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Very clean, comfortable beds, beautiful lobby, helpful staff, good location. The woman on the evening shift had to reactivate our card and she was very unpleasant and rude. But the rest of the staff were very friendly!
Room size and overall facilities Small tv, bath shower in need of upgrade
Almost Everything Fans loud
Dirty stained sheet with blood.. Can you not afford to throw dirty stained sheets away ? Blanket / sheet was stained not sure if even washed
Location to my event. No complimentary breakfast
rooms were large, clean & comfortable. room service food was good the halls & stairways were in bad shape.the ice & soda machine were literally gutted & broken with yellow hazard tape wrapped around them
The hotel served us well on an overnight trip to the Philadelphia area. Hotels in the city were hard to find and your location and price met our needs. Thanks.
Very efficient check in process. Very generous with razors and shaving cream. Wish breakfast was available for a longer time.
I liked the personal check in, the breakfast, and the pool looked nice.
Fairly easy to get to/from Philadelphia. Room had lingering smell of smoke, though in a non-smoking room.
nice room amenities great parking Comfortable bed broken bathroom door
Bed was okay Staff was rude, found a roach on the floor!
close to area ahopping.
Clean room, night staff was nice and accommodating. Bed was comfortable, water pressure in the shower was good, it is close to Philly, and there was minimal noises from the neighboring rooms. We asked for a late check out and they only gave me a half hour and did not communicate that to the housekeeping staff, so the housekeepers kept knocking on the door while I was trying to pack.
Internet coverage and appliances in the room Towels - only one very small towel each. Rooms are very noisy and you can hear everything going on in all the rooms above and either side of you - argument next door went on for hours. Breakfast hours should be until 10am on Weekends
It was a nightmare. The card entry for the door didn't work the entire time I was there. There was no phone service in the rooms (I stayed in several, thinking it might make a difference.) I had to use a cell phone, but had brought none, so I had to borrow one from family. There was no light between the beds. There was a light fixture, working bulbs, a working outlet, but the lamp was broken, there was virtually no cleaning done in the room during my stay, and the hot water ran out any time after 7 a.m. I left nothing in the room worth stealing, so the "maintenance" personnel had to steal things that weren't worth stealing: a 10 year old walkman and a 20 year old Timex watch that I left in a plastic pack in my suitcase.
the beds were really soft. the room was the best we ever stayed at be able to take are dogs
The food! Thumbs-up to the Blue Room! Nothing I can think of.
It had a pool. The room looked tired. We were given a handicap room and neither of us are handicapped. The room was through Hotel.com and I think they looked at us differently because of that factor. The room was cleaned but they didn't replace the toilet paper roll in the dispenser.
I like that they had a restaurant & bar in the hotel! They also had lost of outside sitting areas that was great Needs renovations, and updates pool area wasn't so clean! Lots of people complained about there key cards not working, also when I check in the hotel they gave me the wrong room, and it's nothing like the pictures online!
It had a comfortable bed and a convenient location The elevators took forever and it was kind of dingy. They seemed overwhelmed by the number of people checking in at one time.
Bed was comfortable with good pillows. Room was spacious and had nice work area
We got a room with a king bed and sofa bed and were pleasantly surprised to see that it was a full-size sofa with a double bed. Pool was nice. Staff were helpful. Toilet continually made dripping noises--never fully stopped after flushing. Bed was really hard! No free breakfast--especially with having 2 kids with us this would have been great.
The communications room only had two computers. Only one of them worked. When I called the hotel to confirm my reservation, there was non. You people charged me for something I did not get. Fortunately, there was a room available. I will never book with you people again.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
The staff was very friendly and nice. Had a nice breakfast for adults. Room was clean. No fan in bathroom. Had a very slow drain in bathroom sink. Werent really big issues. Told front desk about drain when i checked out.
Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
I really liked the kitchen accommodation. there were squatters sleeping on the second floor. I literally didn't want to carry my wallet and found myself unnerved BC the elevator never worked at night. The maintenance man walked in on me sleeping. Had no ac ALL weekend. Was not offered anther RM.
1st room I was put in was under construction. 2nd room smelled horrible, and was dirty but at 5 am I chose to stay until checkout. We won't be going back no matter the savings.
