Kentwood Hotels

Not impressed, old and every door had smokers standing in it at all hours

Room was clean and comfortable. Good value!

We never managed to see the hotel room ... The hotel could not see our reservation on their system ... And after waiting for almost 45 mins we went to another hotel ...

The lady at the front desk did not help us at all ... She asked us to take a seat ( I assumed she was going to cheCk for us ) instead she attended to 10 other guests . Finally had to stand in que again to ask a question !!

Location is great and very quiet!

Bathroom light is super dim.

The room was lovely and bigger than anticipated. Everything was very clean, and the shower was especially nice. Very impressed with the quality for how much I paid.

Nothing, very please.

The location. That's about it.

Paid a 4-star price for a 2-star hotel. The rooms are outdated and musty. $129 a night for an outdated room from the 70's and carpet I refused to walk on with my bare feet. Management should be ashamed of themselves for gouging customers for subpar amenities. I will never stay at another Hampton Inn again. Rest assured. And oh yeah, I wouldn't feed that disgusting free breakfast to a prisoner at Gitmo in fear it might violate the Geneva Convention. Yuck!

It was easy to find, quiet and comfortable

I usually like Super8 for a clean and affordable stay. This hotel disappointed. The hallway smelled bad - I think the carpets need replacing. The room was not well cleaned - had a shirt hanging behind the door, some dirty fixtures. The whole place looks old - could use an update. Surprising given it was not a great price.

It was a very nice room! Big, clean, and had all the right amenities! I love when hotels have fridges and microwaves. And for cost? Perfect! A great place to stay and if I travel this way again, I will stay again!

I was hoping for a waffle maker.... But frozen waffles worked. Something little and non-important! It worked though.

Looked clean in the room. Nice smelling shampoo's & soaps. Nice staff. Small pool.

The room smelled really bad the whole time, especially when we turned the fan on. The air conditioning unit would turn "on" but would change the temperature. Woke up very hot during the night and was never able to cool the room during the whole stay even when the numbers changed. Sheets were too used and had balls on them and were rough from use. House keeping was very loud all morning.

If you are looking for a hotel to stay the night with no amenities, then this hotel accomplishes that. It just lacks a lot of amenities and needs to be renovated. The staff was friendly.

The location was not very good. The pillows were tiny. The building was older. Poor selection for the continental breakfast

Nothing...we were lied to about the condition of the room and the management staff was very rude and unaccommidating.

We stayed for 4 nights and everything was wonderful. The rooms were nice, housekeeping did a great job, the water park was great, and the food was decent.

Loved the staff and location.

The rooms were small and hated the size of bathroom.

Decent beds

Out of coffee at 8 am then came back for coffee at 830 am and it was Warm not hot coffee. Very cheap breakfast you can tell they don't care About the continental breakfast much

Good value, good beds and near the freeway

No AT&T phone signal in room. Had to go outside or the Pool room. Desk Clerk said she has no issues with her Sprint phone. How nice. On-line listing states Grand Rapids but GPS won't find it unless you specify Byron Center. Hand-held shower wand can be good but not when it shoots the length of the tub. Shower stream should be in the middle of the tub the way God intended it.

Paint was peeling on walls. Hair in tub. Long exposed pipes down all the hallways. We went for the waterslide in the pool for our kids. The pool guy had this bleach spray bottle cleaning the slide and black mold from around the pool. Now it needed it but the slide was only open for a few hours that day as it was the middle of the week and we had to leave the pool because of the overwhelming bleach smell. I have a 9 month old and didnt want her to breath it. They should probably clean the pool while its closed to guests.

It was walking distance from everything!

Had trouble with the door locks.

Ejoyed the nice clean room and it was quite

I was very impressed with the layout of the room, like an apartment!

Good service, good room, quiet, clean, great bed, nice shower, good breakfast. Very satisfied, good buy for the money.

It was a very nice hotel. We had a relaxing stay. The hotel staff were friendly and welcoming. The decor was very nice. A great breakfast.

The staff were quite friendly and capable; the room was large--it was nice having the kitchen and lounge area. The pool and hot tub were very nice.

The mattresses were *terrible*. Especially the fold-out couch--that mattress was just wire with a bit of padding over it. I felt very bad for my daughter, who had to sleep on that. The queen bed wasn't great either. The room seemed a little tired and worn, but not bad.

First of all, the staff was very friendly and housekeeping kept our room stocked with towels and bed made every day. The rooms are very nice, feels like a small apartment. The pool is kept clean and the spa as well. The recreational area was very nice, with a basketball goal and volleyball net. Overall my wife and I had a pleasant nine day stay at the hotel and would definitely stay again if we ever stay in the area again.

The door to our room was hard to open and needs repair. One of the two keycards to our room did not work most of the time. The light in the bathroom was missing a cover.

