New York-New York Hotel & Casino

We paid for an upgraded room yet there were tiles falling off in the bathroom. The metal tissue holder fell off onto my 2 year old's foot and cut him. My $55 room + $15 upgrade became USD$160+ after all taxes and fees. Should have been free for my child having to bleed but the desk staff didn't care because we never called security.

Location and price

Very antiquated.

They had my booking dates incorrect. I was scheduled to stay there from june 15-20th. When i got there they told me i had booked it for july. I was able to find the itenerary and show them to correct dates. I also paid 200.00 for what they said was a deposit, and would get back as long as there was no damage to the room. But when i checked out. They said it was hotel fees and i would not get the money back. Very misleading

Hidden costs

Ok room and facilities

Hidden resort fee charged to every customer

Hidden Fees

Hidden resort fees they tacked onto a prepaid stay. Added $180 to a stay that i purchased online. Rip off.

Restaurants, roller coaster, nice shower.

Noisy despite being on 30th floor, unhealthy air, pay for parking, crowed pool, no frig.

Hidden fees and poor service with rude employees

Room was large with a comfortable bed.

Hidden fees "resort fee" were added at check out even though I prepaid online. This was not disclosed by kayak online or at the hotel at checkin. This practice is deliberately deceiving and should not be allowed. I don't know how they get away with this.