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Cleanliness of hotel, and the room service food was good, until it upset my stomach, then I did not like it so munch. Cheap amenities. I have stayed at lesser hotels that had better beds, pillows, coffee makers, bathrooms and TVs. This hotel is far too overpriced. I think I paid for all the art work instead of a quality room. I don't mind paying $300 for a room, but it should include good quality bedding at the least. I will not stay at this hotel in the future.
Thought we were getting a King but was two double beds. And the doubles were the same price as King. You would think for the price you pay it would at least have been two Queens. If we had not prepaid we would have gone to Best Western down the road. At least you would get King or Queen there. The faucet handle was sticky so must not have been cleaned properly and light bulb in lamp was burned out.
The rooms were nice and clean, with nice views of Mt. Rainier. The water didn't work either morning, so I was unable to shower.. only a small discount was given for this huge inconvenience. The oysters were served warm, so I had to send them back for fear of food poisoning. The elevators were broken and/or insufficient for a hotel with so many rooms. No one offered to help me with my bags. The refrigerator didn't work. I was surprisingly disappointed!
Rooms nicely furnished. Nice view. Quiet Personal in restaurant could have been a bit more attentive. Waited a long time for second cup of coffee. Busy talking with each other. Not many people in restaurant so they had time to check on us.
Clean comfortable and they had bath robes. Pleasant staff. Had to pay for parking but only a couple of bucks.
Artwork, amenities, atmosphere, and food
The unique glass art on each floor. We were on the 7th :). The elevators.
Throw they set up the room was incredible Room was 100% DIRTY. All towels had little stains on it and eo smells like cat!!!
Staff was really nice and friendly. Woke up a tad bit late called the front desk and they let us check out early. The only thing that bothered us was the heater was not working at all.
They should not use any perfume or scent in cleaning the rooms. It was so strong, I had to get a different room which wasn't quite so bad.
Staff was very friendly and accommodating. My first room was right next to the freeway. I asked to switch and they didn't even flinch and switched me to another room quickly and courteously. Hotel needs some work. Pretty dated and could desperately use a refresh. Air Conditioning might have some sort of temperature limiter on it. Could never get the room cool enough to be comfortable. It would randomly shut off and I could never get it to kick on again no matter how I adjusted the temperature control so I turned it as low as it would go and every hour or so, it would kick on again for a brief period. Felt stuffy the whole time.
Nice comfortable bed. We had no shower curtain, had to call front desk for 1.
We booked a hot tub suite, the room was very spacious. The beds were very comfortable. The room was clean. They had a sign saying the were going to be updating the hotel soon. The hot tub was fabulous. We arrived3d in town early so called to see if we could check in early. It was about 1pm, they said they didnt have a room ready but would call when it was. We never recieved a call so just waited in the parking lot. Finally we went in at 2:45 and still no room ready. They gave us coffee while we waited and room was ready at 3:15. The hallways and rooms are dated, paint splatter on all the tiles. The tvs in the room were low quality and tiny. The cable flickers. The bathroom had no door.
The reception area My room was dirty .... The carpet was torn ...the walls were patched not painted and the sheets had stains on them
Nothing Hotel was very dirty and in desperate need of repair. Ceiling drywall was falling down due to a roof leak, paint was chipping off ceiling in bathroom, carpet and chair in room were stained. Nasty- I will not book another red lion room
The hotel was very clean, check in and check out were so simple. The beds were comfy and the breakfast was amazing!
Facility was clean and the staff was friendly. AC system was not functioning well and the public areas and hallways were hot and stuffy. The elevators are exposed and the afternoon sun would heat them up like a sauna. Rooms were also a bit on the small size-- especially when travelling with a family.
i requested the double queen beds and unfortunately one of the beds were caving and it was very uncomfortable. i was pretty upset with myself first and foremost because i forgot to call the front desk about it. but i feel like the hotel staff should've been aware of this in the first place before checking guests in that room. the room i stayed in was in room 538. anyway, hopefully they'll have that bed replaced!
Good Location, quiet, comfortable bed and room, pretty good meal. The room I had was pretty run down - large cigarette burn on rug and ripped shower curtain made it look pretty tacky.
The room was very clean, staff was very friendly, and helpful. The breakfast was great, filling and the ladies working it were wonderful. The tub was very slow draining. When running the water to prepare for shower tub was filling so you're standing in dirty water and can't truly rinse your ankles and feet. The toilet was also slow in draining after flushing it. The water would rise almost to
clean room friendly and informative staff quiet room which I requested even the iron and ironing board were clean and worked well not much to complain about maybe better water pressure in shower and of course could have been cheaper rate but that is always the case
It was a pleasant stay, everyone was very nice hotel was good nice view of downtown Tacoma reminded me of downtown Portland.
