Guest reviews of Sheraton Gateway Los Angeles Hotel
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All Reviews
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Couples
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Families
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Business
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Overall Rating
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7.9 "Good location."10.0 "
Good access to the airport , said 100%." 8.6 "Easily accessible by car , said 86%." 7.9 "79%liked the proximity to shopping ." 9.6 "96%appreciated the closeness to the beach ." 10.0 "Near to public transport , according to 100%." 7.2 "72%enjoyed the restaurants & bars nearby ." -
7.7 "High comfort."9.0 "90% said the
beds were comfortable ." 8.3 "83% thoughtrooms were spacious ." -
7.1 "Nice rooms."9.0 "90% said the
beds were comfortable ." 7.4 "74% saidrooms were clean ." 8.3 "83% thoughtrooms were spacious ." 8.9 "89% thought theview was good ." -
7.0 "Good service."5.5 "55% said the
reception staff was ok ." 6.5 "Only 65% thought theservice was professional ." 6.3 "63% found theroom service acceptable ." 6.3 "Only 63% found therestaurant service to be good ." 5.8 "Bar service was average , according to 58%." -
6.9 "Breakfast is mediocre."
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5.1 "Internet is average."5.5 "55% thought it was
adequately priced ."
Overall Rating
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9.1 "Excellent wellness & sports facilities."9.5 "
top-notch fitness area , thought 95%." -
8.0 "Location is great."10.0 "
Good access to the airport , said 100%." 8.7 "Easily accessible by car , said 87%." 10.0 "Near to public transport , according to 100%." 7.4 "74%enjoyed the restaurants & bars nearby ." 7.9 "79%liked the proximity to shopping ." -
7.6 "High comfort."8.8 "88% said the
beds were comfortable ." 8.2 "82% thoughtrooms were spacious ." -
7.4 "Good service."7.8 "78% found the
staff to be very friendly ." 9.2 "92% werehappy with the shuttle service ." -
7.2 "Good breakfast."
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4.9 "Internet is poor."4.8 "52% said the
wifi quality was bad ."
Overall Rating
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7.7 "Good location."9.8 "
Good access to the airport , said 98%." 8.6 "Easily accessible by car , said 86%." 8.1 "81%liked the proximity to shopping ." -
6.9 "Breakfast is mediocre."
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6.4 "Service is ok."6.6 "Only 66% found the
staff to be friendly enough ." 5.5 "55% said thereception staff was ok ." 6.5 "Only 65% thought theservice was professional ." 6.0 "60% found theroom service acceptable ." 6.1 "Only 61% found therestaurant service to be good ." -
6.1 "Rooms are ok."5.3 "53% thought the
kitchenette was ok ." -
5.3 "Internet is average."5.7 "57% thought it was
adequately priced ." 5.0 "50% thought thewifi quality was ok ."
Overall Rating
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9.1 "Excellent wellness & sports facilities."9.6 "
top-notch fitness area , thought 96%." -
7.6 "Good location."10.0 "
Good access to the airport , said 100%." 8.8 "Easily accessible by car , said 88%." -
6.8 "Breakfast is mediocre."
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6.7 "Service is ok."5.0 "50% said the
reception staff was ok ." 6.5 "Only 65% thought theservice was professional ." 6.7 "67% found theroom service acceptable ." -
6.6 "Rooms are ok."6.7 "Only 67% said
rooms were clean enough ." -
5.3 "Internet is average."5.3 "53% thought the
wifi quality was ok ." 5.6 "56% thought it wasadequately priced ."
Overall Rating
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8.5 "Comfort level is high."9.3 "93% said the
beds were comfortable ." 8.7 "87% thoughtrooms were spacious ." -
8.2 "Location is great."9.9 "
Good access to the airport , said 99%." 7.8 "78%liked the proximity to shopping ." -
7.4 "Nice rooms."9.3 "93% said the
beds were comfortable ." 7.1 "71% saidrooms were clean ." 8.7 "87% thoughtrooms were spacious ." 8.9 "89% thought theview was good ." -
6.9 "Breakfast is mediocre."
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6.3 "Service is ok."5.3 "53% said the
reception staff was ok ." 6.6 "Only 66% thought theservice was professional ." 6.5 "65% found theroom service acceptable ." -
5.4 "Internet is average."6.1 "61% thought it was
adequately priced ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.2review from
It was terrible and confusing. You had to get a voucher every day and it was far away, so you had to walk with all your stuff very inconvenient. Thought it was crazy that you had to pay for wifi too
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2.0review from
Staff made up different policy to extort money from confused scared woman. The received numerous calls from the booking agents and their parent company but they refused to honor the stated policy. The result, the hotel took all the cash off a woman who was traveling alone and had miss her flight due to an airline agent's mistake, Their actions forced a diabetic not to eat for over 14hrs.....
