Kentwood Car Rentals

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Kentwood car rental reviews and directory

Hertz
hertz
Car rental reviews:
Good (7.3, null reviews)
Car rental locations in Kentwood:
3 locations
Hertz
Locations in Kentwood
2500 58th St Se
+1 616 975 6495
5500 44th Street Se Unit 4
+1 616 233 6353
555 28th Street Southeast
+1 616 245 9308
  • 7.1
  • 7.7
  • 7.3
  • 7.0
  • 7.1
Recent reviews
9.2 Excellent
Sep 21 2017
Great vehicle
Pros: Mid size SUV Ford Escape. Loved the ease of pickup and drop off. Loved the size of the vehicle. LOVED the visibility.
Cons: Not enough pickup/power for passing on two lane highways. Had to get used to the low energy idle. It sounded like the car stopped running!
2.0 Mediocre
Sep 20 2016
Electronic glitch without potential for resolution
Pros: I have worked with Kayak before, and had a good experience
Cons: I booked through Kayak - rerouted to carrentals.com. I checked the date of rental multiple times before paying for the car, because I was traveling to my father's funeral and it was important to get the date correct. Despite checking multiple times, when I got rerouted, the date changed electronically without me changing it. At the point of booking, there was no chance of resolution. Kayak won't resolve because it was rerouted through carrentals.com. Carrentals.com won't resolve because I had a Hertz confirmation, they just told me to go through Hertz. Hertz would not resolve because we prepaid through carrentals.com. So I have had to contest the charge on my credit card because there is no path to resolution. VERY DISAPPOINTING.
10.0 Excellent
Sep 27 2016
Real good
Pros: Clean and nice car
2.8 Mediocre
Oct 27 2016
Bait & Switch
Pros: Nothing, the counter help was helpless, the manager was apathetic
Cons: Asked for a GM product, was forced to take a Ford that was much less than the GM product reserved and paid for. There were several GM products in the lot but the counter help and manager were more interested in their small talk and food rather than serving the client. You know the person that pays the bills so they can have a job. I will not likely use Hertz again because it hurts. Hurts the wallet, the quality of vehicles available, gas milage, slooooooow pick up process, and the "client does all the work" return process. For a moment I thought they were going to ask that we vacuum, wash, change the oil, and clean the windows as well.
8.0 Excellent
Nov 8 2016
Stripped down vehicle.
Cons: Why do you even OFFER vehicles in this day and age that do not have CRUISE CONTROL???
8.8 Excellent
Jan 3 2017
Great Experience
Pros: Couldn't have asked for better. I had quite a bit of traveling to do over the holidays and the unlimited miles sure helped. The vehicle I had was brand new, not even 500miles on it and had a great 4 wheel drive on it was I was traveling in MI during the winter.
Cons: The Price: I originally paid for the rental online and was unaware that I had not paid for the insurance, and was charged more than I expected.
6.4 Good
Mar 25 2017
No car available when I arrived
Cons: I arrived later than my pickup time because of flight delays and they didn't have a car for me. So rather than upgrading me they had me wait. I was already late to the funeral I was going to because of my flight delays. They said it was my fault because I didn't arrive at the pickup time I had stated in my reserrvation.
10.0 Excellent
Apr 11 2017
Pros: I had a very friendly, convenient and efficient experience.
10.0 Excellent
May 1 2017
Great experience.
Pros: All of it! Service, convenience, price and quality car.
9.6 Excellent
May 23 2017
Pros: Very friendly customer service
Cons: Trying to find the location of the rental car desk was not the easiest if you're arriving locally (not flying in). The car return location is clearly labeled however the pick up is not.
Enterprise
enterprise
Car rental reviews:
Good (7.5, 53 reviews)
Car rental locations in Kentwood:
2 locations
Enterprise
Locations in Kentwood
2720 28th St Se
+1 616 285 3370
7580 Expressway Dr Sw
+1 616 475 1300
  • 7.7
  • 7.7
  • 7.6
  • 7.2
  • 7.5
Recent reviews
6.0 Good
Feb 28 2017
Weird Service- Didnt like the car
Pros: I liked that i didnt have to drive my car
