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Staff was absolutely amazing! Really respectful! And we were situated with our room with no complications. The room was not fully cleaned. The bathroom towels were wet. Trash was not taken out. Before giving someone a room make sure it's fully ready. Other than that we had a wonderful stay and we will return soon.
located close to the freeway The staffs lack of customer service.
I asked for a non smoking wheel chair accesible room at the first floor, they didn't have it! They gave me a smoking room without facilities for for a handicap person. Neighbors we're loud all night! Bad neighborhood!
Staff is very nice no coffee at 05.30am
The free parking was a plus. Everything else! The towels in the bathroom were dirty, the tv didn't work, there was hair on the bed, the shower was filthy, everything in the room was breaking, the bathroom didn't lock, the walls were so thin you could hear the people next door talking, the free breakfast was disgusting, and the whole place was right next to the ghetto!!! This is the first time I have decided not to live in a Hilton or Sheraton and I regret it so much. Never coming back here again! I'm embarrassed for booking this place and making my friends stay here!
Ilove how nice the staff was it was very easy to find it was bye the water I CANT WAIT TO STAY THERE AGAIN WASENT VERY MUCH PARKING GOT BACK KINDA LATE HAD TO PARK ON THE STREET MY CAR GOT SCRACHED
The location. The staff was incredible unprofessional and rude and there were bugs in the room and on the towels. Definitely will never stay here again.
the Location to on the bay area was convenient for a business trip
The staff was almost perfect. The front counter attendant was super friendly, courteous, and quick to check us in. His name was John and definitely was great. The location makes travelling to San Francisco fairly easy by car (25 minutes until downtown). The lake nearby (1-2 blocks) is very nice. The area doesn't feel ghetto, but definitely not super classy. There is graffiti/mural on the building behind the motel and it was so insanely gorgeous (my bathroom window had the perfect view of it). The place looks fairly maintained externally. Some Mexican guests next to us decided to blast some Mariachi/Folk Music at 2:30AM outside their room on an external speaker sitting in front of their room door for who knows what reason and we had to call the front desk and they handled the situation, but then our rude neighbors decided it'd be quieter to bring their speaker inside which made it even worse so after a second call the staff came to the room and told them in person to stop and then it was quiet. Situation was resolved in about 10 minutes in total. The paint is clean and doesn't look old and the outside of the building and parking lot also looked very clean. The staircases need some lights, both the adults (Sister and I) missed the last step coming down and luckily we didn't fall and just tripped. The bedroom we first got had hair on the sheets (I didn't personally see, but my sister had changed the room while I unloaded car and had a smoke). Our new room had used tissues in the drawer of the dresser. We had 2 Towels, 2 Washrags and 2 Hand towels for a 2 Double bed bedroom and it would definitely go a long way to do more washrags at minimum (I don't mind reusing towels, but not washrags and no washrag for face if you decide to shower). The floor had what looks like animal hair. So definitely if I had advice to this place, put out a ton of safety strips on the steps and lighting. Also, either fire your cleaning staff and hire some new ones, or start checking rooms they sign off on because they are not doing their job. Also, I would strongly suggest an enforced quiet time of 11PM weekdays and 12AM weekends and put a 1 warning policy before you kick people out. There are just some really small changes that would go a long long long way in improving the overall value in staying here. I didn't bother with the breakfast they offered (didn't even go in to look), but I heard it was pretty much slim offerings so a small variety increase would go a long way too.
Liked the flat panel TV and King bed Room had an odor
Poor and not totally safe neighborhood. At the motel many occupants were outside their rooms screaming and drinking alcohol. Room stank with bad smell, Floor needed vacuuming. Bathroom too small. No privacy, can hear next room's tenants speak. Weekend price increased significantly, probably to accommodate prostitution nearby.
The clean room and the excellent cleaning staff. The bathroom sink kept stopping up.
there was nothing worth liking at this hotel. The check in was dealt with in the most unprofessional manner I've ever seen in any hotel. The uneducated, complaining, screaming check-in staff would have been comedy material if it wasn't for the fact they were responsible for getting me to a good night's sleep. The hotel was very rundown, moldy curtains, loud banging air conditioner, drunk guests on the balcony and walkways at 3am, smelly rooms. Overalll - flat out disaster and not even worth 1 star.
Relatively clean rooms, usual provisions (minus a coffee maker) Phone didn't work so couldn't call to tell them that the WiFi cut out every few seconds--when you're on business and have trouble accessing the internet while away, makes for an aggravating stay; shower didn't drain, so filled up with water; evening check-in staff were courteous but day check-out staff couldn't be bothered; ad said HBO---no HBO; people hanging out outside their rooms at night talking at the top of the lungs--good thing I brought ear plugs; Poor and not totally safe neighborhood---didn't leave room at all after getting back from being out
Nothing had bed bugs I didn't like anything. It was awful
For the price it is so good. Maid service is not diarily
Nice place. newly remodeled, friendly staff, free parking and WiFI
The bed was really comfortable and the room clean .Housekeeping was helpful!bathroom was cute Poor facilities such as hairdyer .Microwave . fridge....the location is far from downtown but the transportation is convenient.
