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Parking charge. I requested an AARP discount and was told I had to request at the time of booking.
It was very close to the airport.
The hotel was clean and the room comfortable. The staff was professional and friendly. I was very surprised and disappointed that there were no microwave ovens available for the guest. A staff member told me the only microwave was on the first floor but after I dressed and went to the lobby, I had to ask a member of the cleaning crew to warm my food because the microwave was in the hotel's kitchen. This was very inconvenient . We also didn't realize we had to pay $8 per day to park.
Great staff. Good transportation, room layout, breakfast. Water pressure was a litle weak.
I didn't like that on the floor that I was staying smelt like cleaner. It was a very potent smell and was unpleasant going from the elevator to my room.
Nice breakfast. Having a bar and snacks available at night.
I enjoyed my stay. Comfortable room and good breakfast.
It took all that I had not to walk away from this hotel the first day my husband and I walked in. The front lobby smelled like a wet urine mop, and proceeded to smell the same the entire stay. I requested a quiet room, and it was anything but quiet. We were placed on the side of the hotel to the busiest part of the highway outside, and had an AC unit in the room that rattled, squeaked, and was way too lout for a good night's rest. The shower was not clean and neither were the lamps inside the room . . left over hair and lots of dust. We got this stay to relax and not have to look for a place to go and eat too. The breakfast here was ok, nothing great, and not enough seating. I would not stay here again.
The room was comfortable Bathroom was ridiculously small. Definitely should have had a sliding door instead of a swing door.
The rooms are spacious and clean
the girl at the desk was really nice. The beds were super comfortable, and our room was very clean. the breakfast should be open till 10am, it closes at 9. the tv was older, flat screen but not a smart tv. The desk chair was old and had a big rip in it. The area right around the hotel was okish, but just down the road is pretty rough.
Nothing. This place is scary. Looked like drug deals going down in the parking lot. The ceilings are crazy low everywhere, room reeked of weed, the bagels may have been a year old, our room was the smallest hotel room I've ever been in. There was a very kind lady at the front desk. Other than that, AWFUL. I have NO idea how it has the rating it does. Trust me pay more and stay at the LaQuinta next door.
Nothing at all!!!! But the price! Complete trash!!!! Like a trap house in there! Glad it was only for one night
Dirty, loud, old
It was a very quiet area and the blackout curtains were awesome. We appreciated the refrigerator in one of the room since we made cheesecakes that needed to go in them. The other room we had was accessible for elderly. Our room smelled of cigarette smoke and my mother n law's room smelled damp and musty. I didn't like how our window was open when we checked in at 11pm.
Close to airport and shuttle . Good price for a overnight stay before catching another flight Aging furniture
It was great. Liked everything
They had roaches and I have video footage!!!!!
Hate the place. Dirty, loud. Smell marijuana every anywhere
The hotel itself is very nice. Nothing very close in terms of restaurants etc.
Cleanliness of room needs improvement
Service was phenomenal. The architecture of the building itself is beautiful, and the location is wonderful - convenient proximity to a lot of great dining and shopping
Very close/walking distance to MARTA station. The shuttle was very handy, running every 30 minutes/24 hrs. The drivers were very nice and helpful as well. The room cleanliness needs improvement - due to our late check-in, had to ask for sanitizing wipes to clean the counters and all surfaces since housekeeping wouldn't be back until morning. Not a lot of dining options nearby, and when we wanted to order room service for breakfast we were told they couldn't deliver due to lack of staff, even though the menu offered room service during the breakfast hours.
Close to the airport We arrived very later after a canceled flight to find out that the room we had reserved online was not available. It seemed there was only one person in the entire hotel that night who was responsible for all of its occupants. She was not able to find us another room anywhere in the area.
Super cute environment, great service at the bar. Loved it!
The staff was wonderful.
We had to move our reservation last minute. Though we went through an online service, it was easy to work with the hotel to make the last minute necessary changes with no extra costs or stipulations. We would definitely recommend this hotel and would consider a return visit.
