Sheraton Gateway Los Angeles Hotel, Los Angeles Hotels from $154

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Families
Business
Solo

Overall Rating

Based on 7,397 reviews

Wellness Area

9.6 "Excellent wellness & sports facilities."
Pool

9.2 "Excellent pool."
Location

7.8 "Good location."
Comfort

7.7 "High comfort."
Service

7.6 "Good service."
Breakfast

6.4 "Breakfast is mediocre."
Value for money

5.2 "Average value."
WiFi

5.0 "Internet is average."

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Overall Rating

Based on 3,180 reviews

Wellness Area

9.5 "Excellent wellness & sports facilities."

9.7 "top-notch fitness area, thought 97%."
Pool

9.2 "Excellent pool."
Location

7.8 "Good location."

10.0 "Good access to the airport, said 100%."

9.0 "Easily accessible by car, said 90%."

10.0 "Near to public transport, according to 100%."

8.5 "85% enjoyed the restaurants & bars nearby."

7.1 "71% liked the proximity to shopping."
Comfort

7.7 "High comfort."

8.3 "83% said the beds were comfortable."

8.4 "84% thought rooms were spacious."
Service

7.5 "Good service."

8.0 "80% found the staff to be very friendly."

9.3 "93% were happy with the shuttle service."

7.3 "73% thought the service was very professional."

8.9 "89% were happy with the room service."

7.0 "70% found the restaurant service to be one of the best."
Breakfast

6.8 "Breakfast is mediocre."

5.4 "Breakfast prices were ok, according to 54%."
Room

6.4 "Rooms are ok."

5.2 "Only 52% thought the furniture was functional."
Value for money

4.8 "Value below average."

4.7 "53% thought it was overpriced."

1.2 "The price was too high for 88%."
WiFi

4.3 "Internet is poor."

4.7 "53% thought it was overpriced."

4.6 "54% said the wifi quality was bad."

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Overall Rating

Based on 2,219 reviews

Wellness Area

9.5 "Excellent wellness & sports facilities."

9.8 "top-notch fitness area, thought 98%."
Location

7.6 "Good location."

10.0 "Good access to the airport, said 100%."

8.8 "Easily accessible by car, said 88%."
Service

7.0 "Good service."

8.0 "80% found the staff to be very friendly."

9.2 "92% were happy with the shuttle service."

8.4 "84% were happy with the room service."
Room

6.0 "Rooms are ok."
Breakfast

5.9 "Breakfast is mediocre."
WiFi

5.1 "Internet is average."

5.3 "53% thought it was adequately priced."
Value for money

4.5 "Value below average."

4.3 "57% said the breakfast was too expensive."

1.4 "The price was too high for 86%."

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Overall Rating

Based on 665 reviews

Wellness Area

9.6 "Excellent wellness & sports facilities."

9.8 "top-notch fitness area, thought 98%."
Pool

9.3 "Excellent pool."
Location

7.7 "Good location."

10.0 "Good access to the airport, said 100%."

9.0 "Easily accessible by car, said 90%."
Service

7.6 "Good service."

8.9 "89% were happy with the room service."

9.2 "92% were happy with the shuttle service."
Room

6.3 "Rooms are ok."
Food

6.2 "Food is average."
Breakfast

6.1 "Breakfast is mediocre."
WiFi

5.4 "Internet is average."

5.4 "54% thought the wifi quality was ok."
Value for money

5.3 "Average value."

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Overall Rating

Based on 1,331 reviews

Wellness Area

9.5 "Excellent wellness & sports facilities."

9.8 "top-notch fitness area, thought 98%."
Comfort

8.0 "Comfort level is high."

9.1 "91% said the beds were comfortable."

8.3 "83% thought rooms were spacious."
Location

7.4 "Good location."

9.8 "Good access to the airport, said 98%."

7.1 "71% liked the proximity to shopping."
Service

6.7 "Service is ok."

6.1 "61% said the reception staff was ok."
Room

6.6 "Rooms are ok."
Breakfast

6.2 "Breakfast is mediocre."
WiFi

5.3 "Internet is average."

5.2 "52% thought it was adequately priced."

5.5 "55% thought the wifi quality was ok."
Value for money

5.0 "Average value."

2.0 "The price was too high for 80%."

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Hotel type

Airport Hotel

Guests think this is a perfect airport hotel.

Good to know

"Clean rooms"

"Good shuttle service"

"Good access to airport"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

8.2

review from

My suite was very nice & clean. The staff where really friendly & very helpful LOVED IT!!

Reviewed Jul 2016
6.5

review from

Location, wait staff, pool, weight room Smelly stain in hallway, pointed out to staff, nothing done. Gap between hall doors and floor results in noise and lost privacy.

