Electronic glitch without potential for resolution
Pros: I have worked with Kayak before, and had a good experience
Cons: I booked through Kayak - rerouted to carrentals.com. I checked the date of rental multiple times before paying for the car, because I was traveling to my father's funeral and it was important to get the date correct. Despite checking multiple times, when I got rerouted, the date changed electronically without me changing it. At the point of booking, there was no chance of resolution. Kayak won't resolve because it was rerouted through carrentals.com. Carrentals.com won't resolve because I had a Hertz confirmation, they just told me to go through Hertz. Hertz would not resolve because we prepaid through carrentals.com. So I have had to contest the charge on my credit card because there is no path to resolution. VERY DISAPPOINTING.
Sep 27 2016
Pros: Clean and nice car
Oct 27 2016
Bait & Switch
Pros: Nothing, the counter help was helpless, the manager was apathetic
Cons: Asked for a GM product, was forced to take a Ford that was much less than the GM product reserved and paid for. There were several GM products in the lot but the counter help and manager were more interested in their small talk and food rather than serving the client. You know the person that pays the bills so they can have a job. I will not likely use Hertz again because it hurts. Hurts the wallet, the quality of vehicles available, gas milage, slooooooow pick up process, and the "client does all the work" return process. For a moment I thought they were going to ask that we vacuum, wash, change the oil, and clean the windows as well.
Nov 8 2016
Stripped down vehicle.
Cons: Why do you even OFFER vehicles in this day and age that do not have CRUISE CONTROL???
Jan 3 2017
Pros: Couldn't have asked for better. I had quite a bit of traveling to do over the holidays and the unlimited miles sure helped. The vehicle I had was brand new, not even 500miles on it and had a great 4 wheel drive on it was I was traveling in MI during the winter.
Cons: The Price: I originally paid for the rental online and was unaware that I had not paid for the insurance, and was charged more than I expected.
Mar 25 2017
No car available when I arrived
Cons: I arrived later than my pickup time because of flight delays and they didn't have a car for me. So rather than upgrading me they had me wait. I was already late to the funeral I was going to because of my flight delays. They said it was my fault because I didn't arrive at the pickup time I had stated in my reserrvation.
Mar 28 2016
Cons: I called and reserved my car. And they waited till the day of when I tried to pick it up to let me know all the requirements. Since I did not have a major credit card ( my debit card with a 1000$ line of credit was not sufficient) I was unable to rent a car. Not a good thing to find out last minute. And the employees were very unprofessional and very rude. Will not be going back. Ever. All hail enterprise!!!!!
Apr 11 2016
Pros: No surprises cost was what I was told
Aug 30 2016
Pros: Price, promptness, friendliness
Cons: Only issue was when we went to "airport" counter in GRR, they told us the location for pickup was off-site. Did not realize this when booking. However, Hertz paid for the taxi ride to rental site!!
Nov 17 2016
It's one of the worst rental company
Pros: I do not like anything. The car maintenance light was on and they told me it's not a big deal . Inside the car, odor was coming out and also smoke. When I submit the car, they did not check anything but I told them to check everything. Later on, they charged me 187.5 for not the fuel tank filled and also there were scratches. There used to be scratches on the car when I took tha car. And they charge me for that without checking it when I dropped the car.
Cons: I thought the service was terrible.
The rep asked me if i had a debit or credit card that wasnt reloadable- I use Simple, which is a real bank that is technology driven and is used by many in the younger generation. It was demeaning that he acted as though my card was a reloadable visa gift card. I told him it was a real bank, and he said, really? because i just googled it. Then he proceeded to "google it" again, until he was satisfied that it was a real bank. The car was a ford focus- i dont know what the deal was, but every time i started to move from a stop it felt like it was going to stall. All in all, I have had much better service with Hertz, and will probably stick with them.
Jul 31 2016
Make sure you check your p/u location!
Pros: The car was fine. We received a slight upgrade from what we reserved because they were out of compact cars. The staff at the agency was friendly and helpful.
Cons: When I made the reservation I put the GRR airport location into Kayak search. I didn't realize that Kayak changed the p/u location to 10 miles from the airport. When we went to Enterprise desk at the airport they informed us that they could not shuttle us. They did offer us a rental at the airport for double the price. So we had to get a cab for 20 bucks each way. It's partly my fault for not checking the rental location address. It's also Kayak's fault for not making it clear that our p/u location was not the airport. It ended up being ok. It just added stress to an already stressful trip.
Aug 30 2016
Cons: The SUV did not accelerate quickly/easily.
Oct 22 2016
Pros: Everything good
Nov 30 2016
Pros: Being able to one way
Cons: The car
Dec 29 2016
Pros: Speed of service was outstanding as were the associates. Friendly and fast. Same great service on both ends.
Jan 4 2017
Excellent customer service willing to make it righ
Pros: The manager was excellent and willing to fix any problem to serve the customer well. I really appreciated his willingness to serve.
Feb 18 2017
Enterprise Rent-A-Car was/is a terrible experience
Pros: I liked that I got a car (not the one I wanted) that got me safely and reliably to where I needed to be.
Cons: I didn't like that when I arrived to pick up my rental, I was forced to use my personal debit card to actually get the vehicle instead of using the credit card it was reserved with.
I also upset that when I returned the vehicle in the same condition as I received it, my deposit was not refunded as expected even though it was checked back in by an Enterprise employee who told me my deposit would be refunded immediately.
The result is that I did not get the car I reserved, or even the same class, which was disappointing but understandable. What I can't accept is being charged twice the amount of the reservation price, especially when the funds are coming out of my personal account instead of the credit card used to book the "deal".
Mar 27 2017
Worst Service Ever
Cons: I made a reservation a week in advance! They didn't have my car available! Did not offer any type of substitute, went to a different location and was told to pay more! Won't be renting from them ever again!
Pros: I was able to book a car just the night before after a personal car emergency and it was such a nice relief to get a great price and a safe and reliable vehicle to get my family back home. Thank you Budget!
Cons: I would have loved if the car rental location could have picked me up from my hotel just down the road, but we ended up using Uber and it worked perfectly.
Jul 14 2016
Pros: Had nice interface capabilities with our cell phones, once we figured it out.
Cons: Car was not washed, windshield wash reservoir was completely, empty, and the back security panel was broken. And I booked a compact car but got an economy (Ford Fusion). My bad for not realizing it until we were long gone from the rental place.
Feb 18 2016
Pros: The budget rental agent Beth spyhalski was spectacular and very accommodating.
I was a dedicated Hertz customer but she won my business. Good job
Mar 31 2016
Oct 21 2016
Pros: rode great, rough roads handled well. Did great traction in a really bad storm. If it wasn't for the lack of lumbar support, I'd rate the car much higher.
Cons: There was no lumbar support for the back. My back was killing me on the entire trip
Dec 23 2016
Pros: Pickup was so friendly and easy. Gas tank was full and car handled great.