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very loud noise outside from pub/saloon till midnight
Access to the city centre
we like to go away as many weekends as poss, but not @ £114 per night, which is what we paid. the last time we stayed there early this year we paid £59
Perfect room. Very good location.
The location and the buffet breakfast was superb. The lift and bathrooms are very old. Also the way people stand outside to smoke
The staff were extremly helpful and friendly. Only stayed one night, breakfast excellent and parking availability excellent
Good location The hotel building and some of the decor would surely have been very impressive in its heyday, but is now very shabby and in desperate need of renovation and cleaning! Breakfast was poor.
Breakfast was poor and poor value for money cattle market
Convenience of location. Pizzeria was not of the high quality I would have expected. I also think that breakfast of some sort should nhave been included in the price. The number of smokers hanging around the front entrance sets a very low standard for the hotel.
friendly people, obliging and it was very comfortable.
The marbled elegance and old time styling. I worked there 47 years ago We did not like leaving
Great location, with a ton of potential. Cheap feeling, outdated, not kept up.
loved everthing bout the hotel 1 of the best city centre hotels ive stayed cool trendy very central good local discounted carparking and very friendly staff will definatly be back! nuthin it was top notch!
Perfect! I haven't a bad word to say about base2stay.
It was very close to everything! The bus station, the nightlife, restaurants and the shops were all within 5 minutes walking time or less! :) We couldnt open our window and the room just felt a teeney bit claustrophobic because of it!
Excellent location, staff were friendly, rooms were very modern, clean and provided all necessary amenties. Shower was excellent.
I absolutely loved this hotel! I slept in for my flight and a member of staff came n woke me up! helped me to pack my stuff! seriously beautiful hotel! Around the corner from d main party square and two minutes away from the main shopping area! go here! the staff are amazing!
Comfortable bed, good facilities and very friendly staff The room would be greatly improved by the addition of an easy chair and a toothbrush holder or glass in the bathroom. Only 2 teabags left which seems pretty mean spirited, I'm sure you can afford more.
This is a very new hotel voted 1 on Trip Advisor. I visit Liverpool often and have stayed in many hotels. The room was very clean, high-tec design was ok - good to be close to s many places of interest. Good bathroom. Awful air-con, cold air blowing directly onto the bed all night was very poor - very little sleep! Staff unable to fix? Alternative room offered seemed to have a similar problem - no upgrade suggested/offered to compensate. Single room was the size of a large cupboard, bathroom almost as big.........? I hope the double rooms are bigger?
We could not use any water facilities until 4pm on Saturday 27/11/2010.
Staff were terrific - from the Reception to the person who brought us fried eggs at breakfast - great team! Not a thing - better than I expected.
The room was nice and modern and the lobby was big with outdoor seats staff were friendly. The location is quiet at night. We had requested an room with a view of the Mersey which we didnt get. The dining room carpet was very dirty and the hotel is a little far away from the city centre.
very helpfull & very friendly staff.Top quality hotel without stuck up staff! Rooms excellant huge comfy bed, clean,well stocked mini bar,great sized rooms.lovely pool. can't wait to return!! Food prices a little too expensive so didn't eat at hotel.
Room had everything you could wish for, very well planned and thought out. Had a water cut off mid morning which was a little inconvenient as I was mid showering when it went off.
staff very freindly and polite There was a function on with loud music until late, it would have been nice to been informed first.
I stayed a week at this hotel,and would definitely stay again when I return to Liverpool.
Check in was effortless. Rooms were are of a very good standard and clean. The extra bed was very uncomfortable.
Frankly I liked everything.
breakfast ansd staff were great
Excellent service but slow check in due to queue and only two staff at the desk - I was in a rush to get to a conference dinner and as delayed because of this. As above
Its excellent location to most places within Liverpool. No free Wifi on site.
Conveniently located for theatre break. Clean, well equiped, compact modern hotel. Staff were friendly and helpful. Excellent shower. Good selection at breakfast although sausages/bacon looked a bit undercooked. Although the shower was excellent the wc is separate from the ensuite and doesnt have a washhand basin and is less convenient than a traditional en-suite. Expensive bar prices.
Clean, modern, good leisure facilities, friendly staff, top quality breakfast. Lots of 'city' noise during the night, no bath (executive room), bit if a battle to get the internet switched on (we had paid for it in our rate), pretty expensive.
Breakfast and service, piped sound into bathroom, tea and coffee in room, large comfortable room, desk and MP3 music player lead Not much -- all was pretty good
The Hotel is right at the centre of Liverpool, I felt the hotel description could elaborate more on this. Minutes away from the young and lively night life of Bold street, in the other direction only minutes from Church street with its outside craft/food stalls and a great selection of shops to whet your appetite on the way to Liverpool one. Hotel staff are excellent, very friendly however, they speak extremely fast and it was difficult to understand. They were very patient when I kept saying, I'm sorry I don't understand what you are saying. The bar is modern, fresh and inviting. The carpet outside the lift on the 8th floor where our room was loacted was very dirty.
