Marlborough Hotels

They serve you in plastic cups. No restaurants. It says breakfast included but there is only a basket at the reception with a pile of croissants. Beautiful view over the trucks, therefor, you better not change your clothes in your room with no closing the curtains.

The room was comfortable, clean everything was fine. Nice breakfast spread and why don't all hotels have free wi-fi throughout?

great staff, especially in the restaurant.

the place is really for trade show people. i was just a generic visitor to Boston, and probably should have stayed at a smaller hotel.

The breakfast buffet was good.

The room we booked with Kayak was not the room we were given at the hotel. After a lengthy discussion they moved us to the renovated floor. Please note they were telling us it was Kayak's issue. I am sketicple now to book again through your site and or stay at that hotel again.

The bed was too soft.

actual suite, with 'living room/ kitchen' as well as bedroom. Complimentary breakfast and evening 'manager's reception'

On leaving, left bad taste in my mouth when I discovered that using the water bottles provided added on a cost of $5 per bottle. It's not the cost that bothered me - it's the fact that there was no indication that there would be a charge.

Welcoming staff Clean room Everything worked

Nothing to dislike

This place was really quiet and very generous while my stay. I only was there for one night, due to my training I had for the weekend, but I got a chance to take a tour myself and did love the cleanliness of the hotel. Food was great at the hotel. Do recommend it !

Vibe (modern design) Comfortable and clean room. Comfortable bed. Location Value for money

Coffee machine should be better Noisy old AC Old Windows

Staff was great! Very accommodating, clean room, smelled great, quiet and easy checkin/out

My girlfriend whacked her ankle on the bedframe that was out of place..It was unsafe and not a good thing. Her ankle is now swollen and it is messing with her work schedule. I can not go back to this place because of this...

The kitchen in our suite worked wonderfully for our family.

The dining area was very cramped during breakfast times.

Everything about this hotel was exactly what we were looking for!

No.

nice location

needs new carpets/ and up dated

Kitchen, bed

No shampoo in room.

Location

They gave me a smoking room and did not want that. Very dirty inside

Straight forward living conditions. Decent bedding. Shower was great; two shower heads with a walk-in area. Easily accommodated two.

Only problem I had was that the remote for the 37" HDTV was missing in action. There was a remote for the AC, but we could not find the TV remote. Easily worked around by using the buttons on the side of the unit.

I liked the early check-in confirmation. Room was clean and upgraded and represented a very good deal for the price. Room was surprisingly quiet. I slept well.

Hotel provided shuttle service for marathon runners and was exceptionally organized. Rooms were great. Restaurant service wonderful

Can't think of anything they missed

It was the perfect stay before the Boston Marathon. They had everything needed to be prepared for the race... good Italian food close by, a fridge in the room, great breakfast in the morning, and even a shuttle to the start of the race!

Our favorite thing about the hotel was the freshness of the 'modern' feel of the room and it's appointments - clean, simple, uncluttered - probably leading the field of where successful lodging is heading. Easy access to 495 and 90. Across from Cabelos!

No negatives.

Seemed like a new hotel, modern clean decor. Continental breakfast above average. Excellent that they provided turkey sausage.

My room faced the Mall entrance across the street. The mall store signs were lit-up like a lighthouse beacon ALL NIGHT and the room did not have black-out curtains to draw. A little confusion about making up the room but that was quickly remedied.

location is good room was not too bad

non smoking room i was in had no windows, had to prop the door open for a while to get fresh air. upon leaving everything in my bag stinks of smoke.. it smells like i was smoking.. it is very very bad .

They are trying to improve the exterior appearance. It really looks shabby. The rooms are pleasant, clean but well worn.

Exterior is really a mess.

very nice room and quite

no pool

Our room was clean and comfortable. The staff was very friendly and helpful with advice on local restaurants.

The busy divided highway made access by car difficult.

My shower and bed.

just stayed there for a place to sleep and fuck.

Pool only open 12-9 pm. Big disappointment to us as we would have picked elsewhere had we known.

