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Pool and spa area are beautiful. Rooms are very comfortable and spacious. Great location, close to freeway and BART. 20 dollar per night parking fee. Our room had a view of the kitchen roof.
Michelle (i think that was her name) upgraded us so we could get an early check in; our reserved room wasn't ready. Other than Michelle, the other staff was apathetic and not particularly helpful. E.g we went to the front desk to request the shuttle for 15 mins later. The shuttle driver was there and said, "I was about to take lunch, but I guess I'll take you. It has to be in 15 mins." We came back 15 mins later and waited another 15 mins before he took us. There was another valet/shuttle driver so not sure what that was about. It was Sunday afternoon, not busy. We were also charged $10.85 for a beer and a smart water from the mini bar even though we never opened the mini bar. They did reverse the charge after I saw it on my credit card statement and called but seemed sketchy. Overall, it was disappointing. I'll stay the Renaissance in walnut creek over this place.
Luxurious. Friendly. Paid almost $700.00/2 nights. I only used it to sleep so it was not worth it to me. The parking fee seems too much when hotel fee is already high. The toilet paper is rough. They checked me out for a different persons room and when I called it took them a while to find the mistake.
Excellent service Room a bit warm on 8th floor
I really liked the breakfast, the fact that there was two separate rooms with a pull out coach was amazing too. Really pretty pond through out the hotel.
I only stayed one night but it was very nice and I liked the breakfast.
Excellent service, location and I would recommend it to others!
Spacious room, very clean and quiet. Hefty valet charge--but no other parking options (like a parking lot), which for a suburban hotel is odd and unexpected.
Really enjoyed our stay and the valuable local information from Victoria the lobby ambassador.
staff is very nice. First, had to move rooms, heat not working in the first. Second room, some TV channels not working. The place is newly renovated but the work is marginal in places, for example, in my room the composite floor planks (no carpet) had gaps to the subfloor. Been at this hotel a number of times, not sure its the same.
I love staying at the Walnut Creek Marriott! Every time I stay there the staff shows the most gracious hospitality. I always feel like I'm visiting friends every time I'm there. I am very particular about the hotels I stay in, and this is by far my favorite one. My room is always clean, and the area is always quiet. I can't think of a problem I've had that the Marriott staff resolved without issue because I've never had a problem with any of my reservations, room service orders, or special accommodations. Oh! I can remember that my most recent stay was the result of an unfortunate situation, and the staff gave me a complimentary $10 credit for a drink at the bar. I know it's small, but the gesture was nice; they acknowledged how upset I was and made an effort to brighten my day... that drink definitely helped! They new I needed it hahaha In any case, Walnut Creek Marriott is and will always be my first choice. N/A
Good location to freeway. Decent rooms. A bit overpriced for what you get, but in range for the area. Valet parking only @ $21 for one night. What they didn't make obvious is that there is free parking nearby.
Gym Price of breakfast
Hardwood floors, bath amenities noisy room, clicking sound all night, I was in a room located behind the elevators so I heard them running THE ENTIRE NIGHT. Updated hotel but I doubt I'd stay there again.
The service was outstanding The rooms could use updating
free shuttle transport to the shopping district and town
We were thoroughly pleased with our stay. From the breakfast and lovely grounds, to the extra friendly staff, our time there was very enjoyable.
Location is convenient. Check-in staff has as much personality as a cardboard box. Hotel isn't super clean and lighting fairly dismal.
To be fair I'm a Marriott person and the Walnut Creek Marriott was full. This hotel isn't bad at all, it's just not the Marriott! ; ). Clean and kept, just if you are a light sleeper, make sure you don't get a room facing the freeway.
extensive breakfast, plenty of food friendly staff afternoon cookies, a nice touch free parking, a real plus room clean except for carpet near bed :((( the building is a little 'old' see comments on other side
Efficient, clean and comfortable. Very well located for my needs. Good price. Staff very friendly and helpful. I stay there at least once a year since my older son lives around the corner but does not have space for me. It would be nice to have some vending machines/ice on the first floor.
