Courtyard by Marriott Grand Rapids Airport

Very friendly staff The hotel was very clean and the foyer was fairly modern in colour and in choice of furniture. The bed mattress was very poor and is in desperate need of updating. The pool area is in need of work regarding an exhausting system. The ceiling had so much condensation, the ceiling plaster and paint were hanging loosely from the ceiling

STAFFCLEAN ROOM POO; WAS GREENNO HOT TUBTOLD STAFF ABOUT.. 'LOOKS OK.. NOT THE RIGHT ANSWER

Nice decor in rooms, good size pool Terrible monitoring of guests respecting quiet!!! Children running around entire hotel loud!!! Poolside chairs thrown in the pool!!! Entire lobby full of loud soccer group with tons of alcohol, trash AND loud cursing!!!

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Clean hotel, modern design to rooms and hotel. Nice lighting. Comfy mattress. Parking lot access is through an oil change parking lot.front desk staff was missing for 10 minutes after arrival, requested a king, had a double queen, front desk never answered phone after several calls,thermostat did not work well.

It was newly renovated and it was very clean. Yes!! I booked online spur of the moment because I wanted to swim and sit in the hot tub... We check in and start to head up to the room and notice as we get on the elevator that the pool and hot tub are not in service.. very upsetting!!

Location After assertively requesting a 4 AM wake-up call, and it duly being written down, they forgot to call. I woke up by some inner clock, but almost missed my flight.

Room unbearable remodeling, a warning would have been nice.

The renovations are coming along, and our room was beautiful. The staff were friendly, too. We didn't know they were undergoing renovations, so things were noisy and messy throughout (besides our room). We didn't eat breakfast there but feel they should have offered free breakfast to guests, instead of just a discount.

We had a room that was just updated, it was very nice. The beds were just average. They were remodeling the main entrance and you had to go in the side entrance. When we booked the hotel it did not say anything about it being under construction.

Did not like the cost of the breakfast. The window shade would not close all the way & the curtains were ripped.

Friendly staff, comfortable beds, clean, cookies delicious! Hot tub out of order, breakfast not made to order as promoted, loud guests until 3am...

It was a Marriott. somewhat clean. nice bed. The Chemicals in the hot tub were so strong, my skin burned even after three showers. My husband's eyes burned for a long time after he came out. He didn't even go under water. Check-in person was rude.

I was not pleased with the room. I stayed at the Comfort Inn and Suites in Saline and I thought it was a much nicer room. The tv was bigger and it was a flat screen. The bed was softer as well, however, the bed in the Courtyard was nice, too. I felt like there were more amenities in the Comfort Inn. The staff was nice but I would have liked to have known that I needed to make the reservation through the hotel itself to receive a discount.