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Room was clean and well maintained. Some breakfast items were above expectations while others were below expectations (is it possible to water down scrambled eggs...seemed like it). Too few staff speak or understand english. Advertised items (grab and go breakfast) did not exist, and given a run -around when I asked about it (last person in the chain said "no!"). Overflowing trash can in front of the hotel is an eyesore and sanitary issue.
Danielle and Heather at the front desk were very helpful and friendly. Overall the staff seemed very nice. I would go back.
The staff was very friendly. The room was big and well kept.
The property is in need of some TLC or attention. I have stayed with Sonesta before but would not stay again if this was first experience with them. Bathroom had hair on the edge of tub and in the corner of bathroom - not reassuring that room was clean. The door to the bathroom didn't close all the way because the door frame was warped. Some very strong fragrance - perhaps room deodorized was so overbearing you could taste it. Dirty knives in the silverware drawer. Front desk didn't ask how the stay was or I might have shared this with them. Very disappointing stay
The staff was amazingly friendly--from the front desk to the breakfast crew to the room maintenance staff. Also, the location gave great access to major highways as well as Middlesex Turnpike (to get to the Alewife T station). It would be nice if they could refinish the metal in the elevator cabs. The rest of the interior decorations were fun and creative, but then you get into elevators that look abused and it took away from the overall effect.
My sister and I enjoyed the suite! Plenty of room and the kitchen added an extra plus.
The breakfast was wonderful! The room was very cozy and the bed was comfortable. Good lighting in the bathroom and good water pressure. The old blower/heater unit on the floor,against the wall. Feels very 1970s!
The hotel offers large suites with friendly and green surroundings. As European, I don't like the fact that all breakfeast dishes are plastic and to be trashed (knowing that this is still common in the US...)
Everyone I encountered was helpful. After only 2 days staff were saying hello. Having a Starbucks set up in the morning was particularly nice. Dining in the restaurant was fantastic. Food very good. The facility is over priced for the suburbs. The rooms Do not justify the price.
Comfortable and quiet
I loved the pool, hot tub, and sauna. It was so nice and relaxing. I particularly liked that it all stayed open until 11pm, because at so many hotels the hours are hard to use. 6am-11pm gave us plenty of time to take full advantage of the relaxing. The beds were very comfy. The services was nice. We had room service breakfast and the man who brought it was very nice and polite. The front desk helped us a lot by allowing us an extending check out due to a wedding we had to prep for. The fire place and wall of water in the lobby were beautiful. It is a great location. Peacefully situated but also close to a huge mall so you can get all sorts of food and anything you needed. The restaurant and room service in the hotel were very expensive. Luckily there is a mall down the street with much more affordable options. We went the the rain forest cafe and had fun. Other than that I really loved everything. It was a great day and just what we needed.
The cleanliness of the room was amazing. The decor was great. The staff was very friendly. There was nothing I didn't like.
Liked the room. Breakfast was very nice. Staff very friendly & accomodating. Convenient to hospital and loved the shuttle. Asked for a robe & extra blankets as my husband had surgery the day before & was cold. Staff brought them, but they were both so raggedy & torn that I almost hated using them. Seriously they need to be brought to the local shelter for dogs. Time to replace or don't offer them.
Location is nice. Right off the highway and close to upscale mall. Need more selections in the longe. Didn't seem to care about upgrading elites.
Very nice lobby / restaurant area. Extremely comfortable beds. Inconvenient facilities and amenities in the room. Room had "budget"-grade fixtures and amenities (bathroom / furniture in room). Not pleased with that after paying for a premium hotel.
The room was comfortable and spacious. Fitness center although small contained equipment required to have a good workout, would like to have an additional elliptical machine. There was significant light leaking into the room around the door and windows affecting sleeping conditions. The blue led light on the alarm clock was intense and required I cover it with a towel.
The rooms and facilities were great. The staff was professional and helpful. I've had better breakfasts at economy hotels. The food quality was very disappointing and not up to the standards I expected (given the cost and quality of the facility).