No frills, but cost was good. I would bring your own towels, like any hotel/motel they are gross. Bathroom was nice and updated, much space to put your stuff out. TV Location Parking Towels Noise Some people/area/location (shady) You had to be buzzed in and the check in pepilepsy were behind bullet proof glass.
The bed was pretty comfortable. The room looked very new. The smell was very strong -- an odor of the like you get with a new mattress. There should be more ventilation.
Cleaned every day. Easy access to downtown. No problems with staff.cheap. It's not super quiet. I hear lots of traffic and loud people cross by the room but it is expected at a motel this cheap. Put the AC on to drown it out.
Even before I arrived I was impressed...they called me while I was on the road to inquire about my special needs (ground floor room only), and when I got there the staff was friendly and helpful, clearly Asian of some type but speaking excellent English; and then I got to the room. Amazing! It looked like it was 'fresh out of the box', clean and neat and very well appointed...a desk one can work a laptop at, a firm mattress and plenty of soft but sturdy pillows...and don't get me started on the glass-walled shower. I blanched a little at the price tag but I have to say, in the end, it was well worth it. Next time I visit the Emeryville/Oakland area I'll be staying there for sure!
Older well maintained property which was very clean. The manager telephoned me at 9:30 p.m to ask when I would be arriving. Hotel requires 2 days notice to cancel. There is no real breakfast and the price is too high for the product.
Staff very friendly and helpful.
Updated furnishings inside the room (queen bed, microwave and frig, Jacuzzi bathtub) with exception of two old, worn arm chairs. very good bathroom facilities. No noise insulation, small, tight parking lot, other guests warming up their diesel pickups for 15 minutes at 5:30 am. No complimentary breakfast. Inconsistent maid service. No cable TV guide in room.
Nice bathroom, had mini fridge and microwave, very quiet. Beds were quite small, room could be cleaner, quite expensive for what we received.
The bathroom looked recently remodeled with granite shower walls, counter, and floor tile. There was a large flat screen TV with directTV. The room had a refrigerator and microwave. The bed was comfortable. The location was good. The price was good. The room was dark and small. There is traffic noise from the street. Worst of all the room smelled sour and the air coming from the heater - AC unit was stale smelling. The continental breakfast was very basic, but I didn't expect much for the price we paid.
Inexpensive Bad cleaning in bathroom, no restaurants around
It was the cheapest I could find in the SF area. The location is very sketchy and we had an unpleasant encounter with a passerby in the early morning. It would have been nice if there had been security.
Good value - clean and comfortable. The area is not that bad. Distance from San Francisco: you have to take a car and pay the bay bridge toll (going into SF only). public transportation (train) is one block from the hotel but it doesn't work eves and night.
Clean room and bathroom
The receptionist was rude!! He mistakenly overcharged me $10 yet showed zero apologetic attitude. Plus the towels had eyelashes and dust on them. Terrible experience.
Clean, up dated and modern. New carpets and large shower. Location in the hood. But still was safe. No bathtub.
Inexpensive Inn. Good relationship money/ service received.
Good location near BART, with easy access into San Francisco. Very helpful staff! Simple and clean, no thrills accommodation
It's good enough for the price. The area isn't that bad but it's still Oakland. Housekeeping needs to happen later than 11am.
Location and price were ver good. Convenient to MacArthur bart station. The room and bedding were very clean. The room was not stocked with toilet paper. A coffee maker would be nice too.
Very clean, new TV and mini fridge. Wifi worked great. Staff was incredibly helpful and friendly. I was checked in by Kiki (I believe) and she was very kind and professional. After reading some of the reviews online I was preparing myself for the worst, but was very pleasantly surprised. Perfect motel if you're on a budget and need to stay someplace close to the city. Pretty bad location in a seemingly bad neighborhood, but it was surprisingly quiet at night.
No free WiFi
Room was clean. Bathroom smelled of strong disinfectant. No mold. Carpet decent. Shower was clean. Check in and check out were fast and easy. No electrical outlets at all on bed side of wall. We had to go by an extension cold to plug in sleep apnea machine. Small old tube TV and older decor.
This place was horrible charged me an extra day when i booked it to arrive at 1 am. first room we where given was trashed with the bed flipped up against the wall staff members where rude, and the room i was finally given was dusty and smelled rate negative stars if i could!!!
