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Friendly floor staff Our room was a king suite. When our air conditioner was broken the first night of arrival we notified staff the following morning as we were leaving to do some activities. When we arrived back to the hotel that afternoon the manager notified us that there were no other rooms available except a 2 queen room on a different floor. Instead of lugging our belongings to another floor we decided to tough it out, that evening we also noticed our shower curtain was taken and not replaced. The toilet seat also remained broken for our entire stay. Our room had a strange odor, luckily we had packed room spray. We booked late, so we didn't have many options. While the hotel was one of the least expensive, I suppose I was expecting a little more from what reviews I had read.
The indoor pool was one of the best features along with the reason for choosing this hotel. Everyone was friendly and helpful. The breakfast was good also. I enjoyed the coffee, course then again, so did my son. Trying to get in to the street that leads to the hotel was rather difficult at one point. It seemed that everyone wanted to be there or was coming from the other direction. There is no light and it is a right turn only onto the main street. For the most part we had no trouble.
Staff was excellent. Love the location.
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This hotel was awesome. The staff was so friendly and helpful. Also, the hotel was very clean. I would highly recommend
Very nice staff. The indoor pool seemed very dirty. The shower curtain was dirty at the bottom. For almost $--- for 1 night, I kind of expected more.
Enjoyed the view of the mountains from our room. Hotel were very clean and the hotel were laid out well for me. Will be coming back here to stay!!
The staff was wonderful! Very friendly and hospitable. Like most hotels with a free breakfast, it was chaotic.
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gave us a room with two queens and one cot at no extra charge hotel pool was closed and hot tub was filled in
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Very clean rooms
Very clean and quite location.
The cleanliness, the pool and the the breakfast was great. The dining area was beautiful!
The view of the Smokies ballfield from my room. Location of hotel off the highway was very convenient and quiet. Breakfast was well appointed. 24 hour coffee service is a bonus. Beds and pillows were comfortable, as well as the room being very spacious. No fresh cookies at 5, which is normally a Hampton main staple! Sink height was too high for 3 out of 4 guests.
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Breakfast and location. Front desk workers including manager on duty were too busy talking and interacting to make me feel welcome or tell me anything about the hotel. I had to ask later where everything was located.
Room were clean and neat. Best Hampton Breakfast we have had. Great overall experience.
Clean rooms and a great breakfast.
We were extremely satisfied with this hotel. The room was nice, clean, and comfortable. The refrigerator was a nice amenity. We also liked the location next to the minor league baseball park. The pool and hot tub area was pleasant, clean, and in good repair as well. I probably would stay here again without researching any other hotels in the area. If there is any drawback at all, traffic can be slow between this location and the Gatlinburg/Pigeon Forge attractions, so it takes longer to get there.
The bed was amazing and the pillows were even better location was not the best to get to
Clean, updated rooms, friendly, good value We had to change rooms b/c the TV wouldn't work and the NCAA championship game was on, so it was a much watch event. They relocated to another room. They were nice about it. If it weren't for this I would have given a '10' (top score) on everything.
Attitude of staff No
Everyone was extremely nice and attentive. They geniunely cared about us, our needs, and wants. You were always greeted with a smile and customer service was top notch. The free breakfast was amazing and they had different items each day. No indoor pool and some things were in need of repair or replacement.
All rooms are on second floor. Our room/balcony overlooked village below. Rooms were spacious and beds are very comfortable. Nicely decorated. Nice private pool/bar area for guests on second floor. Great views. So many things to do/places to eat within short walking distance.
Everyone was extremely friendly. Good southern hospitality. Queen bed was a little small for two adults.
We loved being able to walk out the hotel door and have live entertainment and fun things for kids. Being able to shop onsite and have great food without driving anywhere is amazing. We could enjoy a drink at hotel bar and then go to watch the dancing water show in rocking chairs provided. We also went to Dollywood and it was great too. Also the staff was very helpful and rooms are amazing. Will definitely come back again. Fun place for all ages!! The only negative thing would be parking away from hotel. We didn't mind the walk and they have valet parking if needed.
Beautiful rooms. Great pool and atmosphere. Tons to do and see within a short drive. Could offer breakfast for the price. I would love to see the pool balcony open to adults only after the pool closes. Entire island shuts down at 11.
Pool is on the 2nd floor roof top. It overlooks the light show in the pond at The Island. Bed was not comfortable and it's very pricey to be a hotel.
