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Easy access from interstate The staff attitude from reception onwards was very very bad. Whilst trying to book in I was ignored by 2 members of staff. On the 2nd day by 3pm the room still had not been replenished but the cleaner was watching out tv in our room while we had to wait in reception and then she only emptied the bins. There were wedding events on 2 nights and the guests were extremely noisy but the staff said it was not a problem. The party eventually moved into the bedrooms on either side of us and the noise continued until 6am. Do not stay here on a Friday and Saturday night if you want a good night sleep.
Close to pretty much everything The room was like staying in an ashtray. I bought my own deodorizer/ neutralizer spray for my stay, it made a bit more tolerable. Next time I will ask for a non-smoking room, I'll know better next time around. I'll keep my spray on standby. Breakfast was OK, at least it was offered and much more to offer than other places would have.
The room was nice and the bed was comfortable. I had high expectations from the reviews. When we checked in the woman who helped us was not friendly at all. She basically just handed me a key and said your room number is in the packet. I had to ask to confirm if the room was a king or not. The room was nice when we got there. In the morning there were cock roaches in the bathroom in the floor and in the bathtub. I went to let the front desk know and the man working didn't seem surprised and just said he would let the manager know. I wasn't looking for anything off the bill, I just was hoping for them to say they were so sorry and that they would take care of it!
Clean, well-taken care of hotel. Courteous, friendly staff. Great breakfast buffet that was continually stocked throughout morning.
Decent breakfast included, friendly staff, location near highway, room layout, bedding was comfortable Air conditioning unit in room was extremely noisy and woke me up 3-4 times at night. Had I not had a sleeping toddler I would've asked for another room.
Very clean and spacious suite! Absolutely would stay there again. Hotel was also clean and staff was nice for the most part. Checkout time was noon which was great because we stayed out late the night before!!
Very friendly and helpful staff. Great breakfast. Good bed. Quiet. Placement of tv was awkward.
It felt like a suite Next door placed trash in the hall
The staff was incredibly polite and the room one of the cleanest I've seen. The beds were very comfortable as well. Really great experience! I'd highly recommend SpringHill Suites based on this stay. Having packets of instant grits available at the breakfast would be nice (and easy since there is already hot water).
I love the room that had a side living room, beds were comfortable but I love the shampoo and conditioner! Paul Mitchell- made my hair super soft! Nothing
Your breakfast staff and front desk were the bomb! Love the older lady at breakfast and how she asked to make your waffle! Awesome staff! Everything was great!
Hotel is very nice with great lighting and spacious. Breakfast is very good and light! King room are very nice with great sitting area. Room has a full mirror as well!! You will not be disappointed with your stay! The only thing I didn't like was the location of the hotel. Although you can see it from the interstate, it's in the cut once you get off the interstate.
Staff was very accommodating. We checked in but our room wasn't ready (we were early). However, knowing we had two young and very cranky (sleepy) children, the staff member offered to call us as soon as a room was ready, which she did. I was impressed that she kept to her word. The breakfast was great, had more options for the low carb dieters. Room was extremely nice and beds were comfortable. I would definitely stay there again. The TV in the gym didn't work very well. That's it though!
Loved having two queen beds and a sleeper sofa! Very nice for a reasonable price!
Bed and bathroom was clean also the staff members are very friendly and helpful for the most part. Sirens up and down the road all night were a bit disturbing... Carpets in the room looked pretty gross and could definitely use some renovation
Couldn't even stay here because I was under 21. Staff was really rude about it and didn't even tell me how to go about getting a refund.
The hotel is right by the highway and it took us about 10 minutes to get to the main part of King Street in downtown Charleston. The hotel is obviously a little old, but it has been renovated. I read reviews before I went. It seemed fine for a cheap, last-minute weekend getaway. One stated that the towels were "beige", and I assumed that person just got a bad set of towels. Nope. The ones in our room were old, stained, and rough. It wasn't that big of a problem, I just assumed that they bleach them.
Very friendly and helpful staff. Nothing.
The staff wasn't too unfriendly. It's located in a seedy section of North Charleston. Sirens ran most of the night , as well as the trains, and it was right by the highway, so you can constantly hear the cars fly by. At 1am the power went out and the heat finally drove me out of the hotel, back into my car, and a two hour trip home in the middle of the night, Not happy.