The hotel seems to have been recently remodeled so it was in excellent condition. I liked best the continental breakfast, it was great since I was leaving early and had no time for a sit down breakfast. No complaints, it worked well for my purposes.
Parking. Close to airport. Airport noise. Room not serviced day 2.
I stayed here for one night on a weekend. I was able to get the room I wanted with a king bed, which was a nice luxury. My room and bathroom were very clean, which I guess is due to the recent renovations that someone mentioned in a review I read when looking at this hotel. The sheets were clean, the bathroom was spotless, and there were no weird smells in my room. Thankfully the place wasn't overrun by families with small children, which can sometimes be overwhelming for a young couple. But at the same time it seemed like it was definitely family friendly. The breakfast was your standard complimentary hotel breakfast. The front desk staff was a hit or miss. The person who checked me in was rude but the person who checked me out was welcoming and not rude.
After a long night and a missed connection, we found BWAE had best cleanliness and overall ratings of nearby hotels. It was a quick shuttle from airport, rates were reasonable, and staff pleasant. Rooms were surprisingly clean, fresh white linens, recent updates etc. Bath was clean but a bit dated however some updates had been made. Due to the late hour, we didnt look around much beyond the bed and bathroom in the few hours we stayed. Walking into the lobby, we were initially concerned that we made the wrong choice because of the old, musty smell but thankfully it stopped there.
My family appreciate the kindness of the staff My kids were frustrated not to have been able to use the swimming pool which was not cleaned.
Erroneous fire alarm
I liked the cleanness of the room and the vicinity of the airport. The front desk staff was very correct. There wasn't a scale to weigh our baggage.
Close proximity to the airport hotel was being remodeled but staff did not tell me this when I checked in.I was just given my room number. When i stepped off the elevator I though i had made a mistake....the entire floor looked like an unfinished building with no carpet holes in the floor sawdust everywhere. Looked the area had been bombed. The room was totally different however. it would have been nice and the right thing to do have done which would have been told what to expect .
Wonderful staff! Beautiful, contagious, bubbly personalities! I had an issue with my credit card while checking in for incidentals due to my bank being unaware of my cross country trek. The staff were very accommodating and patient while I contacted my bank to correct the fraud speculation. Thank you for making my stop a good one!
Unplanned stop-over in Atlanta - this hotel was the only one having rooms available - so that was positive. Smoothing iron was broken but was replaced within 30 minutes. Although sheets and towels were clean, the overall cleanliness of the room left much to be desired - it came with two cockraches included! Amneties - None. Breakfast? - well okay there was some. 100 Dollars for this stay was way overpriced!
The value for money was excellent. The free shuttle service from the airport was extremely convenient (once you know where to find it at the airport, which took a while). There's a public transportation stop right outside the hotel. Free Internet access in the lobby at non-crowded times (nominal fee if other people are waiting in queue to discourage sitting there forever). The free continental breakfast was very light on content. I did not get an accurate perception of the establishment from Booking.com: I thought I was going to a hotel but it was really a motel, with the rooms all accessible from the parking lot. I was fine with it once I made the mental readjustment but it wasn't quite what I'd expected. The photos make the place look a bit shinier than it actually is. The lobby and rooms are actually a bit more run down than in the photos, but still quite passable.
nice friendly staff, clean comfortable room. Free Shuttle bus to airport and transport connections was great. in the direct flight path of the airport so a little bit noisy.
My room was on a ground floor. N/A
I like the conveniance of being able to check in at 2:00 am. It seemed a little easy access for trouble makers to gain the attention of the guest.
Staff courtesy, clean rooms,early morning breakfast (4.00am)
Conveniently located to Atlanta International airpoirt
Good basic room in a convenient location near the Atlanta Airport. We wanted a cheap place to stay on our way to Puerto Rico. Newspaper was nice. Hotel has convenient shuttles to airport every 1/2 hour. The only thing was the breakfast waffle tasted like cardboard. But there were plenty of other options so this is just me being picky.
Good location near the airport. For the price, the room was fine. The breakfast was mainly cereal and toast, but they also had a waffle maker. Definitely about what I expected. Would've been nice to have eggs for breakfast but that is okay.
