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Aesthetically, the common spaces were lovely. The food and beer were reasonably priced at the restaurant, and the minibar prices were fair. The staff was very unfriendly and unhelpful. To use the spa you have to pay an additional 13 Euro per person.
The building its self was neat. Everything else to horrible! Yes, hidden fee's lack of communication from staff.
Extremely very well situated across from Brussels airport entrance. It's the prime dpot to spend the last night before you leave. The good is good. Good breakfast. It's on the more expensive side but the location is what makes this property so convenient. There is a good train connection at the airport to get to the center of Brussels Antwerp Gent of Oostende. Its of course well understandable to the expensive side. Breakfast $25. But it's location makes you accept.
Perfect location, nice and well spoken staff. Wonderful mattrass
Very convenient for catching early morning flight The hotel was under renovation - the only restaurant operating was very crowded and busy
Convenient to airport - just walk across the street.
Perfect. Just in front of the departure hall. The best place where to stay if you depart early in the morning.
40 steps to Brussels international airport
Can walk across street to airport. Bar area was short staffed so see I e was dry slow, but to their credit, the bar manage really was concerned. Plus their computer system was down
It was conviently located for our needs. My wife and I needed to take a flight early the next morning and, while we aren't rich, we enjoyed our stay for the night. We were ready to take the flight. Leaving. It was sooooo good. It is unfortunate in this survey that there wasn't a choice "very good" because the item that we checked as good was very good, yet not excellent.
Excellent location I had a very badly soundproofed room (next to the lift). Outrageous for a room of that price.
Position of electric outlets in rooms too far from bed
Location is perfect. Walk to check in at airport. Restaurant costly and service in restaurant slow.
Can't beat the location if you need an early flight the next day.... This is ripoff pricing. First of all, the website says rooms from E139. But don't try to find a room at that price, E209 is what you pay. Without internet. Without Parking. Without breakfast. Even Tokyo and Paris are cheaper.
The roomservice menu is very poor, food in general is not of high quality. I had to drink my wine from a plastic glass!
cleanness and hotels facilities (hotel shuttle on call during the night was very useful)
Close to the ariport Room not clean (especially toilets and floor) - Very noisy : I could hear the other client calling his wife thru the wall, and all the noise coming from the corridor
Everything was perfect.
comfort and proximity to airport
Close to airport
Efficient transfer to the airport Cleanliness, in particular the carpets in the rooms. In urgent need of change.
The location to Budget car rental and the airport. The internet charge was ridiculous, and the internet service unacceptable, possibly due to spyware used by the service. When you charge for internet access, it should not include breaches in privacy. This alone will cause me to never stay at this hotel or any other hotel in the chain again.
The hotel is close to the airport & the shuttle service was good. The room was good. Arrangement with credit card was confusing - as I had pre-paid I had to come back to reception to register my CC to pay for restaurant. The service in the restaurant was very slow.
The ease of transportation to and from the airport and the location.
The free shuttle service from the airport to the hotel and back.
The proximity to Brussel National Airport and teh free Airport Drop and Pick ups are the most salient points of thsi Hotel. No
I called reception and waited for an unnecessarily long time before an irritated and unfriendly employee answered me. I asked for some utensils and he said "didn't room service give you this?" And I responded "This is not room service related", as I wanted utensils to eat with take away food. His irritation came through his voice while he said "fine." He hung up on me before I could say thank you. After this short but unfriendly exchange with reception, I never got my utensils! I never called back to followup . It wasn't worth the hassle and especially the rudeness. I improvised by using their wooden coffee stick as utensils instead. It wasn't easy to use but did the job with the scooping motion. I've never experienced such distasteful rudeness from hotel staff before until now. It really put a sour ending to my visit to Brussels. It only takes one uncalled for encounter to leave a bad immpression. Needless to say I will not be coming back to this hotel. And forewarning for anyone asking for utensils; good luck with that!
Location and value Airport shuttle not 7/24
Very close to the airport, free shuttle, clean, modern, nice restaurant and bar. Train station is near by . Hotel is located in the middle of business park.
Great hotel close to the airport. 30-40 Euro taxi ride to town. Staff is great in the bar area. Nice service and food is well done. Carpets not the best of shape. Could be cleaned. Taxi service is a bit slow. If you need to be somewhere at a certain time, I would book the taxi the night before.
Access from motorway - very easy to find. Comfortable beds. Good value for money. Secure parking. Good breakfast. Minor point but would have liked extra pillows. If I had asked I am sure they would have provided these.
