Would you like to save as your currency permanently or for this visit only?
The pool is closed very early
Food prices in the restaurants inside were too expensive.
Location, room ,restorants,everything Fees for beech furniture rent
Pool and spa nicely designed Got there and found there were nerds and lipstick on the carpet as well as a big wet mark. I called front desk to see if the room had been cleaned and they said they didn't known but they could connect me to house keeping to see if I could get someone to come clean it. I said "can't you do that" she just said would u like me to give you house keeping number or not. Then on Kayak it soecifically says on some options "no breakfast w this deal" so I picked the higher price option bc it did not say that. I get to hotel and they tell me Breakfast is not included. Then I try to go to spa and they charge me more money even after I showed them My Kayak reservstion says spa included. Later that night I come back to the room to find it was never cleaned. I wouldn't even have complained about any of this had I not paid over $400 for the one night I stayed here.
The hotel is clean and the rooms are comfortable The staff is unfriendly and rude. They constantly remind you of what you "can" or "cannot" do as if you are in an airport. They have an extremely poor customer service as a whole. I travel to Miami quite often and there are plenty of other 5-star hotels on Miami Beach that in my opinion have better customer service and are not filled with juvenile delinquent guests.
The property is amazing! The pools are great - got a little crowded on the long weekend - but very enjoyable. We had an oceanfront room and the views were breathtaking. The beach access was really good and you got free beach chairs. Its a little away from south beach and all the shops and restaurants - but we knew that going in. Room service was not up to par - they routinely forgot to replenish our coffee/ sugar. The food was just OK - and the price for food and drinks was exorbitant. Valet only parking and it was $45 per day!!
Amazing hotel. A little bit of a struggle to get a pool chair in the morning, but the room and views were spectacular A little far from all the excitement in south beach
Beautiful hotel great night life Overpriced
I had a lot of charges on my card and I don't know why. I didn't remove anything from mini bar. I'm still waiting on a follow up call from billing.
We were placed in the tower which mostly was dedicated to business men, besides that our floor was full of young people who came to that place just to have fun for a few days. They were disrespectfully loud all day long. The rooms are tiny, I was hoping to have a jacuzzi tab but it was only a shower cab. The walk to the swimming pool was through two towers and people who always were dresses for different conferences. Prices for food are really expensive and it didn't worth spending on it. I would not recommend this hotel for family oriented people, it is mostly for party people and businessmen. See above
Stayed in the Chateau tower which was better than Versailles. It's a bit north of South Beach but not too bad.
Location was excellent. The staff was very welcoming and incredibly helpful. The buildings are beautiful and everything was easy to use and easy to navigate. Overall the best hotel experience by far! N/A-Very impressed with everything!
Great location near the airport, shuttle service very convenient and very friendly. Great service in the check in /out , also in the restaurants. Good breakfast . Clean rooms , pretty view from the other side . The only complaint is the room 853 is impossible to sleep. Very loud , maybe the air conditioner or something. Was a nightmare.
Could not get room service. No free internet No wake up call
I liked the price I didn't like the fact that I was charged to park my vehicle. The bathroom had hair in it that was not mine and when I called the first desk she said she would have someone come clean it and no one came.
It was a great place to stay!
price and location Bathroom and shower was in bad shape. tile and grout was black and the shower on /off lever was broken and very hard to use . But worse was the black mold in the white tiles and grout. Just a little spraying of clorix would have done the job
Nothing Front desk rude and not interested in help
We had a great meal. The atmosphere wasn't fancy but the food was good. A better beer selection
The staff is very helpful and professional... Excellent service... The dining room could be a little bit more cleaner...
The check in line was super long when we arrived so we went out to dinner. When we got back it was peaceful. Staff was nice. Decor was modern. Beds were soft. Room was quiet. Very nice stay. Needs free coffee in the lobby in the morning.
Clean rooms and modern feel Not much parking. Valet is not free and over priced. Right across the street from airport so expect some noise. Not much but some.
Rooms were comfortable, clean, and we had a nice view of the golf course. The airport shuttle and location made this a perfect start to our vacation.