I enjoyed the fact that the rooms have a very modern feel. The shower in itself was wonderful! The added bonuses of the fireplace and balcony was great. Would love to spend a romantic weekend getaway here in the near future. With all the nights we spent eating out, a free breakfast buffet would've made a big difference. We had to travel a ways off the property to eat breakfast.
Great place to stay. We will definitely be back!
I have stayed in a lot of hotels and am fairly picky. I read the reviews and look at the pictures online. Econolodge exceeded my expectations in every way. Better than some Clarions I have stayed in, for half the price. Beautiful facility, very well maintained. Pretty lobby, excellent breakfast area and I loved the food. Small room but very comfortable, nice decor and everything very clean. A fridge and microwave and coffee maker. Nice flat screen TV and many channels. Pleasant courtyard outside our room. A pretty river next to the rear parking lot. Very friendly staff. Location is right in the middle of Pigeon Forge strip, next door to Christmas Place. Can't recommend this hotel highly enough!
Closeness to everything, being right next to Christmas all year round, clean, easy to get to, easy left turn due to traffic light placement, on the water, storage in room/size of room, being able to change shower from rain to massage/multiple setting shower head, hot shower, good breakfast No ventilation in bathroom, no variety in breakfast (same stuff served every day)
I liked the location and the pool The staff was extremely rude and the rooms don't get cleaned after each person.
Very nice staff, brand new, lovely setting, family friendly, off the main drag so it is not noisy, plenty of activities Room wasn't ready @4:00 pm...but by 6:00pm after speaking to Curtis...MOD...he took great care of us...shout out to him!
fireworks and smokes every night, pool, shuttles to Dollywood, felt like I was on a cruise, my 8 yr old son loved his bunk beds!
The room was large, comfortable and very clean. Breakfast was excellent. Staff was very friendly. Walls were a bit thin, we heard the couple enjoying each other in the next room.
The room was very nice and clean. The beds were comfortable and the linens were in like new condition. Breakfast had plenty of selection and room to eat it there instead of taking it back to the room. The check in was quick and hassle free as well as check out. The charge was accurate and we felt like it was a good deal. The location was really good since we were right in the middle of Pigeon Forge. We got back late enough that we didn't try the outdoor pool, closes at 10 pm, it looked clean and the area was really nice. We went to the indoor pool, open 24 hrs, this pool was clean and was open all the way up to ceiling at the top of the building. There wasn't any issues with our stay or room that would be considered a problem. Didn't care much for the shampoo but that is really a dig for a whine about our stay. There are two buildings so you are separated by the road in between. This again isn't an issue so much as knowing that it is there. The indoor pool is in the front building and the outdoor one is next to the back building. We at breakfast in the back building downstairs but I don't know if there is a breakfast location in the front building, I would say not. Again we didn't have any problems with out stay.
Rooms were nice, liked the layout. Grounds were nice, didn't use the outside pool area because of the weather but loved how it looked. The indoor pool was great however being a little too warm. Very convenient to everything. Staff was friendly upon check in but after that was not as accommodating; we asked for towels for the pool (there was none in the "towel rack") never did bring any, we spilled some soda on the carpet and used a towel to get it up and was horrified at the black "stuff" that came up on the towel. Even after this, the good out wayed the bad and we will definitely stay here again.
The staff was very pleasant, knowledgeable and courteous. Check in was quick and hassle free. The room was clean, with plenty of room and it smelled great when you first walked in.
Clean room good breakfast pool How long we had to wait to check in 4pm
Clean and convenient to everything. Was a great hotel for a great price! The staff was friendly and efficient. We will stay again for sure!
The indoor hot tub was great, indoor pool was okay. The breakfast was okay.The location was convenient. The pillows were poor quality, the towels were rough and scratchy, bed was too firm. The blankets on the beds had stains, holes and burns on them. The check in staff were rude. Did not expect linens to be changed daily but one day the garbage was not picked up and the beds just had the covers thrown back up not straightened and made neat.
Comfortable bed. 5yr old loved the indoor pool. Good value More options for breakfast, perhaps more fruit
Great clean rooms quiet nice furnishings. Breakfast was over at 9;30 missed it.
Very clean, plenty of parking and rooms were up to date, breakfast is good. People were a bit noisy going back to their rooms after 11pm. That or the window and door were super thin.
Awesome location right in the center of pigeon forge!
Loved the hot tub. Room was bright and for the most part clean. Room was evidently cleaned very fast. Beds were sloppy. found a childs sock under the front of the bed skirt. But everything else was ok.