Good service and pleasant staff. Room great and enjoyed using the gym. Very close to many good restaurants. None really
An excellent room, the bed was very comfortable, very clean, there were excellent facilities the sauna & gym were great. We were offered breadfast for £10 each on check in but did not book as we were unsure what time we were meeting friends the next day on the following morning the offer was withdrawn this was the only fault we found with this hotel.
The city center location was spot on. The friendly staff. The room was very clean and welcoming. The bar facilities were excellent. In my view an all round perfect hotel.
Comfortable, secure, great location for shopping Expensive restaurant...Hotel booking made on the Internet back in July and although we weren't staying until late November the money was debited in July.
Location and parking facility Not enough staff in dining room on the Sunday morning which was very busy due to a wedding on the Saturday
From the cleaner to the manager, everyone was extremely helpful There were no bad points
Excellent attentive and pleasant staff Food prices very high in bar, excessive.
The staff in this hotel are absolutely supurb None
Excellant staff, from doorman through to room service and restaurant staff - well done all. (1) Not really a bad point just one of slight irritation, and it happens in a number of hotels, staff in restaurants continually asking "is everything alright". I suppose its just getting the balance right. (2) Again not a big point, but checking and ensuring things like mini bar doors and wardrobe doors don't bind, etc but are set-up correctly are proper touches for a hotel like the plaza.
Friendly courteous staff, excellent location 10 min walk to Liverpool One shopping centre. Large room with computer desk/chair, comfy bed, excellent breakfast and enjoyed the evening meal in the restaurant - excellent value. Parking only £9 over stay. Bathroom & bath was a little small
The reception staff were very friendly. The design of the hotel is stunning. The breakfast menu was unbelievable, such a fantastic variety to choose from.
Good location with friendly staff. A little "spa" was a good extra for daddy and son. Nice room. Only one thing, dinner pasta was actually awful, although the starter soup was excellent.
Good parking very good breakfast
the staff was efficient ,we were able to check in as soon as we arrived which was great. finding a toe nail on our bedroom carpet as we entered the room 345
The public spaces downstairs - bar lounge etc - air of activity and comfort The room while very well furnished and serviced was on the small side for an hotel of this tarriff
Location was very close to Cavern Club. Check in was confusing, person at the counter acted as if it was her first hour on the job. Went to lounge for a drink, was hoping to hear beatles music... after all, we were staying at the Hard Days Night Hotel. They were playing beatles music, but it was so soft we could barely hear it (and not because there were so many people talking, there were only 4 people in the lounge). I asked them to turn it up, which they did ever so slightly. Still only soft background music. We were not looking for loud, just something we could hear without straining. Had yet another bad experience with concierge (Kevin). We had purchased tickets to the Cavern Club Beatles tribute band show through the hotel. Asked Kevin when we should plan to arrive for the 8 PM show to be sure we got seats (explaining that I had read on line that seating was limited and you had to arrive early to get seats even if you had purchased tickets). Kevin dismissed my concern, saying we just had to be there at 8 and handed us the tickets. When we got to the room I read the tickets, they also said that seating was limited and that a ticket didn't guarantee a seat. Decided to ignore Kevin's guidance and it was a good thing we did. We arrived at 7, people were already lined up. By the time the doors opened (7:45) the place was full of people lined up to get in. We got a seat, but had we listened to Kevin we would have been standing for the entire show, which ended just after midnight.
I liked the rooms the location and help from the concierge. The breakfast was extremely disorganised, overcrowded with no cutlery set out. It was a buffet but you had to ask for everything!
Location good TV programming. Including Sky sports Bathrooms very dark. Bad lighting. Breakfast selection ok at best
The beatles theme throughout the hotel is fascinating a must see for any beatles fan. The hotel staff are very helpful and even tried to get us tickets for the comedy club. There was a strange noise almost like a tube train that was very annoying. I did complain and was given a £20 discount. They thought it was the air conditioning.
the staff were extremely freindly and hepfull no
The overall layout of the hotel ,the decor and design quiet unique Price rather expensive considering it did not include breakfast
Tastefully themed and in the heart of the city.
The central lokation, the design and the comfort.
Everything - great staff and excellent atmosphere
The food at Blakes restaurant was amazing and all staff were very helpful throughout the hotel. The decor is luxurious and rooms are spacious.
excellent hotel took my partner for his birthday handy for the shops freindly staff would stay again and tell all my freinds on the isle of man where i live nothing
The staff are friendly and the rooms are clean and fit for short stay
This guest did not leave comments about this hotel.
Free cheese at 5:00
Location! The hotel is a short walk from Matthew Street and Liverpool One. Hotel is in the Hart of City Centre. The staff is extremely friendly. Will stay again. If there is one thing I didn't like is the lack of stairs or an extra elevator. Nothing too bad, but can slow you down if you are in a hurry.
Love not having a window no street noise which was better than I thought Air conditioner constantly was running through it system. Made it hard to sleep
Great staff... location great and rooms clean. No real storage space in rooms.
It was close to everything the city has to offer.
Cleanliness, excellent customer service, peaceful and comfortable stay. Overall a great experience Nothing. Everything was perfect.
