Hampton Inn & Suites Chicago Southland-Matteson

The rooms and facilities are generally clean, with friendly staff and a pleasant atmosphere. However, some guests have mentioned minor cleanliness issues, such as missed spots during cleaning.

Yes, the hotel is pet-friendly, and pets are allowed on request with applicable charges.

The hotel offers a complimentary breakfast and has a restaurant, snack bar, and vending machines for drinks. However, some guests have mentioned overpriced convenience items and snacks.

The staff is generally friendly and helpful, providing efficient check-in and clean rooms. However, there have been isolated incidents of unsatisfactory treatment by staff, as reported by some guests.

The hotel offers free parking, providing convenience for guests with vehicles.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

While most guests found the rooms clean, some mentioned minor oversights, such as uncleaned mini-fridges. It's advisable to check for cleanliness upon arrival.

A few guests experienced noise disturbances from neighboring rooms. Consider requesting a quiet room or addressing noise issues with the front desk if encountered.

The hotel's proximity to dining options, such as the nearby Olive Garden, provides convenient choices for meals outside the hotel.

Some guests were surprised by an additional fee for early check-in. If you require early check-in, it's recommended to clarify the hotel's policy in advance.

A few guests had difficulty adjusting room temperatures. If this is a concern, it's advisable to communicate any temperature preferences with the front desk.

The hotel's location near a strip mall offers opportunities for shopping and dining, providing added convenience for guests.

Some guests encountered issues with smoke alarms being triggered during showers due to the hotel's smoke-free policy. It's advisable to be mindful of this policy and its potential impact on the guest experience.

If specific amenities are required, such as gluten-free options or additional toiletries, it's recommended to communicate these needs to the hotel staff in advance.

While many guests felt safe, a few mentioned incidents of feeling uncomfortable or experiencing security-related issues. It's advisable to address any security concerns with the hotel staff for reassurance.