They waited for us to check in before they closed the front desk. Low to no staff, dirty overall, very outdated, the pool was closed due to costruction, the whole facility was under construction. My wife and I pulled up and jusy said " oh no" it was midnight we were tired and we were going to have to go in.
The room was large with two king comfortable beds and jacuzzi in room. I loved the bacony to watch the tubers and the geese in the river. Great location too and very quiet. My pet dog loved it too. The windows were large to view outside activity. Everyone was very nice and helpful. Enjoyed our stay plan on returning here one day. The only thing i didn't like was the elevator smelled of urine r cholrine couldn't decide. Carpets need to go just plain floor would work.
The outdoor pool is shut down and green . Looks like a frog pond!!! The hotel is pet friendly and we had a dog turd on our balcony upon check in and one in the carpet right by the dining table!
I didnt pay what the rooms actully go for thank goodness. We read on line it had breakfast, it doesnt and when asked the staff were rude. They advertise 2 pools, there is only one and it is small.
The rooms was great i took my fińace and my brotherand his girlfriend down for the weekend had no problenms The indoor pool is to small and the outside pool wasn't open small trade though for good rooms
The Jacuzzi tub Everything was poorly maintained. The door to outside patio didn't latch.
Room was clean and very spacious. In-room whirlpool tub was relaxing. Staff was very pleasant to deal with. Balcony was covered with spider webs. Fireplace in the room didn't work. There was an issue with the elevator as we left out so we resorted to walking down then climbing 5 flights of stairs.
We were really excited to be traveling for the weekend just to get away. The pictures online make the motel look very nice. Once we arrived, we noticed that there was only ONE pool open, although online it seems there are TWO functioning pools. Of course the one that was open was absolutely packed! When we finally made our way to our room, it wasnt too bad; I have stayed in worse, but you could tell it had hardly been actually cleaned in some time now. As far as the price though, guess we just got what we paid for. I personally will probably spend a little bit more money and stay somewhere else next visit!
The food choices were excellent. Th shows were funny and entertaining. Some very good talent. The hotel was clean and very comfortable. The beds were very comfortable. Our room was clean. The staff was nice and very helpful. Traffic was very heavy. There are alternative routes.
The river view , jacuzzi tub, and fireplace The bottom outside of the toilet wasn't clean and the balcony outside was full of spiders at night. Other than that it was very peaceful
My family didn't like anything about this hotel The hotel was NASTY we walked into the office and there was roaches all over the floor. We thought we would give them a chance and went to the rooms. The beds had blood in the creases of the bed along with bugs. We immediately went to the lady in the office and she called us a liar so we asked for our money back (we booked three rooms for five days) she refused to give us our full refund and charged us for one night per room and was really rude about it. I will never ever recommend this place to anyone.
Had a noise from outside room that we were told was a maintenance something for the pool. Went on for an hour and we told the front desk about it. A maintenance person came up to see about it but said he could do nothing about it. It did stop but started again later but did not go on very long.
The kids running up and down the halls late at night. Yelling and very noisy. Parents should exercise more control.
The continental breakfast was very good with a wide selection of eggs, toast, make your own waffles, hot & cold cereal, muffins, 3 types of juices, fruit, and more. The hotel was conveniently located to many attractions and restaurants. We had trouble finding three working outlets to plug our phones and fit bits. The hotel had a small indoor pool but did not advertise it that way.
Rooms were clean and I had no issues. Exercise room was terrible. Had cheap and broken equipment.
My husband and I stayed for 3 nights in the king suite with the whirlpool. It was a great value for the price and a great location (right in the middle of many Pigeon Forge attractions). There was plenty of parking and the front lobby receptionist was helpful and polite. The walls did seem to be thin as you could always hear anytime people were talking in the hallway. Still would stay again though!
Very good breakfast, location and service.
Nice staff Rooms were old. Semi dirty. Only had one towel. For under 100 a night not bad.
Friendly staff, quick check in and check out, room was clean and comfortable, pool was great and clean, and the hotel is right in the middle of all the attractions. Overall very happy with our stay. Nothing negative to report.
The room was very clean and alots of room. The breakfast was good. We ate there every morning. When we where in our room you could here alots of noise from the hallway. The bed was too hard !
Comfortable, clean and at a convenient location. Free wifi. Friendly staff! Breakfast was ok. But, for the price we didnt mind eating out.
