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Friendliness of staff
Excellent breakfast. Good to see that the room had Freeview television, something the big chains need to invest in.
Staff always friendly and helpful. Breakfasts and evening meals always more than adequate. Accommodation always clean and fresh towels etc including coffee and tea every day.
The bed was very confortable and the chocolate labrador friendly. Slight confusion finding it as we went to Kirby Stephan. perhaps address on online booking info should be clearer?
Food very good but menu limited. The hotel is currently being updated which will greatly improve the appearance of the public area.
Staff very friendly, room comfortable
Food, friendly atmosphere, parking, peace and quiet Some maintenance and redecoration required
good food,comfortable room,nice people. location poor.just one street,no facilities
The quality of food served and friendliness of the staff.
nothing, wallpaper pealing of walls in room. door handle knob came off, poor television service, dated hotel in need of total overhall
Everything! Tried very hard, but couldn't find anything wrong at all. The website photos don't do it justice, beautiful place, excellent facilities, lovely room, great staff, fantastic breakfasts.
The staff, the grounds, the hotel. We had to move rooms on our 2nd night, as there was a dance on on the 15th and our room was above the hall, didnt get much sleep. then we was told there was going to be antother dance on the 16th, so they moved us to another room.
Stunning value for money. Beautiful accommodation, blissfully comfortable bed, very quiet, and staff who are clearly happy little teddy bears. We almost stayed an extra night just because it was so nice.
I was very surprised with this hotel. My room was very comfortable and trendy. The hotel is full of Character and the Pool is amazing. The gym was very up to date and a good size. I would receomment this hotel to anyone.
Lovely location. Purpose of visit was a wedding so really only used the room. All the staff however were very helpful and efficient. Rooms were small dark and very basic for 120 pounds per night and all furnishings were very tired.
The helpful staff who offered me an alternative to eat when the Bistro had closed and i did not want a full al a carte meal.
we liked the location/the charictor of the place. excellent/place/price no smoking
Hotel with excellent facilities and great character
Room was quiet and well heated The fact that I booked and recieved confirmation of a Superior room and in fact was given a Standard room. Having not stayed at this hotel before I only realized that I had been given a std room when I checked out.
excellent food and the staff very friendly. well above average hotel. a better choice of draught beers would be good.
Nice decor in recently renovated rooms - tv good and liked the bath taps with temperature gauge built in so no need to try to get mixer at correct temperature Scaffolding around windows - obviously building work and renovations taking place - No chair of any description in the room - advised not delivered when ordered but badly needed one following a full days gardening!!! Also the pipes were particularly noisy - could hear other taps being turned on from adjoining bedrooms and even people going to the toilet!! Televisions sound was evident aswell - shutting of doors very loud - all in all not a quiet hotel but comfy
The barman and chef went out of their way to produce a lovely simple meal that was not on the menu. Many thanks for that. The rooms are lovely and I hope you can keep the price low! Amazing how you have transformed it.
Friendly staff major refurbishment in progress at long last....food limited but good In process of refurbishment,breakfast average for price,this hotel may price itself out of the market following update.
We have known this hotel for many years, the new owners have to be congratulated on the refurbishment and organisation.We enjoyed our stay, it was excellent value for money.
hotel design and comfort found no negative points
Booking room and reception, tried their best to provide a twin room Maybe more twin and less double rooms would be useful - you can push beds together, but you can't halve a double bed
Hotel just refurbished to a very high stanard. The breakfast although very good, (as we did not request breakfast at the time of booking) was expensive at £9.50p
Good Location to Hospital Excellent refurbished room Construction site