Kentwood Hotels

Cons: First this hotel is NOT DOWNTOWN. So the name is misleading. Second the experience we had was below par for the price and even just as a regular person staying at a hotel. This is because of the incompetent and even rude service of Ben at the front desk. While we were enjoying the hot tub with another couple at close to 10pm, a young child who was unattended PUKED in the hot tub. The other apologized to us, but Ben was rude and made no attempts to improve the situation. We headed up to our room to continue our conversation and 20 minutes later Ben came to our room and -- no joke -- threatened to call the police because four adults talking *apparently* was too loud for the Hampton. Calling the police would have been a waste of time for public servants, we didn't have loud music playing, we were simply talking at normal volume. The biohazard left unclean in the hot tub however could truly be dangerous. Not sure what they were thinking but Ben must be too immature to handle a management position on a busy weekend. It was just bizarre. Also, the front desk attendants recommended we grab a drink at the restaurant attached. We walked over to find the restaurant is closed for renovations. It's attached to the Hampton -- how could the front desk staff not have known it was closed? Then two separate times I tried to ask quick questions about transport/attractions at the front desk, but there was only one person working and she literally fielded 3 separate phone calls each time while ignoring me standing right in front of her, so I just left and googled it. We're pretty easy going people, but this was seriously way below our expectations. I would not recommend this hotel to anyone. There are so many places to stay in Grand Rapids and the city as a whole is very affordable, so steer clear of the Hampton Inn.

Pros: Clean, modern and comfortable.

Pros: great

Cons: nothing

Pros: Location

Cons: Too expensive for Grand Rapids

Pros: Loved the staff and location.

Cons: The rooms were small and hated the size of bathroom.

Pros: spent a weekend here with my wife after a show and night life in Grand Rapids. Loved this hotel!

Pros: Liked the suite and good area to work. Bed was very comfortable. The food and bar area were good. fitness facility was very nice.

Cons: Pool was very small. The staff got overloaded at breakfast. Was told that they got word at the last minute that they were doing "Weekend" breakfast and there were a lot of guests.

Pros: The included breakfast was exceptional, the people running the hotel were professional, courteous, and well spoken. The facility was maintained extremely well. The rooms were comfortable and spacious.

Cons: Nothing to complain about.

Pros: Cleanliness, comfort, friendliness & helpfulness of staff. We were trying to secure housing for my daughter who is relocating to the area. Would stay here again.

Pros: Looked clean in the room. Nice smelling shampoo's & soaps. Nice staff. Small pool.

Cons: The room smelled really bad the whole time, especially when we turned the fan on. The air conditioning unit would turn "on" but would change the temperature. Woke up very hot during the night and was never able to cool the room during the whole stay even when the numbers changed. Sheets were too used and had balls on them and were rough from use. House keeping was very loud all morning.

Pros: The location was great. Everything was in walking distance of where we wanted to go. Great night Life too!

Cons: The check-in was at 4 which Itcould have been at 3 and the check out was at 11 instead of noon. That's the only thing I would change.

Pros: The hotel was very clean and our room was great!

Cons: Staff at the front desk were extremely rude during check in, even stopping me in the middle of talking to help another guest who came back up to the counter. The bell tower staff were also not very friendly. Elevators were slow due to "construction" (that was no where to be seen).

Pros: Staff was friendly, but unsophisticated.

Cons: I was switched out of a room because it smelled musty/moldy. Food was good, but expensive, and I'm not accustomed to having to purchase coffe and breakfast when I travel. Amenities bottles seemed to be only partially full. Rooms were unremarkable, but clean. Staff was vacuuming my floor when I checked in around 5 pm. Internet slow, and again I'm not used to having to purchase a premium package for Internet. I'll stay in a cheaper hotel with better amenities and less focus on decor next time

Pros: Location and staff

Cons: Valet was over priced Facilities somewhat dated

Pros: good location, free parking, most things are as expected

Cons: Rather mediocre hotel for a rather high price. Rooms are clean only until you look carefully. Free wifi included, but they cut off skype calls after 2 minutes, so that you would have to pay for premium internet. Overall, typical greedy hotel chain, but could be good choice if you find nothing better in the area.