Reviewed Jul 2016
8.0

review from

Very nice place

Reviewed Jun 2016
10.0

review from

Everyone was super nice. The place was goregous

Reviewed May 2016
7.4

review from

Expensive Buffett breakfast. Expensive orange juice and coffee. Breakfast buffet tasted like it was out of a can. No selection for ala cartel for breakfast. No vegan selections. Extra charges for room service, 2 different charges. No bathtub/shower combo. Parking distance from hotel.

Reviewed May 2016
7.4

review from

Valet service was accommodating and let me unload the baggage I had with me. Nobody helped with the luggage and car seat I was lugging. Bellman with a rolling luggage cart walked right past me. Front desk was not very welcoming and friendly either. Must be because Sunday evening I was guessing. The bartender who took my food order was acting like he was doing me a favor by placing the take out order, but the hostess was friendly though and smiled when me my wife and my one and a half year old walked in.

Reviewed May 2016
8.0

review from

I like the environment. It was quiet, comfortable and warm. The King size bed was awesome. they charge the bottle water, come on!

Reviewed Jan 2016
9.4

review from

It was clean and attractive. The public spaces and my room were too cold. I couldn't reset the thermostat.

Reviewed Dec 2015
4.0

review from

Average hotel. I chose the hotel for a weekend stay after noting that it is listed as a 4-star hotel. I am not sure how these a ratings a made but relative to all the hotels that I have stay in, this Sheraton is likely only meeting the bare minimum of the criteria to maintain a 4-star rating. Average room Very poor customer service. It took over half an hour to check in to a hotel that was already paid for online.

Reviewed Dec 2015
4.0

review from

located near LAX so convenient for meeting or overnight stay for flight itinerary Service exceedingly slow at the desk and in the restaurants. Had to ask for food 3 times before served. Desk personnel super slow - only two working and very inefficient. Took over 30 minutes to check 4 people in! Room clean but showerhead set for hobbit height. I am only 5'9" and it was at chest level. Sink fixtures loose.

Reviewed Dec 2015
10.0

review from

Everything was perfect. Staff was very helpful and friendly. Cater to your everyneed. Rooms were very nice especially the view of the city. Nothing I didn't like.

Reviewed Oct 2015
9.1

review from

Excellent hotel for the business and leisure traveler needing easy access to LAX. We would stay there again.

Reviewed Oct 2015
4.5

review from

Close to Airport Not impressed. I've stayed in economy hotels with rooms that were better equipped. Its 2015 everyone needs to charge some sort of device, there is no phone charger/outlet by bed night stand. These outlets are usually at the base of a lap or something... The first outlet I tried on a wall would not hold the charger plug, the plug would just fall out of the outlet. Very nice... I did find a working outlet behind a chair. Our 16 year old son was traveling with us so we needed a room with 2 queen beds. The mattresses must be original to the hotel. The springs on our sons bed would squeak at the slightest movement. Both beds did not have comforters, so we had to call the front desk to bring some up. The service was prompt. The thermostat is outdated and difficult to use, also not lit which makes it impossible to adjust in the middle of the night without turning on a light. I guess Im the first person who has ever needed to adjust a thermostat at night. Lamps are not run by a wall switch. So if you check in late you have to walk into a dark room and head straight for the lamp. Also nice... No fridge. Not a $369.00 room by any stretch... Way over priced!!!

Reviewed Aug 2015
9.4

review from

Everyone was professional and very helpful. There was nothing I founded.

Reviewed Jul 2015
10.0

review from

Comfy bed - clean bathroom and nice view - staff was very friendly all the way around and we had a quiet night and slept great which is important to us - overall it was a great stay and nothing to complain about !!

Reviewed Jun 2015
7.4

review from

At 10pm, the hotel was able to relocate us to a new room with no fuss that was much quieter. We were located next to a very noisy group, even at 10pm. Not sure how thick the walls are, but they were yelling and having a grand old time.

Reviewed May 2015
2.0

review from

I pay for parking I should be free if u guest at hotel?

Reviewed May 2015
6.0

review from

Proximity to airport Cost was a bit high due to the fact it's going through a renovation

Reviewed May 2015
6.8

review from

Great front desk staff! I would have passed if I had known the Hotel was still under construction

Reviewed Mar 2015
8.0

review from

The convenience to LAX Technology plugs in room (USB).

Reviewed Jan 2015
5.4

review from

Nice quiet location Great location for foods Things to do are within 15 min drive Very proffesional staff 24 hour kitchen Room isn't comfortable enough No refrigerator Non-competitive rates Tiny bathroom Parking is a hassle, valet reccomended Room service takes too long

Reviewed Jan 2015
6.2

review from

There is good lacated and very well for a connection trip because of there easy way to go airport The staff was really cold no one interact with guest to support them anywhere

Reviewed Nov 2014

8.2

review from

My suite was very nice & clean. The staff where really friendly & very helpful LOVED IT!!

Reviewed Jul 2016
8.0

review from

Very nice place

Reviewed Jun 2016
10.0

review from

Everyone was super nice. The place was goregous

Reviewed May 2016
8.0

review from

I like the environment. It was quiet, comfortable and warm. The King size bed was awesome. they charge the bottle water, come on!