The hotel was quiet, room is big enough and breakfast is actually very good. None, it was the perfect stay!
The staff was very nice,we felt very velcome and it was nice to have the scuttle driving os to the mall .
This hotel is so well maintained and spotlessly clean. Even though it's not a 5 star hotel it's large enough that it's well staffed all the time. Even when we had our "do not disturb" sign out in the morning our room was quickly cleaned when we were out in the afternoon. We were in town to visit our son and hotel staff were very helpful in accommodating our 2 young (age 3 & 6) granddaughters when they came to stay with us a couple of nights. Also the hotel was full of HS Soccer teams in town for a tourney and the hotel strictly enforced "quiet hours". I was very pleased with that! Also loved that the coffee maker is a Keurig. They don't furnish many pods and they were not my favorite brand, but there's a grocery very close to the hotel so we bought a box of our favorite brand and also a small carton of half and half and kept it in the fridge. We really liked having a fridge and a microwave in the room. We have special diet needs so we actually made our own breakfast in the room. Was fun to make popcorn for the kiddos and watch a movie with them before bedtime too! The hotel is so close to shopping! Burlington Mall is very nice. The indoor pool is large which is good but the maintenance staff does not understand that it's an INDOOR pool! When maintaining an outdoor pool the wind and sun deplete chemicals, therefore a lesser quantity of chemicals are needed indoors. Some people may believe that more chemicals = safer sanitation, but that's not true. I've been responsible for maintaining a pool and too much is just too much. Even with an outdoor pool if there is too much chlorine in the water you use large fans to lower the concentration (yes- wind, even from fans, removes chemicals from the water). The water was cloudy (it should be clear if chemicals are used appropriately) and also foamy which means too much fungi control chemical was used, which is very unfealthy. I bought goggles to protect my granddaughter's eyes, but they still had an itchy rash from the water, probably from the fungicide which not really needed very often indoors since direct sun is what causes fungi in a pool. An over chlorinated pool is not dangerous to your health, just unpleasant, but when the water is foamy and cloudy, that's very bad. I really wanted to prop all the doors open and set up some fans!
good quality hotel with excellent services
Our room at this property had a serious ventilation problem which they acknowledged but made no effort to mitigate. The heavy odor of cooking bacon woke us each morning at 5am and did not immediately dissipate rather lingered in the room and hallways. The odor was strong and very offensive.
a very short visit, great room!
The hotel was very good value,convenient to access,the staff was fiorst class and we enjoyed our stay. not applicable
The shuttle drivers were extraordinarily friendly! Alfred mentioned that we were near Lexington and took me to all of the sights. He and the other drivers definitely helped to make my weekend stay awesome! The room itself was wonderful and very comforting to come home to each night! 5/5 would recommend.
I like the atmosphere and everyone was very nice and it was quite too. I didn't like how small the bathroom was..I felt closed in, also didn't like that my room was next to an elevator.
just a very nice place- everything was wonderful just finding it in the dark, sign by the road would help
Great value. The room was very comfortable and spacious. The restaurant needs some work. Does not have a greeter and staff does poor job on responding to patrons waiting to be seated. The baretenders could care less about being there. Stayed 4 nights and could never get anyones attention to be seated to have dinner. Had dinner one night at the bar and the bartender acted like I was bothering her for drinks and ordering dinner.
The water park was the only part that was enjoyable. The lack of customer service , staff was very inconsiderate and very hard to get intouch with. They made you feel as if you where a bother.
Friendly staff Clean rooms Close to Boston and Salem Inexpensive Breakfast hours were a bit short Road noise
rooms were clean, front desk was helpful Price is to high for area
I had stayed at the knights inn 5 years ago with my husband and kids. It was a great stay. When booking this trip with my daughter, I was a little worried because I had read some awful reviews. I don't know what they were talking about, our stay was just as good as the first time, if not better. It was clean,quiet,and the beds were more comfortable than our first stay. Breakfast was a selection of bagels,cereal,yogurt etc. And coffee is always available. I would definitely stay here again. For those who wrote the awful reviews ,I have no idea what you're talking about. Keep in mind this is not a big fancy hotel, it's a motel. The price is right ,staff is friendly, and rooms are clean. What more could you ask for?