The bartender had a very very poor attitude. threw menus and napkins down. seemed very annoyed that we wanted to order food.
Friendly desk staff. Good room. Only a thin blanket on the bed and I don't think any extras were in the closet, which is not ideal if you like to sleep in a colder room with heavier blankets.
The room was nice! Would definitely stay again! Would have liked a restaurant on site....or more food options, rather than having to leave the hotel!!
Rooms were clean. The room description said there was a fireplace...there isn't. They charge an additional $70.00 for "incidentals" and claim it will be returned at checkout. It is returned at midnight following checkout.
Nothing The man at the front desk was unfriendly and not helpful at all. I get there and hotel is overbooked but font desk dude, who is really tall and has dark hair but do not remember his name, was awful. He blamed the issue on the third party website and the other group went out of their way to help but when I tried to talk to this guy he would take no responsibility or even say he is sorry for the situation. Then when I was asking if there was a way he could double check or have any idea of what I should do he walks away when I am still speaking with him. A hotel that does not have customer service is not a place anyone should want to be.
Don't stay on the south end of the building. Parking lot and train tracks are super loud. You'll get no sleep. The north end of the building is over the water and much quieter.
The setting was beautiful with view of the water from the room. The room was comfortable. The breakfast had quality food with a good variety of options. The parking was excellent.
When they opened not everything was ready, there was no numbers on speed dail, no book for area eating, and afew details not complete in the room and entry....
Hotel was clean and upscale. Staff was very accommodating, and happy to help with anything needed. Enjoyed the variety of choices for breakfast. Hotel was a little pricy for the area. I would stay there again, but probably would not get the suite for the extra $75. It was the closest Hotel to the event I was attending, and would shop for a more economical price in the future.
This hotel is about 2 years old if that. It is a very nice and friendly hotel. The rooms are clean and have a refrigerator, microwave, phone, internet hook ups, coffee, iron and ironing board, hair dryer, etc. They have breakfast bar in the lobby every morning with a variety of breakfast foods. There is an indoor pool and fitness facility that we didn't use so we cannot comment on that. It looked very neat and clean. The staff was always polite and very helpful. The hotel is located right off of Hwy. 5. It is easy to get to and very close to Ft. Lewis and McChord AFB. We were there to greet our son who was returning to Ft. Lewis from Iraq. This hotel was a wonderful place to stay and we would definitely stay there again in the future. Thank you for a wonderful 5 day stay.
I've stayed here twice so far about a year apart from each stay and it is a great place comfortable rooms great continental breakfast and service. highly recommend it easy access right off the freeway as well.
Rooms need updating but really great service, comfy and clean. Felt very safe. Walking distance to ocean access. Feels like staying in the woods with added benefit of being by the ocean. Would recommend!
This hotel is clean and the staff were great but it is located near a vacant lot and run-down trailer park. It is close to Ft Lewis, which was why we chose it. But I would not stay here again based on its location. We heard loud voices, loud cars, booming music at 2 a.m. one night in the vacant lot next to the hotel. We didn't feel very safe there.
The hotel was only slightly better than the Best Western in Lakewood, with a much higher advertised room rate, but a far worse location.
The Rosedale was a good spot to stay. The location is great - right next to Pebble Beach and close to the ocean. The rooms could use some ''sprucing up''. However the jacuzzi tub was nice and the small kitchenette was great to have. It felt like a very safe place to stay. The complementary continental breakfast was good. Definitely a place I would recommend.
Very nice hotel with professional staff, great breakfast, clean rooms with comfortable beds.
- Indoor hot tub, pool, & cleanliness of the facility - Next to Freeway & mall shopping Distance from city center & a bit hidden away
Cheap, clean, and super friendly staff. It's a little far from Seattle, but I'm assuming that's why it was so cheap. Traffic wasn't bad at all, and there were no issues.
The facility itself was just average but the staff....primarily the front desk staff made all the difference. The service there was world class.
Rooms were spacious and well appointed. Very quiet even next to the freeway. Staff was very helpful, especially in the restaurant. Hotel is a bit dated, shows some wear, ventilation system was noisy.
The free breakfast was decent, the hotel seemed clean and for the most part accommodating...For the price in the area it was inexpensive but still nice enough. It seemed outdated, paint and tile were chipped in the bathroom. The staff ignored me when I can to check in and instead took a phone call of someone else asking really stupid questions. In their defense there was only one person and the desk and she did say it was her first time at that particular property.