The lobby obviously had been renovated. The breakfast was a cut above for that kind of establishment. When checking in I was told that I wouldn't get any IHG Rewards points for my stay. Apparently, if the reservation is made through Hotels.com, there are no rewards points given to the guest--the very person who is paying the bill and to whom the points should be given! I don't care through whom I book a hotel room; I don't even think about it. Hotel rooms are booked through some sort of intermediary all the time. That's how the hotels fill their rooms: they use booking agents to get their rooms in front of the biggest audience of potential customers--duh! The most irksome thing about this is I purposely chose the Holiday Inn Express OUT OF LOYALTY. Why would I ever chose an IHG property again when they don't count every stay I make, every dollar I give them?
Great prices, clean, excellent buffett breakfast, good location, and parking garage! Loved our stay!
The staff was very friendly and helpful. They were very patient with us sorting out the various family names, who got what rooms that multiple bookings thru hotels.com caused. Key card glitches. Seemed like every time we left our rooms someone's key cards weren't working when we returned. Also, rooms could use a little updating, starting to look a little worn.
Everybody was very polite and made us feel welcome. The room was very clean and comfortable. It was a pleasant stay.
Very friendly and helpful staff, very good breakfast and nice view. They also had a shuttle that was free of charge and could use for your traveling around the city
The fact that it has a wonderful breakfast and is close to the Bay Breeze race area. The front desk employees were not as friendly as previous visits and the room was not as clean and fresh smelling as previous visits. This was our 3rd stay in this hotel and when we mentioned this the fellow at the front desk just said," oh."
The weather That I can't use a prepaid master debit card to pay for hotel.
View A bit dated
Great location, beautiful setting, friendly helpful staff.
The staff was extremely friendly and helpful. Location was convenient and it had all of the amenities I was looking for. No. I was very happy with it and will stay there again.
The view from my room and how quiet the location is
Well located for SFO International airport, but out of any flight paths. Quiet marina location with convenient restaurant 2 mins walk away (Horatios). The reception staff were very helpful and friendly and the complementary breakfast was excellent. Would recommend to anyone wanting to stay within 30 mins of SFO or Oakland Airport
the comfort and staff no everything was perfect in out 21 days trip was the best hotel we had
It is located next to the water with a park, walking, and biking trails it is a lovely location for families.The breakfast is good with a variety of choices. It is next to Oakland International Airport. You hear when the planes take off.
This hotel has functionally become my second home. My husband and I are both from the bay area and this is the perfect spot central to all of the grandparents. The rooms are very comfortable and spacious. The service is excellent. By far, my favorite thing about this hotel is that it has an amazing gym with everything you could possible want. The kids world, made my children want to move to Walnut Creek, they loved it and want to know when we are coming back!. Cant say enough about this place, we love it!
with club sport connection - good facilities for excercise/relaxation clean, well-tended facility only valet parking - or try to find something out on the street and walk...
The gym and breakfast was the best. It was also great to be so close to dinning and the freeway. Maid service never came. Was a little disappointing.
Great rooms for a family. Nice accommodations. My kids love the breakfast.
The rooms were clean, the bed and pillows were very comfortable, and an extra blanket provided. Everything I used in the kitchen and living areas worked well, and the room was efficiently designed. The front desk staff was extremely pleasant, the made-to-order omelets were very good. I liked the close proximity to eateries and easy freeway access. Ample parking. Key card readers at all exterior doors worked well (not always the case, so happy to see). My room had an extremely noisy bathroom fan and the shower did not drain properly, so I would stand in 3 inches of water at the end. There was no ice when I got in, so I turned on the ice-maker, which was very loud the first night. The noise from the adjacent rooms shower was a very high pitched squeal (they showered at 5am).
Our room was fantastic. We paid a little over $100 and we were put in a room with a nice chaise lounge, a comfortable King bed, and (to our surprise) a kitchenette larger than the one in my first apartment! It comes stocked with all of the dishes, utensils, pots and pans you need to cook full meals! The staff was helpful, and they had no problem accommodating my request for no down pillows (I'm allergic). Overall, it was a fantastic stay at what felt like a luxurious hotel. We will be looking to stay here again when we come back to San Francisco.
