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The staff was amazingly friendly--from the front desk to the breakfast crew to the room maintenance staff. Also, the location gave great access to major highways as well as Middlesex Turnpike (to get to the Alewife T station). It would be nice if they could refinish the metal in the elevator cabs. The rest of the interior decorations were fun and creative, but then you get into elevators that look abused and it took away from the overall effect.
The staff was very friendly. The room was big and well kept.
The property is in need of some TLC or attention. I have stayed with Sonesta before but would not stay again if this was first experience with them. Bathroom had hair on the edge of tub and in the corner of bathroom - not reassuring that room was clean. The door to the bathroom didn't close all the way because the door frame was warped. Some very strong fragrance - perhaps room deodorized was so overbearing you could taste it. Dirty knives in the silverware drawer. Front desk didn't ask how the stay was or I might have shared this with them. Very disappointing stay
Danielle and Heather at the front desk were very helpful and friendly. Overall the staff seemed very nice. I would go back.
The breakfast was wonderful! The room was very cozy and the bed was comfortable. Good lighting in the bathroom and good water pressure. The old blower/heater unit on the floor,against the wall. Feels very 1970s!
The hotel offers large suites with friendly and green surroundings. As European, I don't like the fact that all breakfeast dishes are plastic and to be trashed (knowing that this is still common in the US...)
Room was clean and well maintained. Some breakfast items were above expectations while others were below expectations (is it possible to water down scrambled eggs...seemed like it). Too few staff speak or understand english. Advertised items (grab and go breakfast) did not exist, and given a run -around when I asked about it (last person in the chain said "no!"). Overflowing trash can in front of the hotel is an eyesore and sanitary issue.
My sister and I enjoyed the suite! Plenty of room and the kitchen added an extra plus.
The room was comfortable and spacious. Fitness center although small contained equipment required to have a good workout, would like to have an additional elliptical machine. There was significant light leaking into the room around the door and windows affecting sleeping conditions. The blue led light on the alarm clock was intense and required I cover it with a towel.
The rooms and facilities were great. The staff was professional and helpful. I've had better breakfasts at economy hotels. The food quality was very disappointing and not up to the standards I expected (given the cost and quality of the facility).
The hotel was quiet, room is big enough and breakfast is actually very good. None, it was the perfect stay!
I loved the pool, hot tub, and sauna. It was so nice and relaxing. I particularly liked that it all stayed open until 11pm, because at so many hotels the hours are hard to use. 6am-11pm gave us plenty of time to take full advantage of the relaxing. The beds were very comfy. The services was nice. We had room service breakfast and the man who brought it was very nice and polite. The front desk helped us a lot by allowing us an extending check out due to a wedding we had to prep for. The fire place and wall of water in the lobby were beautiful. It is a great location. Peacefully situated but also close to a huge mall so you can get all sorts of food and anything you needed. The restaurant and room service in the hotel were very expensive. Luckily there is a mall down the street with much more affordable options. We went the the rain forest cafe and had fun. Other than that I really loved everything. It was a great day and just what we needed.
Everyone I encountered was helpful. After only 2 days staff were saying hello. Having a Starbucks set up in the morning was particularly nice. Dining in the restaurant was fantastic. Food very good. The facility is over priced for the suburbs. The rooms Do not justify the price.
The cleanliness of the room was amazing. The decor was great. The staff was very friendly. There was nothing I didn't like.
Location is nice. Right off the highway and close to upscale mall. Need more selections in the longe. Didn't seem to care about upgrading elites.
Comfortable and quiet
Very nice lobby / restaurant area. Extremely comfortable beds. Inconvenient facilities and amenities in the room. Room had "budget"-grade fixtures and amenities (bathroom / furniture in room). Not pleased with that after paying for a premium hotel.
Everything was awesome
Room is comfortable.. Good bed. Too noisy during the day due to current renovation. Had to change room, but still noisy.
Liked the room. Breakfast was very nice. Staff very friendly & accomodating. Convenient to hospital and loved the shuttle. Asked for a robe & extra blankets as my husband had surgery the day before & was cold. Staff brought them, but they were both so raggedy & torn that I almost hated using them. Seriously they need to be brought to the local shelter for dogs. Time to replace or don't offer them.
The water park was the only part that was enjoyable. The lack of customer service , staff was very inconsiderate and very hard to get intouch with. They made you feel as if you where a bother.
Great value. The room was very comfortable and spacious. The restaurant needs some work. Does not have a greeter and staff does poor job on responding to patrons waiting to be seated. The baretenders could care less about being there. Stayed 4 nights and could never get anyones attention to be seated to have dinner. Had dinner one night at the bar and the bartender acted like I was bothering her for drinks and ordering dinner.
