Luso Hotels

Nothing Does not smell good, furniture not changed since years, not well maintained hotel, absolutely not reached 5 stars standard

Very nice location We arrived at 9.30 pm, we said to receptionist that we would like to have the dinner in 30 minutes, we check in in the room and after 30 minutes come back to restaurant but...it was closed. Why didn't you say that the restaurant were closed in 30 minutes?

Excellent setting, beautiful building & gardens Rooms should be modernized

the atmosphere, historic building, the surrounding, the place the palace If we take into consideration the general European standard it doesn't meet the expectations of a 5 stars rather a 3 stars hotel If we compare to the Portugal standard it fits to a 4 stars hotel

Children playroom Swiminmg pools Breakfast

The informal atmosphere, friendly staff and location of the hotel made it an excellent centre for our stay

It was a big hotel, the rooms were spaceous and clean. The swimming pool outside didn't have any water in it.

Cleanliness, kindness of staff and hotel location. Due to the huge amount of guests, the breakfast service wasn't the best.

Nice for family. Good outside and indoor swimming pools. Friendly staff. The staff was friendly, but we had the feeling that there is a shortage of staff, namely at the restaurant and bar. The children's room was not too clean.

The staff are extremely helpful and could not do enough to help. Very convenient position in the town centre. Breakfast was good with a variety of options Although not terrible, the rooms could be improved by a good clean, especially dusting and the bathrooms to be cleaned for mould in the shower areas. This would increase my overal experience from good to excellent.

I could not fault the staff who were extremley helpful and nothing was too much effort. Excellent location for the town, restaurants and forest area. I feel the hotel could improve by cleaning the rooms more thoroughly, especially dusting and cleaning of the bathrooms at little more.

Its a nice and quiet hotel for a weekend retreat.

location, historical building with renovated rooms Breakfast should definitely start at least at 7 in the morning. Having to wait on the door for breakfast until 8 is not ideal

The hotel is fabulous and has a lot of potential but the inexperienced staff (or poorly trained) who do not pay attention to small details do not allow it to reach its full potential. The young lady on reception had NO customer service skills nor did the maitre D in the restaraunt. The food was good almost gourmet but the presentation, lack of vegetables and service down graded it. The champagne we ordered arrived in our room at 11.30

the decoration was impressive, as was the building and the rooms. It is a luxury villa left by the owners with their stuff inside. It's a piece of luxurious history. The caretaker was absent late for check-in and generally the hotel seemed abandoned.

It was quirky full of old and interesting ornaments antiques and family photos. The hardest bed I have ever slept in. Apparently orthopaedic. The lady who attended to us spoke no english.

Great breakfast, beautiful house and decoration (if you like antics) Room was a bit outdated, no service all time around

met good people certain charm authentically furnished for some reson great numbrer of older lovely folks came to spend time at the pool etc though they had nothing to do with hotel. part of the reason to stay there is fewer customers not more.look for better options

A peaceful, central location. Lovely, gracious rooms whose decor reflected the old worldliness of the hotel.

Swimming pool and relaxed athmosphere It was a bit run down

Location and the age of the hotel. The staff were sometimes unfriendly.

The hotel was good for relaxing in a peaceful enviroment. Hotel was more for older people than young families.

helpful, friendly staff. Clean room no problems. noisy air conditioning, and badly behaved people in ajoining room (no a fault of the hotel, but not pleasant)

Good working free wifi, . Staff is very friendly and helpfull we booked 3 nights and cancelled 2 nights because of the room , the management should be ashamed of the devastating room and bed and of lack of cleaning staff. The hotel smells bad. Breakfast is below every comprehension you might have of a breakfast

Travel back in time. Very simple and honest. Calm, serene. Openhearted personnel. Interesting small town. Rather difficult to find in spite of satellite navigation... Quite worn down...