Pros: "Great staff , amazing dinner, and the entertainment screen size was best"
Cons: "Seats could be a little bigger"
Pros: "Crew was very attentive and professional."
Cons: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Pros: "Nice crew"
Cons: "Better food, some entertainment, better bathrooms"
Pros: "Crew was excellent."
Pros: "My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip."
Cons: "I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer"
Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Pros: "On the first leg of flight - united, we were surprised by the stewardess' request. We have 2 small children. The stewardess asked the man to change the seat so we can have more room in the center seats. We are grateful for that otherwise it will be very uncomfortable long flight."
Cons: "I am hoping for games but didn't find chess or any other games on the Lufthansa flight. Please add that on the flight otherwise I will stuck watching the movies the rest of flight."
Pros: "Everything except the checking in process"
Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Cons: "You canceled my trip"
Pros: "Efficient boarding, friendly crew, nice range of entertainment options."
Cons: "An economy seat is an economy seat ...."
Pros: "Very amazing"
Cons: "N/a"
Pros: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Cons: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Pros: "The boarding process was well organized and fast."
Cons: "We were unable to fly this trip."
Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Pros: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Pros: "nothing"
Cons: "Flight got delayed 9 hours."
Pros: "Timely, friendly, clean plane"
Cons: "Food was bland!!!"
Cons: "Wish we’d had a bit more legroom"
Cons: "We never got on that flight!"
Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Pros: "crew friendliness"
Cons: "selections in entertainment system is very old."
Pros: "Food was great."
Cons: "Entertainment was frustrating"
Pros: "They were nice"
Cons: "They were good"
Pros: "Service was very good, flight was very smooth"
Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Cons: "Seats on airplane from Frankfort to Cairo"
Cons: "Not enough room. Aisle seat was too narrow and short."
Pros: "Economy premium seating was definitely worth it. I had a great sleep. Stewards were friendly and helpful."
Pros: "Flight attendants, food, drinks and space."
Pros: "Food"
Cons: "Crew very rude unlikely Lufthansa"
Pros: "On time all the time"
Cons: "Food getting worse year after year."
Cons: "Flight delayed by about an hour"
Cons: "bad weather, not your fault"
Pros: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"
Pros: "Everything was amazing Very pleased!"
Cons: "Good choice entertainment but system is slow to respond and crashed on a few occasions"
Cons: "Seats were not comfortable even in business"
Pros: "My parents had a wonderful experience. Very professional and courteous!"
Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."
Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"
Pros: "The entertainment choices were excellent"
Cons: "Boarding three planes to three different destinations from the same gate is very confusing."
Cons: "It was too cold on the plane."
Blood sucker budgeted airline. Charging after and after. No one should busy air ticket in this airline. Completely a scam and sucking blood.
The cabin crew very kindly arranged a change of seats for us due to a distressed passenger
There was no food or entertainment. That was fine, not a problem. I paid for “priority boarding” ( and a cabin bag) but there was no “priority boarding.” That was disappointing and falsely advertised so perhaps that could be adjusted.
Check in could have went faster and more smoothly
No frills airline. Excellent service. Very good leg room for passengers compared to other "full service" airlines. Crew was very friendly. No entertainment system other than flight information display which was surprising as I thought it would be another revenue stream for them. Overall a surprisingly excellent experience.
Great new carrier to Europe. Lots of leg space and friendly crew
Worst seating -- by several orders of magnitude -- on any aircraft in sixty years of flying regular and budget airlines. The seats are cramped from side to side, barely padded, short from back to front. Tightness was at first absurd and then actually painful for a five-to-six hour flight. Pitch between rows is so small that even turning to stand up to get into the aisle is difficult. And I'm a slender guy, 5'9", 170 lbs. Website for booking held many "mysteries" like hidden access to payment portal. Though one screen said my booking and payment were complete, I learned at the airport that "complete" was not true. Had to work with helpful supervisor at the check-in desk Online I was able to change my flight booking from Saturday to Friday, But also I learned at the airport (too late) that the carry-on bag fee from the Saturday flight did not automatically shift onto the Friday flight. I had to pay the much higher at-the-airport charge, 49 euros. I will try to get an adjustment.
The booking was for the new Icelandic budget airline Play, but Kayak keeps sending check-in information about India's Star Air.
Blood sucker budgeted airline. Charging after and after. No one should busy air ticket in this airline. Completely a scam and sucking blood.
The cabin crew very kindly arranged a change of seats for us due to a distressed passenger
There was no food or entertainment. That was fine, not a problem. I paid for “priority boarding” ( and a cabin bag) but there was no “priority boarding.” That was disappointing and falsely advertised so perhaps that could be adjusted.
Check in could have went faster and more smoothly
No frills airline. Excellent service. Very good leg room for passengers compared to other "full service" airlines. Crew was very friendly. No entertainment system other than flight information display which was surprising as I thought it would be another revenue stream for them. Overall a surprisingly excellent experience.
