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The staff were helpful and friendly. Having secure parking facilities a great benefit. A standard room with double bed was fine for me as a single occupant. However, for two people I imagine the room size might feel on the small side.
Very comfortable. Pleasant helpful staff. Very convenient location for walking into Old Port and town. Away from the traffic so quiet
Friendly, helpful and efficient staff. Clean and good location. It was a shame about the noise from the building works opposite. Also, the shower door seal leaked which could lead to long-term floor damage.
The room was modern and clean, the location was excellent. Where do we start, after staying in a Mecure before I know them to be a great hotel chain to use. However this was not my experience with this one. The rooms aircon was broken, not enough toilet paper and tea facilities were poor. Male resturant staff were rude, unhelpful and very snotty. We decided to eat in the hotel and the food was not value for money and quality was disappointing.
The hotel has recently had a makeover and everything is very clean and new with nice colours and fabrics in the room. It is in a great location 5 min from town centre but quiet in the evenings. Parking is good. Staff very friendly. Nowhere to sit outside unfortunately.
geographical situation within the city was excellent
Pleasant, comfortable. Good breakfast.
The fact that the hotel is very central to all amenities - enjoyed the breakfasts, although expensive (would book room only next time). Loved being by the harbour and the staff were very friendly. Will return again. Free parking excellent !! Breakfast too expensive.
Good service, situation, close to everything, view No
location was excellent within easy walk of town but quiet room was quite small and finishes were basic
Needs a decent bar
Fantastic location, friendly and efficient staff, lovely hotel Air conditioning was not effective enough
The on site parking, the rooms are very nice and it has a great location, I have stayed there many times. The very surly woman receptionist, afternoon 15/7, who met us on arrival. Beyond the obligatory 'bonjour' there was not one word of welcome or pleasantness a big black mark. I know it is the french way, no wonder the Irish are considered so friendly but it was a pain in the you know where never the less.
Situated by the Old Harbour and the Old Town of La Rochelle and at the same time a bit off side from it all.
Central location and very quiet.
Excellent location in easy walking distance of everything yet quiet at night, parking available at a small supplement at the hotel, spacious room. Our room overlooked the car park/small garden, and over the harbour beyond, but most rooms overlook the internal courtyward - not so nice. Although modernised, room a bit tired - but the good much outweighted the bad.
Great central location. An elegant old building but the rooms didn't have any of the disadvantages you sometimes get in old buildings.
Position of hotel was excellent. Staff pleasant but not very warm. No cable channels on TV. Breakfast far too expensive. Mini bar not working and contained just 4 small bottles of courvoisier
Nice ambience - welcoming foyer - late night cup of tea - lovely courtyard for relaxed smoke - sitting area separate from foyer.
Very convenient for all areas of the town. Great to be able to park the car safely in their own car park and walk into town or the port area which were both only about 3 or 4 minutes walk away. The hotel was very comfortable, the facilities (shower products and hairdryer) were better than I had expected. N/A
Clean,comfortable with friendly & efficient staff Nothing at all
Convenience, parking, good breakfast
The close proximity of the hotel to the centre of La Rochelle and it's attractions, restaurants and shopping. We did not need to use the car at all. Breakfast was also better than normal continental fare. The aluminium roller shutters were noisy in even the slightest wind and became very noisy unless rolled up, when the windows were open, which was needed because our room was a little air-less.
The welcome, accomodation, breakfast
Close to the harbour and restaurants The interior was much nicer than the exterior photograph suggests Nothing. We thoroughly enjoyed staying there
Friendly staff, good location and excellent buffet breakfast. The mattress on our bed was far too hard, not good for either a bad back or a good night's sleep.
Thought that everyone was very friendly. The breakfast was good value for the money. The location was great.
Nice hotel in the old city. Very friendly people and godd parking facilty in the crowded center. Rooms to the streetside somewhat noisy due to the active nightlife. Leaving you two options: either go and party or ask for a room at the back of the hotel. We went for option two which was no problem.
Although the Hotel is 15mins walk from bus station it is quite central between bus station & train station to allow you to travel throughout the area. It is also not in the centre but close to it & the harbour area. It is quiet but within a short walk to the town centre/marina, restaurant area. I think it would be better if the breakfast was included in the price as 10euros is quite steep.
The location No
Location was brilliant-very central but peaceful at the same time. Overlooking the port, close to the train station, aquarium, local amenities. Car rental on your doorstep. Staff very helpful.
Yes, we liked this hotel. It's loceted very good.