The room was newly renovated. It was extremely clean and comfortable. It was quiet and private feeling. The queen bed that we had was very comfortable. We had a suite, which was comfortable and spacious. The breakfast that was provided was filling and of good variety and quality, especially for a hotel breakfast. The wifi was easy to connect to and plenty fast. The staff was especially friendly and helpful. We needed directions for transportation and restaurants and they went out of their way to make sure that we were given clear instructions and quality suggestions. The price that we received through using Kayak gave us a great suite at the price of most small rooms elsewhere. I really couldn't have been much happier with our stay.

The breakfast staff could do a little better job at washing the dishes and utensils more carefully. There were a few times that I had to leave a plate or fork laying on the counter because it wasn't sufficiently clean. They did a great job of keeping up with the number of people eating each morning though.

Staff friendly, breakfast was good, hotel was clean, and the room met all of our needs. Would stay there again.

It was extremely clean, well stocked and the people were overly friendly and helpful!

The signage by the road was covered by the snow so we actually pulled into the hotel before the Residence Inn.

Seems in need of a renovation - lots of things in room not quite right. TV didn'the work, A/Canadian struggled, ripped blind, stained carpet. Didn'the like paying for WiFi separate, but when I did, slow, slow, slow.

Starting with the stringy towels (The kind that you would use to wash the dog) The one bar of soap, very small. The $9.95 a day charge for internet. The security bar for th door that was loose and stuck thought I was stuck in the room. No refrigerator and a small ice bucket. It help exactly two small glasses of ice. I was shocked that this was a Sheraton The desk clerks new nothing about our event or that the event had a block of rooms reserved. I will not stay there again.

The good ratings are accurate! This lodging is in a quiet location outside the hubub of the area. All was very clean, in order, pleasant staff, efficient in all ways. A very good place to stay.

Breakfast was much better than average hotel breakfast. Staff was very friendly and professional. Room was clean with lots of easy-to-reach outlets for charging electronics.

Shower drain ran slow.

Nice breakfast and breakfast room with a variety of seating. Spacious room. Quiet. Great location. Clean.

TV channels did not match list in room. No microwave in room. Awkward parking. Wasteful laundering of sheets and duvet cover for extended stay. Also wasteful discarding of partially used toiletries. Awkward configuration of bathroom amenities since toilet and sink were often used by second person while shower was in use. The space was very tight.

Was very. Old.bathroom tiles dirty. Only a old tile shower. Tables were chipped and scratched No chair in room.

Staff was friendly and helpful.

Room was poorly maintained.

Not much

We reserved a room (200 dollars) when we arrived we were told that the carpets had just been steamed and were damp. Two hundred dollars for a room with damp carpets. That is inhospitable! They moved us to a room with only a shower that was habitable. But our stay was spoiled. Never again!

The pictures include the breakfast bar which appears to be against the wall. It isn't, there are staff behind the counter charging you for food. No complimentary breakfast. Also the food seems microwaved. You are better off eating outside of the hotel.

The Staff was great the room quiet and clean. The Atrium in the center and the pool was so inviting. A very sweet experience. Hotel employee was the first staff member that helped us with pool towels. So happy and welcoming. GREAT visit will sta

Maybe a complimentary breakfast like other hotels to start out the day. Every thing was Wonderful otherwise.

I liked the size of the room and the amenities. It's a very large hotel.

This hotel could use some serious updating. It's clear not a lot has changed since it was built except that it did have a nice flat screen tv.

After spending multiple weeks on the road, I felt a great deal of comfort at The Residence Inn Worcester. The staff was amazing from start to finish. The room always smelled fresh.

on either Monday or Tuesday, there kitchen attendant who was highly unprofessional .. seemed really unhappy, while throwing food around, and carelessly moving from dining room to back room. White woman, with a ponytail.

Staff and comfort

Some days cleaning in room was not good

Bathtub had hair in it upon arrival..when I turned the shower on in the am...brown and black water came out...as my husband said..good thing I run the water first

Air conditioning was struggling to keep the room cool on a very hot night

This hotel had wonderfully accessible rooms including a roll in shower.

No, we liked our stay.