The worst experience as far as my experience with hotels
Location The only thing good thing was parking and location, the room was disgusting, felt more like we were staying in a dungeon
The only thing I liked was that the staff was willing to give me a refund so that I could find another hotel. I did not want my children to sleep there. Very Disappointing experience - the room was dingy and old, reeked of smoke and had an ashtray (despite being repeatedly told it was non-smoking). Table hadn't been cleaned, no fridge as promised, no remote for TV. It's a live-in type hotel. Did not stay.
stovetop microwave fridge with freezer cabinet space BEDBUGS! We woke up 2am to leave abd the bugs were adult and huge myself and my child have so many marks ...Stained sheets standup shower no sink space had carpets box tv amd smells of cigarettes
Nothing! WORST hotel I have ever stayed in EVER. Should be rated as 1/2 star at most never a 2 star. Carpets filthy w 1 stain after another. Furnishings severely dilapidated. Afraid to sleep in stained beds, all 3 slept on top 'cleanest' bed fully clothed.
Nothing Yes, the room smelled of marijuana, the toilet was stopped up, only one wash rag. I reported the toilet, went out for the day, returned late evening and the toilet wasn't fixed, the room wasn't clean. Was moved to a new room and the AC didn't work.
Very rude staff calling guest vulgar names downright just nasty people dont stay here. Staff dirty rooms uncomfortable beds would rather stay in a refridgerator box in an alley before staying here
I left the room one hour later because I couldn't sleep due to the mildew smell ! End up going to emergency room with a respiratory issues but there were nobody in the office and I did my check in didn't even when inside the room and arrived back at 11 pm Dirty
NOTHING! DISGUSTING!!! BEWARE...DO NOT STAY HERE!!!
Nothing. We drove to the address and it was a vacant lot. Everything. Apparently the hotel doesn't exist anymore.
Easy access to Philly, Modern well-designed, friendly staff Stains on room carpet, bedspread, missing iron, blown light bulbs in desk lamp and bed lamp
Heated pool ; good bar; excellent location; friendly staff; trendy
I like the staff. They are very courteous and friendly. For the price, the room wasn't as clean as during my last visit (the bathroom, bedding and towels were fine but the rug and chair in the room had stains). Some lights in the room didn't work. There are cheaper hotels in the area that are cleaner.
Price compared to others in area Unique room layout - not designed like all others Bed comfort was 6/10 Other Aloft hotels I have stayed in had nicer showers with 2 outlets etc. expected the same but didn't have it.
I like to get a printed receipt fornmy expenses. Please resend my receipt I didn't get an email
Great location, friendly staff, good live entertainment. Pool stays open later than other hotels Pool very small, Lots of young children unsupervised in pool area/fitness center. Very hectic in pool. No staff member present to enforce pool rules. Rooms had no microwave, food/snack items were pricy in comparable to other local hotels. Breakfast was not complimentary. Not really worth paying the price with no incentives to be there. Expensive for nothing.
staff was friendly and helpful Beds were comfortable excellent value could open windows coffee maker in room didn't work
The location is great as we travel south. The fact it accommodates us and our dogs is a big plus. The rooms are big and nicely appointed. The breakfast is very good.
42 in TV flat screen -great for watching sports and playing video games -bring your own play- system. Comfortable queen size bed. Sitting area-perfect for entertaining friends. Snack / coffee bar appeared to be finished but not in operation. Used the compter /printer downstairs in nook near lobby area at no charge. Overall, a good comfortable to stay. One resturant within walking distance.
Absolutely pleased in every way. Staff very pleasant. Room clean and modern.
Stayed here for a weekend visit to Philly with a GOOD BUY deal. Great place. Clean spacious room. Upscale room decor. 24 hour bar and food (limited) in lobby. Nice breakfast, although ends early for a Sunday (10am). Easy access to Philly. Right off NJ Turnpike (a little hard to find at night - in a corporate business park.). Chilli's a walk. Other restaurants in area.
The hotel is located in a quiet group of other small hotels and small businesses. The roads around the hotel had little traffic so that running was possible. The major road Rt 73 required the use of a jug-head for turn-around or one could drive through the small roads to Attium Road which allowed left turns. Located near restaurants: On the Border and Sage Diner. The room and nearby guests were quiet. The internet access was good. I would stay again because it was a good value for the money.
Great place. Located in a great area with lots of other things to do. Staff was helpful and the rooms were kept clean!
it is the best hotel in mount laurel that i have stayed at. will stay there on my next visit.
WOW! This hotel was so clean and the staff was friendly. The room was very large and had all the amenities you could need. The only trouble we had was keeping the temperature in the room comfortable. We would definitely return to this hotel!