The location was super. Very close to the harbour and street entertainments at night. We enjoyed the poolside tables for reading etc. There was only one chair in the room - should be two. Breakfast poor value - no muesli, terrible machine coffee, the hot food was awful, marmalade always hidden away. In town, we bought a very good 3 course meal in the evening for less that we paid for the breakfast. Also, when we booked it was advertised as 13 euros, but we were charged 14 on departure.
the location was too expensive for the rooms offered which were very basic.
Excellent location on the quayside. Polite & helpful staff. Sometimes noisy night club behind hotel.
Spacious room and en suite. Nice comfortable bed. We were on the fifth floor behind the main hotel building, so it was quiet but we could still see the sea over the rooftops which was lovely. Swimming pool was nice and deep with amazingly comfortable seat shaped lilos. Perfectly located beside the harbour, very close to restaurants, the town and bus and train stations.
The hotel was very good and the restaurant... would have liked some help with luggage on departure ny mother is 88 and I tweaked my bag lugging the suitcases around to the car.!
The restaurant I didn't know abaut parking in this hotel
Very clean, new hotel with extremely friendly staff who all spoke fluent English
very well appointed and modern hotel. staff very welcoming and friendly. very comfortable bed. bathroom super. breakfast choices good.
We had a very friendly welcome and fouynd the room to be extremely comfortable. We liked the tasteful modern decor. Nothing
It was a modern clean hotel only five minutes walk from the port and one of my main reasons for choosing it was because it had parking facilities. I found the staff all very helpful and friendly and it was convenient to have free internet access in the lobby, which was always available. Manoeuvring in the underground car park was a bit of nightmare.
near to City bed very comfortable and veryconducive to matrimonal activity! overpriced as facilities limited i would suggest they have their prices
Location and friendly staff, coupled eith high standard of cleanliness
What a brilliant hotel, it exceeded my expectations, rooms were clean, very modern, nice firm bed, excellent facitlies.
Everything a modern and contemporary hotel should be. The staff were particulary kind and helpful when we had an emergency having to return home early. Somewhat impersonal in appearance in the public area. Somewhere to sit outside would have been good. A bit far to walk to the centre of town when eating out in the evening.
Every aspect in hospitality was excellent.
Modern spacious room and public areas. helpful staff
A spacious appartment in a central location Poor quality breakfast
A beautiful building with lovely antique furniture, very close to old port and lots of restaurants, lovely ambience would stay here again
the location, in the middle of the centre
Clean, comfortable hotel. Efficient helpful staff. Good parking
A basic hotel in a good location.
Clean and room was very spacious! Good facilities in room. There was no car park space when we first arrived and we were informed that we needed to book before hand, but this is not available on the website.
The lounge area was great, very lovely and cozy with the fireplace and the candles. The staff was friendly and helpful. Housekeeping was accommodating; we stayed in our room until well into the afternoon one day and they didn't mind. (Although there was no "do not disturb" sign to hang on our door!) The free wi-fi worked well, although Neuf Wi-Fi (a pay service) was the first network the computer always connected to! The breakfast was lacking in options for the price it cost. It would have been nice to have a spare roll of toilet paper in the bathroom, as there were four of us sharing it. There is a lack of outlets (you have to unplug a lamp or the TV to plug in your laptop, for example), and the equipment and decoration in the room was aging. This is not a four-star hotel.
The location. I thought that this hotel was meant to be a 4* but it was definatly only a 2*.
It was near the Airport and to the centre of La Rochelle.The staff were pleasent and helpful. There was little accomodation for people who had difficulty with French.We could not get any literature about tours etc in english although there was plenty in French.
Location was superb. Good aces to the airport about 20 min by bus. lovely hotel.
Hotel staff were very helpful and friendly, buffet breakfast was wonderful and common areas of the property excellent
excellent downtown location near all central services in la Rochelle, friendly helpful staff the kitchenette in the apratment was little more than a fride and a coffee maker, not suitable for cooking - space in the underground carpark was very restricted and quite difficult to get in and out on a daily basis
Upon eventual arrival there was a man playing a piano which created a romantic atmosphere. Views over roofs was enjoyable. The staff werent helpful. (see complaints) There was no 'kitchen area' as described on my reservation papers. I have never stayed at a hotel which has failed to provide room refreshments. Very dissapointing especially after our hot sweat trying to locate you in the first instance!
Great location, one block from the market, 5' walk from bus station and 10' walk to the harbour. Room with kitchenette, nice small garden with a small sw.pool. Nice staff. Nice room, but maybe a refesh of curtains and carpets could give it another star up.