The view was wonderful. The bed was extremely comfortable. The employees were helpful and the shuttle service was really useful. The shower was not very big and there was no hook or rod to hang up my used towel.
While the hotel is older it was built right and they have done a fantastic job maintaining it. The rooms were so clean and comfortable, it was an absolute pleasure. As it is close to a large international airport, you may at times find yourself bumping into people that aren't used to our culture, like politely standing in line, or not blocking the main entrance with your entire group and all their luggage.
My stay Not long enough stay
The front dresk service was great! The phone lines sounds awful !
Cons: -"Nickel & Dime" you on several costs such as: *water bottle in room *using fridge in room for own belongings *parking ($18/night USD) *morning coffee ($3-5) -No complimentary breakfast (hot buffet $24) -No surrounding restaurants within walking distance -Multiple younger adult events (ie. proms, graduations) that was a little inconvenient. -Expensive bar/restaurants -Room was not as cleaned as previous Hilton's I have stayed at before (ie. dusty, old soap crusted on shower soap holder) -Strict with early check-in fee ($35). Arrived at 2pm, wouldn't waive fee for checking in at 3pm Pros: -Short trip to airport -Free shuttle -Wifi -Spacious room -Nice pool/gym facilities -Very friendly and helpful staff -In general, facility was clean and aesthetically appealing (excluding aforementioned example above). Recommending only 2 stars based on high cost with many other competitors in surrounding area. I would advise researching other hotels prior to committing to this specific Hilton. Disclaimer: if you are a Hilton's Reward Member, this does not affect you.
Clean comfortable beds, Great views, nice bathroom Was missing small items from room after first night room attendants cleaned room. Last morning before checkout staff barged into room. The hotel and facilities were great but houskeeping staff could be better.
Very quite and safe location. Clean room, friendly staff and very convenient restaurant/bar. Very nice not to have to drive to eat dinner $17.00 parking fee No washcloths Very small and half empty shampoo & conditioner bottles
We loved the blackout shades on the windows which allowed us to sleep in from the late night flight.
The beds were comfortable and the hotel was clean. However, certain things like our acid reflux meds were missing or either thrown away, which was very odd. Also, when we were getting ready to leave around 8 AM the maid services were already barging in to clean the room, which kind of caught us off guard.
Roomy. Clean The hotel nickel and dimes you for everything. No complimentary breakfast. No complimentary fridge. View was of a roof. Horrible view
Best hotel I have ever stayed at. It was amazing the restaurant Toro Toro was awesome. Everyone was so nice and on the 18th floor we had such a great view of the city!
Clean, Convieniently Located Nice accommodations and comfy bed!
My room was ready when I arrived.
Staff Room Location
Location to cruise terminal. $ 43.00 a night to park your car. Ridiculously expensive.
Restautant, room comfort, service
The friendly staff. Amber who checked me in gave me a higher floor so that I could enjoy the view of the city. The view was amazing.
good location near cruise ship terminal. full beds are quite small. Queens would be better. Expensive parking. Just "OK" restaurant.
Great Location overlooking the intercoastal and so convenient to American Airlines Arena. The Hotel is beautiful and the staff is friendly and very helpful. Breakfast buffet was excellent. We will definitely stay here again on our next trip to Miami. There was nothing that we didn't like!
Nice modern clean facility. Great rooms. Hour long wait in the business center just to collect a package.
Great location, right on the beach, nice big bright rooms, comfortable need and sofa in the room, 2 huge TV in room, heated pool for chilly days, non heated pool for hot days. Really family friendly, delicious breakfast, Good kids menu. The pillows are way too big and stiff.
3 pools, 1 adult, 1 all heated, 1 all cool games for kids to play near pool pool was super shaded with palmtrees rooms were clean rooms with balcony have 2 full bathrooms w/ showers easy access to beach from pool constant towel service as needed 2 beach chairs w/ umbrella at beach comes with room rate 24 hr food room service gelato in the lobby entire staff (valet, bell, front desk, pool deck) were super friendly & attentive room rate a little pricey food by pool was OK, could be better valet took a little long for car to arrive, but overall OK
The Grand Beach had it all, great service, great food, great beach, great location. Beautiful huge room with everything I needed in great condition and so clean, I can still feel the white carpet on my bare feet. It rained a little, other than that , perfect, I would go there again, or everytime I went to Miami beach.
