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The staff at check-in (we checked in around 8:00 pm) was very friendly and helpful. The complimentary breakfast was fine - scrambled eggs, sausage, breads, mini muffins, cereal, waffles, juices. The beds were comfortable, the bathroom cleaned, and there were plenty of towels. Our room included a mini fridge and microwave. It's very close to an Applebee's and a Cracker Barrel. The entire hotel smells like smoke. No kidding. Our room - a non-smoking request - didn't, but the halls and lobby do. The television is circa 1985, which wasn't a big problem for us because we were hardly in the room. If you're going to spend time in it, though, the TV isn't fabulous. There was no clock on the bedside table. While the beds were comfy and the linen clean, the decor of the rooms and the hotel shows its age. A little upgrading might be good. For the money, it was a good deal, though.
The rooms are huge, clean and the staff is great. The location is ideal, as it is close to the major highways, yet quiet and NOT on the highways. - Food, gas stations, goods and services are all close by. this is an excellent property for business, leisure travel, or even a weekend getaway. - The price point is also very good and affordable for all travelers. N/A
It was in a very safe location.
The staff were incredibly helpful There was no options for eating in the local
Location--near a winery and in a quiet location No
Front desk clerk when we checked in was awesome! Can't remember his name, but very friendly and courteous to me and my wife. Excellent service!
Unfortunately, we tried to find the hotel after dark, and even with a GPS in car and a Tom Tom, directions were unavailable. We talked to hotel personnel 3 times trying to find the hotel. Finally, after the last time, we got the correct directions. We were only about 6 minutes from our destination(hotel) and it took us over an hour to find it. There were no signs from the highway to indicate where it was located. In the daylight it was easy to find. But, being off the highway, at night, it was very difficult to locate. The hotel.,itself was great. Everyone slept well and the breakfast was very good. It was definitely a five star!!
The staff was super friendly & helpful. Room was very clean! No, Hotel was great!
This is a brand new property and has magnificent views to go with it. It is like no other Holiday Inn Express that I have ever experienced. The staff are great - don't miss breakfast - you'd miss seeing X - she is an absolute gem. She definately makes your morning. X the night auditor is noit your usual night auditor - she is funny, and cares about you even at 3am. X knows your name usually by the time you have checked in, and never ignores you. The General manager X is always visible, she even does breakfast. The hotel is beautiful, beds are comfortable & the rooms are clean. All the staff have pride in the hotel It definately is worth the visit - they definately make you feel welcome. I will stay again.
Breakfast was good and the breakfast staff was friendly. The breakfast hours were great (6-10AM). The hotel location was convenient to our family in Lexington. Cleaning staff could have been better - they didn't clean our room the first day and weren't particularly friendly. They seemed reluctant to leave enough shampoo (1 small bottle for 4 of us), and some days we had 2 or 3 bath towels instead of 4.
This hotel was conveniently located right off the highway, beautiful setting by a vineyards and shopping center. The rooms were nice size and the shower pressure was awesome. The staff was very helpful and friendly. The beds were very comfortable.
Can't believe this hotel was only 2.5 stars. It was great and could easily be 3 stars. Very satisfied and will return. nothing, everything was great.
Location is very close to winery Verizon service is terrible inside the hotel.
Fresh, clean and updated interior. Adjacent to Childress Vineyards. Friendly staff. The girls at the reception desk gave some pretty vague directions when we were detoured from our original route due to road construction. They tried, though!
Friendly staff, nice room, continental breakfast. No fruit at continental breakfast, and no skim milk - drove to a store and purchased my own.
The Staff, the service, the comfort. Nope!!
Staff was friendly. Woke up in the morning to a large black hairy worm on the bed beside the headboard.
The desk staff were extremely friendly and helpful.
Staff was super friendly. Breakfast was very good. They also have a deli on site for off-hours hunger!! Shower was great with lots of water pressure. Lots of TV stations too. Some things were a bit worn and tired looking. Could use coat of paint to freshen up.
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The staff were all so friendly and helpful. The entire hotel was so clean! The beds were comfortable and the air conditioner was quiet. Everything about this hotel exceeded my expectations, especially for the ranking it had online. Very impressed. No.
This guest did not leave comments about this hotel.
Location There was a lot not to like door did not shut completely curtians worn and holes every where in them few outlets that worked or were loose not attached to the wall securely
Facility was well worn and in major needof refreshing
The room reaked of smoke even though it was non smoking and had cigarette burns on the sheets and ashes on the nightstand. The ac did not work, there were no towels. Staff was extremely rude.
Price was nice,it was in the right place, and we could go places in good time. We did not like the ageing of the room, or the TV with no movies to look at.