The room was very spacious. Liked the full kitchen, it's very helpful when traveling with children. Very quiet and relaxing at night, complimentary breakfast was great, convenient location with shops, theaters and restaurants within walking distance. The room was spot clean, overall a great experience. The shampoo and conditioner didn't work for me and it would have been nice to see a little more color in the room(my personal preference).
Very clean Super comfy bed Great staff Very close to fwy Very modern Room was a bit small
Clean with friendly staff easy walking distance for myself which is hard being disabled. So close to the freeway our view was of traffic all day n night
Courteous staff. Ice machines. Dining area. Would have liked a small refrigerator in room. Would have liked free snack, fruit and yogurt with coffee in the morning. Would have liked block out curtains between the exercise area and the bar/entry area. Would have liked exercise bikes facing out, so that athlete doesn't have to face wall, having people watch her backside bounce on the treadmill.
Staff very friendly Nice bar Very clean No fridge in standard room No usb outlets Very hard, lumpy uncomfortable bed No separate recycling bins in room
What did you like? You were one of the only hotels with an indoor pool in the area. We booked two rooms next to each other for our family and a group of teen-age friends. With the door open the rooms felt like one contiguous room; it was easy to go back and forth. The outside patio was very nice and no one else was using it. The front desk staff were very nice. We liked the lobby; it had several areas, including a fireplace that felt homey. The housekeepers were very courteous. What didn't you like? No negatives.
comfortable bed. Great shower and bathroom. clean. The front desk people were very pleasant. Only one sink. no refrigerator. for two nights our phone didn't work and after 2 calls they brought a new one that did work. The cheapened it up a bit. No longer have a free breakfast like they did a year or two ago. Bunch of noisy teenagers with a ball team on Saturday night. Not as good as when we stayed a year ago. Breakfast with eggs was $14--no thanks. Still a decent place but not 5 star
The staff was very friendly and it is right in downtown Alameda which is great because it's just a walk to shops, restaurants and bars. Being by the bay was nice considering the price of the room. The decor is from the 80's. It reminded me of staying in an old cabin, the room was huge with a balcony which was great but the rooms need a serious update. All the furnishings looked like it was found at a garage sale or thrift store but not in a hip way. The pictures of the rooms on the website were a bit deceiving.
This is in an excellent location if you need to get to downtown Oakland without actually staying in the city. It's also near major stores and restaurants. Will stay here again.
Staff is friendly and facilities and grounds were very clean. While very clean, the rooms, especially the bathrooms, are worn and dated.
Wi fi problems
Great breakfast; rooms were quite roomy and clean; wifi was good; balcony was nice touch. Walking up steps not easy.
My family and I have stayed there multiple times and have enjoyed it each time. Helped us to discover the quant was of Alameda. The bathrooms are in need of refreshing.
The location is excellent, walking distance to beach and shopping Mall with grocery store directly across the street. My stay was business related so Internet access very important. Internet access was great and I was able to work from room daily. Majority of staff extremely friendly and helpful. Traveling solo, I felt very safe at this location. Would stay again and recommend to others.V Very satisfied with my accommodations. There is nothing to dislike.
Staff were helpful and friendly. Overall cleanliness of room was OK just smelly weird. It was an old dated room with average cleanliness. TV from 1972.The location was great.
Size of the room Fridge and stove not to fat from San Francisco The lobby and ailse rug was dirty. We had to ask every night for 4 towels eventhough we hung the towels to make sure they will not be changed Lack of table for breakfast.
The young lady that helped us at the front desk was kind and very helpful. We got an upgrade to a upstairs room. The Inn was nicely located across from a large shopping center with plenty of options for shopping and food purchases. The room smelled of old musty cigarettes and it was a non smoking room, The counter and the toilet were ultra low the bathroom sink was 28inches high and the toilet was so low it felt like I was doing squats to sit on the toilet. The bed was very uncomfortable and very broken down in the middle like a soup bowl. the T.V. remotes did not work, not a big deal but noted. The place has not been updated in many years it seemed. and it is very noisy at night due to it be located next to a bowling alley. It felt as though most the guest were like apartment rentals just a weird feel.