Our room at this property had a serious ventilation problem which they acknowledged but made no effort to mitigate. The heavy odor of cooking bacon woke us each morning at 5am and did not immediately dissipate rather lingered in the room and hallways. The odor was strong and very offensive.
just a very nice place- everything was wonderful just finding it in the dark, sign by the road would help
The staff was very nice,we felt very velcome and it was nice to have the scuttle driving os to the mall .
This hotel is so well maintained and spotlessly clean. Even though it's not a 5 star hotel it's large enough that it's well staffed all the time. Even when we had our "do not disturb" sign out in the morning our room was quickly cleaned when we were out in the afternoon. We were in town to visit our son and hotel staff were very helpful in accommodating our 2 young (age 3 & 6) granddaughters when they came to stay with us a couple of nights. Also the hotel was full of HS Soccer teams in town for a tourney and the hotel strictly enforced "quiet hours". I was very pleased with that! Also loved that the coffee maker is a Keurig. They don't furnish many pods and they were not my favorite brand, but there's a grocery very close to the hotel so we bought a box of our favorite brand and also a small carton of half and half and kept it in the fridge. We really liked having a fridge and a microwave in the room. We have special diet needs so we actually made our own breakfast in the room. Was fun to make popcorn for the kiddos and watch a movie with them before bedtime too! The hotel is so close to shopping! Burlington Mall is very nice. The indoor pool is large which is good but the maintenance staff does not understand that it's an INDOOR pool! When maintaining an outdoor pool the wind and sun deplete chemicals, therefore a lesser quantity of chemicals are needed indoors. Some people may believe that more chemicals = safer sanitation, but that's not true. I've been responsible for maintaining a pool and too much is just too much. Even with an outdoor pool if there is too much chlorine in the water you use large fans to lower the concentration (yes- wind, even from fans, removes chemicals from the water). The water was cloudy (it should be clear if chemicals are used appropriately) and also foamy which means too much fungi control chemical was used, which is very unfealthy. I bought goggles to protect my granddaughter's eyes, but they still had an itchy rash from the water, probably from the fungicide which not really needed very often indoors since direct sun is what causes fungi in a pool. An over chlorinated pool is not dangerous to your health, just unpleasant, but when the water is foamy and cloudy, that's very bad. I really wanted to prop all the doors open and set up some fans!
I like the atmosphere and everyone was very nice and it was quite too. I didn't like how small the bathroom was..I felt closed in, also didn't like that my room was next to an elevator.
good quality hotel with excellent services
The hotel was very good value,convenient to access,the staff was fiorst class and we enjoyed our stay. not applicable
a very short visit, great room!
The shuttle drivers were extraordinarily friendly! Alfred mentioned that we were near Lexington and took me to all of the sights. He and the other drivers definitely helped to make my weekend stay awesome! The room itself was wonderful and very comforting to come home to each night! 5/5 would recommend.
The bed and bedding, the staff, the live music downstairs the shower nozzle
customer service was excellent. Family-like environment
A bar was right next to the lobby staff was very polite It was under construction
Did like much about it all can't think of a positive thing to say. Rooms were old and dumpy my bed had a big sag in it they had updated the bathroom but not the rest of the room old TVs my heater didn't work that well terrible bedding and the place just wasn't that clean smelled of pot
Cheap and a direct route to airport It was under renovation .. The room was not very clean.. Had pet odors, and non smoking room smelled of cigarettes, cracks in the wall
was cheap and the front desk was cheery and nice (also dealt with the snow quickly) room was a little dated and the bathroom was a little weird but over all was worth it for the price
Staff very accommodating and the location was perfect. Breakfast was slightly different everyday. Bed wasn't the most comfortable. Moulding around the door in bathroom staples were exposed.
Everyone was very friendly, the room was just cleaned. Quiet. The finish on the tub was peeling. Time to refinish the tub!!! Room 144
I was impressed that the hotel was undergoing renovations. Clearly, Clarion is trying to improve the facility as demonstrated by the construction trailer and blue tape evident. They need to pick up the pace on the work. My room needed some attention in the bath and shower. Just old fixtures and counter top. Also, front entrance needs to be improved. Not a great first impression.
staff always with a smile, very attentive, rooms so pretty.
Easy to get to off highway. Friendliness of staff in both bars. At function in ballroom the staff and food was very good. There is no refrigerator in room. Also, there is no safe, which seems to be a staple in all hotels which we have been staying at.
balcony air conditioner noisy
3 food and drink options attached to the hotel Bathrooms need to be updated! My shower head broke while taking a shower.