The beds were great and the rooms very clean.

Breakfast nook was to small for the amount of people coming through. There also was a large group of preteens who kept running up and down the halls banging on doors. I blame the chaperones more for not reigning them in.

clean and comfortable. Very good price for the services provided.

Nice enployees, shuttle showed up on time, clean restrooms, breakfast & dinner included

Dinner only goes on until food runs out. & not until 7pm as I was told :(

Convenience to airport.

Clean, breakfast was ok.

The maintenance person scrapped my car windows after an overnight snowfall. Now that is service. Staff was super friendly and helpful.

Clean mattress, I rip all linen off every bed and lift the mattress up and this one looked new. Clean room, clean pool, we missed breakfast so dint know how it was.

Hot tub was warm not hot and water level was low, was still nice though.

The room and hotel were clean. The desk staff was helpful, kind and professional

As a first time guest the hotel was a bit difficult to find. The driveway to the hotel should have a larger lighted sign. The address is a 28th street address but the hotel is far from 28th street along a unlighted service road. Signage needs to be improved for easier access.

spacious rooms high ceilings décor was updated and modern breakfast had good choices

heater in room 111 did not work floor of eating area was dirty

I loved the black out curtains and the bed for a good night sleep

The lack of a back up supply of toilet paper and tissues and the cleaning staff over looked the need of both.

Clean large room

Could not sleep till 3am, room with teenagers next to me no adult supervision, After call front desk problem resolved.

Nice that it had a tv to distract me from the many flaws of the room. AC was good.

Extensive cigarette smoke throughout the hotel. Had to put a towel in the crack of door to try to stave it off. Smoking is not allowed in the hotel per Michigan law. I asked the hotel concierge about why it was so smoky. He said that they try to kick out the people who are smoking. Ah, didn't seem like that happened much. Also, there was very little bedding on the bed- all cheap and light linens.

Scared! The motel smelled like weed. In the middle of the night there was a fight. Place needs to be torn down.

Easy and freindly check in. Our stay was quite. Great breakfast. Overall a 9 of 10

TV options were minimal.

Desk staf was fabulous.so friendly, professional and efficient.

Rooms are clean and housekeeping does a great job

Billed me wrong, even after verifying billing on check in. WiFi is weak.

Guess we had bad timing. I would've rated everything excellent except while we were there the blacktop was being done so we had to detour around through another hotel entrance and enter through the back way during our weekend stay, which also limited parking. It was also time for the carpets to be cleaned which was a minor inconvenience while I was trying to get ready for a wedding.

This hotel is a $6 Uber ride from the airport. They share a parking lot with Gipper's, a friendly bar & grill that has a full kitchen until 11 pm. The continental breakfast is typical - cereal, waffle maker, juice, coffee, bagels. Slightly larger-than-normal room with a second TV.

Nice quiet rooms (surprising so close to highway), friendly staff, ample parking, easy to get to, close to stores and restaurants

The included breakfast was a bit sparse. It worked for me, but for someone with a gluten allergy, the fiancé, the options we limited (only hard boiled eggs, yogurt, and bananas)

The room was clean ans spacious

I booked a room with a king size bed, and a sofa bed, but we were given a room with one queen size bed and no sofa bed. Also we were woken up at 3:00am by a guest who was given a key to our room, then again at 3:30 am by the front desk knocking on our door because he had lost track of who he had put in our room. Overall probably one of the worst stays i've had in a hotel.

Excellent staff, great room. Good breakfast Staff cleaned snow and ice off cars in the morning

The layout of the room it was great The location. Was very good for where we wanted to go it was close to everything The staff was polite

Sign out front was a big problem no light.... Please take care of that.

Took a half an hour to find the hotel in the dark. Poor signage, hotel sign on street was 1' by 2' with no lighting. Following the directions we found the back of the hotel faces the street with no sign. Why is the hotel hidden? Try this with two toddlers after a 7 hour car trip. Other hotels in the area were clearly marked. This was crazy stupid.

We stayed for a Friday night and had no complaints. The desk staff even helped point us to a late night pizza delivery. Room was great and clean and large and the breakfast looked amazing. Got a great deal a day would stay here again.

I liked the cleaning staff coming into the lounge area and plugging in vacuum while I was on phone. Then not stopping and saying they have to clean now.

The lobby and common areas are beautiful and impressive.

Our room was dated, smelled like a mix between cigarette smoke and mold.

We had problems with billing for additional activities

Staff was nice.

Loud furnace sounds ALL night Bed was ROCK HARD Pubic hair stuck on bathroom wall No hot water Toilet clogged from previous occupant Puke in parking lot

The room was spacious and was clean

The shower head was hot for about 2 minutes before turning completely cold. In addition, the shower head only released water from a few of its spouts. It was awful!