Pros: it was easy enough to pick up and drop off and when I changed my reservation to a different pick up location, the associate on the phone was very helpful.
Cons: Really not a fan of the Hundai Elantra. We had planned to get a compact car but when we went to pick up, the associate told us it was a "free upgrade" to the Elantra.
I am seriously convinced the car was designed be someone who never drove a car before, especially in the rainy northwest. the angle of the rear windshield made it impossible to see out if there was any rain falling. Also the seats are not vertically adjustable, so It felt like I could barely see over the dashboard.
Also the electronic interface was not the best when plugging in an iPhone. It would automatically start playing the music off my phone in alphabetical order, rather annoying.
So my complaint isn't with Hertz directly, but that car... jeez.
Oct 13 2017
Poor Customer Service
Pros: The car was clean, the price was right and the car got great mileage.
Cons: Inconsiderate office staff, who failed to provide pertinent information and expected me to wait unnecessarily.
Nov 11 2015
Pros: The customer service was amazing and The price of the rental was for the car was great especially for me reserving it the day before I needed it
Jun 12 2016
Pros: Price and location to drop off
Oct 4 2016
Pros: The vehicle was perfect, the rental agents were very nice and professional.
Cons: When I went into the rental office to return the van I didn't see a large raised area on the floor covering cords, I tripped on it and caught myself from falling by grabbing a chair. The area was painted yellow but no warning sign. Last night the top of my thigh was swollen, my back and foot are sore. I think changes need to be made so that the area is safe. The person that assisted me said that people trip on the area all of the time.
Oct 18 2016
Cons: Upon returning the car, I was asked for the key. I handed over the only key I had and was asked were the "rest" of the key was. I informed the assistant manager that this is the only key I have (without tag and any other attachements). She informed me that she need to confirm that I was given only 1 key without tag with the McCarran office or she need to charge me $400.
Jan 31 2017
Love those ladies!
Pros: Great service from Ana and team! Thanks!
Apr 8 2017
The Best ever
Pros: The service and care was excellent!! I would definitely come back and rent from the same location and company again!
Cons: Nothing was unlikeable!! There were no issues! Thank you!
Apr 28 2017
Jun 9 2017
Reserved and Paid but No Car Available
Cons: Paid and reserved a vehicle but at the time of pick up there were no cars available. Our family was left rushing to find transportation and our plans was ruined.
Pros: Jadida was very friendly and helpful when I picked up and dropped off the car. When I returned the car early, Avis tried to charge way more than if I'd had it the whole time, but again Jadida was really helpful and got that straightened out too.
Cons: My rental confirmation said it started at noon on Labor Day. So, I arrived at 12:15 and the office apparently closed at noon that day. The guy says, "we're closed." I told him my email said to get the car at 12. "Right, it's 12:15" he says, and started walking out. Fortunately, Jadida stayed and helped me. The car I got hadn't been cleaned. The inside was ok, but the outside was really dirty with dead bugs all over the grill.