Luso Hotels

The hotel is set in a great location and IT IS A PALACE. Also the restaurants provide excellent food at a reasonable price that I would travel for. The room itself was not anywhere near 5 star quality and was dissapointing. Old, tired, spacious, yes, but luxurious it was not.

Very nice location We arrived at 9.30 pm, we said to receptionist that we would like to have the dinner in 30 minutes, we check in in the room and after 30 minutes come back to restaurant but...it was closed. Why didn't you say that the restaurant were closed in 30 minutes?

Excellent setting, beautiful building & gardens Rooms should be modernized

the atmosphere, historic building, the surrounding, the place the palace If we take into consideration the general European standard it doesn't meet the expectations of a 5 stars rather a 3 stars hotel If we compare to the Portugal standard it fits to a 4 stars hotel

Nothing Does not smell good, furniture not changed since years, not well maintained hotel, absolutely not reached 5 stars standard

It was a big hotel, the rooms were spaceous and clean. The swimming pool outside didn't have any water in it.

Cleanliness, kindness of staff and hotel location. Due to the huge amount of guests, the breakfast service wasn't the best.

confortable beds, quite, nice surroundings door lock did not seem to be secure

The informal atmosphere, friendly staff and location of the hotel made it an excellent centre for our stay

Hotel cleanliness and food was very good. Very nice employees. The floor propagates too much noise and in the silence of the night that's very noticeable.

Great breakfast, beautiful house and decoration (if you like antics) Room was a bit outdated, no service all time around

met good people certain charm authentically furnished for some reson great numbrer of older lovely folks came to spend time at the pool etc though they had nothing to do with hotel. part of the reason to stay there is fewer customers not more.look for better options

the decoration was impressive, as was the building and the rooms. It is a luxury villa left by the owners with their stuff inside. It's a piece of luxurious history. The caretaker was absent late for check-in and generally the hotel seemed abandoned.

The hotel is fabulous and has a lot of potential but the inexperienced staff (or poorly trained) who do not pay attention to small details do not allow it to reach its full potential. The young lady on reception had NO customer service skills nor did the maitre D in the restaraunt. The food was good almost gourmet but the presentation, lack of vegetables and service down graded it. The champagne we ordered arrived in our room at 11.30

I loved the food, it was excellent . The wine also was very good i didn't like the service and the pool closed

Nice hotel, recently refurbished, now with modern room amenities but having maintained the historical spirit of the public spaces It was empty ... no athmosphere. Probably only a few (less than 10, I would think) rooms occupied.

Its a nice and quiet hotel for a weekend retreat.

I could not fault the staff who were extremley helpful and nothing was too much effort. Excellent location for the town, restaurants and forest area. I feel the hotel could improve by cleaning the rooms more thoroughly, especially dusting and cleaning of the bathrooms at little more.

The staff are extremely helpful and could not do enough to help. Very convenient position in the town centre. Breakfast was good with a variety of options Although not terrible, the rooms could be improved by a good clean, especially dusting and the bathrooms to be cleaned for mould in the shower areas. This would increase my overal experience from good to excellent.

Friendliness of staff Restaurant in the hotel was "reasonable"

A charming hotel in a charming village, but also rather old fashioned for better and worse.

Location and the age of the hotel. The staff were sometimes unfriendly.

Swimming pool and relaxed athmosphere It was a bit run down

It is full of character, an once splendid 150-year-old mansion on top of a hill. High ceilings, quaint furniture, a pool set in a garden. Breakfast was scarce and unappealing, the ceiling in the bathroom needs cleaning.

Good working free wifi, . Staff is very friendly and helpfull we booked 3 nights and cancelled 2 nights because of the room , the management should be ashamed of the devastating room and bed and of lack of cleaning staff. The hotel smells bad. Breakfast is below every comprehension you might have of a breakfast

helpful, friendly staff. Clean room no problems. noisy air conditioning, and badly behaved people in ajoining room (no a fault of the hotel, but not pleasant)

Travel back in time. Very simple and honest. Calm, serene. Openhearted personnel. Interesting small town. Rather difficult to find in spite of satellite navigation... Quite worn down...

The Staff speaks only Portugese and this Pension really needs some renovation, inside and outside.