Bed was very comfortable and the air conditioning worked really well. The staff was pleasant and very helpful. The blanket had not been changed since last visitor, we had to park in a different area than where our room was, and did not like the door that separated us from the room next door. It did not look secure.
The friendly staff ....the environment very quiet &peaceful. ..... The roads are bumpie cracked....only one key too a room..need washers &dryers...
Very affordable, not too frilly. We just needed a place to sleep and this was perfect! It looked grungy from the outside
I enjoyed the stay, nice people and great service. Breakfast buffet was GREAT and room clean.
We stayed at this hotel for two days prior to going to Cape Cod, in order to visit with family in the area. We were pleasantly greeted with freshly baked cookies and a very friendly and helpful staff! The first room we were assigned had a problem with the toilet. We were moved immediately into another room. The rooms are spacious and clean, the beds are comfy and the thermostat allowed us to control our environment to our liking! The breakfast was yummy and a great start for our busy day! The restaurants aren't too far and there are many to choose from. There is a wonderful little Mediteranean restaurant off of 111 and Zachary road, called Flaming Kabob, which was worth going back several times. La Quinta, Thanks for a great stay!
Excellent hotel, clean, nicely decorated and free continental breakfast. Unlimited coffee all day.
Good price and clean. Safe neighborhood. Quiet with no outside traffic noise. Quite adequate for an overnight stop.
This must have been the best hotel I've ever been to, and I've been to alot of hotels. Rooms were beautiful and service couldn't have been better. Excellent hotel, I would recommend and definetly stay there again
staff was nice but....hotel is in kind of an industrial/ office area, no atmosphere. Virtually no English speakers there. There was shady activity in the back parking lot that woke me up at 1am. I stayed by myself. I would not bring my family here. Breakfast bar closed too early
La Quinta was a very reasonable place to stay, without compromising quality for the value.
This hotel is spotlessly clean! The staff was friendly and helpful! The breakfast was delicious and healthy; fresh waffles, yogurt, healthy cereal choices and hard boiled eggs! I came here to be close to my son who was in the hospital in Newton. Since I flew into Manchester I took a online travel website package that included this hotel and planned to change hotels after the first night. However, I loved this hotel so much that I stayed for the entire time. Driving the 45 minutes to the hospital each day was no problem when I knew I'd be coming g back to this ''home''
Pool to far away from main building.No ice machine on each floor..........
I am very satisfied with my two day stay. When I first arrived I was given a room that seemed to have a heating problem. I was immediately moved across the hall to another room that ended up being an upgrade. Absolutely no bad attitudes with the staff and the continental breakfast was generous.
I just stayed one night, basically using it just as a place to sleep. The room was clean, and the bed was comfortable. I liked the extra pillows. I didn't get to test the internet though. The day I was there must been a busy time, as it was near impossible to get into the small breakfest area to get something to eat. Im sure the included breakfest would have been ok if there isn't a mob of people there. I basically grabbed a muffin and made a run for the door.
When choosing a hotel, the expectations tend to drift downward with the price. The things I expect to sacrifice first are cleanliness, comfort and service. Not here. Mostly I just want a clean comfortable place to get a good night's rest. La Quinta delivered beautifully. I even found the bed to be exceptionally comfortable, comparable with rooms I've taken in much more expensive establishments. The breakfast was decent -- although I don't recommend the waffles. If you just want a quick no-frills bite to get running on it should do very well with cereal, milk, juice, toast, boiled eggs, coffee, etc. I expect to stay there again a few months from now. Good deal.