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9.7review from
Location, gym, bed, price.
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6.0review from
I liked the view the room was ok wasn't what I was expecting (received a king instead of a double queen) Staff was very friendly -Wasn't aware of parking so I was charged twice for going in and out -Have to pay for WiFi (Not Free) -Paid for club level wasn't able to access the club room for breakfast or the horderves with my key card -Extra $20 to get a double queen when it was offered during reservation but wasn't able to select figured since there was 3 guest it would give me double queen (said king or double queen) -Wasn't Well Informed on anything during check in -Left disappointed
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8.0review from
Parking is so expensive
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10.0review from
Restaurant service and yelp promos very good
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8.2review from
Booked on KAYAK mobile for $90 plus tax. Close to LAX - good for travelers spending the night. Check-in was efficient. Room was pretty big. Bed was comfortable. Seemed to be very clean. Stepped right onto the shuttle in the morning to go to LAX. The flipside of proximity to LAX is that you can hear jets taking off, although it wasn't loud enough to disturb me at all. It may have been bad luck, but I saw several hotels' shuttles come by twice or more before the Sheraton shuttle finally arrived to pick us up. Also the shuttle stalled out a couple of times on the way to the airport, leading to significant anxiety. Possibly may have also been just bad luck.
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8.0review from
I like being able to see air traffic at LAX, so that's a plus for me. Others may not like the noise, but I don't mind it at all. The Club lounge on the 15th floor serves a decent breakfast, with a variety of breads and cereals, pastries and muffins, fruit, yogurt/fruit/granola parfaits, oatmeal, and drinks. The hotel has a room service robot that delivers small items that you may have forgotten or run out of (toothpaste, etc.) Water pressure in the shower on my 4+ stays has been far less than impressive. I can't say I've had to dance around to get wet, but it's almost there. The mattress and pillows are a bit soft for my taste, but I know I prefer a firm mattress and extremely firm pillows. Service in the hotel bar was the worst I've ever had when I was there earlier this week. They took a while to take our order (I was with a colleague), then brought me the wrong drink. They delivered my order (an ever-so-complicated quesadilla) 20 minutes later, and my colleague was still waiting on his medium-rare hamburger 45 minutes after ordering it. We did speak with a manager, who indicated that some changes had been made just that day and that the staff was adjusting. I may give the bar another chance, but if it's as bad as my last experience, it will be exactly that - my last experience.
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8.0review from
Very clean, very close to the airport, workers were nice. No fridge in room. Parking is not free.
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6.0review from
Location and shuttle timeliness. I didn't appreciate being charged for valet when I never had a car parked at the hotel. And then making an attempt to get in touch with the finance department of the hotel was nearly impossible. I left messages and called repeatedly only to never receive a call back.
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8.2review from
My suite was very nice & clean. The staff where really friendly & very helpful LOVED IT!!
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6.5review from
Location, wait staff, pool, weight room Smelly stain in hallway, pointed out to staff, nothing done. Gap between hall doors and floor results in noise and lost privacy.
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8.0review from
Very nice place
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10.0review from
Everyone was super nice. The place was goregous
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7.4review from
Expensive Buffett breakfast. Expensive orange juice and coffee. Breakfast buffet tasted like it was out of a can. No selection for ala cartel for breakfast. No vegan selections. Extra charges for room service, 2 different charges. No bathtub/shower combo. Parking distance from hotel.
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7.4review from
Valet service was accommodating and let me unload the baggage I had with me. Nobody helped with the luggage and car seat I was lugging. Bellman with a rolling luggage cart walked right past me. Front desk was not very welcoming and friendly either. Must be because Sunday evening I was guessing. The bartender who took my food order was acting like he was doing me a favor by placing the take out order, but the hostess was friendly though and smiled when me my wife and my one and a half year old walked in.
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8.0review from
I like the environment. It was quiet, comfortable and warm. The King size bed was awesome. they charge the bottle water, come on!
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4.0review from
Average hotel. I chose the hotel for a weekend stay after noting that it is listed as a 4-star hotel. I am not sure how these a ratings a made but relative to all the hotels that I have stay in, this Sheraton is likely only meeting the bare minimum of the criteria to maintain a 4-star rating. Average room Very poor customer service. It took over half an hour to check in to a hotel that was already paid for online.
