Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.8 "Terrific location."10.0 "100%
liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.5 "Incredible bar."10.0 "
Delicious alcoholic drinks , according to 100%." -
8.9 "Great service."9.3 "93% found the
staff to be very friendly ." 9.4 "94% thought theservice was very professional ." 7.1 "71% said thereception staff was great ." 8.3 "Housekeeping was great , according to 83%." 7.1 "71% werehappy with the room service ." 8.0 "80% said theconcierge service was amazing ." -
7.9 "Good amenities."7.8 "78% thought the
building was wonderful ." 9.1 "91% thought thearchitecture was beautiful ." 9.0 "90%enjoyed the lobby entrance ." 8.6 "86% found thegrounds to be nice ." 8.3 "Business facilities were excellent , according to 83%." -
7.9 "Good breakfast."
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6.6 "Rooms are ok."6.9 "For 69%,
maintenance was acceptable ." 5.9 "Only 59% thought theshower was ok ." -
4.0 "Internet is poor."3.9 "61% said the
wifi quality was bad ." -
2.8 "Terrible value."1.5 "85% said the
breakfast was too expensive ." -
1.5 "Disappointing wellness & sports facilities."1.3 "87%
didn't like the fitness area ."
Overall Rating
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9.8 "Terrific location."
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9.4 "Incredible bar."
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9.0 "World class service."9.3 "93% found the
staff to be very friendly ." -
8.0 "Breakfast is good."
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6.6 "Rooms are ok."6.6 "For 66%,
maintenance was acceptable ." -
2.7 "Terrible value."
Overall Rating
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9.8 "Terrific location."10.0 "100%
liked the proximity to shopping ." -
8.9 "Great service."9.3 "93% found the
staff to be very friendly ." 9.3 "93% thought theservice was very professional ." -
7.9 "Good breakfast."
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6.2 "Rooms are ok."
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3.7 "Internet is poor."
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2.9 "Terrible value."
Overall Rating
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9.8 "Terrific location."
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8.6 "Great service."
Overall Rating
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9.5 "Terrific location."
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8.8 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.0 "Breakfast is good."
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6.6 "Rooms are ok."
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3.4 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.6review from
every thing is great nothing
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7.0review from
Big rooms, polite staff, excellent location, willing to offer additional services (i.e. storage of lugages) without extra charge. There was nothing I didn't like.
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5.3review from
Excellent reception and concierge ,nice ope Lobby ,attractive Bar and Great bed Wifi internet the slowest I have ever encountered at hotel of this class
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7.3review from
Excellent food, excellent concierge, excellent beds and pillows, excellently placed for west end. Receptionists were 'indifferent', very young waiting on staff who lacked the ability to make you feel welcome and special which is important when you are spending a lot of money and want to come away thinking you can't wait to get back. The 12.5% service charge on everything!
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7.7review from
prestige,superb service and location liked it all
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6.0review from
Location, hotel staff and facilities. Room could be a little bit bigger (given the price).
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8.0review from
Hotel and staff were great The problem was with Active Hotels as the Hyatt had received no notice of our booking and so we were lucky to be able to get in. The Hyatt staff were great. If we use Active again we will personally check whether our booking has been made.
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8.0review from
Expensive car park
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8.0review from
wonderful
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4.4review from
near to every where ... and thing when they cleaning took glasses and not bring them back
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4.8review from
lifts a problem
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9.6review from
every thing is great nothing
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8.0review from
Hotel and staff were great The problem was with Active Hotels as the Hyatt had received no notice of our booking and so we were lucky to be able to get in. The Hyatt staff were great. If we use Active again we will personally check whether our booking has been made.
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8.0review from
Expensive car park
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8.0review from
wonderful
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7.0review from
Big rooms, polite staff, excellent location, willing to offer additional services (i.e. storage of lugages) without extra charge. There was nothing I didn't like.
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7.3review from
Excellent food, excellent concierge, excellent beds and pillows, excellently placed for west end. Receptionists were 'indifferent', very young waiting on staff who lacked the ability to make you feel welcome and special which is important when you are spending a lot of money and want to come away thinking you can't wait to get back. The 12.5% service charge on everything!
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7.7review from
prestige,superb service and location liked it all
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5.3review from
Excellent reception and concierge ,nice ope Lobby ,attractive Bar and Great bed Wifi internet the slowest I have ever encountered at hotel of this class
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6.0review from
Location, hotel staff and facilities. Room could be a little bit bigger (given the price).
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4.4review from
near to every where ... and thing when they cleaning took glasses and not bring them back
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4.8review from
lifts a problem