Clean comfortable bed
It was close to the dome. That's it. The front desk staff looked like they were straight out of prison. They were rude and not accommodating. We asked for an extra pillow and they made us wait until 11pm to get one. The soap was open in our room. Not a huge deal. Overall I'd say this hotel needs major upgrades. It should have been a $75 stay at the most. Not over $100. It served our purpose. But would not stay here again.
You can tell someone tried to make it nice at one point. Wifi wasn't bad First off I want to point out this is my first review of a hotel ever and I stay in one every week for work. First thing as you get outside of the hotel the air smells terrible. Did every day for our entire stay, which ruins the pool also. Even though it had been updated, it was incredibly dirty. They must not own a single vacuum cleaner because the entire hotel floor was covered dirt,debris,etc. From a distance it looks nice but as soon as you get close its nasty. Once we checked in our bed had a lot of long black hair in it. Obviously not cleaned. He switched our room and of course the hall on the new floor was also disgusting, so at this point I had no confidence in cleanliness of anything which takes all comfort away. We tried going down to the bar and the beer was flat and warm. I couldn't bring myself to try the food after everything else I saw that week. Homeless people hang out in front and in the parking lot. Terrible part of Tacoma, definitely not a safe place to be out.
Lounge was closed a little to early
NOTHING! THEY WERE NICE ABOUT TRYING TO GIVE US ANOTHER ROOM BUT THEY WERE JUST AS BAD AS THE ONE WE HAD. I WILL NEVER GO BACK NOR EVER RECOMMEND IT. WE GOT A 10$ DISCOUNT FOR OUR ROOM AND WE PAID WAY TO MUCH. THEY DON'T EVEN HAVE SCREENS ON THE WINDOWS.
A place to sleep Smelled like smoke bad, set off my sons allergies. night desk agent not friendly or helpful
The walls are thin. Loud noise at night.
The room is nice n clean...u pay what u get n of coz. Staffs only okay, pretty fake to say hello to the guess. But I dun really care. Im there to sleep not to make fds! Yes, BIG MISTAKE!!! The price that they charge! The room is EXTREMELY Noise! Why,bcoz the room is built with THIN wood for the wall n the floor...Downstair could hear u walk...Im not kidding, eventho u walk very carefully. U can hear outside 'CLEARLY'.
didn't like the room at all the water pressure sucked in the shower there was a musky smell in the room and bathroom there were ants in our room and there were on our bed after we got done taking our showers went to check out they didn't bother giving my money back
There were dead bugs on the beds, mold on the toilet, a weird smell to the room, stains of unknown origin on the carpet, and the shower looked like it hadn't been cleaned for a month. The beds were obviously very well used as they were bent out of shape.
Nothing it was nasty. The front desk did nothing to make the situation not so bad. Stains everywhere. Flies in the room. Paying for non smoking but having to stay in smoking.
Comfortable, friendly staff, clean. No
Spacious bargain within easy driving distance to Seattle. Minor: Dated carpeting and furniture.
The friendliness of the staff, and cleanliness of the rooms No
Clean when you walked into the room you knew they scrubbed everything. the size of the room and furniture made it like a mini suite. Friendly staff made sure we have coffee maker etc... there are government bases near by and heard planes till around 10:00 then became quiet didn't cause a problem just beware
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The central location was great and convenience to area attractions was a definite plus! The traffic, but they couldn't be blamed for that! Lol
Desk person was friendly, and it was right next to where I needed to be. Bed was fine. There was hair on the shower wall, several strands tangled together. And then after Id already started to dry off, I realized many long hairs (waaaayyyy longer than my buzz cut) stuck in the towel. Unfolding another towel I found that one the same. Gross!
Hotel was updated Location, hallways were dirty, there was a coat from previous visitor in our room on floor made me wonder if room was even cleaned before we checked in!!
The only thing I liked was the pricess That was not clean enough. Specially the bed.
Good breakfast Rooms and service were below standard.
The best Red Lion I have ever stayed at!!!! Everything!!!
The bed was comfortable, the room was quiet. The neighborhood is not the greatest.
The front desk host help as much as they could for what they had to work with The first room I was put in I walked into an the bed was tore apart sheets all messed up on a chair bed up against the wall an box springs on their sides an got moved from a king size.beddroom bed with jetted tube down to a queen double bed room beddroom with no jetted tube
Access to the hotel was very easy. The front counter staff was very nice and the rooms were clean. The morning breakfast was a joke. Not stocked at all, even with a staff worker there. No butter for toast, no milk for cereal, no spoons, and the eggs sat empty for 20 minutes with a room full of people.