Hotel cleanliness, beautiful decor, waterfront Staff attitudes toward customers, specifically in Valet. They made crude comments and gestures behind the backs of other guests. Also staff attitudes toward business, like they didn't want to be there and didn't mind showing it.
Location was good. Room was good. Rooms had dirty floor. Moldy bathroom ceiling. The iron made an iron stain in my clothes. I tried calling manager several times, no answer and no call back even after leaving a few messages.
My stay at GBH was wonderful. The rooms were spacious and clean, the staff was friendly and the hotels backyard was Miami Beach.. What more could you ask for? I didn't like the $20/day resort fee that wasn't included in the overall price and the fact that they charge $100 per night on your credit card at time of check in- in the case there are damages to the room.. Although you do get your money back upon check out if all is fine.
Grand beach hotel is a very beautiful hotel located on Collins ave with direct access to the beach. They have two pool and two hot tubs on the ground floor, but we really enjoyed the pool and hot tubs on the 7th floor rooftop. The hotel is great for families or groups as it affords the ability to join adjacent rooms. The continental breakfast is pretty expensive at $25 and doesn't hold much value at $25.
Location, rooms, ocean front. Noise in room when a/c came on. Didn't get fixed before we left. 35 dollar a day valet parking.
GRAND BEACH HOTEL IS A GREAT HOTEL WITH A GREAT STAFF..... THE ROOMS ARE GREAT WITH 2 FULL BATHS AND THE VIEWS ARE TO DIE FOR...... THEY DON'T TELL YOU ALL THE HIDDEN FEES UNTIL ARRIVAL
The Help wa exotic The Help was exotic. The language barrier was hard to overcome. We spent 2 hours by the front desk upon arrival. They lost our reservation. We had a terrible experience. But the dis comp us on alcoholic drink
The location of the property was awesome. Food options were limited and expensive.
The rooms were clean, it's a 4:00 check in but I got to the hotel at 11:00am and they had one ready and had no problem getting us in the room. I had the partial ocean view which was nice. Beds were comfortable. The pool was nice the access to the beach was convenient. I didn't like the fact that as much as you pay to stay that nothing was complementary. The food and drinks were overly expensive but you're in Miami everything will be expensive. No microwave in the hotel at all. I didn't care for the $100/per night deposit but they refund it fairly quickly after your stay if nothing is wrong with your room. The resort fees are deducted the last day of your stay. The women's lobby bathroom always smelled. The elevators were slow. One time getting on I was almost stuck in one had it not been for someone prying the doors open.
Proximity to beach and Lincoln Mall. Our room was right off the pool which was super convenient. Front desk staff couldn't have been nicer especially when I disputed some charges at checkout out. The facilities need maintenance. Particularly the pool area. Broken tiles and the bottom of the pool was chopping off in at least one large area. The bathroom also could use some maintenance. The vanity top had a chopper out of it and theme leftist was rusting in areas.
Every staff member said hello to me. Staff was very friendly The Spa experience was ok, Massage for a deep tissue was weak. The Sauna was not on, I turned it on but should be preheated for guests or what good is it. For $440 for 2 - 50 minutes massages I expect more.
Location is perfect for experiencing all that South Beach has to offer; staff was fantastic and very accommodating; food was very good; The way of the travel world now appears to be to charge little bits (or more) for every little thing, this was no exception.
Kelly at check in, superb. Ziggy, beach manager above and beyond. The beautiful lady who delivered room service at 1 AM and serenaded my daughter with a lovely Happy Birthday. All the staff were friendly, and excellent! The lobby decor. Also, no coffee shop.
