and comfy. well worth the price!! the breakfast was great too. better than other breaksfast at hotels i´ve had... over all it was perfect. shuttle guy was very helpful and friedly more than front desk they were a lil cranky.. Th absolute only thing i didn´t like was that in the morning there was a criket in the sink in the bath room. it was shocking but who cares...
room service was excellent. breakfast hot, plentiful and juice was very good
Value for money Poor breakfast
Very comfortable and close to JFK Airport Access difficult - surrounded by highways
We only slept over before catching our cruise ship,so we needed the pick-up service from the airport & sleeping accommodations. Everything was acceptable
The shuttle was supeb....a great choice of hotel in view of catching an early a.m. flight out of Sea/Tac airport. The breakfast was very average, but not a deterrant. The hotel was very good and they accomodated us when they could not find my "bookings.com" reservation. I had booked a king room for June 28th (of which they had no record) .....they did find a booking for me for July 7th which made no sennse to me. This was the first time I used Booking.com and it makes me a little nervous....and yet I just stayed at Kempinski in Frankfurt and the reservation was flawless....
Old dumpy Best Western renovated to acceptable level. OK for one night maybe but not for more. Dumpy. Noise. No sound insulation. Leaky plumbing
Staff was very helpful. WiFi would not work in our rooms. It was a known problem but was not fixed.
clean rooms The view from our room (344) was not a good one.. to say the least.
Large king bed; large well lit bathroom with good water pressure. Good sized indoor pool and hot tub. Coin operated w/ds Could only stay one night- but will return!!
Very convenient to the airport and surprisingly quiet.
Conveniently close to the airport. Its a good facility. Breakfast room was very crowded in the morning.
Proximity to the airport. It is recommended for slaying prior to an early flight.
24 hour on demand airport shuttle and proximity to airport
The rooms were clean. Staff were courteous and helpful. Good service. Would return if plan a trip to Seattle There was nothing negative.
The staff was very courteous. They were helpful and they got us into our room early. All requests by us were handled in a friendly manner. Yes, we would stay there again.
The convenience of being close to airport, walking distance. Great place to eat in same parking lot. Great and helpful service. Highly recommend.
Quick shuttle pick up and drop off. Close to airport and restaurant.
This hotel is so clean and even smells fresh. The free shuttle and location is very convenient, and the staff is friendly. Breakfast was a nice selection and the restaurant next door was reasonably priced withe delicious food. Plus, they're open late at night. I highly recommend this hotel!
Of COURSE I love everything about Larkspur and they deserve 5 stars. :) The bed and pillows. I feel bad for saying it but the bed was rock solid and the pillows were lumpy. Definitely not a good night sleep. Annnddd Mohammed doesn't work there anymore. :(
The layout of the room kitchen, comfortable bed. Dvd player in room and internet hookup plus free wifi. entry was nice, ok breakfast, coffe and tea at the ready. the shower was not completely clean there were short hairs on the walls left, men stubble around the sink. The hair dryer almost caught my hair on fire it was shooting electrical sparks. They did remove it from the wall after I complained it was done the same day and replaced it with a new one.
Location, beds and very clean
The suite had a nice layout and a large bathroom. The breakfast was pathetic, seating was terrible, and they began cleaning up early. The shower rod was falling off the wall and the door casing in the bathroom had swelled from moisture and was peeling apart. The couch had stains on it in the room.
The staff was friendly and helpful! The room was very clean. Complementary laundry machines were a great benefit since we had been traveling several days. We had stayed at the Larkspur before and we will again! We have no complaints
Good sized, clean rooms with full size fridge and stove. Clean. I repeatedly had the experience of calling the front desk and waiting eight or ten rings for an answer. This is both before and during my stay. I also cooled my heels at the front counter until someone showed up. They were quite nice when they got around to answering the phone or getting to the front counter, but the front desk simply had no one there, almost always. I don't know if this was a management fault of having too few staff, or worker bees, but my feeling is the latter. They seemed to spend a lot of time in the room behind the front desk. There was no bell on the front counter to summon anyone. Although, given my phone experience I'm not sure it would've made any difference. Entirely different subject. I went to the hot tub and it six inches of foam on it.
EVERYTHING!! Awesome staff, beautiful clean cozy luxurious convenient rooms, hassle free check in!! Great complimentary breakfast, ect ect ect!!! We actually stayed 3 extra days because it was sooo wonderfull HIGHLY RECOMMEND THIS HOTEL!!!! I normally don't take the time to do reviews, but they absolutely deserve it!!! :-) :-) :-) N/A
Stayed on The 2nd floor . we Could hear everything upstairs and above us . We could hear the guests upstairs party till 2.00 am and the maid vacuum the floors above in the morning . It was like they were going to come through the ceiling . Very little sound proofing between floors . The bathroom door was on an angle when we closed it . Everything else was ok . WE have stayed at this location 3 times now , and never experience the extreme noise above . Not sure if we would stay again .