The bed was comfortable and the desk people were really sweet. Check in was friendly, check out was perfect. Very polite, professional and happy to help. There was hair in the shower, the room smelled like smoke and despite the do not disturb sign on the door, housekeeping entered the room four times in one morning. I had to yell, I am still in here while clutching blankets around my, ahem, birthday pajamas. Also, all but one entrance was gated and chained when I arrived after my event, which no one warned me about. I drove around in a bit of a circle until I found the one open and honestly felt a bit shaken walking from my car into the hotel. Despite the obvious need for strict security, I did feel that my car would be safe, since I could barely figure out how to get to the lot.
Hotel is very clean staff was very helpful breakfast was awesome Location was a little hard to find and the security while feeling safe made you nervous that they needed so much
This is one of the best hotels I have ever used. The staff could not have been more helpful, friendly and eager to make us feel welcome. Everything was clean and comfortable. The location was convenient. No security concerns. I would absolutely stay here again. Nothing.
Nice hotel with high end look and feel. Comfortable beds and clean room with friendly and professional staff. Cafe in the hotel had very limited breakfast menu, and kitchen was shut down for breakfast when we went there at 10AM. Found a breakfast place about 3 blocks away, but would be nice to have breakfast at the hotel.
Location was ideal for staying close to our Camp Murray jobsite.
It's cozy, and quite Nothing wrong
Nice staff at night. Clean rooms. Bathroom cleaner left in the tube that my 2 year old touched and rude management.
The beds we're very comfortable. They had hot water no matter what time of day or night. The one and only thing I had a complain about was how far away the ice machine was from my room.
Location No comforter, no dishes, pots or pans, no cups. Was assigned a room that was uncleaned and still occupied.
Very easy to find, very clean and quiet, front desk staff was refreshingly polite and friendly and answered all my questions. The cable worked on all channels and the wifi was rather zippy, a rarity for hotel free wifi :-) Their sign from the main road is hard to read from a distance so I had to find the place by process of elimination vs. reading it from further up the street. May pose a problem for older visitors and people with less than ideal vision at night.
Staff was cheerful, and eager to please. One of the best in recent memory. Was originally apprehensive about being in Korea part of town but it was peaceful and my original fears were unwarranted. I will definitely stay there again.
I liked the rate - very cheap, but the rooms were clean and no problems whatsoever. Bed very comfortable. Only thing missing was coffee in the room - you had to go to the office and they ran out of creamer. Otherwise, it was fine. THe location was a lttle scary, but we had no problems. Would probably stay there again.
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Staff team were nice None smoking area with smoking ash trays outside doors. Smokers would sit by our window. Smoke and snell would seep into our room.
Everyone was very helpful and pleasant. We were not familiar with the area and they gave us directions to wherever we needed to go!
They were able to move my reservation check in to earlier. Thanks Lakewood inn !! no coffee for maker in room
All were friendly and helpfull. Good free breakfast. Had snacks and papers out during the day. The fireside bistro was nice. Firepits, pool gym. Coffee always available. Luxury rooms and great bed. Anything you needed. Loved it. Nothing. If I really had to come up with something the internet. It was fast enough but it would say offline but if you just waited about 3 minutes it would be running again. I still managed to stream a movie with just a few times it froze and then started running again.
For the price I was pleasantly surprised with the convenient location, up to date rooms and decor, responsiveness of staff and the ultra clean appearance. Can be tough to exit the parking lot to the west.
I was 45 minutes away when I received a call that my room was not available. Had driven 4 hours at this point. Then they had nothing in the area comparable.
My room requirements specified in advance, twice, were not met. The room assigned to me had broken AC. I had to change rooms. Travelers are ifte TIRED by the time we arrive. Toi mych hassle.
Clean room, plenty of space, very quiet, good continental breakfast, and friendly staff. The wireless internet they offer was useless. It couldn't load anything.
The facility was very clean both inside and out. Quiet location away from the freeway.
The staff was pleasant and helpful. The room was clean and the bed was very comfortable. I slept better in this hotel than I have in many others. The walls are a little thin and the Internet didn't connect for us.
front desk staff very friendly and accommodating the furniture is still outgassing, giving the room an odor and us a headache.
We enjoyed the location, the friendliness of the staff, the cleanliness of the room, and the delicious hot breakfast! We didn't like the beds in our room. One bed was very noisy and the other bed had a sink hole which made sleeping uncomfortable.
Such a friendly staff. We were treated with respect even though we were both under 21. Our room was very clean along with the rest of the hotel.