The first night was a disaster. At about 5:45 p.m. I called down to report a loud fan/ motor annoying noise. They said they would send someone up. We left about 20 minutes later for a dinner reservation.When we came back later that evening it was late nothing had changed. we were to tied to do anything so we tried to go to bed. Sleep did not come for either of us easily and we were up a good part of the night. The next day I complained and the girl offered us a $50.00 credit and would move us down from the top floor in the same proximity. the noise was probably from the motors on the roof. Looking out after agreeing I saw all the fans from the building next door so I called back and said it was not acceptable. I was turned over to the Rooms manager (Emily) who was excellent we were moved closer to the front of the building, no noise good sleep a Ritz Carlton experience. First day terrible second day great. Not sure how to evaluate Sid Barish
I like the location and the beach area. The room had big stains on the carpet & it was not well maintained or cleaned.
Location, pool area, room & bed comfort. It is located right out of the loud crowd on Ocean Drive, so it is a lot more chilled and relaxed. Overall, much better than all other hotels on South Beach. I can't quite say it was a true 5 star experience in terms of appearance and for the premium price. But again, a lot better than the other hotels around.
I was charged twice for my staying and although I've contacted the site several times and it's been three weeks I still couldn't get my money back
Staff, location Not up to Ritz standards! More like a motel
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
Great pool, great service, classy crowd
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
View and staff That I couldn't stay longer
My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.
View, No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!
I would to stay in next building that's much batter than this resort Everything
that they "upgraded" me to a room for my inconvenience. The upgraded room was a so shitty and out dated the bathroom with black and white tiles looked like a black and white checker board ,, the room looked haunted ,,, the toilet was running all night long ,,, you couldn't flush the toilet ,, and it was just not worth the money!!!!
Nothing!!! Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!
Liked cleanliness and large rooms
I appreciated the staff upfront. The breakfast was great! The view was awesome. Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.
The convenience to the beach. Staff friendlyness and helpfulness. The price was very reasonable, the hotel structure and arts are beautiful. The hotel needs a renovation ASAP, the pool was extremely too small for the amount of people staying at the resort, they need to build more pools and perhaps a few hot tubs. The water front restaurant and bars needs renovation, cleanliness and more variety on drinks and food.
the hotel is right on the beach the spacious room the dining rooms with the ocean view location in mid each is much quieter and private the coffee shop the price of the hotel was a decent value for what we got especially for miami the service was pretty good although staff maybe could have been a little happier and more pleasant towards vacationers beautiful lobby the dining options too much air sent in lobby but everyone is doing that the shower head sucked, no light in shower area no jacuzzi which seems to be common among hotels here there was no place to hook up smart phone to play music (this should be standard for a place like this.
The nice and relaxing environment
The lobby of the hotel Rude staff, charging for the Minni Bar every after paying for hotel. Old tv that didnt work.
Beautiful design and gracious, responsive staff. Beach is unbeatable, and location was practical for shopping and casual dining as well. A bit far from South Beach acene, but we liked that.
The costumer service was amazing! Whatever and whenever you needed something they were right there to serve you!
This hotel is impressive from the moment you step inside, the design screams class and comfort. My wife and I really enjoyed our stay, our room and view were equally delightful and inviting, the fitness room had amazing views, the adult only roof pool and hot tubs make for a perfect getaway from kids. We will definitely stay here again. The additional charges like parking were a bit higher than other hotels, but not enough that it would stop us from visiting again.
Beautiful hotel with an awesome view of the ocean. Great service; great food! It was pretty expensive.
Oxana the bartender was amazing !
The views, the balcony, everything was excelent!!!
The hotel was over the top. The rooms were spacious and beautiful. The views were incredible. Staff was friendly and helpful. The roof top pool and bar were inviting. Would stay here again. Beach was within walking distance.
Can't beat the location rooms are nice clean and big Staff could be friendlier and easier to access
nice hotel. ANTS in our room. Faucet in bathroom so loose it almost came off. Went to the front desk, to ask for the M.O.D. the lady went into the Staff Only office. Elizabeth, came out to assist me. I asked, if she could have someone fix the faucet and get rid of the ANTS. She told me she would. (no sorry for the inconvenience) When we returned from shopping about 2 hours later. I asked Elizabeth, if things had been taken care of. She, told me yes. They fixed the faucet. However, we still had ANTS. I went to the Publix Grocery store, around the corner and purchased some RAID Ant killer, and sprayed the room myself. My wife and are retired, and have traveled many places and numerous hotels. This is a first for ANTS. When checking out at the front desk. They, never asked, how was your stay or hope your stay was good, pleasant or anything, just checked out.
