Cons: I do not understand why there needs to be a reconfirmation once a confirmation has been made. I missed out on my rental because I did not receive a voicemail from Enterprise when they called. The day of the rental pickup I called them and they said oh you didnt confirm your rental the day before when we called. I had my family taking a road trip that had to miss out because of this. No where in the agreement does it state they need to call to confirm the day before. It ruined our experience.
Pros: Value was excellent, and car was at expectation. Pick-up experience was excellent--cheerful, helpful, engaged agent.
Cons: Agent a pick-up had apparently had a bad day. He was alone at the site (and in the "back of the house"), with a number of customers waiting for service. When he appeared, he seemed there against his will.
Oct 1 2017
Cons: The day I was to pick-up the car I had reserved I was told that they "couldn't find one". They literally had one job and could not complete it. I was told a regional manager would follow up and find us a car - I never heard back from anyone. I called the Smyrna Hertz office back and no one answered the phone.