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4.0review from
located near LAX so convenient for meeting or overnight stay for flight itinerary Service exceedingly slow at the desk and in the restaurants. Had to ask for food 3 times before served. Desk personnel super slow - only two working and very inefficient. Took over 30 minutes to check 4 people in! Room clean but showerhead set for hobbit height. I am only 5'9" and it was at chest level. Sink fixtures loose.
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4.5review from
Close to Airport Not impressed. I've stayed in economy hotels with rooms that were better equipped. Its 2015 everyone needs to charge some sort of device, there is no phone charger/outlet by bed night stand. These outlets are usually at the base of a lap or something... The first outlet I tried on a wall would not hold the charger plug, the plug would just fall out of the outlet. Very nice... I did find a working outlet behind a chair. Our 16 year old son was traveling with us so we needed a room with 2 queen beds. The mattresses must be original to the hotel. The springs on our sons bed would squeak at the slightest movement. Both beds did not have comforters, so we had to call the front desk to bring some up. The service was prompt. The thermostat is outdated and difficult to use, also not lit which makes it impossible to adjust in the middle of the night without turning on a light. I guess Im the first person who has ever needed to adjust a thermostat at night. Lamps are not run by a wall switch. So if you check in late you have to walk into a dark room and head straight for the lamp. Also nice... No fridge. Not a $369.00 room by any stretch... Way over priced!!!
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7.4review from
At 10pm, the hotel was able to relocate us to a new room with no fuss that was much quieter. We were located next to a very noisy group, even at 10pm. Not sure how thick the walls are, but they were yelling and having a grand old time.
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2.0review from
I pay for parking I should be free if u guest at hotel?
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6.0review from
Proximity to airport Cost was a bit high due to the fact it's going through a renovation
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6.8review from
Great front desk staff! I would have passed if I had known the Hotel was still under construction
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5.4review from
Nice quiet location Great location for foods Things to do are within 15 min drive Very proffesional staff 24 hour kitchen Room isn't comfortable enough No refrigerator Non-competitive rates Tiny bathroom Parking is a hassle, valet reccomended Room service takes too long
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6.2review from
There is good lacated and very well for a connection trip because of there easy way to go airport The staff was really cold no one interact with guest to support them anywhere
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9.7review from
Location, gym, bed, price.
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8.0review from
Parking is so expensive
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10.0review from
Restaurant service and yelp promos very good
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8.2review from
Booked on KAYAK mobile for $90 plus tax. Close to LAX - good for travelers spending the night. Check-in was efficient. Room was pretty big. Bed was comfortable. Seemed to be very clean. Stepped right onto the shuttle in the morning to go to LAX. The flipside of proximity to LAX is that you can hear jets taking off, although it wasn't loud enough to disturb me at all. It may have been bad luck, but I saw several hotels' shuttles come by twice or more before the Sheraton shuttle finally arrived to pick us up. Also the shuttle stalled out a couple of times on the way to the airport, leading to significant anxiety. Possibly may have also been just bad luck.
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8.0review from
I like being able to see air traffic at LAX, so that's a plus for me. Others may not like the noise, but I don't mind it at all. The Club lounge on the 15th floor serves a decent breakfast, with a variety of breads and cereals, pastries and muffins, fruit, yogurt/fruit/granola parfaits, oatmeal, and drinks. The hotel has a room service robot that delivers small items that you may have forgotten or run out of (toothpaste, etc.) Water pressure in the shower on my 4+ stays has been far less than impressive. I can't say I've had to dance around to get wet, but it's almost there. The mattress and pillows are a bit soft for my taste, but I know I prefer a firm mattress and extremely firm pillows. Service in the hotel bar was the worst I've ever had when I was there earlier this week. They took a while to take our order (I was with a colleague), then brought me the wrong drink. They delivered my order (an ever-so-complicated quesadilla) 20 minutes later, and my colleague was still waiting on his medium-rare hamburger 45 minutes after ordering it. We did speak with a manager, who indicated that some changes had been made just that day and that the staff was adjusting. I may give the bar another chance, but if it's as bad as my last experience, it will be exactly that - my last experience.
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8.0review from
Very clean, very close to the airport, workers were nice. No fridge in room. Parking is not free.
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8.2review from
My suite was very nice & clean. The staff where really friendly & very helpful LOVED IT!!
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8.0review from
Very nice place
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10.0review from
Everyone was super nice. The place was goregous
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8.0review from
I like the environment. It was quiet, comfortable and warm. The King size bed was awesome. they charge the bottle water, come on!