There's absolutely nothing to like about this hotel !!!!! The hotel is very old . It smells like a whole pack of cigarettes. I checked in around 4 am because I was traveling with my family .(husband,2 small kids) We checked in went up to our room and the sheets and pillow case were filthy! I called down stairs she apologized and said we could switch rooms. Guess what ? Those sheet and pillow cases were filthy as well . Long story we got our money back and didn't stay. Apparently they don't switch out sheets they just make the bed .
Nice people at counter Dirty and not well maintained
The staff and room were first rate. Good breakfast, Had to go to lobby for a wi-fi signal, and the remote, even with good batteries, would operate the TV.
Very nice helpful staff. Clean up to date rooms over all good value. No complaints.
It was anything BUT grand! Even though we'd already paid for our stay, we left 10 minutes after our arrival and stayed elsewhere. The hotel smelled heavily of smoked. And we were concerned about the cleanliness of our room.
There was no restaurant in the hotel or even near this hotel.
Location made it easy to get around the city. The staff was wonderful.
Room was beautiful and definitely had long term guest in mind. The location was hard for our taxi driver and two Uber drivers to find while we were there with their GPS on phones. Looked like they were do remodeling / repairs, so front desk/lobby was in a little disarray. Staff wasn't unfriendly, but wasn't friendly either (if you know what I mean). Room was beautiful and definitely had long term guest in mind (except bathroom which was missing lighting cover exposing electrical, with one of two lights burned out). Would probably stay again, just cause of the nicdneness of room & affordability, outweighted any negatives.
Lots of room, full kitchen. Dirty floors and walls
I like that front desk was so nice I be in there almost a year ago and I come back last week just for one day business the beds are so comfortable but when I was ready to check out in the morning I would looking for something that I dropped make sure I don't forget anything and I found a women underwear on the back of the bed they have to be more careful on how they clean the rooms and make sure to check everything other than that I like that hotel is great and I will be back I have to
At this point there are 3 pending charges to my credit card for this hotel. While I understand the standard room charge, it should not be on there twice. And at no point did I agree to a $134 charge to my card...over $300 total for a one night stay locked up on my credit card right now.
Great rooms clean and very modern. We got there late afternoon and decided to eat in there restaurant. The waitress hadn't the first clue. It all started with the drinks, she brought me out a bottled soda no glass at all. Then she brought out two cans for my wife and son they got glasses but no ice. Would have expected this for a low cost meal at a small swanky restaurant but $100 dollars + for burnt hamburgers which is a whole nother story. If there was a choice to leave a tip there shouldn't have been one left. But they automatically took a 20% gratuity. Breakfast is $15 for everyone no matter age or what they get. Great place to stay JUST DON'T PLAN TO EAT THERE.
K ayak hooked me up with a vendor that isnt associated with Wyndham. my confirmation by Ka yak wasnt valid. luckily, the hotel accomodated at a cheaper price than advertised. getaroom is not associated with Wyndham, looks like Ka yak doesnt care who they share your info with.
The hotel overall was great. The room was excellent! The breakfast was pretty traditional. The customer service at check in was lackluster. The young lady that checked me in acted as though I was a hindrance to her.
Overall upscale decor and cleanliness. Very helpful and courteous staff. Large rooms that are well furnished
Room and hotel overall were very clean. Staff were very friendly and accomodated our requests no problem. Property was very quiet and set back off the road. Noise level overall was low even though some families with younger children were staying there as well. Very good value. Would definitely stay again. House keeping got started pretty early and on our first morning, after a 2am arrival, we woke to them trying to access the room- although the staff was very sweet and apologetic, I ended up having to stand in the hallway to sign a paper in order to decline the service (a bit awkward). Put up do not disturb sign after that and had no other issues. Refrigerator didn't work (forgot to report it!).
Staff was wonderful.
Front desk personnel were great. Housekeeping was great. An excellent weekend rate. Wish property had a cafe/bar
Comfortable bed Refrain and microwave in room Friendly dining room staff Right across from Trident Medical Center Carpet stains $2 bottled water Breakfast was not great
I was only staying one night, but the location is close to food and the highway. They also give you the daily paper in the morning, which is a nice touch.