Cons: I thought the service was terrible. The rep asked me if i had a debit or credit card that wasnt reloadable- I use Simple, which is a real bank that is technology driven and is used by many in the younger generation. It was demeaning that he acted as though my card was a reloadable visa gift card. I told him it was a real bank, and he said, really? because i just googled it. Then he proceeded to "google it" again, until he was satisfied that it was a real bank. The car was a ford focus- i dont know what the deal was, but every time i started to move from a stop it felt like it was going to stall. All in all, I have had much better service with Hertz, and will probably stick with them.
10.0 Excellent
Aug 15 2017
Pros: Fast car return ispection, and quickly took me to the airport.
10.0 Excellent
Aug 18 2017
Friendly employees
Pros: The employee help me, shuttle bring us to the airport
6.4 Good
Jul 31 2016
Make sure you check your p/u location!
Pros: The car was fine. We received a slight upgrade from what we reserved because they were out of compact cars. The staff at the agency was friendly and helpful.
Cons: When I made the reservation I put the GRR airport location into Kayak search. I didn't realize that Kayak changed the p/u location to 10 miles from the airport. When we went to Enterprise desk at the airport they informed us that they could not shuttle us. They did offer us a rental at the airport for double the price. So we had to get a cab for 20 bucks each way. It's partly my fault for not checking the rental location address. It's also Kayak's fault for not making it clear that our p/u location was not the airport. It ended up being ok. It just added stress to an already stressful trip.
9.6 Excellent
Aug 30 2016
Cons: The SUV did not accelerate quickly/easily.
10.0 Excellent
Oct 22 2016
Good
Pros: Everything good
6.4 Good
Nov 30 2016
Pros: Being able to one way
Cons: The car
10.0 Excellent
Dec 29 2016
Pros: Speed of service was outstanding as were the associates. Friendly and fast. Same great service on both ends.
8.8 Excellent
Jan 4 2017
Excellent customer service willing to make it righ
Pros: The manager was excellent and willing to fix any problem to serve the customer well. I really appreciated his willingness to serve.
2.0 Mediocre
Feb 18 2017
Enterprise Rent-A-Car was/is a terrible experience
Pros: I liked that I got a car (not the one I wanted) that got me safely and reliably to where I needed to be.
Cons: I didn't like that when I arrived to pick up my rental, I was forced to use my personal debit card to actually get the vehicle instead of using the credit card it was reserved with. I also upset that when I returned the vehicle in the same condition as I received it, my deposit was not refunded as expected even though it was checked back in by an Enterprise employee who told me my deposit would be refunded immediately. The result is that I did not get the car I reserved, or even the same class, which was disappointing but understandable. What I can't accept is being charged twice the amount of the reservation price, especially when the funds are coming out of my personal account instead of the credit card used to book the "deal".
Budget
budget
Car rental reviews:
Excellent (10.0, 23 reviews)
Car rental locations in Kentwood:
1 location
Budget
Locations in Kentwood
5420 South Division Avenue
+1 616 249 7197
  • 10.0
  • 10.0
  • 10.0
  • 10.0
  • 10.0
Recent reviews
10.0 Excellent
Oct 23 2016
Excellent Experience
Pros: I was able to book a car just the night before after a personal car emergency and it was such a nice relief to get a great price and a safe and reliable vehicle to get my family back home. Thank you Budget!
Cons: I would have loved if the car rental location could have picked me up from my hotel just down the road, but we ended up using Uber and it worked perfectly.
Avis
avis
Car rental locations in Kentwood:
2 locations
Avis
Locations in Kentwood
2740 28th Street Southeast
+1 616 940 4593
5420 South Division Avenue
+1 616 532 8133
Dollar
dollar
Car rental locations in Kentwood:
1 location
Dollar
Locations in Kentwood
2222 28th Street
616-243-4416
Thrifty
thrifty
Car rental locations in Kentwood:
1 location
Thrifty
Locations in Kentwood
2500 28th Street Se
(616) 975-6495
77 travelers who rented a car in Kentwood gave the car agency they used an average rating of 7.4

Car Rental Locations in Kentwood

Kentwood