We got a good rate for this hotel. We did a work event at night and the pricing was reasonable. The staff was super friendly. The hotel lobby is gorgeous. The rooms are clean and spacious. A standard room has a sleeping sofa and two bathrooms, so you can easily stay here with the whole family. Per night we had to pay a mandatory resort fee ($25) and it included towels, water, beach chairs/umbrella, etc. The upstairs pool is for adults only (with stunning ocean views). Both pool areas are well run. It's conveniently located at the beach. The gym also has ocean view. It's clean, modern and spacious and has quite a lot of equipment (for a hotel gym). The restaurant close to the upstairs pool was poorly run. We went there for lunch. The food was excellent, but the portions were small. The waiter was friendly, but not focused and kept walking away and it was a struggle to get the drink and food order in for the entire group.
The hotel was in contact via text and email starting the day before our arrival. Staff was very efficient and friendly. We were so excited to be let into our room at 10 am to clean up and rest for a lunch meeting with a local relative. We had a beautiful lunch on the patio looking out toward the ocean. Our room far exceeded our expectations. Very nice! I would definitely recommend and return this hotel.
Pool area was beautiful, and open 24 hours! Love how the hotel was right next to the beach. Staff was very helpful and friendly. Price of food and drinks at the pool / beach was expensive, but it was what I expected when booking the hotel. Beach chairs were included in the resort fee, which was nice, but the fee didn't include a beach umbrella with the chairs...the umbrella was an extra $25 for the day (and we absolutely needed the umbrella because it was so hot outside).
Had a great time very understanding staff and food prices were good at hotel lounge and restaurants
I had a very pleasant stay, the staff was amazing. Nothing
The hotel was beautiful ocean front view balcony view.. Very close to ocean drive an Lincoln mall rd. We really didn't need a car.. O yeah right on the Beach.. They have beautiful outside water plaza where I got on my need an she said yesss ATTN we were notified before our stay way before our stay there would be construction but how would I know I'd get the room right next to all the banging and beating
Location, layout Drilling & hammers right by my room at 7a. I can understand 10a. For those from Ca this means it started at 4a Partying, LOUD rap music , yelling from balcony on my floor. I complained and NOTHING was done
No music on pool area
the hotel amenities were fine, meals were good not exceptional. pool is nice as is beach access. i don't recommend for a vacation setting. hotel is very large, busy - not relaxing for a couple. Lacked the intimacy and romantic touches of other hotels catering to vacationers vs. business.
Location Under construction; noisy
Great location, friendly and helpful staff, spacious and clean room, very nice facilities (indoors and outdoors), renovation of reception area a major improvement.
The view from the room The Roach that was crawling around the room. Took forever for housekeeping to respond to compliant I had to call the Loews 1-800 number to get service after calling front desk
I loved the hotel was right by the beach The amenities including the spa, banana boat, beach chairs and excellent customer service
Hotel is good but pricey for its accommodation .building is little old . Beach is too far from hotel. Bathroom is small for the price paid for room
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location... I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
I liked the hotel room layout because it was new and fresh.
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive It seemed a little run down, but that was in character for a hotel that was as old as this.
Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
Didn't replace toiletries in the bathroom. Sheets were very rough.
Hotel facilities were nice and it was right near the beach. Desk staff was a little condescending and not very friendly.
My wife and I booked this hotel through Kayak's partner Getaroom in late October. The South Beach hotels were generally booked for New Years Eve, so we were happy to have a confirmed reservation. When we arrived at the hotel in New Years Eve, we were told by the front desk staff member that it reservation didn't exist. We looked up or confirmation and confirmed that we had prepaid via credit card. The hotel staff did they could not honor our reservation as they had no rooms available and they take no responsibility for mistakes made by third party booking agencies. They recommended we try elsewhere, so my wife called other hotels and I ran around trying to find a room. We called Getaroom three times and we put in endless hold each time as they struggled with the same problem. They finally found the glitch which turned out to be a misspelling of our last name as "Wppd" instead of "Wood." No apology from the hotel or Getaroom for two hours of frantic searching for another hotel. The hotel itself was nice but lacking in staffing and amenities. Cleanliness was OK. The pool and hot tub were overrun by kids and postadolecents. Location was amazing and we were able to walk to New Years Eve celebrations in South Beach.