It's a quiet neighborhood not much noise at night TV's need to be upgraded and the bathrooms need some work as well.
We had a great stay. Jeremias was absolutely the BEST manager I've ever seen. Extremely helpful. He went out of his way to print out two separate sets of directions when we realized our group had been split up. He was quick to deliver extra pillows. The breakfast was fully stocked when he was there. Construction on our building started at 730am. So much for sleeping in. I was surprised we weren't warned. The last day we were there (Jeremias wasn't) breakfast was skimpy. Our plan was to lounge around until check out time but we promptly left when we realized the construction in our building wasn't stopping.
Extremely dated, dingy, barely functioning AC, pillows needed to be replaced 5 years ago.
We liked the location and the friendliness of the staff. The bed was remarkably in good shape. Small room, not well maintained and a bit dirty. The linens were shabby.
The balcony with waterfront and city views. Outdated room.
Staff was nice. By the water. Nice pillows. Rustin the bathroom. Small room. Rooms are adjoining and there is a lockes door which other people tried to open. Ceiling in the bathroom was cracked. Bed was uncomfortable. TV remote didn't work.
I liked the waterfront area, the pool, the breakfast was good... It was quaint & nice outside of the room. It wasn't super conveniently located to stores or anything else for that matter. The room was small. The shower was a tiny closet with no tub.
It was conveniently close to my work. Manager was horrible with his customer service and could not accommodate my needs when I had issues with the room not having most outlets working to charge my devices for work. The room itself was really outdated and needed remodeling, most of their lamps didn't work either. The shower was a bit dirty and worn out. Overall a bad experience that I had to just leave.
Paid extra to get a nicer room with a king size bed, instead I got a very cheap room that needed remodel with a king size bed that the sheets were too small to fit it. The sheets didn't even stretch to the edge, they were just laid on the mattress and during the night it came half off. I woke up during the night several times because of that. When complained in the morning they just said sorry to hear that but refused to give any kind of compensation.
Great value great location Bar next door throwing things off the balcony at 230 in the morning
The staff was very nice, helpful. We've stayed there several times when in town for dance conventions, would stay there again. My only complaint on this last visit was the stiffness/hardness of the pillows... we all had sore necks the next morning.
The staff is very professional and curtious. Nothing
The best beds ever! Always clean and comfortable.
Great location for Raiders fans. airport shuttle. Great staff
Quick check in. Clean and spacious rooms. Accommodations
We always get king suites with Hampton Inn, and have yet to be disappointed. This particular suite seemed a little bigger than average. Perhaps it was the floor plan.
Loved the location. Felt safe, close to airport, and also close to the bay. The roads around were a little confusing.
Love the do it yourself waffle breakfast Flat screen tv did not have hookups for my digital camcorder
First, I found that staying in Alameda as opposed to San Francisco, our destination, was not a bad idea at all. Parking is available and included. The room was spacious and clean. Continental breakfast was excellent; it included everything you would expect in a decent hotel. The mattresses were too soft for me, but the pillows were nice.
Convenient to a Chinese restaurant (east ocean - 1 block away) where we were guests for a birthday banquet. Easy to find through the Webster Street tunnel to Alameda. Cold drinks machine on every floor. Breakfast room could not accomodate all the guests wanting food at the same time. Encourage guests to take beakfast trays to their rooms.
I appreciated the buffet breakfast, morning paper, fitness center and suite design of the room which allowed me to have a separate area for my laptop. It was also convenient to public transportation and close to two good restaurants and a drugstore. Moderate street noise (mainly from sirens), but not a huge problem.
The staff was very friendly and helpful. We had a minor issue with the room which they attempted to resolve immediately. It was also nice to have a decent size room with a separate sitting and sleeping area after having been in a room for about the same price across the bay that was a third the size. It was also 2 blocks from the Fireside which is a bar that one of my friends opened. That was the only reason I was staying in Alameda at all ;-) The pancakes were pretty lousy (Sam liked the waffles though). The air conditioning would not shut off in the room and we had to have someone come and fix it. They were super helpful though and offered us another room.