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7.4review from
Expensive Buffett breakfast. Expensive orange juice and coffee. Breakfast buffet tasted like it was out of a can. No selection for ala cartel for breakfast. No vegan selections. Extra charges for room service, 2 different charges. No bathtub/shower combo. Parking distance from hotel.
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7.4review from
Valet service was accommodating and let me unload the baggage I had with me. Nobody helped with the luggage and car seat I was lugging. Bellman with a rolling luggage cart walked right past me. Front desk was not very welcoming and friendly either. Must be because Sunday evening I was guessing. The bartender who took my food order was acting like he was doing me a favor by placing the take out order, but the hostess was friendly though and smiled when me my wife and my one and a half year old walked in.
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7.4review from
At 10pm, the hotel was able to relocate us to a new room with no fuss that was much quieter. We were located next to a very noisy group, even at 10pm. Not sure how thick the walls are, but they were yelling and having a grand old time.
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6.8review from
Great front desk staff! I would have passed if I had known the Hotel was still under construction
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6.2review from
It was terrible and confusing. You had to get a voucher every day and it was far away, so you had to walk with all your stuff very inconvenient. Thought it was crazy that you had to pay for wifi too
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2.0review from
Staff made up different policy to extort money from confused scared woman. The received numerous calls from the booking agents and their parent company but they refused to honor the stated policy. The result, the hotel took all the cash off a woman who was traveling alone and had miss her flight due to an airline agent's mistake, Their actions forced a diabetic not to eat for over 14hrs.....
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6.0review from
I liked the view the room was ok wasn't what I was expecting (received a king instead of a double queen) Staff was very friendly -Wasn't aware of parking so I was charged twice for going in and out -Have to pay for WiFi (Not Free) -Paid for club level wasn't able to access the club room for breakfast or the horderves with my key card -Extra $20 to get a double queen when it was offered during reservation but wasn't able to select figured since there was 3 guest it would give me double queen (said king or double queen) -Wasn't Well Informed on anything during check in -Left disappointed
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6.0review from
Location and shuttle timeliness. I didn't appreciate being charged for valet when I never had a car parked at the hotel. And then making an attempt to get in touch with the finance department of the hotel was nearly impossible. I left messages and called repeatedly only to never receive a call back.
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6.5review from
Location, wait staff, pool, weight room Smelly stain in hallway, pointed out to staff, nothing done. Gap between hall doors and floor results in noise and lost privacy.
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4.0review from
Average hotel. I chose the hotel for a weekend stay after noting that it is listed as a 4-star hotel. I am not sure how these a ratings a made but relative to all the hotels that I have stay in, this Sheraton is likely only meeting the bare minimum of the criteria to maintain a 4-star rating. Average room Very poor customer service. It took over half an hour to check in to a hotel that was already paid for online.
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4.0review from
located near LAX so convenient for meeting or overnight stay for flight itinerary Service exceedingly slow at the desk and in the restaurants. Had to ask for food 3 times before served. Desk personnel super slow - only two working and very inefficient. Took over 30 minutes to check 4 people in! Room clean but showerhead set for hobbit height. I am only 5'9" and it was at chest level. Sink fixtures loose.
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4.5review from
Close to Airport Not impressed. I've stayed in economy hotels with rooms that were better equipped. Its 2015 everyone needs to charge some sort of device, there is no phone charger/outlet by bed night stand. These outlets are usually at the base of a lap or something... The first outlet I tried on a wall would not hold the charger plug, the plug would just fall out of the outlet. Very nice... I did find a working outlet behind a chair. Our 16 year old son was traveling with us so we needed a room with 2 queen beds. The mattresses must be original to the hotel. The springs on our sons bed would squeak at the slightest movement. Both beds did not have comforters, so we had to call the front desk to bring some up. The service was prompt. The thermostat is outdated and difficult to use, also not lit which makes it impossible to adjust in the middle of the night without turning on a light. I guess Im the first person who has ever needed to adjust a thermostat at night. Lamps are not run by a wall switch. So if you check in late you have to walk into a dark room and head straight for the lamp. Also nice... No fridge. Not a $369.00 room by any stretch... Way over priced!!!
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2.0review from
I pay for parking I should be free if u guest at hotel?
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6.0review from
Proximity to airport Cost was a bit high due to the fact it's going through a renovation
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5.4review from
Nice quiet location Great location for foods Things to do are within 15 min drive Very proffesional staff 24 hour kitchen Room isn't comfortable enough No refrigerator Non-competitive rates Tiny bathroom Parking is a hassle, valet reccomended Room service takes too long
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6.2review from
There is good lacated and very well for a connection trip because of there easy way to go airport The staff was really cold no one interact with guest to support them anywhere