Cleaniness, comfort, friendless, breakfast Meals were expensive in comparasion to the harbour
Friendliness of staff and professional approach. immediate response to problem with safe There should be a basin in with the toilet enabling to wash hands without having to walk around to bathroom, this would prevent spread of germs and inconvenience
The staff were very friendly & accommodating. The location of the hotel was perfect & the hotel was excellent. no
The hotel is situated is situated in a quiet area beside a park and yet is within easy walking distance of the town centre and harbour.
The hotel room was fresh and clean and the location was great. Was given a smoked in room initially which should have been non smoking. Bar helping staff staff were sometimes inexperienced considering the price. Breakfast could have been included.
the room was comfortable, .very convenient hotel for overnight stays not to be reccommended for holiday hotel on arrival and departure served by far the surliest receptionist rest of staff in contrast very helpful food very poor best to eat out
Very convenient to the city centre and attractions Swimming pool was too cold to be useful
The buffet breakfast was very good. The hotel was conveniently located and the car-parking was free.
Staff were friendly and attentive. Room was comfortable and well furnished. Location is excellent, close to the old town and harbour, nice and quiet in its parkland setting.
Novotel standards, swimming pool, comfy beds, cleanliness of hotel, friendliness, bath in the room, enclosed private car park Can't think of any
Hotel in an excellant position - Ideal for the various boat trips, shops and a lovely harbour location together with all the street entertainment. Unfortunately there was an undesirable fishy smell in the lobby and lift areas which obviously eminates from the fish resteraunt next door.
Wonderful location. Great food area. Horrific "free" internet service.
the location was excellent..the room was quite .....a good hotel in a beautiful city,but not for a week room was basic...no wardrobe..compact if not small rooms
Very well placed, central hotel with plenty to see and do on the doorstep. Helpful staff, clean rooms (basic but comfortable), booked a triple room and got 2 interconnected doubles for same price which was good. Would book again for city break. Some rooms and shared areas looked dark and pokey.
Very helpful staff and excellent service. Good in-room facilities. Air conditioning a real bonus. Only limitation was a lack of a safe in reception large enough to take a laptop.
Location is the best we have ever tried.In the middle of everything.
Very convenient location in the heart of old La Rochelle, right by the old port. Very clean, very friendly, very quiet. One of the best old town hotels I've stayed at in France.
Please write at least 15 words
No on-site parking.
Shower & toilet facilities were very good & room was clean & presentable. The third bed was only a sofa bed which was't adequate & the bed sheet was of poor quality & had a corner strap that was broken. The room could have been larger for 3 people sharing - I.e a seperate room/area for the double bed. Also the Free car parking was full so we had to park in the Public car park by the beach & pay. The map directions for the free parking wasn't large enough; making them difficult to find.
Most important is the fantastic situation in the old town. Can't be better. Well for that price, I resquest a personal toilet in my room
Location of hotel couldn't have been better, just around the corner from the old port and lots of restaurants and shops but just far away enough that there wasn't much noice and had a great sleep! Room was pretty basic but the bed was comfortable and the bed linen was clean. Rooms were basic and tv had only French channels.
Excellent location for shopping, visiting the old port/town and eating out. Room and bathroom were of a good size and in excellent condition. Staff were at all times friendly and helpful.
Friendly and helpful staff and excellent decour and buffet breakfast I found it impossible to contact you to make my reservation by telephone but had no problem using your web-site to make the booking
The central location, the helpfulness of the reception staff, the parking facilities. The excellent room which made for a one night stopover. Given the wide range of restaurants in the town the lack of a restaurant in the hotel was not a problem.
Staff very helpful - made excellent 11th hour Saturday dinner reservations, though our first choices were fully booked. Elegant interior setting & rooms at a value price. Hotel at northern edge of old center city: relatively easy entrance & exit by automobile from out of town. No free parking provided: on street parking difficult.
A very helpful front desk.
Off road parking for motorcycle. Very friendly staff. Extra charge for motorcyle. Very poor breakfast.
Location Small room
Close to the market place and all cognac factories. And good value for the moiney. Cheap roomprice. Too small room and toiletroom.
Large rooms, good location, nice terrace and decor.
the staff were very helpful,the hotel is ideally situated to explore La Rochelle and the car boot sale on saturday morning in the adjacent park was full of treasures! Value for money
Conveniently located between the station and the old town to permit exploation on foot during an enforced overnight stop due to there being no available flight on saturday.
This was a repeat visit and the staff were very welcoming and helpful. We had a lovely room and the breakfast selection was excellent. not applicable everything was fine
I liked te friendly welcome te breakfast and te blue colourin of decoradtions and i liked te proximity to te railway and bus stations it would advde been nice to adve add tea madkin facilities in te rooms adnd te front steps need ad repair
good location could improve breakfast good secure parkig breakfast