It was so clean... I asked for king size bed when I made reservation online; and ended up with double bed and no refrigeration ...other than that it was good .
Air conditioner was very loud and directed icy breeze directly at bed. Result was we were either too hot or too cold. (Room 130). Otherwise it was fine.
Outdoor patio near first floor bar was lovely. Beautiful plants and landscaping throughout the hotel and grounds enhanced our experience. Mold or mildew odor on third floor corridor was very strong. Luckily not in our room!
+ Huge room (don't think I ever stayed in such a big hotel room) + large bed + large TV + free internet + very clean room + helpful staff + ATM nearby + gas station nearby + mini store nearby + cheap + many additional facilities + safe in room + free breakfast (they had a waffle toaster even) + free coffee in the hallway + fridge + vending machines + all in all one of the better hotels I stayed at and I stayed at quite a few. - The booking from booking.com had not shown up in their system, but they did not make an issue about it and solved this quickly - for whatever reason the vending machines seemed sold out (but there was a gas station very nearby so I could get cold drinks there)
Clean enviroment. Very nice.
Good value for money Clean and comfortable
Convenient location and pleasant staff Unfortunately , the room was not thoroughly cleaned...there was an empty soda bottle on th floor and a what looked like a piece of chewed steak on the TV stand
Free hot breakfast There was writting on the wall of our room
you can hear your neighbors while .... and too noisy .
ease of acess no
Friendly staff - Great pool- convenience to area
Location and convenience for our visit with family Cover off the thermostat, lack of fruit at beakfast, difficulty finding map and local directions
The staff was helpful with all our needs. The location was good for our all our destinations,
Spacious rooms, clean, good price, good breakfast. We had a small dog with us. Other guests had "pitbulls", you should limit the size of the dogs allowed.
Nice and near the highway with easy access to Boston.
Clean and professional; nicely appointed room; breakfast was fine. Pleasant and helpful staff. Good value for the money. No
stuff was helpful,if you missed anything at home (for shaving / shower etc) you can get it at the desk.
It's a fine hotel outside Wakefield. Close to Boston and situated near the highway. Comfort of the hotel is good. Between the rooms there is a door. So you can hear your neighbours very clear. Especially when you have a familiy with kids near you. And if you want something to eat, you must take the car. Hotel is outside wakefield and for the nearest shopping/food area you have to drive 10 minutes.
nathing Because this hotel price must be include the internet
staff offered my another room after complaining on luosy first one room too small, too noisy, far beneath expected level
Interior design of the hotel is very nice (if you like a colonial look of course). Good receptionist. Bethroom is very small. A bit silly that we had to pay for breakfast, especially while we had to wait a long time before we got te check. The women waiting the tables was constantly talking to guests while standing with her back toward the rest of the guests
the lobby fireplace seating was beautiful. the staff was pleasant and helpful. not really
It was nice, staff was friendly, not too far from the city
Excellent staff, clean, quiet, very comfortable Lacks an in-room safe and an in-room bar.
Our hotel was clean and very comfortable. When we arrive to check in the hotel they did not have our reservation with booking.com recorded. They gave us the same rate and rooms we had booked with booking.com.
The rooms are neat and clean and comfortable. the kitchenette is insufficient with only a microwave and tiny refridgerator w/o freezer, no utensils, the breatkfasts are also on the simple side.
The price. Room was rather small. 3 tour buses staying crowded out the breakfast area so had to go elsewhere and buy breakfast.
located in a nice semi-rural area with lots of trees, walking trails, indoor pool/spa. The breakfast was fresh,hot, and plentiful every single day of our 7 night stay! We couldn't have been happier with our stay. The indoor pool/spa did seem to be over chlorinated on a few nights and the smell was overwhelming. They need better ventilation in this area so that guests can enjoy their pool time. The only other recommendation is to have more washers/dryers.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
V friendly staff and price Room was kind of run-down; it also smelled stale; it also had a small, noisy heater that couldn't warm up the room; tiny little shampoo and conditioner bottles. It is just 'bare bones' there at Spring Hill suites. But for the price, it was satisfactory.
Very friendly staff. Free breakfast. Pool area is nice. Rooms pleasantly decorated, ample size.
This guest did not leave comments about this hotel.
Both common areas and the room itself was clean and updated. The bed was very comfortable. It was a little bit off the beaten path, but it was quiet. There were a lot of unsupervised kids acting up in the pool when I tried to go down there.
This guest did not leave comments about this hotel.
When I saw this gorgeous room I called the desk thinking I got a room that cost more than I paid! I had high hopes for a great breakfast, but the food was typical manufactured steam tray food.