ease of acess no
+ Huge room (don't think I ever stayed in such a big hotel room) + large bed + large TV + free internet + very clean room + helpful staff + ATM nearby + gas station nearby + mini store nearby + cheap + many additional facilities + safe in room + free breakfast (they had a waffle toaster even) + free coffee in the hallway + fridge + vending machines + all in all one of the better hotels I stayed at and I stayed at quite a few. - The booking from booking.com had not shown up in their system, but they did not make an issue about it and solved this quickly - for whatever reason the vending machines seemed sold out (but there was a gas station very nearby so I could get cold drinks there)
Good value for money Clean and comfortable
Free hot breakfast There was writting on the wall of our room
The staff was helpful with all our needs. The location was good for our all our destinations,
Spacious rooms, clean, good price, good breakfast. We had a small dog with us. Other guests had "pitbulls", you should limit the size of the dogs allowed.
Convenient location and pleasant staff Unfortunately , the room was not thoroughly cleaned...there was an empty soda bottle on th floor and a what looked like a piece of chewed steak on the TV stand
Friendly staff - Great pool- convenience to area
Nice and near the highway with easy access to Boston.
Location and convenience for our visit with family Cover off the thermostat, lack of fruit at beakfast, difficulty finding map and local directions
you can hear your neighbors while .... and too noisy .
Clean enviroment. Very nice.
Clean and professional; nicely appointed room; breakfast was fine. Pleasant and helpful staff. Good value for the money. No
stuff was helpful,if you missed anything at home (for shaving / shower etc) you can get it at the desk.
It's a fine hotel outside Wakefield. Close to Boston and situated near the highway. Comfort of the hotel is good. Between the rooms there is a door. So you can hear your neighbours very clear. Especially when you have a familiy with kids near you. And if you want something to eat, you must take the car. Hotel is outside wakefield and for the nearest shopping/food area you have to drive 10 minutes.
the lobby fireplace seating was beautiful. the staff was pleasant and helpful. not really
Excellent staff, clean, quiet, very comfortable Lacks an in-room safe and an in-room bar.
staff offered my another room after complaining on luosy first one room too small, too noisy, far beneath expected level
It was nice, staff was friendly, not too far from the city
nathing Because this hotel price must be include the internet
Our hotel was clean and very comfortable. When we arrive to check in the hotel they did not have our reservation with booking.com recorded. They gave us the same rate and rooms we had booked with booking.com.
Interior design of the hotel is very nice (if you like a colonial look of course). Good receptionist. Bethroom is very small. A bit silly that we had to pay for breakfast, especially while we had to wait a long time before we got te check. The women waiting the tables was constantly talking to guests while standing with her back toward the rest of the guests
It was a very comfortable, relatively inexpensive place to get away for a weekend with the kids. The pool is very nice, and the breakfast buffet is excellent. It is better situated for locations north of Boston than for city visitors, but quite close to the Burlington Mall stores, restaurants, and movies. Certainly quiet and a good value!
When I saw this gorgeous room I called the desk thinking I got a room that cost more than I paid! I had high hopes for a great breakfast, but the food was typical manufactured steam tray food.
Outdoor patio near first floor bar was lovely. Beautiful plants and landscaping throughout the hotel and grounds enhanced our experience. Mold or mildew odor on third floor corridor was very strong. Luckily not in our room!
staff always with a smile, very attentive, rooms so pretty.
3 food and drink options attached to the hotel Bathrooms need to be updated! My shower head broke while taking a shower.
Easy to get to off highway. Friendliness of staff in both bars. At function in ballroom the staff and food was very good. There is no refrigerator in room. Also, there is no safe, which seems to be a staple in all hotels which we have been staying at.
balcony air conditioner noisy
It was so clean... I asked for king size bed when I made reservation online; and ended up with double bed and no refrigeration ...other than that it was good .
Air conditioner was very loud and directed icy breeze directly at bed. Result was we were either too hot or too cold. (Room 130). Otherwise it was fine.
