Electronic glitch without potential for resolution
Pros: I have worked with Kayak before, and had a good experience
Cons: I booked through Kayak - rerouted to carrentals.com. I checked the date of rental multiple times before paying for the car, because I was traveling to my father's funeral and it was important to get the date correct. Despite checking multiple times, when I got rerouted, the date changed electronically without me changing it. At the point of booking, there was no chance of resolution. Kayak won't resolve because it was rerouted through carrentals.com. Carrentals.com won't resolve because I had a Hertz confirmation, they just told me to go through Hertz. Hertz would not resolve because we prepaid through carrentals.com. So I have had to contest the charge on my credit card because there is no path to resolution. VERY DISAPPOINTING.
Sep 27 2016
Pros: Clean and nice car
Mar 28 2016
Cons: I called and reserved my car. And they waited till the day of when I tried to pick it up to let me know all the requirements. Since I did not have a major credit card ( my debit card with a 1000$ line of credit was not sufficient) I was unable to rent a car. Not a good thing to find out last minute. And the employees were very unprofessional and very rude. Will not be going back. Ever. All hail enterprise!!!!!
Apr 11 2016
Pros: No surprises cost was what I was told
Aug 30 2016
Pros: Price, promptness, friendliness
Cons: Only issue was when we went to "airport" counter in GRR, they told us the location for pickup was off-site. Did not realize this when booking. However, Hertz paid for the taxi ride to rental site!!
Pros: Had nice interface capabilities with our cell phones, once we figured it out.
Cons: Car was not washed, windshield wash reservoir was completely, empty, and the back security panel was broken. And I booked a compact car but got an economy (Ford Fusion). My bad for not realizing it until we were long gone from the rental place.
Feb 18 2016
Pros: The budget rental agent Beth spyhalski was spectacular and very accommodating.
I was a dedicated Hertz customer but she won my business. Good job
Pros: The car was fine. We received a slight upgrade from what we reserved because they were out of compact cars. The staff at the agency was friendly and helpful.
Cons: When I made the reservation I put the GRR airport location into Kayak search. I didn't realize that Kayak changed the p/u location to 10 miles from the airport. When we went to Enterprise desk at the airport they informed us that they could not shuttle us. They did offer us a rental at the airport for double the price. So we had to get a cab for 20 bucks each way. It's partly my fault for not checking the rental location address. It's also Kayak's fault for not making it clear that our p/u location was not the airport. It ended up being ok. It just added stress to an already stressful trip.