Kentwood Hotels

The staff was very friendly. No free coffee available in the lobby. The pool was tiny and only 3 feet deep.

Friendly staff at the restaurant in the morning. Only one computer in the lobby for hotel guests. Very noisy ice machine on the 3rd floor that echoes up and down the hallway.

We never managed to see the hotel room ... The hotel could not see our reservation on their system ... And after waiting for almost 45 mins we went to another hotel ... The lady at the front desk did not help us at all ... She asked us to take a seat ( I assumed she was going to cheCk for us ) instead she attended to 10 other guests . Finally had to stand in que again to ask a question !!

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Very friendly staff The hotel was very clean and the foyer was fairly modern in colour and in choice of furniture. The bed mattress was very poor and is in desperate need of updating. The pool area is in need of work regarding an exhausting system. The ceiling had so much condensation, the ceiling plaster and paint were hanging loosely from the ceiling

We had requested adjoined rooms for our group of 8 women. We were told twice that this would happen and it did not. The people in the room next to us complained about us talking late at night and the hotel manager threatened to kick us out. We did not even have a tv or radio on but women sitting around talking. They were extemely rude and we could not believe after all the wedding and party groups they have there on a saturday night they considered us a problem. I will not stay there again, the staff were extremely rude.

lots of amenities with pool and racquetball park hotel oversold and did not have room booked

Staff very helpful Everything under construction, lamp broken, dirt and smashed bugs on walls, navigating to room through hanging plastic, windows blocked out. The online info for the hotel indicates a luxurious property which is miles from the truth. We did complain and did receive a small discount but the experience was dismal.

Nothing We exit the elevator after 13 hours of driving, with out two children (5 & 9), to razor blades, trash, construction debris, just a flat out disaster shoots down the entire hallway. A man says we shouldn't be here. I said ok, and headed back to the front. The Dest person says, it's ok, thanks for your patience!?!? W.T.F. !?!?!

I liked being close to the river and downtown. I plopped down on the bed when I got in the room and found 4 hairs. . . not my own. One was a pubic hair! They sent a maintenance guy to change the sheets and we helped him change them. The pillows were the worst pillows I have ever seen. Totally lumpy foam.

Housekeeping was amazing, very clean rooms and pleasant staff Television channels were limited Sleep number bed remotes didn't work in room 601 Microwave plate should be adjusted in room 601

Not advertised that it was under renovation. Way too expensive for the quality. Window covered by plastic due to renovations. Bedding was dirty.

Low price, easy access to express way Wet carpet, power kept going out, dirty bedding,

The staff is very friendly and the location is right in downtown.

You can hear the highway nearby.

Nice and peaceful location. The lopsided of one side of my bed.

Rooms were spacious, room service food was good. My guestroom was an un-remodeled room and was really tired looking. I wished the front desk checked me into a remodeled guestroom being that the other 5 people traveling in my group were put into newly remodeled rooms. I was also put into a room with two double beds... which was unnecessary, being that I was traveling solo.

Business center should be complimentary,not and extra fee

good location, free parking, most things are as expected Rather mediocre hotel for a rather high price. Rooms are clean only until you look carefully. Free wifi included, but they cut off skype calls after 2 minutes, so that you would have to pay for premium internet. Overall, typical greedy hotel chain, but could be good choice if you find nothing better in the area.

The room was very clean, comfortable and overall the hotel was pretty nice. Nice gym facility and pool. No complimentary breakfast which I thought was interesting because every other hotel I've stayed in on 28th street has one, and a dinner each night. But the most irritating part was that if I went to get breakfast in the restaurant, I couldn't tip the server on my credit card. If I'm on a business trip, I'm on the company credit card...why do you have a set up where your employees can't be tipped that way? Seems archaic. I also had no welcome/information book in my room to know what's what with the hotel or surrounding area. Not a terrible thing but it was still a tad annoying when I had no TV guide or restaurant guide when I wanted dinner. Overall the hotel was nice, but I'll be honest, for the price I paid I won't be staying there again. There are several other hotels for cheaper that offer more.

Nothing Difficult to find, had to hunt down front desk help, and the location of elevator! Lobby and elevator are on complete opposite sides of building. Did someone actually get paid to design and layout floorplan????

The cost was reasonable. The location was hard to find, but of off the busy street. Quiet setting with no street noise. The carpeting in the rooms was old and should to be replaced. The hallway carpeting requires a through cleaning. The stairwells had trash (empty bottles, candy wrappers, etc) on the steps and in the corners.

Location Room was in poor condition. To lit and bathtub did no work properly the water kept running Half of the wall power outlets did not work. The hot tub was only partly working it was not hot and half the jets did not work

Free breakfast, comfy bed Was over priced for what it is paid 111.xx out the door it's more in the 75 range

The morning staff was very courteous and helpful. Location to shopping couldn't be better. Unprofessional check in staff complained about the weather, waking up and not feeling well. We'd asked for a toothbrush, as a card in the room said that the hotel would provide us one if we'd forgotten to bring one, and same staffer said, "could you just come down and get it? I'm in the middle of something." The rooms were rather smelly the vents in the ac/heater were very dirty.