Close to airport especially if you have an early flight out of Brussels. Close to city centre too - station 5 minutes walk away. Time to city centre about 15 minutes. Taxi provided at hotel expense from airport to hotel during the day. Very efficient service. We left hotel at 5am. We had to take a taxi. Hotel pays for taxi after 6am.
Food was excellent; staff was efficient and courteous One complaint: I extended my stay by a day and a half while waiting on a flight. When I called to extend the stay, the reception did not tell me the rate would be changing from 99e to 150e. This is a big difference and took me by surprise when I checked out. Not sure why the rate increased during a weekday but nevertheless I was not informed. I did not like this.
Facilities, staff, restaurant and overall upkeep all excellent and consistent with 4-star designation. Airport shuttle was active/available (contrary to older reviews). Good location for airport access. Gated parking was 15 E on-site and was very convenient. Air conditioning was poor and room remained rather warm (sign on thermostat noted that it was an eco-friendly system so this may not be considered a major issue by some), only 1 full size towel for double room posed an inconvenience. Location very good for airport access but otherwise nondescript.
A beautiful, comfortable, well staffed hotel. It was perfect for my 13 hour layover at Brussels Airport. Twenty One Euro for breakfast is outrageous. I ate about two eggs, two slices of bacon, a slice of toast and coffee. I can not eat Twenty One Euro of breakfast. It would have been nice if the restaurant was open for breakfast.
The room was very nice and roomy, the bathroom was modern, large and well equipped The wake up call system did not work and we nearly missed our flight
Excellent convenience to the airport; clean, modern, well-appointed rooms; very close to the train station too; great facilities and helpful staff. The restaurant is of decent quality, but (not surprisingly) overpriced.
Free airport shuttle service, proximity to airport was good but not so close that plane noise is a problem. Staff helpful and room a good size and nicely set up.
Very nice and helpful staff in reception, good location for those who are travelling around the country, just off the motorway The double bed was too small for two persons
I chose this hotel for two reasons: 1- the location is so close from the airport and you don't have to pass through the traffic jam to Zaventem. So, i recommend it if you have an early morning flight. 2. Swimming pool, which was closed as most of the hotels do now adays. The reception was a disaster, that everybody did a check in had to fight with the receptionist, who was appearantly not satisfied with her work. My check in passed quietly (except paying the city tax which was for the first time not includedin the price)but after a while she called me from the reception an said some info were missing from my credit card, then she said you have to pay the city tax!! Told her i already did with your collegue. She said NOO you didn't pay! Told her call ur collegue. She called him, spoke in dutch, then said he did not tell me( without saying SORRY). Every body who was working there, whether in the restaurant, reception or out side, was absolutly not friendly and angry. Do not recommend it and will never be there. The receptionist The money value Swimming pool closed. Hammam closed ( why it's a resorts then?!)
Room appointed nicely and comfortable for overnight stay. Check in efficient and pleasant. Was not aware to ask for a 'first floor' room. They did not have an available and although many rooms are on the first floor, our room was accessbile only by stairs. We were 2 mature couples who had stayed in Europe for family event and touring, so one of our pieces was especially awkward.
The room was extremely clean and comfortable.
the room service was fabulous
perfect room and bad jaquzzi,outdoor swimming pool are broken ,no breakfast .No free wi-fi in a room
the food (breakfast and lunch) is very poor but very expensive. breakfast
nice hotel, good facilities, near the airport, staff is very nice and helping
The desk clerks were very helpful. The rooms were great, and the layout of the hotel was great. No
location, big room, nice design
Very convenient from Airport. Easy acc to center and business around the airport. Some how there was a lot of noise. If a family stay next door, it could be... , but there are a lot of business people, I guess.
Good shuttle service to airport and price Room is incredibly small
Meilleure pour prix
quite close to the airport (about 12€ taxi) very small rooms but still ok for one night... wouldn't stay longer
convenient location breakfast
close to business office first night very noisy (water pipes), limited menu in the restaurant
The airport shuttle's early in the morning (from 05:00 onwards) near my bedroom window with there engines running; noisy and a penetrating smell of engine gasses.
Location near the airport. (a) the price of food and drinks. Better bring your own. (b) The Ibis should post its phone number at the Airport Bus Stop, and encourage customers to call Ibis upon arrival. The Airport Bus serving the Ibis serves 3 other neighboring hotels.. When I arrived, I ended up waiting around for an hour for nothing. But once I called, it worked well. The airport information desk on the Arrivals floor will place the call for you for free. I recommend you call before you go outside to wait for the bus.
I didnt like the smell of smoke in no smoking room.