It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
all especially in the interior areas the pool area was dirty all time
The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.
The staff was above and beyond wonderful!! Very nice, clean accommodations, and beautiful pool. Great location! Overall a lovely hotel. Only downside is the only place to purchase water or soft drink was the bar. They charged us $4.00 for a small aluminum can of Sprite.
The room the view the staff the gym I love it The food too expensive
Asked for technician who never came. They don't answer phones. Staff don't have manners.
Staff was professional A big step down from the old Sofitel at the same prices. If the Sofitel was 4 stars then the Pullman struggles to reach three. Despite some refurbishing the hotel looks tired. They overcharge for everything- $17 for parking. The service is ok and nothing worked very well...internet, television etc
Atmosphere Not alot of pillows per bed mattress not firm enough
Nothing The staff was rude from the moment I walked in the door until the moment we left. They made jokes at my expense because it took me forever to get up the stairs since I'm pregnant. I booked two rooms but they didn't one of them available at 6pm (3 hours after check-in time). After sorting that mess out, we got stuck in the elevator which terrified my daughter. To make it worse the staff was giggling as we called for assistance. Upon entering one of the rooms, there was a large brown wet stain in the center of the room. When we called to complain the front desk said that we should be happy that they upgraded us to $600 a night room since our other room wasn't ready. We just asked them to clean it but they said most of housekeeping had left so it would be awhile. Even the staff at the coffee shop was rude in the morning when we asked how long it would take to order anything but black coffee because of the rest of the menu wasn't ready two hours after their opening time. Overall it was a terrible experience. The hotel is rundown but its the staff that made sure that I would never use this hotel again
Friendly helpful staff. Delicious food in restaurant and bar. Lovely pool area.
Service was excellent and food was good. Good size room. Hotel is a little dated and needs some cosmetic refurbishing since structure is good. Bathroom and tub our outdated.
We've stayed in other Sofitels before and this one didn't seem like one; the room definitely didn't live up to the brand. It didn't even live up to some of the lower-market Accor brands either. We were very disappointed. Towels were unwashed; they smelled like they were new from the manufacturer (not even washed for the first time). Carpet looked old. Room didn't seem upmarket at all and needs updating. Bathroom smelled like smoke in a non-smoking room. Front desk either initiated or failed to stop another hold on our credit card, beyond the normal hold for incidentals, the day we checked out no less (and we checked-out several hours before normal check-out). This was not a problem per se, but it was still an annoyance, especially considering that hotel seemed sub-par in other ways. In summary, the room was not horrible; it just wasn't a Sofitel. It was the equivalent of an average hotel, not even above average.
Beautiful hotel, very comfortable. Pillows were so soft they became flat while Laying on them
Clean, friendly staff No continental breakfast
The room was spacious with open bathroom; the balcony was great and the design nice and calm. the room service is not 24/7, the spa was closed for refurbishment
The gym the view the food and drinks and the poolside service was spectacular. Late maid service.
Door staff and reception were very competent.
Great Staff, great view, very clean, i mean they clean the rooms twice a day, the staff is the best part of this hotel. Will stay there 100000 more times. The food and parking are not cheap, $40 per day just to park and the breakfast will cost u some $$. Needs a fridge in the room, it's miami.
Very nice rooms and staff were great. View from rooms was also very nice.
Nice ambience and services. Excellent food.
We were impressed by the service, which is really outstanding. The beach island is really nice, it's a pitty there is no entrance in water. The view is great. The food was average. We had few dinners at the hotel and it was quite expensive, but so-so.
Even though looking from the outside the building looks kind of old, its inside view looks amazing, as the rooms and hallways.