Great new carrier to Europe. Lots of leg space and friendly crew
Worst seating -- by several orders of magnitude -- on any aircraft in sixty years of flying regular and budget airlines. The seats are cramped from side to side, barely padded, short from back to front. Tightness was at first absurd and then actually painful for a five-to-six hour flight. Pitch between rows is so small that even turning to stand up to get into the aisle is difficult. And I'm a slender guy, 5'9", 170 lbs. Website for booking held many "mysteries" like hidden access to payment portal. Though one screen said my booking and payment were complete, I learned at the airport that "complete" was not true. Had to work with helpful supervisor at the check-in desk Online I was able to change my flight booking from Saturday to Friday, But also I learned at the airport (too late) that the carry-on bag fee from the Saturday flight did not automatically shift onto the Friday flight. I had to pay the much higher at-the-airport charge, 49 euros. I will try to get an adjustment.
The booking was for the new Icelandic budget airline Play, but Kayak keeps sending check-in information about India's Star Air.
Pros: "Crew!"
Cons: "Seat spaces are so small for long flights. London Helsinki on the back seat was a torture."
Pros: "Easy and quick boarding."
Cons: "Seat space was tight"
Pros: "Impressed with food and crew!!"
Cons: "Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room."
Pros: "Problems started at check in and it went downhill from there"
Cons: "Customer service mostly"
Pros: "Crew were wonderful."
Cons: "It would be good if ba could stop losing my luggage."
Pros: "Wonderful crew!"
Cons: "It is impossible to get comfortable in those seats."
Pros: "Seamless boarding and seat upgrade to economy premium."
Pros: "Direct boarding from business class lounge!"
Pros: "Clean"
Cons: "3+ hours late"
Pros: "BA lounge at Boston Airport"
Cons: "Departure delayed more than 2 hours"
Pros: "Was just very comfortable seats and a great crew"
Pros: "Clean plane and excellent flight overall. The food was very good and the cabin crew were very nice."
Pros: "Wonderful service ....i like everything"
Cons: "Everything was okay"
Pros: "Missed my connection. Been at airport 6 hrs to get to Milan"
Cons: "Boston crew not checking me in and missing my connection"
Pros: "The crew was very polite and nice."
Cons: "I have never seen seats with such little leg room."
Pros: "Checking in efficient, lounge comfortable"
Cons: "Average service. Crew not very interested."
Cons: "4-hour delay, switched to other flight. Luckily I wasn't in too much of a rush."
Pros: "Airline accommodated the delay with free room and meal voucher."
Cons: "Flight was delayed 24 hours. Text message was sent on route that the flight was on time. Mechanical problems."
Pros: "the meal, the aircraft, the friendliness of the flight crew, the on time departure and arrival."
Pros: "nothing"
Cons: "Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London."
Pros: "The food on the flight was good and the wheelchair assistance was good too."
Cons: "Seat was very uncomfortable and food was not good! Staff was so so!"
Cons: "Only had 1 breakfast on the flight and nothing else."
Pros: "Crew members were all very nice.the flight was on time."
Cons: "The breakfast served before landing was no good,"
Pros: "In-flight service was really good"
Cons: "I was travelling with family and they assigned seats all over the flight. Initially they assigned seat for my 3 year old separate from us."
Pros: "They got me on a direct flight to Madrid on Iberia. That worked out though I had to leave 2 hours earlier. Good service."
Pros: "Great Service"
Cons: "Check in"
Cons: "Overall was excellent"
Pros: "Staff and leg room"
Pros: "Otherwise great flight"
Cons: "Cabin crew seemed uninterested in passengers. Hot food was honestly disgusting and there were no snacks other than a sugary chocolate bar"
Cons: "Flight attended was unfrontly.. bad food..."
Pros: "Got my bags faster than any other flight I've had."
Pros: "Everything! Best airline ever."
Pros: "The entertainment controls give many options which is nice to help pass the time."
Cons: "The attendants were not as helpful as I thought they should have been and actually were a bit unpleasant."
Pros: "Comfortable. Great flight attendants"
Pros: "The premium economy made for a much more comfort and enjoyable experience."
Pros: "The flight got us there safely."
Cons: "The security area was crowded and loud with a man shouting instructions you could barely hear. No one was helpful. No one was there to answer questions. An extremely unpleasant experience."
Pros: "Courteous service"
Cons: "N/a"
Pros: "This flight is was by British Airways - Excellent flight experience!!"
Pros: "I liked the fact that the crew got out of he way when I went to the bathroom."
Cons: "The boarding process was chaotic, everyone ran to board and it wasn't clear who could board when, there was no wifi on the plane, the "screens in the headrest" were not functioning, and the ones that were were SO OLD that you could see the lines on the screen where you were supposed to touch, entertainment was terrible, and we sat on the runway for over three hours because "the left engine wasnt starting" only to discover two hours later that a latch was frozen which is why it didn't start, so they defrosted it and then we flew. WTF?!"
Pros: "On time"
Cons: "Minimal meal service for a tras atlantic flight"
Cons: "they have removed the eye mask and toothbrush from the long-haul night life kit. Also the new seat have different headrests, that don't bend"