Not uch offered on what they call breakfast. You are lead to believe that they have a hot breakfast. It is not FREE, you will be billed for it. Nice rooms and updated though. Cut back services since they updated.
I was visiting cousins in Philly and the Jersey suburbs and this place was very convenient. There are many hotels in the area but I wanted to avoid the 'over used' names since it is at a very busy crossroad area of America. This Hyatt Place was about the same size as most roadhouses, but it's a class apart. The room was more like a suite, very modern and nicely laid-out and furnished. It had a wet-bar area and generous work desk plus a giant screen TV with a wrap-around sofa viewing area. Big comfy king bed with extra pillows. Classy breakfast and goodies included. Very friendly and attentive staff. I would go back in a heartbeat.
The room was large enough for my husband, myself and my teenage boys. The staff was very nice and willing to make us feel welcome, supplying those "left at home' items. The room was clean and the beds were comfortable. Check in and check out was a breeze. I just wish breakfast was not so expensive. I did not like the pillows, they were very uncomfortable.
Convenient location and great staff Expensive with no perks. Breakfast and dinner were very expensive for so-so food. Beds were ok, pillows were awful.
if.you're on your way to somewhere else and have small children, you can't really go wrong. its a solid stop over. Hotel staff were great. cleanliness needs to be upgraded. the "water park " was great but not for thr price charged ($20 per person).
Unfriendly staff that couldn't be bothered, broken fixtures in the bathroom, room door had large air gaps letting in hallway noise
The carpet had stains. The room clock time was off by a few hours. The glass decorative mirror by the computer desk had a viable crack. The guests on floor were very nosy, kept banging doors disturbing in the middle of the night. No peacefull sleep here.
the staff was very attentive to the guests we did not have anything we did not like
It was very peaceful. Not alot of noise and traffic from other guest. I was told that I could have a late check out, at no extra charge due to it being Sunday. That all I was to do was call the following morning. Only to be told, I was misinformed and given incorrect information. Thus had to leave sooner than planned.
This is one of the best hotels I ever stayed at what I like about it most of all is that the beds are so comfortable No
Shower, cleanliness and location
Nice room No
room was comfortable and had everything i needed neighbor had a dog that barked. staff wasn't attentive at check-in or during meals at the restaurant.. all other staff was wonderful
This guest did not leave comments about this hotel.
room relatively spacious. Bed was comfortable. The office chair was damaged in several places, but otherwise the room was fine.
This guest did not leave comments about this hotel.
staff was generally nice. no attention to detail in cleaning. I could see a haphazard job was done on the bed board (a few streaks that showed no other part was touched). one bed sham was dirty/stained. did not accommodate late check out.
Bed and pillows were extremely comfortable. No
the location was very convenient; the accomodations were very comfortable; the services were excellent when I checked out, my bill was $148.00 more than the confirmation said would be my total charge. It did not say total charge plus tax, it said total charge. At any rate the difference could not be explained by citing the taxes; it could also not be explained by adjusting the number of nights. I asked for an explanation from the Desk Agent (Marilyn) but all she said over and over was "It's (the reservation confirmation) wrong." "It's wrong." I could see that and that is why I wanted an explanation. Several of my siblings and their families stay at this Hotel often, I will recommend against future reservations until and unless I receive a satisfactory explanation for the overcharge.
A very quiet and relaxing hotel. Very ample room with good bed. Breakfast included was excellent ! Motors of air conditioners outside were loud and hummed all night.
The bed and bedding was extremely comfortable. I didn't like that plastic utensils and styrofoam was used for room service.
Clean, comfortable bed and room; spacious; great shower; excellent location. Could use a bit sprucing up (for example, lampshade had tears).
it was fine I like Holiday Inn
the room was clean, annd huge. Joe at the front desk was very friendly when we arrived at 1 am. no
After canceling my reservation at a prior hotel due to the lack of cleanliness I found this room at a great rate and they were able to accommodate for my pets.
I have to say I have never been to a hotel with such a lovely and friendly staff. I have never stayed at a nicer hotel for a cheaper price. I was extremely satisfied with my stay in it's entirety. I would 100% stay at this hotel again.
Clean, comfortable, close to highway and mall Not very kid friendly.