The staff was mostly helpful and always had a smile on their face. The lobby is among the most beautiful spaces I have ever seen in a hotel The rooms are clean and spacious Love the pool and jaqcuzzi. The man made beach was a nice touch You definitely pay for what you get. Expect to lay out a pretty penny Pool side service was a little spotty. At one point my wife and I had to wait 15 min for a towel and chairs despite the area being fairly empty (this was after speaking with two staff members) on another occasion we waited 20 min for someone to ask for our orders. There was a stain on the seating area in the room. Do not know what it was, however definitely expect more from a hotel of this caliber. Our view from the room was absolutely gorgeous, but the balcony was too small to fit chairs on. Note this appears to be only on a small section of rooms so be weary about this.
The room was nice and clean. The people were friendly. The pools were nice. The beach was great. Room: We had requested an ocean view room with a patio. We were not given any options. The room# was 534. It was on the side of the building facing west so our main view was the hotel rooms on the other side. There was just a sliver of ocean view. If I were to go again I would insist on a room facing East and much higher up. Noise: Music from the restaurant was loud and started at 10:00 p.m. and continued until 4:30 in the morning. Extra Charges: There was a $150 charge extra per night which will be allegedly refunded. the parking was $40 per night. The taxes are a killer.So for two nights at a quoted rate of $260 per night, instead of being $520 turned out to be $729.
It was new The hotel hosted an event at the pool all day Saturday which meant it was closed to hotel guests. Relaxing and drinking poolside was not an option but one we had counted on and paid for. Management should have mentioned the event when our reservations were booked, alerted us at check-in or made an appropriate accommodation. We expected better.
Staff was upbeat,sincerely friendly at every encounter,made for a pleasant stay! Short staffed at breakfast,and lunch,no interest in trying dinner,menus bland, quality subpar,kitchen glitches everyday,restaurant is weakest link in the hotel.
Pool and beach are the best part of this hotel. Rooms facing Collins are loud. Traffic noise is awful.
My stay at Thompson was very satisfactory. Everybody smiled and greeted us everywhere without making us uncomfortable or being too friendly. It was a quiet and relaxing stay that I very much anticipated, and I was glad that I chose Thompson for my first visit to Miami Beach! Some items in the fridge were gone, which I happened to find out while using it to store some food, but it was immediately taken care of as soon as we called the front desk to notify it. All in all, great experience!
Clean, chic, comfortable rooms, lovely pool, friendly staff and convenient location
Room, Beach pool No coffee Long wait for breakfast in restaurant Lack of soundproof walls -noisy elevator
The walls are pretty thin and noise can be an issue.
Completely disorganized. Awful service. Food and pool servers are COMPLETELY oblivious to anything. Fish sandwhich had maybe less than an ounce of fish for $25. Pool servers looking to gouge you charging for water, & upselling over priced cocktails. You're lucky if the food ever comes. Room was Nice and clean however. They wouldn't let me check in till 4pm despite me being there at 10AM and asking for early check in. Then, they locked me out at 12noon sharp and refused any sort of leeway at all. Avoid! Completely apathetic staff, disorganized and chaotic dining area. No one really in charge. Despite multiple attempts to speak to the manager, the mgr never came. I'd rather burn my money or throw it away than give it to an establishment such as this.
The hotel is located right on the beach with an amazing swimming pool too. Because it has just been refurbished everything was NEW. With in a short walk to Lincoln for fabulous shopping and food. Parking was $60 per 24 hours.You can park and the Miami garage across the street for $35. We have a strange smell in our room at times.
We were fortunate enough to have a pool/ocean view room with a balcony. The view was gorgeous, especially in the mornings as the sun moved up. The room was small but well laid out so that it didn't feel small at all. The bathroom was well designed and appointed as was the closet. The staff was extremely friendly and although the service was somewhat continental.. we were on holiday and didn't mind things taking a bit more time. The facility has beach access behind the pool so, you're never far from the water and sand. We are actually from Miami and were looking to get a change of venue for Thanksgiving and this was ideal. Nothing really.. I suppose that it would have been nice to have in room coffee, but that's a WPP.