Pros: The staff was extremely informative and friendly. The location was pretty good, within walking distance to many things downtown.

Cons: I felt like it was pretty expensive for what it was and I also had called ahead of time and was put on hold and hung up after waiting for around 20 minutes and called back and was immediately helped.

Pros: Location, cleanliness

Pros: Comfort, breakfast, and value.

Cons: Hot tub was very dirty. Bathroom had hair on walls.

Pros: The location. That's about it.

Cons: Paid a 4-star price for a 2-star hotel. The rooms are outdated and musty. $129 a night for an outdated room from the 70's and carpet I refused to walk on with my bare feet. Management should be ashamed of themselves for gouging customers for subpar amenities. I will never stay at another Hampton Inn again. Rest assured. And oh yeah, I wouldn't feed that disgusting free breakfast to a prisoner at Gitmo in fear it might violate the Geneva Convention. Yuck!

Pros: The room and hotel were clean. The desk staff was helpful, kind and professional

Cons: As a first time guest the hotel was a bit difficult to find. The driveway to the hotel should have a larger lighted sign. The address is a 28th street address but the hotel is far from 28th street along a unlighted service road. Signage needs to be improved for easier access.

Pros: spacious rooms high ceilings décor was updated and modern breakfast had good choices

Cons: heater in room 111 did not work floor of eating area was dirty

Pros: reasonable value, dependable chain

Cons: thin walls, noisy neighbors

Pros: Great location and easy

Cons: Parking across street but not big deal. Maybe they could greet you as you arrive to take bags. Other than that- simple, great design and easy. We were traveling as a family with three small children. Walking distance to madcap coffee.

Pros: It's located near the city center and the staff is very friendly. The rooms also have an interesting style.

Cons: We were underwhelmed when we got to our room because the view out the window was another brick wall a few feet away. My girlfriend freaked out as she's claustrophobic.

Pros: The beds were extremely comfortable, though felt a little short. The feel of the room was very modern and classy. Really enjoyed the complimentary coffee delivered to our door the next morning. Staff was very friendly and accommodating. Room was very quiet.

Cons: Found some dust bunnies under the bed/nightstand. Didn't have any shampoo in our bathroom.

Pros: The room was very clean and the bed was comfortable. It is located within walking distance of most places.

Cons: The room we stayed in was Not well represented by the City Flats Photo. I won't go further. But like I said the bed was comfortable and the room was clean. But I'm going to be wary of "boutique hotels" in the future. I would recommend for a business stay though.

Pros: Beds, pillows, and sheets are amazing. I slept well. Staff was friendly and lounge food was delicious.

Cons: Though they have quick and friendly room service, there is no table to eat my food on. I used the ironing board.

Pros: I love this hotel! The staff is amazing the restaurant has delicious food and cocktails! I would stay here again!

Pros: The morning staff was very courteous and helpful. Location to shopping couldn't be better.

Cons: Unprofessional check in staff complained about the weather, waking up and not feeling well. We'd asked for a toothbrush, as a card in the room said that the hotel would provide us one if we'd forgotten to bring one, and same staffer said, "could you just come down and get it? I'm in the middle of something." The rooms were rather smelly the vents in the ac/heater were very dirty.

Pros: Decent beds

Cons: Out of coffee at 8 am then came back for coffee at 830 am and it was Warm not hot coffee. Very cheap breakfast you can tell they don't care About the continental breakfast much

Pros: Good value, good beds and near the freeway

Cons: No AT&T phone signal in room. Had to go outside or the Pool room. Desk Clerk said she has no issues with her Sprint phone. How nice. On-line listing states Grand Rapids but GPS won't find it unless you specify Byron Center. Hand-held shower wand can be good but not when it shoots the length of the tub. Shower stream should be in the middle of the tub the way God intended it.

Cons: The interstate traffic noise in our room.

Pros: Clean, comfortable and accommodating.

Pros: Loved the beds very comfortable, breakfast included hot items like waffles and biscuits and gravy. Attached restaurant had good food and the staff was friendly and helpful.

Cons: I don't recommend the rooms on the first floor near the pool... It's open till 12am and breakfast is a few rooms over and it gets noisy from 6am till 9am. Then of course you have the issue of having someone over your head.