The comfortable room, the great staff and the value. I would consider staying there any time I need to. One elevator was out of service at a very busy time
It was convenient for where we needed to be; we were able to get a reservation not that far in advance; the rate, although not an amazing bargain, was pretty competitive. Two issues we generally don't have with Marriott: First, we always request non-smoking rooms and floors, but this time there was a definite smell of smoke; if it wasn't from our specific room, it was certainly from the floor we were on. Second, my reservation clearly called for a king bed, but we were given a room with two smaller beds. Since we got there late at night, had to be up and out early in the morning, and just wanted to get to sleep as quickly as possible, we let it go, but this was not our best Courtyard experience. I am saying "yes" to "would you recommend this hotel," but "perhaps" would be a better answer, and I would recommend being very specific about the kind of room you want.
I like that it's secluded in a quiet area that you can feel totally relaxed...the rooms were spacious, well decorated and clean, the couch and bed, very comfy, the pool was not deep enough for adults but shallow enough for kids to swim in. I didn't like that the channels didn't have a guide menu to look at so I had to scroll them one by one...shampoo, conditioner and soap were provided but no toothpaste...I also didn't like going back and forth downstairs to the lobby to use the microwave. It would be nice if it was inside the room...Overall, it was a good and relaxing experience. I'd go back definetly
Comfortable bed and very good breakfast with lots of choice. Swimming poo, was clean but a little small, Hard to find, well outside Billerica
Free Internet access at the room Not to my recollection
Clean,beautiful room,great beds,friendly staff n/a
As you would expect from a Courtyard, all was up to high standards. Enjoyable stay. Lack of free breakfast.
Friendly staff, recently renovated and clean rooms. Breakfast service personnel could have done better job.
They told me I did not have a reservation and it took me 30 minutes to get a room. First they told me they were sold out then they found one.
Staff was helpful and made great dining recommendations, complete with printed directions. The location was an easy commute to the venue we were attending in Cambridge. The room was spacious, clean, and decor was pleasant. Would have liked breakfast included.
Threadbare towels and sheets. Not the norm for other Courtyard Marriotts. Surprising given it's location in an Office Park.
heater-a/c thermostat didnt work charged $20 on checkout for god knows what
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
located in a nice semi-rural area with lots of trees, walking trails, indoor pool/spa. The breakfast was fresh,hot, and plentiful every single day of our 7 night stay! We couldn't have been happier with our stay. The indoor pool/spa did seem to be over chlorinated on a few nights and the smell was overwhelming. They need better ventilation in this area so that guests can enjoy their pool time. The only other recommendation is to have more washers/dryers.
The price. Room was rather small. 3 tour buses staying crowded out the breakfast area so had to go elsewhere and buy breakfast.
Very friendly staff. Free breakfast. Pool area is nice. Rooms pleasantly decorated, ample size.
This guest did not leave comments about this hotel.
The size of the room, the service was great, premises were super clean, breakfast was great. It was awesome to have washer and dryer on site! The sleeper couch bed was super uncomfortable and unusable.
The rooms are neat and clean and comfortable. the kitchenette is insufficient with only a microwave and tiny refridgerator w/o freezer, no utensils, the breatkfasts are also on the simple side.
Both common areas and the room itself was clean and updated. The bed was very comfortable. It was a little bit off the beaten path, but it was quiet. There were a lot of unsupervised kids acting up in the pool when I tried to go down there.
Friendly and accomodating staff. Paper thin ceilings. Could here every step of people above me.
Originally we were given I guess what was called a "standard" room with no refrigerator, micro, etc. Since our stay was for 3 days, they were able to upgrade to a better room which allowed us to stay there instead of moving on. Not luxurious but it worked and the price was ok. There was only 1 chair in the room. We did ask for another chair and was given a folding chair which wasn't perfect, but better than sitting on the bed.
Location Too pricey for what you get
The Facility and Staff were great. The place is very quiet and friendly. The only draw back I could see is no mini fridge or microwave in the room we were in. Had to go to the office.