- staff super nice, flexible and make you feel at home - location is fantastic - beach (even though they charge u $19 for an umbrella, but chairs are included) - bed is pretty good - price too high - very very small rooms - pillows didn't have cover under the sheets and the pillow was yellow and smelled terrible -- but for the second I tried it felt amazing! - room was pretty clean, not spotless clean (some hairs on the shower)
Pool,location,bed itself was nice. Customer service was very bad for a 5 star hotel, mold in hallways of room, dirty stained carpets, every piece of furniture was damaged and just looked bad. If I wanted to stay in a hotel 6 I could have saved 200 dollars.
Flight left me and I Sent them Proof from American Air Lines Then they promised me to re-booking amount, week left and did not recover the amount Whenever I tried to contact them A person who on the counter Transfer my calls to The Department Competent and No one answers no one call me back again ..... they are thieves
Amazing room, will definitely go here again. Staff was helpful in providing a room when Amoma failed to make a reservation for the hotel. If you are booking a hotel room from kayak through a third party, buyers stay away from Amoma!
Location is great. Friendly staff. Reception lobby too small and crowded. Walls too thin.
Location and pool. Dirty pool, dirty spa, dirty room, expensive forn nothing. Even the holiday inn has a slepers and more clean the bathroom and bedroom. The closet was broken, and they gave us a room for special capabilities i dont know why.
The location, the size and quality of the room and bathroom, the courtesy and skill of the staff. We liked it. We'll come back.
The hotel and atmosphere were great. The best service were the bell hop and the valet service. Untrained staff, in particular the service in the restaurant was poor! Front desk gave conflicting information are not clear when asking about restaurants.
The W Miami is a beautiful hotel with amazing amenities. The rooms are luxurious with king size beds and large bathrooms. The fitness center has all the machines needed for a good workout, and a hot tub for after the workout. There is a large pool on the 15th overlooking the bay. I can't wait to return.
Modern, cool, hip--like all W Hotels. Unlike some, there wasn't loud music playing at 3 am at the upstairs club. View is great. Gym is good, but a bit of a haul to get to as it is in a different building. Hotel messed up my bill quite badly and overcharged me by about $500. Only attempted to resolve after I had to intervene at check-out and again over the phone (and I still haven't seen the final refund come through via the bank). Additionally, while I was having dinner, the bartender at the restaurant came up while he was on Skype with his son and was like--"look at this beautiful woman eating by herself!" It felt a bit invasive.
Loved this hotel. The concierge Jorge Rocha was so helpful, he gave us GREAT customer service. I highly recommend this hotel to anyone visiting Miami.
Not much Pool next to very busy highway
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
Nice hotel Mold in bathroom and do not validate parking
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
Suit was really nice and not expensive
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
The facilities were all wonderful. The views spectacular. The pool area and gym are outstanding. Parking is way too expensive. I had a problem with the television set in the bathroom, the remote simply would not work. I asked for help on this three times and each time they could send someone to turn it on but they could never tell me how to turn it on.
The wifi didn't seem to work, luckily I was close enough to the lobby to use that.
Rooms are spacious and beautifully done--esp. the bathroom. Huge TV. I like the location for downtown - great for walking. Lobby sparce, chaotic and unwelcoming. Valet was told it would be 20 min., but it was not that long. Event was happening , so lots of arrivals and tight spot to get a lot of cars coming and going.
Great hotel, nice rooms and helpful staff. Valet parking too expensive.
I loved everything about it, great service, nice people, the room was nice and perfect, and it had a perfect view, it was great and if I ever go back to miami, I would know where to go and stay.
as soon as I arrive with a reservation, they told me that they were full and I didn't have a room in that hotel so they change me to another Marriott
Luxurious accommodations, incredible views. Room service was very good. Valet parking always seems to be the weak link at many hotels. Nothing horrific, just not up to the standard represented at this property.
We stayed three nights for our anniversary and we had an amazing time. The rooms are very modern and clean with super views over the bay amd the city. The staff was very friendly wherever you run into them. Walking distance to lots of activities (boat rides, jer skis, American Airlines arena, restaurants, etc..) highly recommended!!!
The rooms are amazing, well appointed, loved the bed! Service is top notch too Long wait for the valet, call early!
The hotel is very well appointed: from the lobby to common areas and, most notable the rooms. Everything is clean, crisp and well conceived and executed.