I needed to overnight in Atlanta on an ongoing trip and it suited me perfectly at the airport. No
Staff was very friendly and helpful,specially Mr Patel and the airport shuttle drivers. Hotel is located very close to the airport and they provide free transportation to a nearby restaurant. Would go back again.
Cleanliness and location Run down
good room, near the arport there isn't the breackfast we have payed, after we have sayd they give us a ticket with 20$ discaunt but the breackfast are very expensive and ticket is not enough
Friendly staff, good food, shuttle to airport and clean accommodations. Would definitely stay here again. I have nothing negative to say about this hotel.
Tiffany was over the top amazing.
Courtney in the front desk was the only nice staff member, she took good care of everything I asked her. The fifth floor, even a non-smoking floor, smelled like they have been smoking for years, when I told that to the person at the front desk she said "well, our smoking floor is the second one, maybe it's because of the smells in the elevator", which is absolutely absurd and does not solve the problem. The staff at the restaurant was careless, they only showed up to the table to take the order and deliver it. They didn't even looked at the table during the whole time I was there. The bedroom was not visibly dirty but the bathroom smelled like urine. I would never stay there again or advise someone else to do it. It was very unpleasant and uncomfortable.
Location to airport The hotel is outdated in general. Stains in the tub makes you not want to use it without flip flops on. A simple refinish of the tub and paint throughout the entire hotel would easily improve appearance. The small pillows on the king size bed needs to go. They should at least be comfortable if you are going that route. The carpet is disgusting and in need of replace or a good shampoo. The elevated reeked of smoke & pee. There were people arguing in the halls at 2 am. I'd recommend putting roudy types on certain floors away from those there to catch an early flight. The continental breakfast was a nice benefit and average with a waffle maker section, eggs, cereal, sausage, and mini muffins. I'd choose another hotel if needed again.
The price for what you're getting and where you're staying is tough to beat. The room was clean. The A/C worked well. The staff was friendly. The complimentary breakfast was hot and tasty. While the hotel we kept clean, it is still incredibly old and outdated. The A/C, while it served it purpose, was incredibly loud. The elevators bounced for at least a minute before opening to let you out. The wallpaper needs replacing. Just overall, the hotel needs a facelift. That is mainly cosmetic though. However, something that is problematic and not simply cosmetic is the parking situation. I'm not quite sure how they were originally able to permit for such a large hotel with so few parking spots but it's a joke. Throughout most of the day, every single spot is taken up and you end up with people trying to squeeze their car in wherever they can, often times having to park illegally just to be near the hotel. At least point there's nothing they can do beyond building an unrealistic park garage so just keep that in mind.
Friendly staff Someone tried to break into our room. Reported it to the front desk at checkout and so far no one from Howard Johnson has contacted us.
Staff was friendly, pretty responsive overall. Outdated and rundown a little, wifi was sketchy and frequently dropped, close to highway that has a lot of traffic all night (loud), nothing really appealing within walking distance, complimentary breakfast was okay, but not great. Just generally so-so.
Service was great and hotel staff got us a pack and play for our 6 month old really fast. Room was cozy, but spacious. Wish we could have stayed longer! N/A
The front desk guy was overworked but in a good mood. He was helpful and courteous. Bath tub/shower did not drain properly. Access by personal car was confusing.
I was very please staying at the Hilton Garden very clean!! a very good deal usually those kinds of hotel are always very expensive no
Front desk provided great customer service
Check in was quick and customer service was professional and positive. Loved the staff's kind energy. Bed was uncomfortable and too soft.
The bed and pillows were great! Using the third party for booking means I don't get Hotel benefit credit.
The Staff was friendly and helpful. I would stay again. I did not like the fact that parking was not included.
decent hotel. Bussiness center very handy and well equipped. airco somewhat noisy.
Newer hotel with convenient shuttle to the airport. It is relaxing and hidden off of the main road. The beds have adjustable comfort levels. The granola bars at check iin the lobby at check in were delicious. Due to the proximity of the hotel to the airport, we could hear planes taking off from our room. The air conditioning was louder than usual. Breakfast was only available for an additional cost (average $12 each).