The hotel was clean enough and comfortable, however the location is further than its peers from the train and bus lines, if you wish to travel into Brussels. Stay at the NH or Holiday Inn to be closer to public transportation. The receptionist gave us the WRONG departure times for the morning airport shuttles (which departed every 50 minutes!), forcing us to miss our intended shuttle, pay 20Euro for a taxi, and making us late for our flight. The staff is clueless and unhelpful.
The location we needed close to the airport was good. The room was small since we had a baby bed in the room.
Breakfast The room was too warm.
Close to the airport. Free wi-fi internet. Not very easy to find, due to the works.
Traffic diversion for roadworks was unclear to non-Flemish visitor
distance to office, avoiding traffic, coveneient location rooms are like cellblocks, very basic and furniture was stained and dirty, no glasses, no tissues etc.
pleasant surprise. Desk clerk very friendly and helpful. Rooms clean and tidy. Fantastic restaurant with chef. Would definitely stay here again. distance from airport. Was a 23.4 E taxi fare one way, but was cheapest hotel within 10 miles. We were just spending the night before catching flight out in the morning so didn't want to pay the 250E the Sheraton at the Brussels airport wanted for one night.
Quiet location Had some difficulty finding the motel
The food was fantastic and the staff were incredibly helpful and friendly.
Location to my purpoase
The staff were very helpful, the food was nice, the beds were comfy we can't really fault the hotel.
location was good need a light blanket on the bed
Close to the airport for an early morning flight. Two issues: i) the hotel advertises a restaurant that is not open on a Friday evening; ii) directions to the hotel on their own website are useless as there are major roadworks in the area. As the roadworks have clearly been there for some time, directions on their own website should relect this.
Very quiet. Room a bit on the small side, and a bit 'gloomy', No tea/coffee provided in the room at all. No 'comfy' chair to sit in. Breakfast not served until 7 am. No obvious facilities ( restaurants ) nearby?
Bathroom is bigger than expected, room as I expected. wireless internet in the rooms didn't worked as promised.
I find the place clean, quiet and rather spacious for a single room. The staff was very available, accommodating and helpful to answer requests as well as overall questions. None in particular.
The breakfast was not included in the price. This was not clearly said from Booking.com!
Location is great. The hotel is small and don´t expect more services, just the very basic ones. Staff is very friendly. We travelled whit a dog and wasn´t a problem at all.
quiet place, good location, good breakfast The room could be a little bigger
Friendly staff, good breakfast. The ventilation in the hotel room was somewhat poor, most likely the previous guest has been smoking and the odeur was still there.
Proximity to Expo site Furnishings were old fashioned.
The people working there were so kind and lovely. You feel like home. I wanted to stay in a room with two single beds but I had to stay in a room with a double bed. I don't know whose fault was that, the booking.com or hotel management.
The location and the prices are good. And the bar is nice to take a beer and the breakfast (which is a bit poor). The WC and showers. They are few, small and not very practical
The food is excellent and compares with the best restaurants in the area. I had a room on the front of the hotel and the traffic noise starts at about 05:30 in the morning and is quite loud.
Comfortable/Location Small bed
The food from the restaurant was very good. I stayed in the 2 second floor, where all rooms have a descending ceiling, so it was impossible to keep the standing position while in the bathroom! It was uncomfortable to sit at the toilet because of that. Also, the rooms are not sound proof and the corridor was very noisy when people walking and all doors where very heavy and closed with a big bang! Also, for €100 (including breakfast) I was expecting at least a good room with a ceiling that would allow me walk around the room!
Great service, clean room, & very helpful staff! A little noisy from vehicle noise at night and early morning commuters.
Not much No coffee service in room. Could not stand up in shower (roof too low), bath too small. Did not present hotel's facilities etc (where is restaurant, code to get out of gate with vehicle. Asked me to leave at 10am while it says bookout is only at 12:00. Only one person speaks english. Reception was a mess. Breakfast was very limited.
The hotel was OK although still overpriced which is normal for Brussesl. . Room was clean and comfortable. The road noise was high but that didn't bother me. My shower had a leak and even though I told the girl on reception it was not fixed. They have a pizza restaurant onsite but for a basic pizza it was 13 euros. Also the female host had the charm of a cow eating grass and clearly was not there to make you feel welcome. When I sais I did not want anything to drink the look she gave me would have frozen water!Wireless internet costs 5 euros for 60 minutes which is stupid.
Restaurant offers good food Very small room for high price
Very friendly and helpful staff, adequate room, very nice restaurant with excellent food high room cost, the cab to and from the airport was 44 Euros, also expensive