It was cheap It was gross
The location was good, which made getting in and out fairly easy. They gave us a room that impregnated everything we owned with that stale, musty stench of cigarette smoke and ash. At first we didn't think it would be that bad, and we didn't really have the time to waste complaining. But wow, we should have asked to change rooms! Then again, they never gave us a choice for smoking / non-smoking rooms. Also no outlets conveniently located. AND, we got no maid service for the 3 days we were there. They just dropped off new towels. So at the end of 3 days we had a pile of 9 scratchy towels.
The only thing I liked about my stay here was its proximity to various business: Acme Bread, 4th Street shopping No AC - just a small round fan hung up on the corner of the room, old musty carpeting with a film on it (had to go to walgreens to purchase socks to wear when in), old linens/curtains/scratchy towels, indifferent help desk.
Good value for the money. Easy access to good restaurants and within walking distance (10-15min) from the bart. Great friendly staff. We got upgraded to a larger room (since they had the vacancy) for no extra cost, and also left our car there for the day (free parking) after checking out. Hotel is very old, and the facilities are run down. It was ok as a place to crash at for a night, but it's not a "nice" hotel by any stretch of the imagination.
That it was in the city of Berkeley. Filthy, run down with smelly rooms. There was an unstable patron who required an ambulance and several police cars. Blocking my car and more than probably scratching it. All this occurred late and was very disruptive to our sleep.
If you like good old-fashioned funky motels, you'll love this one. It could be anywhere in America, but it is a bargain in Berkeley. And the sushi bar which shares the parking lot is terrific.
The Staff was very friendly and helpful. Its location from BART(subway) was a bit of a walk but not bad. We did not realize our room did not have an air conditioner, not a bad thing though.
Staff very courteous, considerate & efficient. Microwave & refrigerator very clean. Room very clean, comfortable, tastefully furnished & painted. King size bed with clean bedding; comfortable mattress. Deadbolt door lock. I felt very safe in room. No elevator. No hand bar in shower & slippery bathroom floor. Truck noise; busy street.
Location No Air Conditioning. Very old, really old heater
Friendly welcoming staff, truly felt like a guest! Very clean! Recently remodeled! Great price!
The remodeled room I was given was acceptable and nicely remodeled. The only heating mechanism was a desktop space heater. The front check in lady was extremely professional and nice and was the only reason I stayed the first night. I seems as though this hotel is being remodeled and I believe the new owner will have a nice budget hotel when they are done. he rooms that were not remodeled had guests that would not be acceptable in any hotel nor were the rooms acceptable.
Price. Inconveniently located to BART and UC Berkeley.
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The price. For the money it was great.
Room was nice, had a microwave and a fridge, bed was comfortable, everything was clean It was far from the center of Berkeley
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Poor housekeeping service.Did not make bed or change sheets,didnt do anything unless asked.Attendant at front desk was pleasant.Hotel doesnt answer their phone or emails.Lobby supposedly under construction.
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The close to pinole The front desk attendant is hard to understand and is rude at times and not willing to make compromise for long time Coustmer. Usual one star hotel without a lot of low lifes
I always come back. Very nice staff. Clean room. Quiet atmosphere.
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Price. The bed was totally worn out.
Umm nothing For the price of this hotel it wasn't what I expected
Clean, location, good price Non smoking room smelled, no lid for the toilet, no shampoo/conditioner and extra charge for wifi
It was in a nice convenient location. The staff were great. The Everything was clean and neat. Room smelled like smoke even though it was a non smoking room. I should have complained and asked for another room or some spray to kill the nasty smoke smell. Restroom did not have a privacy lock and the vent did not work.
Queen bed room with only one bed. I was under the impression there would be two beds.
Clean, simple room, great for when you just need a place to sleep and shower. Hot water stays hot so you don't have to worry about your travel companion using it all up. Love the grocery store and restaurant options across the street. Safe area. The toilet seat looked a little worse for wear, I couldn't tell if it was dirty or just showing its age. Also, the lighting by the mirror is too harsh and makes applying make-up a difficult task.
The location on the highway was good and convenient for traveling through. And the price was good for the area. The room was very nicely kept and clean. The outdoor pool was open, though not heated, so was cool, but acceptable for the time of year. The flat screen tv worked well, as did the HBO channels. The king bed was comfortable. The shower head put out a very firm spray which was uncomfortable to use for very long. The air conditioning unit worked well, but didn't have a setting for cooling with the fan on continuously. The unit cycles on and off as cooling is needed, and it was quiet; we like the ones that the fan stays on for background noise. There were no tissues in the room. We requested them at the office, and the attendant said he would bring some to the room, which he never did. Maybe they don't supply them anymore. We could hear the tv from the adjoining room, but it was quiet after 10 pm so didn't bother us.
Great value, location, and convenience. Friendly staff
Cheap. Wifi didn't work and they didn't inform me before I checked in that the pool was under construction.