Very convenient. Breakfast left quite a bit of room for improvement...Yes, it was free, but what was there wasn't appetizing. We always look for bfast included so we dont have to get dressed and rush out in the mornings.
This Hotel was top notch, modern tech available in room for internet and also could watch you own netflex or Hulu tv. Room was large, clean, and bed was very comfortable. Also very modern decorations and bathroom. Could use a more comfortable chair to sit on while at table and working.
Proximity to airport was convenient Bed was comfortable It was nice they offered a continental + hot breakfast Room smelled moldy Extremely bright lights from outdoor sign shined in room all night Room was just a little shabby and crowded Not a recommended location if you are vacationing in Charleston
Wonderful place to stay!! Great staff, rooms and breakfast!
Everything about the hotel was nice. The decor inside was very nice and rooms were great. Breakfast was really good as well. Nothing.
staff friendly and professional, very clean and convenient to both airport and downtown Charleston nothing of note
Very clean, complimentary breakfast and happy hour both very nice. Great breakfast buffet, more choices than expected. The room was very nice and spacious. No fish in the water ponds. No one came in to replace the towels or fix the bed.
Very friendly and helpful staff. Went out of their way to assist.
Delicious Breakfast and Complimentary Drinks Beds were uncomfortable
Restaurant not good
I enjoyed my stay abeit brief
10 min before we got there, their elevator went out. They originally had us on the 3rd floor. Because of the inconvenience, the moved us to the 2nd floor and upgraded our room at no charge. We did not ask for that, they simply did it out of great customer service! The bed was a typical hotel bed...hard and not very comfy. But, that was to be expected. It was very clean, though!
Hotel staff was friendly and everything was convenient. Nothing we did not like. Just the pool was not as inviting, by that I mean I could not tell if it was bad lighting or just different chemicals.
The room was clean & comfortable. Check in & out was easy. Breakfast varied from day to day & was really good. Nothing. Great stay.
Not too far from historical Charleston. Room was clean, bed was comfy, breakfast was great!
Rooms were clean and bathroom was big! Great breakfast!!
The hdmi box did not work properly with the cord e brought and on the box it says you can get a cord from the front desk. Upon requesting a cord, we were told flatly they do not have them and that they do not have many issues with them. There was no offer to replace the box or remedy the situation. We requested the shuttle take us to a location (not the airport) & was told it would be ok by the bar (who spoke to the driver) but the front desk staff refused. Overall ehhh. Not the best, not the worst.
Nice and quiet. Great breakfast bar.
we enjoyed all the features offered by the comfort suite at this location.
Hotel is close to lots of restaurants,shopping..Staff were all very friendly.
Everything was absolutely the best! The beds were super comfy, the decor was updated and soooo nice looking, and the whole hotel was very clean. I really didn't expect to be this impressed with this hotel but it blew me away. I would highly recommend staying here. None!
Staff was friendly The bed was ridiculously hard. The air conditioner rattled all night .
Recent stay at this hotel. Good, clean room, good breakfast. truly a good value for the money Some airport noise, which was to be expected.
Appreciated everything about the Hilton after bad experience at another hotel the night before! Friendly, spotlessly clean, quiet, etc. Stayed in another Hilton the next night on our trip we were so impressed! Adjustable level of soft/hard on the mattress was nice!
Friendly staff, clean and spacious rooms, quick check-in and check-out.
The staff was extraordinary! So nice and helpful. The rooms were clean and spacious!
Very kind and helpful staff. One night stay for drive to Ohio. I would definitely stay again.
Extremely clean room ran out of toilet paper
It is a new and/or very well maintained facility with excellent breakfast, adequate parking, and a friendly and helpful staff. The rooms are proportionately large for the price, and they are nicely decorated, comfortable, with a great bed, adequate desk and work area, and nice bathrooms. It located well away from the downtown area, and it is a little hard to get out to the street if you are going back to the interstate. Taking a closer look, one can go out on a side street which meets the main street at a light. But coming straight out of the parking lot is difficult.