It was a very comfortable, relatively inexpensive place to get away for a weekend with the kids. The pool is very nice, and the breakfast buffet is excellent. It is better situated for locations north of Boston than for city visitors, but quite close to the Burlington Mall stores, restaurants, and movies. Certainly quiet and a good value!
I like that it's secluded in a quiet area that you can feel totally relaxed...the rooms were spacious, well decorated and clean, the couch and bed, very comfy, the pool was not deep enough for adults but shallow enough for kids to swim in. I didn't like that the channels didn't have a guide menu to look at so I had to scroll them one by one...shampoo, conditioner and soap were provided but no toothpaste...I also didn't like going back and forth downstairs to the lobby to use the microwave. It would be nice if it was inside the room...Overall, it was a good and relaxing experience. I'd go back definetly
Friendly staff, recently renovated and clean rooms. Breakfast service personnel could have done better job.
Free Internet access at the room Not to my recollection
Threadbare towels and sheets. Not the norm for other Courtyard Marriotts. Surprising given it's location in an Office Park.
They told me I did not have a reservation and it took me 30 minutes to get a room. First they told me they were sold out then they found one.
It was convenient for where we needed to be; we were able to get a reservation not that far in advance; the rate, although not an amazing bargain, was pretty competitive. Two issues we generally don't have with Marriott: First, we always request non-smoking rooms and floors, but this time there was a definite smell of smoke; if it wasn't from our specific room, it was certainly from the floor we were on. Second, my reservation clearly called for a king bed, but we were given a room with two smaller beds. Since we got there late at night, had to be up and out early in the morning, and just wanted to get to sleep as quickly as possible, we let it go, but this was not our best Courtyard experience. I am saying "yes" to "would you recommend this hotel," but "perhaps" would be a better answer, and I would recommend being very specific about the kind of room you want.
Comfortable bed and very good breakfast with lots of choice. Swimming poo, was clean but a little small, Hard to find, well outside Billerica
Staff was helpful and made great dining recommendations, complete with printed directions. The location was an easy commute to the venue we were attending in Cambridge. The room was spacious, clean, and decor was pleasant. Would have liked breakfast included.
As you would expect from a Courtyard, all was up to high standards. Enjoyable stay. Lack of free breakfast.
The comfortable room, the great staff and the value. I would consider staying there any time I need to. One elevator was out of service at a very busy time
Clean,beautiful room,great beds,friendly staff n/a
The friendly staff ....the environment very quiet &peaceful. ..... The roads are bumpie cracked....only one key too a room..need washers &dryers...
Friendly staff Clean rooms Close to Boston and Salem Inexpensive Breakfast hours were a bit short Road noise
I had stayed at the knights inn 5 years ago with my husband and kids. It was a great stay. When booking this trip with my daughter, I was a little worried because I had read some awful reviews. I don't know what they were talking about, our stay was just as good as the first time, if not better. It was clean,quiet,and the beds were more comfortable than our first stay. Breakfast was a selection of bagels,cereal,yogurt etc. And coffee is always available. I would definitely stay here again. For those who wrote the awful reviews ,I have no idea what you're talking about. Keep in mind this is not a big fancy hotel, it's a motel. The price is right ,staff is friendly, and rooms are clean. What more could you ask for?
Bed was very comfortable and the air conditioning worked really well. The staff was pleasant and very helpful. The blanket had not been changed since last visitor, we had to park in a different area than where our room was, and did not like the door that separated us from the room next door. It did not look secure.
rooms were clean, front desk was helpful Price is to high for area
Very affordable, not too frilly. We just needed a place to sleep and this was perfect! It looked grungy from the outside
Free breakfast, quiet and clean
The stores are really close to the hotel.
The motel is conveniently located and easy to find, just off an interstate exit and within walking distance of a large and well-stocked supermarket, and a few restaurants. The front desk staff was professional and the room was clean, and showed evidence of some upgrades (the building is an older one), such as the beds & a flat screen TV. Breakfast was decent, the food only average but there was plenty of it. The room had free coffee, a couple bottled waters and a good cable lineup, in addition to the usual amenities. We would stay there again. Our first room was non-smoking room but reeked of cigarette smoke, although otherwise clean. We requested and immediately received a different room, which was fine. The front desk was staffed by only one person, so although our check-in time wasn't bad, it would've been much improved by even a second person on duty, since there were others checking in. Possibly due to being alone at the desk, although professional & polite I wouldn't characterize the employee as friendly. She was helpful in finding a restaurant for dinner, though, which turned out to be excellent.
the whole staff was wonderful helpful. breakfeast great all around great motel.motel in the middle of everything easy acsess to all points of intrest for us. thanks Best Western see you soon Bob