Better hide a bed mattress Bathroom was old - shower head wasn't very powerful
Staff was great. Breakfast had lots of choices. Room was comfortable and quiet.
The hotel was clean and quiet. It would have been nice to have a small fridge.
The shuttle driver from airport to hotel was very helpful and polite. The room, was quite, bed, very comfortable. Liked the full size shower and no tub to step into. Breakfast was tasty and a good variety of fruit, carbs and protein. I would stay there again when in Seattle.
If you plan on taking the light rail into the city every day, this is a perfect location. You can take the shuttle to the airport, where the station is located then take the 40 minute trip into downtown Seattle. The staff was friendly and helpful. Rooms were large, clean, and comfortable. At the time of our stay, the lobby was under construction. Depending on the time of day (or night), you will hear planes taking off.
Transportation from the airport was professional and friendly. Front desk was very accommodating with our early arrival. Rooms were clean, breakfast was varied and fresh. Absolutely no negatives whatsoever.
By the airport. Functions well by staging for air travel. Though no breakfast options for early departing flights
Very close to airport Friendly helpful staff Eco-conscious Beautiful park across the street. Great for a walk with a young child. Small lake with a dock, playground, open space.
Nice staff. Decent breakfast. I HATED THE AIR FRESHENERS. THERE WAS WAY TOO MUCH OF IT.
I liked that it was very clean, and that it is close to the airport. I was looking for a clean and convenient place to sleep and I got what I paid for. They have done a great job of providing a simple, usable room and it is kept very very clean.
Exceptional Service, Very Comfortable Beds & Pillows, Spacious Room Size, Delicious Breakfast, Excellent Shuttle Service = Wonderful Experience !!!
Hamptons are good because you know what you're going to get in advance. This was no different. Lived up to previous expectations of other Hamptons I've stayed in. Even the maintenance in the lobby was totally not a huge deal. I mean, it's nice to see a place care enough to renovate things over time.
Breakfast was ample. I booked this inn based on a picture on its website showing a hot tub on the premises. When I arrived find a sign saying "we're sorry, spa is closed" upon the door to the room in which I could see the hot tub shown in the photo. It was obvious it had been out of commission for some time with furnishings in it and the tile floor in disrepair. I will be seeing a refund from PriceLine through whom I booked this trip. The smoking room smelled very much of a smoking room.
Hotel staff used another employee's personal credit card, which was on file for a previous damage deposit (as they require), to pay for another of my employee's stay. This was done without my consent or that of the person whose card they charged. I provided them with the credit card authorization, which they said they didn't have on file. Because of this fraudulent activity the employee, whose card they used, was without money in his account while traveling. Nazjot, the front desk person, was extremely rude and interrupted me several times. When I asked to speak to the manager on two different occasions, I was told she wasn't available, but they would have her call me. After two days, I still have not received a call from the manager. We WILL NOT stay with this hotel again!
The staff was friendly. The outside look ran down and not taken care of. The rooms smelled bad. When we asked for extra towels and pillows for both rooms we had to go get them from the front desk ourselves and then only got 2 pillows and 2 towels. The bedding had burn holes in it. Both rooms were supposed to have fridges and only one did. The decor is very outdated and the shower had mildew in it along with the ceiling above the bed. There were not enough plug ins in the room to have the lights and our phone chargers plugged in at the same time, The shower pressure was lacking.
Staff was friendly. Structure has a classic Howard Johnson courtyard pool feel. The room looked like it hadn't been updated in about thirty years. Carpet was worn and frayed. Dents and scratches in the woodwork around the doors. Mattress was lumpy and drooping and uncomfortable. Television was a relic from the early 90s. Cooling/heating unit was loud. Selection of television channels very limited. Internet was basically unusable. At times it wanted login information and I couldn't get on at all. Other times it logged me in automatically but was so slow I could barely load a web page. Key card very fussy, stopped working altogether at one point. Went to the office to get it reset, found the office empty and locked with a sign saying they'd be back in 20 minutes. This was at 9:10pm. Door to room very difficult to open even when key card was working. Welcome mat in front of door was old and stuck in a curled up position, tripped me as I was loading in luggage. Morning breakfast was about as weak an attempt at this as I've seen. I ended up getting a juice and going elsewhere for food. Apart from that, super!
One of my employees was asked by the front desk person why he was standing in the lobby. He responded that he was waiting for the coffee to be finished. He was told that he needed to use the coffee in his room or he needed to wait outside...he wasn't to be waiting in the lobby. I cannot believe a hotel employee would say anything of the sort to any guest. My employee was wearing his work attire, which identifies his company and was not bothering anyone. This is completely unacceptable customer service and needs to be addressed by the manager.
- Indoor hot tub, pool, & cleanliness of the facility - Next to Freeway & mall shopping Distance from city center & a bit hidden away
The facility itself was just average but the staff....primarily the front desk staff made all the difference. The service there was world class.
Cheap, clean, and super friendly staff. It's a little far from Seattle, but I'm assuming that's why it was so cheap. Traffic wasn't bad at all, and there were no issues.