The accomodations were clean and well kept, and rooms were updated. Both nights I stayed the hotel hosted large groups. While I understand that the noise of 50 pre-teen girls are not exactly controllable by the hotel, I would have appreciated some consideration in my room placement. I was traveling with a 20 month old, and the shrieking and stomping continued well past 12 am. Same deal the next night, but with a different group.
Proximity to family and friends and for the price, it was really nice. Wish the bathroom was a tiny bit bigger, but the kitchenette area was nice as well as a working desk. Which bed but I have been a little bit bigger Good price and value
No room cleaning service
Staff Their prices are higher this year
The room was wonderful with well-stocked kitchenette, ample workspace, and comfortable chairs. The bed and bedding were high quality and comfortable. The entire room was spotlessly clean, including the bathroom. While many appliances were available for guest use, there was no blender. Perhaps it was in use.
I liked the way the room was set up, bathroom and shower was nice , bed was comfy , and work out area was super fun.
This guest did not leave comments about this hotel.
cleanliness,staff and location. the wall unit ac/heat did not work...compressor kept coming on keeping us up all night....staff at check out apologized but did not offer any credit on our bill.
Convenient Cleaning person came in the room without a warning knock
This guest did not leave comments about this hotel.
Location We did not get there till early morning the next day checkout was at noon. They billed my card kept the money and said We couldn't have the room. We were stranded. They wanted us to pay for another room. Horrible service. Highly inconvenienced.
Clean, quiet, pleasant staff. Well equipped for extended stay. Free laundry also Minor problems reported but not corrected: ice maker broken, refrigerator leak, 2 washers not working, no iron in room. However these were minor annoyances and not worth reporting again
Location Need more washers/dryers
This was a hidden gem. Did not expect much but I was surprised! Staff is very pleasent, rooms were nice, bed and pillows so comfortable, breakfast was good! Will definitely come back and recommend to friends and family! Thank you! No.
We absolutely loved everything. from staff to the room everything was just perfect. No such thing
The staff was very friendly and professional. The bathroom needs to be worked on the tub looked old the shower head old the water took a while to get hot. The toliet needs some work too it flushes slow
This guest did not leave comments about this hotel.
Room layout and comfortable bed. Main entrance had no pull up area for check in.
All the staff were excellent, but I was especially grateful that on check-in, we were told that many of the rooms on the first floor were taken by high school girls in town for a soccer tournament. We took a room on the third floor, and slept beautifully.
Room was great!! Large full kitchen friendly staff great breakfast! No
Location and Price
Cleanliness friendly staff and of course the price. Nope. Lol
The size of the room Frequent customers can make all the noise they want without being thrown out. People like me have to move to another room to avoid the noise.
Very spacious room with full size refrigerator and kitchenette, including utensils. Full size couch, a desk and king sized bed as well. The hot breakfast (eggs, sausage, oatmeal, waffles, etc.) included in the cost of the room was excellent.
Staff was awesome..Rooms were clean..Indoor pool&jacuzzi was great for the kids..Enjoyed breakfast.Our stay was just Great overall. When we moved the sofa so that we could see the tv better..It was a little junky behind the sofa..Had to put it back.Not a good site.
One of the cheaper ones close to Philly. Would not stay again. Not even the right size sheets for the king bed. Toilet felt like it would break when I sat on it.
Nothing Room dirty, not safe environment, not breskfast, right next to a busy road so it is noisy. Far from the city.
fridge and microwave old and carpet wasn't clean, it needs upgrade
Nothing.. It was the worst hotel I've ever been to. The bathrooms were not clean. The room in general was not clean. The wash clothes and towels had stains on them and the sink was dirty.
The person at the front office was very friendly; great attitude They need to focus more attention on cleaning; low budget does not mean that cleaning shouldn't be paramount
The kitchenette was a necessity since we were traveling with a two month old. There was even a pot and paper towels readily available. The staff were extremely polite and helpful.
It was great fit my family and I. We will definitely be there again. The family that was on the grill all day long.
The rooms are spacious, clean and updated. The staff was friendly and pleasant. The hot complimentary breakfast was also very good. All around a nice place to stay!
Very clean. Beautiful large room with all the amenities one could ask for, for a great price. The bed was incredibly uncomfortable. The hotel had rooms filled with underage kids drinking and fighting and screaming all night long. Then cops came, 5 squad cars. It was ridiculous. It is a 3 story hotel without elevators so we had to hear these drunk kids crying screaming and fighting with the cops and other guests up and down three flights of stairs, inside and out of their room, then in the parking lot outside our window.
It was a very nice room very spacious