Clean and people were very nice there. The decor in the room was wonderful. Bathroom had a stool for ladies like me to put on their makeup. Full breakfast was the best of all. If we want to stay overnite again we would be staying there. No complaints at all!!
The staff was very welcoming and helpful. the room was spacious, clean, quiet, and comfortable to work in. I did not like it that the taxi driver who the hotel called in, did not have a meter and asked a higher price for the ride to the airport than the meter would show.
Simple and cleaning no
Excellent buffet breakfast, helpfulness of staff
The comfort of the room. The room next door sounded like the people were in our room, when they were talking. The talking woke us up at 6:00 am.
Very clean facilities, quiet location.
Great place to stay breakfast bar quick and easy
Nothing It smelled like a bowling ally, there was lots of hair all over the bathroom, things were broken everywhere. It just needs to be tore down and rebuilt.
My room stunk of stale cigarettes. I tried changing rooms and the next room smelled worse. Avoid this dump like the plague.
This place was disgusting. The staff not friendly or helpful. I would recommend it to anyone regardless of circumstances.
Location The room was dirty and dank and completely run-down. I asked the front desk for coffee and a coffee pot, and she said she could give me the coffee pot but they were out of coffee. (Funny, huh?) There was no breakfast offered -- even Motel 6 has packaged bear claws and coffee in the morning. This was a terrible value for the money. I would never stay here again.
The pros-the night staff was courteous, except (Andre) who was less equipped to manage his position. The site manager was also accommodating to the situation at hand. The lacking or delay in systems, that caused me to be turned away from checking in at a acceptable hour. As well as the custodial employees that should at the mimimum be able to respect the do not disturb sigh clearly posted outside our room.
Pillows, the location Bugs in the bathroom, people smoking outside the Windows, loud mini fridge right by bed
Convenient, cheap, and clean One of the staff was always on his cell phone.
Nothing to write home about. Careful driving out of premises, right turn only, lots of parked cars...hard to see oncoming traffic. Older facility. Mishmash family owned establishment (Indian owner). Travel Lodge soap, best Western shampoo...whatever can be foraged.
Comically bad, especially for the nightly rate. You name it: stained carpets, cigarette burned duvet covers, a soiled desk chair, all from the late 70s/early 80s. It's like they're going out of their way not to update/upgrade their facility and rooms. Compared to the surrounding hotel offerings, this place is twilight zone-ish. Can't imagine anyone returning.
Nothing horrible Everything horrible
Nice secluded location, private. Parking , & coffee is only available til 9:30 am
Excellent friendly and smart staff! Quick drive thru tunnel to Oakland. And five minutes from Ferry to SF wharf 41. Easy walk to Target and Safeway. Clean, airy room. Will stay here again.
The location Met my needs. Small, noisiest motel, might have had flees and lousy TV with cramped screen images.
the television channels available did not include pbs...but had up to four fox channels...this represents a management bias that may preclude our return when we come to see our family in lafayette...
A reminder of what life was like when we lived in Walnut Creek about a dozen years oage. Plus being in a wonderfully located part of town. It was a little difficult finding it, but once we knew where it was fine.
Room was ok and bed was fine. Exercise room terrible. TV was crap It had a kitchen, but no paper towels or napkins.
Easy access from Oakland Airport, lots of parking. Kitchenette didn't have utensils
Nice and neat Nothing I can think of
I loved the kitchen. The staff was very friendly. There was hardly anything available for breakfast.
Quiet and clean Vending machine not taking money
Quiet location. The front desk frequently had nobody there, breakfast wasn't ready when they said it would be (there wasn't even a sign of any employee anywhere), all breakfast was was granola bars and packets of oatmeal, and there were zero amenities nearby.
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Staffs always friendly and the rooms are pretty clean Not enough face towels seem to be in the room
The location is close to the airport. The breakfast is snacks, it was not BREAKFAST
This guest did not leave comments about this hotel.
I like everything about this hotel No