Pros: This was my first time using Kayak to get a rental car and it was a very easy process. The price was the same when compared to Enterprise Car rental but I had to enter discount codes to get the best price on Enterprise so this saved me the hassle of that extra step. Plus you can purchase 3rd party car rental insurance for less than half the cost from the renter.
Jan 4 2017
Pros: Very friendly staff.
Cons: The car was not big enough. The bigger one was out of range was able to work a deal with front office.
Feb 15 2017
Pros: Comfortable ride.
Cons: Inside of van was not very clean.
We got the one grumpy van they had on the lot with a bunch of brand new ones sitting around..that wasn't very cool lol...but a good value.
SMoker's Car; Required Undisclosed "Concession Fee" When Paid in Full
Pros: Size of vehicle was what I needed.
Cons: Arrived at Hertz and vehicle smelled of smoke. Offered a different vehicle at different location but wasn't as large. Most disgusting was when I incurred a previously undisclosed "Concession Fee" after I was led to believe I had paid in full. As my reservation was nonrefundable, I had no choice but pay or lose entire prepaid rental. Please seek a refund from Hertz on my behalf.