Great location. Close to Cavern area and Mooresfield underground station. Rooms are extremely small -- smaller than a cruise ship's smallest cabin.
proximity to city centre Tip to have privacy in en suite. Buy a newspaper and sellotape. Attach newspaper to the outside of glass and then shower in private
It was central to where we wanted to be in Liverpool Room was small and compact, toilet/shower cubicle within the main area.
So clean!! It small but space was used brilliantly. Did realize all room had glass enclosed bathrooms which made it awkward for my niece and I. We took turns sitting in the hallway whilst the other took a shower.
room and location were excellent Staff in the bar were poor. very slow and not attentive. Left to go to a bar outside the hotel as a result.
Location was great and the breakfast was really nice. The food in the restaurant was also very good. The air conditioning was a bit weak. It was cold when we were in Liverpool and it took about an hour for the airco to warm the room up.
Great location, new modern business hotel Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.
Central with good adjacent facilities Room poorly cleaned
Rooms ready when we arrived. Reception and bar staff very helpful.
nice location friendly staff one thing i didnt know adout the room before hand ,it had a door linking up to another room this meant you could hear people talking quiet clearly in the early morning when we stay again we will look for a room that dont have this link up door otherwise we could have no fault with the hotel it was excellent will stay again
Thought the hotel was fantastic - great view, lovely room, great bar, great breakfast and good ambience. No radio or music in room v disappointing. The staff member on duty when we checked out wouldn't believe us when we said we had only had two drinks other peoples drinks had managed to get onto our bill. We were left waiting for a long time while she tried to sort this out and then we received no apology when she realised she was in the wrong!!!! Very poor customer service.
It was brand new and very well situated for shopping and nightlife in the City I think it is a misguided strategy to charge for bottled water in the room-this seems a small point but it is the only hotel I have been to that does not provide it free of charge.
The location and the use of the executive lounge Paying extra for internet in an executive room
This hotel is definitely not 4 star. Very disappointed at value for money I had problems checking in and checking out as the prepaid cost with Bookings.com had not been updated on their system. Tried to charge me again. Not impressed with hotel, won't be staying there again. Not a 4 star hotel. Bar was awful
Nice Room Parking is a nightmare
Hotel rooms were very small, toilet cramped, and bed was made for dwarfs!
Location/breakfast The bed mattress was old - need to change
the room was lovely, over looking the water. the young girl on reception was very helpful when we asked her where the place to go at night was.
This hotel needs some money spent on it. The food was ok. There was private function, so there was only one bar open, with no atmosphere, but three tv's! It certainly isn't 4 stars.
Great location, clean with very friendly staff. Would stay again
location, friendly staff, comfortable bed, clean room, very good food, checkout efficient, 1st evening restaurant staff went out of their way to accommodate a late arrival hairdryer was broken, breakfast 1st morning was chaotic and prolonged, they'd run out of several key elements including plates, for which one had to wait, late delivery newspaper 1st morning, but overall an excellent experience
Once out of Lime Street train station, I saw the hotel at the opposite side. That was really handy after 3 hours journey from London. Facilities are very clean, we enjoyed the leisure center. The breakfast was just perfect, no more comment needed! And the staff, I miss words to describe how friendly they were from the reception to the breakfast service up to the check out time. Thanks! With a mini-bar in the rooms, I think this hotel would deserve 5 stars status. Unfortunatelly there wasn't!
The location was perfect for Lime Street Station and the city centre, and the staff were always friendly and helpful.
Staff were very helpful and friendly; problem sorted very promptly, even by repairman who had come to the wrong room! No shampoo/conditioner
beautiful well presented hotel with charming and welcoming staff there was nothing to dislike
The best point of the hotel was it was very central The breakfast was not great and having to stand and make your own toast
Restaurant/breakfast staff were exceptionally courteous, cheerful and industrious. Reception staff were cold and indifferent. Cancelled morning call for second morning but still happened. Woken at 6-15 Sunday which was avoidable if they had cancelled it as requested. When told about this the girl apologised in an indifferent way. Put us off returning.
The room was clean, comfortable, well furnished and the bathroom was a good size and well lit. I would have liked to have checked in earlier and checked out later but this was not possible apparently due to the high occupancy of the hotel.
Location of the hotel and the excellent breakfast. Staff were also very helpful
Good Hotel Close to Railway Station None
All staff who we were in contact with were extremely polite and very friendly. Location of the hotel was fantastic.
There is nothing that disappoints at Indigo. The staff are on point. The restaurant has great food and a good wine list. The rooms are spacious and the beds comfortable. This is a great little find in Liverpool. As it's my second time visiting since it opened, I will definitely be back!
Very accommodating staff and very comfortable rooms. Really enjoyed the ambiance and comfortable beds. Everything was clean and in it's proper place. Hardwood floors in our room was a nice plus. Quite close to attractions, but isolated enough for a restful night. Highly recommend.
Room was very comfortable and whole atmosphere of hotel very relaxed which is good when travelling alone for business. Small gym is very well equipped and food excellent. Complimentary mini-bar much appreciated. Nice also to get a decent hairdryer and excellent wi-fi connections.