Pros: Mid size SUV Ford Escape. Loved the ease of pickup and drop off. Loved the size of the vehicle. LOVED the visibility.
Cons: Not enough pickup/power for passing on two lane highways. Had to get used to the low energy idle. It sounded like the car stopped running!
Nov 18 2017
Pros: Nice car
Cons: More than quoted price by way of a bunch of un-published’service charges’
The pressure selling of the pre-filled gas tank is an underhanded sales tactic that nets the company a lot of free money and leaves the customer feeling screwed.
Sep 20 2016
Electronic glitch without potential for resolution
Pros: I have worked with Kayak before, and had a good experience
Cons: I booked through Kayak - rerouted to carrentals.com. I checked the date of rental multiple times before paying for the car, because I was traveling to my father's funeral and it was important to get the date correct. Despite checking multiple times, when I got rerouted, the date changed electronically without me changing it. At the point of booking, there was no chance of resolution. Kayak won't resolve because it was rerouted through carrentals.com. Carrentals.com won't resolve because I had a Hertz confirmation, they just told me to go through Hertz. Hertz would not resolve because we prepaid through carrentals.com. So I have had to contest the charge on my credit card because there is no path to resolution. VERY DISAPPOINTING.
Sep 27 2016
Pros: Clean and nice car
Oct 27 2016
Bait & Switch
Pros: Nothing, the counter help was helpless, the manager was apathetic
Cons: Asked for a GM product, was forced to take a Ford that was much less than the GM product reserved and paid for. There were several GM products in the lot but the counter help and manager were more interested in their small talk and food rather than serving the client. You know the person that pays the bills so they can have a job. I will not likely use Hertz again because it hurts. Hurts the wallet, the quality of vehicles available, gas milage, slooooooow pick up process, and the "client does all the work" return process. For a moment I thought they were going to ask that we vacuum, wash, change the oil, and clean the windows as well.
Nov 8 2016
Stripped down vehicle.
Cons: Why do you even OFFER vehicles in this day and age that do not have CRUISE CONTROL???
Jan 3 2017
Pros: Couldn't have asked for better. I had quite a bit of traveling to do over the holidays and the unlimited miles sure helped. The vehicle I had was brand new, not even 500miles on it and had a great 4 wheel drive on it was I was traveling in MI during the winter.
Cons: The Price: I originally paid for the rental online and was unaware that I had not paid for the insurance, and was charged more than I expected.
Mar 25 2017
No car available when I arrived
Cons: I arrived later than my pickup time because of flight delays and they didn't have a car for me. So rather than upgrading me they had me wait. I was already late to the funeral I was going to because of my flight delays. They said it was my fault because I didn't arrive at the pickup time I had stated in my reserrvation.
Apr 11 2017
Pros: I had a very friendly, convenient and efficient experience.
May 1 2017
Pros: All of it! Service, convenience, price and quality car.
Cons: I thought the service was terrible.
The rep asked me if i had a debit or credit card that wasnt reloadable- I use Simple, which is a real bank that is technology driven and is used by many in the younger generation. It was demeaning that he acted as though my card was a reloadable visa gift card. I told him it was a real bank, and he said, really? because i just googled it. Then he proceeded to "google it" again, until he was satisfied that it was a real bank. The car was a ford focus- i dont know what the deal was, but every time i started to move from a stop it felt like it was going to stall. All in all, I have had much better service with Hertz, and will probably stick with them.
Aug 15 2017
Pros: Fast car return ispection, and quickly took me to the airport.
Aug 18 2017
Pros: The employee help me, shuttle bring us to the airport
Dec 27 2017
Pros: Quick transfer to the airport
Dec 30 2017
Best customer service
Pros: I had a concern with the vehicle I collected, but the Manager Mr. peter took personal care to give me what I expected.
Cons: The agent who handed me my vehicle charged for insurance without asking me
Jul 31 2016
Make sure you check your p/u location!
Pros: The car was fine. We received a slight upgrade from what we reserved because they were out of compact cars. The staff at the agency was friendly and helpful.
Cons: When I made the reservation I put the GRR airport location into Kayak search. I didn't realize that Kayak changed the p/u location to 10 miles from the airport. When we went to Enterprise desk at the airport they informed us that they could not shuttle us. They did offer us a rental at the airport for double the price. So we had to get a cab for 20 bucks each way. It's partly my fault for not checking the rental location address. It's also Kayak's fault for not making it clear that our p/u location was not the airport. It ended up being ok. It just added stress to an already stressful trip.
Aug 30 2016
Cons: The SUV did not accelerate quickly/easily.
Oct 22 2016
Pros: Everything good
Nov 30 2016
Pros: Being able to one way
Cons: The car
Dec 29 2016
Pros: Speed of service was outstanding as were the associates. Friendly and fast. Same great service on both ends.
Pros: I was able to book a car just the night before after a personal car emergency and it was such a nice relief to get a great price and a safe and reliable vehicle to get my family back home. Thank you Budget!
Cons: I would have loved if the car rental location could have picked me up from my hotel just down the road, but we ended up using Uber and it worked perfectly.