Reviewed Jan 2016
9.4

review from

It was clean and attractive. The public spaces and my room were too cold. I couldn't reset the thermostat.

Reviewed Dec 2015
10.0

review from

Everything was perfect. Staff was very helpful and friendly. Cater to your everyneed. Rooms were very nice especially the view of the city. Nothing I didn't like.

Reviewed Oct 2015
9.1

review from

Excellent hotel for the business and leisure traveler needing easy access to LAX. We would stay there again.

Reviewed Oct 2015
9.4

review from

Everyone was professional and very helpful. There was nothing I founded.

Reviewed Jul 2015
10.0

review from

Comfy bed - clean bathroom and nice view - staff was very friendly all the way around and we had a quiet night and slept great which is important to us - overall it was a great stay and nothing to complain about !!

Reviewed Jun 2015
8.0

review from

The convenience to LAX Technology plugs in room (USB).

Reviewed Jan 2015

7.4

review from

Expensive Buffett breakfast. Expensive orange juice and coffee. Breakfast buffet tasted like it was out of a can. No selection for ala cartel for breakfast. No vegan selections. Extra charges for room service, 2 different charges. No bathtub/shower combo. Parking distance from hotel.

Reviewed May 2016
7.4

review from

Valet service was accommodating and let me unload the baggage I had with me. Nobody helped with the luggage and car seat I was lugging. Bellman with a rolling luggage cart walked right past me. Front desk was not very welcoming and friendly either. Must be because Sunday evening I was guessing. The bartender who took my food order was acting like he was doing me a favor by placing the take out order, but the hostess was friendly though and smiled when me my wife and my one and a half year old walked in.

Reviewed May 2016
7.4

review from

At 10pm, the hotel was able to relocate us to a new room with no fuss that was much quieter. We were located next to a very noisy group, even at 10pm. Not sure how thick the walls are, but they were yelling and having a grand old time.

Reviewed May 2015
6.8

review from

Great front desk staff! I would have passed if I had known the Hotel was still under construction

Reviewed Mar 2015

6.5

review from

Location, wait staff, pool, weight room Smelly stain in hallway, pointed out to staff, nothing done. Gap between hall doors and floor results in noise and lost privacy.

Reviewed Jul 2016
4.0

review from

Average hotel. I chose the hotel for a weekend stay after noting that it is listed as a 4-star hotel. I am not sure how these a ratings a made but relative to all the hotels that I have stay in, this Sheraton is likely only meeting the bare minimum of the criteria to maintain a 4-star rating. Average room Very poor customer service. It took over half an hour to check in to a hotel that was already paid for online.

Reviewed Dec 2015
4.0

review from

located near LAX so convenient for meeting or overnight stay for flight itinerary Service exceedingly slow at the desk and in the restaurants. Had to ask for food 3 times before served. Desk personnel super slow - only two working and very inefficient. Took over 30 minutes to check 4 people in! Room clean but showerhead set for hobbit height. I am only 5'9" and it was at chest level. Sink fixtures loose.

Reviewed Dec 2015
4.5

review from

Close to Airport Not impressed. I've stayed in economy hotels with rooms that were better equipped. Its 2015 everyone needs to charge some sort of device, there is no phone charger/outlet by bed night stand. These outlets are usually at the base of a lap or something... The first outlet I tried on a wall would not hold the charger plug, the plug would just fall out of the outlet. Very nice... I did find a working outlet behind a chair. Our 16 year old son was traveling with us so we needed a room with 2 queen beds. The mattresses must be original to the hotel. The springs on our sons bed would squeak at the slightest movement. Both beds did not have comforters, so we had to call the front desk to bring some up. The service was prompt. The thermostat is outdated and difficult to use, also not lit which makes it impossible to adjust in the middle of the night without turning on a light. I guess Im the first person who has ever needed to adjust a thermostat at night. Lamps are not run by a wall switch. So if you check in late you have to walk into a dark room and head straight for the lamp. Also nice... No fridge. Not a $369.00 room by any stretch... Way over priced!!!

Reviewed Aug 2015
2.0

review from

I pay for parking I should be free if u guest at hotel?

Reviewed May 2015
6.0

review from

Proximity to airport Cost was a bit high due to the fact it's going through a renovation

Reviewed May 2015
5.4

review from

Nice quiet location Great location for foods Things to do are within 15 min drive Very proffesional staff 24 hour kitchen Room isn't comfortable enough No refrigerator Non-competitive rates Tiny bathroom Parking is a hassle, valet reccomended Room service takes too long

Reviewed Jan 2015
6.2

review from

There is good lacated and very well for a connection trip because of there easy way to go airport The staff was really cold no one interact with guest to support them anywhere

Reviewed Nov 2014

Sheraton Gateway Los Angeles Hotel

$154+

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