Clean, nice decor, friendly staff, nice amenities Beds were too soft - woke up with a backache
This Hotel is brilliant,nice peopel they work there nice and clean....the only thing its fair away from everything you need a car or you lost...
VERY NICE hotel with all the bells and whistles and a great price.Walking distance to restaurants . Close proximity to concert venue and soon to be Close to Atlanta Braves new stadium
rooms breakfast buffet , not isolated rooms, therefore noisy
Location is great. Continental breakfast was tops. Rooms small but clean. Staff does a good job. Make you feel welcome.
Gentleman at front desk was nice. Just needed room for overnite stay due to airline connection. Wouldn't wAnt to spend multiple nights. Area around hotel very dark. Nowhere to eat within walking distance. Eat before you get there.
Economical; spacious; good breakfast bar; friendly service In need of some repairs; overly reeked of air freshener in places; staff is well-meaning, but gave us key to room that was already occupied before quickly moving us to "proper" room. No harm, no foul in this case, but pretty sure we'll find somewhere else for our next overnight stay in Atlanta
Good breakfast bar; comfortable beds; spacious rooms; friendly staff; economical long term parking; good overall value Facilities need updating; air freshener smell a little strong; wish the long term parking agreement had a few more formalities simply to feel more confident about safety of car while away
Staff were nice, bed was comfortable, and room was quiet. Overall facility was not clean. Found a hair in my oatmeal. "Fitness Center" consisted of a treadmill in disrepair that worked intermittently, and a reclining bike with broken water bottle holder and loose fittings. The weight machine was rusty, and also in need of servicing.
Front desk staff was very helpful, and have us tons on extra blankets when we only asked for 1. Great people, clean, comfortable. Nothing
The room was clean and comfortable. The staff was friendly and accomodating. We had an early out, so the location was perfect. The breakfast was good.
To noises, inclining HVAC unit
Not enough parking
The hotel was clean and the PAID staff was very friendly I did not like that my credit card was fraudulently charged 3 separate times for 2 different amounts on 2 different dates. I did not like that the owner K. Patel was extremely rude and laughed when I called to inquire about the charges. I did not like that She was not helpful and flat out told me to call back after I had calmed down from them stealing my money.I did not like that I had to call my bank to resolve the matter as the owners of the motel had no intention of assisting me. I will NEVER stay at this motel again and advise anyone that does to watch their statements for multiple unapproved charges.
Any hotel in this area is very convenient to the Atlanta airport. This hotel shows it's age.
Great hotel near the airport and for the price it was well worth the stay! If I ever get stuck in Atlanta again I know where to go!
It is very professional, clean, trustful . We like it very much.
It ended up being a great stay but it was a little rocky when we got there. I booked a regular king room but they gave us a king with a handicapped shower. They moved us to a double bed room which I was not happy about because the beds were twin sized. They next morning the front desk supervisor put us in an executive king suite for the inconvenience so it all balanced out. They were nice people and Ms. Kim, that did breakfast, was extremely nice. :)
The bed was comfortable & the staff was pleasant The coffee in the room was terrible, my air/heat did not work correctly. Breakfast was disappointing.
Very Hip room , nice staff , small pool , 15mins to downtown .
This guest did not leave comments about this hotel.
The ability to push our luggage on a smartcart from ATL baggage claim directly into our room and then back on the SKy Train to the rental car center the next morning was quite a neat trick! They obviously have quite a time keeping the carpets clean from all the foot traffic. The elevators have an incredibly ugly carpet that shows stains badly.
This guest did not leave comments about this hotel.
excellent location, very friendly & helpful staff, very clean we had booked the room for a family of 4, only service for 3 bath towels, etc.bedding was great, pillows too over stuffed for our liking, not good quality mattresses, noisy when moved in bed 4th floor airplanes noise, over priced
The staff was excellent. My boys enjoyed their stay. One of the house cleaning ladies gave my son a $1 for his birthday. He was so excited. Variety of breakfast. The $12 parking (too high)
The room. Very clean! Breakfast. Food items were scarce, and no one came out to replenish or clean up the eating areas.