Lee had a very nice stay. Friendly staff. Clean comfortable room. Great value for money. Only issue was the noise. Walls are,thin, so we could hear a lot of noise from next room and from,hall
The stay was good - it was nothing exceptional, but the rooms were clean and staff was friendly. no issues
Great hotel, clean and easy access to high way. The most impotant part for me on a one night stay is the rest, I lowered my rating because we had double beds and the bed that i slept the base or box spring was probably craked, one side was lower than the other half of the matress and I kept rolling into that side wich was not comfortable at all, It was room 407 I believe, the bed away from the window. Other than this, If i would not had this bed, I would have rated five stars.
The staff were exceptional and always greeted us as we entered and left the facility. The morning coffee was really good. The beds were not that comfortable. I prefer a softer mattress and this one missed the mark. Would have liked healthier choices for breakfast, more fruit. The first day there were only 2 sad oranges and on the second day we were offered over-ripe bananas.
My husband and I walked to the island and even several shopping centers. It is very centrally located to lots of fun things to do. Perfect for pushing our son in his stroller instead of taking the time to pack him up into the truck. Pool was very nice but needs more shade for little ones. Only two small umbrellas were available. The place was an older hotel but you can tell they were doing updates to it. There were several flat screen tv boxes in the dumpster that was close to our room so you could tell they were in the process of doing some updates.
Location Bugs in room, duct tape in shower, wash cloths plugging holes in ceiling tiles, staff not friendly or efficient, ice maker not working, no parking due to concert being held in parking lot.
Thebed was comfortable. The room was clean. I was not a fan of the breakfast. The eggs were not real eggs. Yuck! There was apparently a squirrel somewhere in the ceiling. I got quite a scare when I heard it squeaking.
Location was great have stayed here 2 other times and was great then. Checked in went to room and it hadn't even been cleaned. Then the next day they took all the towels and they never cleaned the room that day nor brought back any towels had to go and get our on towels.
Every one at the front desk was nice and polite After reading some of the reviews thought it was going to be a bad place, ask the front desk if we could see the rooms before we checked in. They gave us the room keys and allowed us to check the rooms out, everything was in good shape.
The staff was very friendly, the rooms were great and the location was great also.
I like the convenience of everything near by. I didn't like, that a i wasn't able to have internet in the room.
The location is the best you can find for all the attractions! The wifi wasn't that great.
Loved the location, price, free breakfast, and the rooms. Wifi didn't work half the time. Chain broke on door.
The fron desk staff were nice. Chemical smell was so bad that We had to change rooms. I have been sick since being in the room. Neither room was even close to clean. We went to another motel and stayed the next night. Breakfast was not good. The staff were nice and that is about all that place has going for it.
I liked that the room was ready earlier than stated. It was quiet during the night and we slept well. I was surprised that they were full to capacity most of our days but still very quiet. For the money, I will book here again. No problems at all. The only thing that we experienced was the free wi-fi was not good. We only got a signal one night. That is usually not a problem but still had some work-related business to check on during the week and could not get a connection.
On check in, the desk lady gave us a free upgrade to a queen room instead of double. She. Was very welcoming and friendly. The morning staff the next morning were cheerful and friendly. We stay here every time we pass by the area (at least 4 times a year.) rooms are clean and comfortable and you can't beat the price!
We had to check in early that day, so they put us in an available room that had not been used in 24 hours. Later when we told the management about our room problem (terrible odor) we were promptly put in another room. We checked in early initially and noticed that everything seemed to be damp. We thought maybe the maid had just left and perhaps the rugs had been steam-cleaned. The a/c was off and the humidity high. Because we were on our way to a funeral we dropped off our luggage and left. When we got back to the room, the place was still damp and smelled of animal urine. It was too late for us to change rooms and we notified the desk the next morning. They changed our room, did not comp us and were put in a smoking room. They said that the first room was not a pet room and that shouldn't have happened. The staff needs to keep the a/c on or at least check rooms before putting people in them when they've been closed off for awhile w/o a/c.
the staff was friendly and quick to fix problems it has smoking rooms
The location is good. Easy to get to off the interstate. My husband and I felt like there were bugs crawling on us all night. We did check the bedbug website and it said that there were not any. My husband did however see a cockroach in the bathroom. The breakfast we did not want to touch after our friend we found in the bathroom. We will find somewhere else to stay next time.
Everyone was nice rooms were amazing. Pool was nice n clean.
Perhaps the coziest stay that I've had in the area. The staff is wonderful! Very convenient to everything. I will stay here again.
having two queen beds that were very comfortable the air conditioner put out a bad smell
pool staff location awesome wifi slow
Location was good and close to attractions. Very clean. Had a problem with the hair dryer and they fixed immediately Not very quiet, could hear everyone talking loudly as they passed by our room. Curtains didn't close all the way. Pillows were not comfortable
Location Breakfast was great, but had to cross 4 lane highway to get it! Had room by elevator ... noise.
