Sheets were not changed from previous person. Towels were dirty and the bed was made to look as it had been cleaned!!!
3 stars
Courtyard by Marriott Grand Rapids Airport
4741 28th Street Southeast, Kentwood, MI 49512, United States
Kentwood, MI
See location+1 616 954 0500Photos of Courtyard by Marriott Grand Rapids Airport
Overview
The updated Courtyard Grand Rapids Airport offers ideal amenities and a perfect location near Gerald R. Ford International Airport (GRR), plus is only seven miles away from downtown Grand Rapids, Michigan. Benefit from perks like complimentary Wi-Fi access and a 24-hour business center or host a productive meeting or intimate social event in our hotel's venue, which features an outdoor patio area and space for up to 28 guests. Each of the 84 rooms at our hotel in Downtown Grand Rapids, MI includes refreshed amenities, free Wi-Fi and a large work space; our larger King Suite features a separate living area and sofa bed ideal for teams or families visiting. Located off of I-96, our hotel is close to many noteworthy attractions too, including the Frederik Meijer Gardens & Sculpture Park, Woodland Mall and Van Andel Arena. Whether you're here for work or play, come experience a refreshing stay at Courtyard Grand Rapids Airport.
Latest deals for Courtyard by Marriott Grand Rapids Airport
Amenities at Courtyard by Marriott Grand Rapids Airport
- Fitness center
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Wake-up service
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Hypoallergenic
- Adapted bath
- No smoking
- Pets not allowed
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Dining
- Microwave
- Tea/coffee maker
- Coffee machine
- Coffee shop
General
- Seating area
- Sofa
- Telephone
- Carpeted
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Parking and transportation
- Airport shuttle
- Free parking
Bedroom
- Alarm clock
- Sofa bed
Workspace
- Desk
Things to do
- Gift shop
Health and safety
- Safe
Family friendly
- Cribs available
Fitness
- Fitness center
Pool
- Pool towels
Reviews of Courtyard by Marriott Grand Rapids Airport
7.4
Good
188 verified ratings
Wonderful
84
Very good
35
Good
18
Okay
9
Fair
19
Mediocre
11
Poor
12
Summary of reviews
Guests say
Guests appreciated the comfortable beds and friendly staff, but many were disappointed with the cleanliness of the rooms and the quality of service. Issues with room size, maintenance, and housekeeping were frequently mentioned, leading to an overall negative experience for several guests.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.7 out of 10
1 review
4.3 out of 10
2 reviews
All reviews
Pros (+) Location is close to the Airport and the beds are comfortable
Cons (-) Potholes in the parking lot. Shower was separating from the wall. No shelf in shower for soap or shampoos. No option for food before 6am and even then they show up at 6 but are not ready to serve or take orders.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a convenient location with plenty of shopping and restaurant options nearby, a beautiful and modern facility, and a good exercise room.
Is parking available at the hotel?
Yes, the hotel offers free parking for guests, as well as an airport shuttle service.
How is the food quality at the hotel?
While the breakfast service was closed due to the pandemic, guests appreciated the in-room food and the nearby restaurant options. Some guests found the breakfast at the hotel's bistro to be overpriced.
How is the cleanliness of the hotel?
Guests generally found the hotel to be clean and well-kept, with modern and fresh decor. However, some mentioned the need for a renovation and expressed concerns about specific cleanliness issues in the rooms.
What can guests expect from the customer service at the hotel?
Guests can expect friendly, helpful, and accommodating staff, as well as Covid-19 precautions. However, some guests had mixed experiences with staff responsiveness and service, particularly during disturbances and with specific staff members.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Balcony
Guests recommend choosing a room with a balcony for a pleasant view and added comfort.
Consider Nearby Dining Options
The hotel's location offers plenty of nearby restaurants, providing guests with a variety of dining choices.
Be Mindful of Noise Levels
Some guests experienced disturbances from noisy neighbors, so it may be helpful to inquire about room location or noise insulation.
Check for Room Updates
Some guests mentioned that the hotel is in need of renovation, so it may be beneficial to inquire about the latest room updates.
Verify Breakfast Availability
Due to the pandemic, breakfast service was limited, so it's advisable to check the current status of breakfast options before booking.
Inquire About Temperature Control
Some guests encountered issues with room temperature, so it may be helpful to confirm the functionality of the air conditioning system.
Explore Nearby Attractions
The hotel's proximity to a winery and brewery offers an opportunity for guests to explore local attractions.
Consider Transportation Options
The hotel provides an airport shuttle and free parking, making it convenient for guests traveling by air.
Utilize the Fitness Center
Guests appreciated the well-maintained fitness center, making it a worthwhile amenity to take advantage of during the stay.
Check for Special Requests
Some guests mentioned specific requests, such as a microwave in the room, so it may be beneficial to inquire about such amenities before arrival.
Location
4741 28th Street Southeast, Kentwood, MI 49512
What's nearby
- Cascade Winery and Jaden James Brewery2.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Courtyard by Marriott Grand Rapids Airport
Low season | December |
|---|---|
High season | April |
Average price (weeknight) | $123 |
Average price (weekend night) | $164 |
When to book a room at Courtyard by Marriott Grand Rapids Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Courtyard by Marriott Grand Rapids Airport
FAQs when booking at Courtyard by Marriott Grand Rapids Airport
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in KentwoodMost recommended
See most recommended stays in KentwoodGood to know
Value for money | 7.6 |
|---|---|
Distance to city center | 5.6 mi |
Nearest Airport | Grand Rapids Gerald R. Ford Intl |
Distance to airport | 2.2 mi |
Everything you need to know for your stay in Kentwood
Complete your trip
Popular destinations