Ease of access to and from airport. Hotel was clean and very modern. Rooms also very modern and spacious. Front desk staff were very friendly. No bacon at breakfast
Great location, very spacious and quiet. Traveled with two tweens and had enough room for everyone!
When we checked in the lobby was full of people. The gentlemen asked our name and credit card for incidentals. Really thats all he said. Was friendly at all. Felt like we were bothering him. Nice clean big room
There was no hot water from shower or sink. I had to call twice to get it looked at. The engineer had to run the shower for quite some time for it to become warm. Then he left bc it was 'fixed'. The shower became cold again shortly after.
Pleasant front desk staff. Good breakfast! When we arrived, police were breaking a rowdy party in one of the rooms.
Room was very clean. The staff was helpful and very friendly.The room exceeded my expectations. The parking was somewhat limited and the spaces are small. It is fine for normal cars but tight for larger vehicles such as work trucks.
Loved the overall room and amenities! NO.
Room was far more than we expected for the price. Very clean and everything we needed. Staff was overwhelmingly polite and courteous, taking care of our every request. Only queen size beds! Would have like to have a king or 2 queens but this was all they had.
Friendly staff. Location convenience and surrounding restaurants and shopping.
This guest did not leave comments about this hotel.
Excellent value for families traveling No
The hotel was in a convenient location and had the look and feel of a condo. The room was spacious, clean, quiet, and included a full-sized kitchen. The hotel was staffed with helpful and friendly people. The free breakfast was the icing on the cake. There was nothing to be disliked about the hotel.
The hotel is located within a very busy area with lots of dining and shopping options. The hotel is an older version of Marriotts residence inn. We could tell the rooms were recently updated but the walls are very thin and we could hear the footsteps and voices of the individuals in the room above us until 2am.
The hotel was very nice. I don't know any way that it could be improved. Nothing.
Lots of room. Kitchen. Paying for the room because it was pet friendly and then paying another $100(!) for the pet fee. Your customers deserve a little more warning when it's more than $10-$15 per night (which seems to be standard in my experiences). Now, it isn't a good price.
Very roomy. Convenient to lots of restaurants and shopping.
This guest did not leave comments about this hotel.
Not my favorite hotel. The rooms were average; beds were amazing. Kitchen was old, and although clean, falling apart. The staff was very unhelpful. The whole setting is depressing. It was pretty deserted, and near NOTHING! There is absoutely nothing within (safe) walking distance of this hotel. Our neighbors banged on doors and walls all night long and quite frankly, I didn't feel safe here. Will NEVER stay here again, especially for the price. This should be a value hotel for the quality but it is certainly not priced that way!
Love the 'home' feeling of a Residence Inn. Much more relaxing than a normal bdrm/bath. Linens and pillows could have been a little crisper and fluffier. Expect comfort when you pay for a night away. Location is convenient, but not the best area.
Food was good and bed was comfort. Like bedding and room size also. Two bed room suit was great to stay withe that price aND most of all staff was great. Had to buy water bottles there and it was quite expensive. they could just install vending machine instead of selling from counter.
The stove and refrigerator Need more channels too many ESPN channels and most are the same thing being shown on different channels
Big rooms ! No
The courtyard was nice All of the construction noises, the thin walls, everytime anyone in my building closed an entrance door I heard and felt it, no matter what time of day.
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This hotel has some of the best service I have ever seen! Every employee was professional and friendly! The suites are huge and very liveable! Clean and comfortable! The airport shuttle is convenient and easy. I will definitely return to this hotel when I come back for business!
The many ammenteties and complimentary things that are made available No
I was in Atlanta on business for a week. This hotel provided everything I needed to be comfortable and productive! Staff service and friendliness was great- they even learned my name! The suites were VERY large! I definitely recommend this hotel if you want more space and a high quality hotel! I will definitely return!
Nice big room. Clean, comfortable beds. Very nice breakfast in the morning. no