Comfortable beds and friendly staff. Within close walking distance to restaurants and The Island.
The staff was friendly All rooms are pet friendly..... when you walk in the room smell of dogs knock you down, dog hairs found in the rooms..... We checked out and didn't stay
Staff were extremely nice and helpful - clean and updated facility - very comfortable stay. Some reviews complained about the canine guests, but my family didn't hear any barking at night. We actually enjoyed petting the dogs with the owners permission of course. The breakfast area is a little cramped.
This is our second stay at Clarion Inn Dollywood. The first visit was pleasant and this trip was the same. Our room was clean, the desk staff was very good and the breakfast buffet was amazing. The door closure in our room is not calibrated correctly. Instead of closing slowly it slams as soon as you let go of it. There is no delay. This needs to be repaired before it injures an adult or small child.
Cleanliness, breakfast Nothing
This hotel was a great bargain. It has 2 hot tubs, a large indoor pool, an outdoor lazy river and a waterside. The continental breakfast was fantastic and they have complimentary cookies and popcorn each night. They also have complimentary water (flavored and regular) available 24/7. There is also a spa located at the hotel with a ton of services. Each staff member was so pleasant and welcoming. Location is great. We have found our new favorite hotel in OF! NOTHING!!!
The room was spacious and very clean. The beds were very comfortable. The hotel staff was nice and helpful.
i have no idea. i have no idea how kayak got involved but the confirmation came through as hotel.com for 454.00. this booking was for my daughter and her husband for their anniversary. luckily i called the resort the next day to make sure they would be able to check in since it was under my name and not theirs. well they had nothing in reserved! no rooms available. sooo.. i called hotels.com and they were great in correcting the problem and helped me get an even nicer resort and paid the difference. i will never use kayak again. i will directly call book straight thru to hotel.com next time so this never happens again. so glad i called ahead. dont know...didn't get to go!!!
Parking garage and elevator were very convenient. Hard to find luggage carts. Shower didn't work right.
The price was good. Hmmm, well, the first thing we noticed is the very outdated furniture and bedding. Looks like it's from the 70s, cobwebs in the bathrooms, the outlet in the bathroom wouldn't run a hair dryer. The lap plug- in was held in the socket by a piece of scotch tape. Towels felt like sandpaper and the ice machine was on the other side of the hotel. It's half the price as others though..... it was bearable for me, not sure my girlfriend appreciated it though.
The bed was comfortable staff was rude room had a smell remote for tv didn't work.
Location is second to none. Away from the busy road, but within five minutes of several attractions, eateries, and the interstate. The facility itself is in need of updating. Carpets are stained, air conditioner is wall unit and older, bathrooms are very small and need remodeling.
Room, fireplace, bed, location, heated pools and water slides Pricey,
We love the pool and the room was very spacious and hotel staff was so nice The shower but told the staff and they said it would be took care of
We loved having a 2 bedroom- 2 bath condo. The water parks are great. Wonderful location for all the fun events. Helpful staff. WE ALL HAD A GREAT VACATION!!!!!!!!!!!!!!!!!! All was good.
The room was clean and the staff were friendly and helpful. It was also nice to have cups of a usable size and the ability to make ice in the room. The "queen" size bed was anything but that. The water flow in the shower was weak and spotty and the bathroom supplies provided left a lot to be desired. We were staying for two nights, but our keycards were deactivated at check-out time the morning after we arrived, which wouldn't have been so big a deal except that the front desk was in another building so we had to drive over, get new keys, then drive back just to get something out of the room we forgot.
Over a six night stay, we were able to get very comfortable. Loved having a washer and dryer in my unit. Loved the lazy river, that was salt water and not chlorine. Met many unhappy families at 6pm waiting long hours trying to check their families in. This is a normal problem here and we saw families waiting in lobby on other days of our trip as well. Apparently they have a long term shortage of housekeeping staff for their two huge buildings. Bring your own towels, dish detergent and clothes detergent...and coffee. Maid will come in to take trash and wet towels, but that is it. Have your own towels on hand in case she does not arrive by the time you need more towels Unit had had a smoker in it previously. All of our clothes smell like smoke. We worked hard on trying to air out our unit during our stay. Bad WiFi kept kicking the kids phones off. Only lobby has fast wi fi.
I loved the staff and how well maintained the property was. That I couldn't say another night. I had a great time.