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had a dog friendly room which had an odor we could not get rid of. knobs on AC were broken off.
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Price Finally after being given 2 completely dirty bed covers we finally were given a mostly clean one. The smell in the air was stuffy and unpleasant in the room. The smell in the hallway was unbearable. Clean it and air it out.
AC and fridge in the room was broken. Staff told us they were booked and maintenance person is not bailable. They did upgraded us to a suite the next day but the toilet didn't flush and we had to get inside the tank to flush it every time.
room was large, clean. hard to determine what the charge was. I was told one thing at the desk, another on the phone, receipt different. At least the receipt as far as I can tell was the lowest.
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good location for travel route wi-fi did not work, television did not work, tried calling front desk 3times, no answer, went down, no one there (10:45pm) even after waiting a while..one of 2 lamps in room not working
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Clean & quiet (even while full) Crummy breakfast. Just bagels & coffee
It has large parking area and walking distance to Mcdonalds and a convenience store. The room is solid and the pool is fine for our purposes. We have an Autistic son who loves to swim/splash. The staff is accommodating and extremely pleasant. Nothing really. This was our second time there and they are improving it little by little. The breakfast could be a little better with maybe hot foods. For the price it is fine. We will visit again in the spring.
I have no complaints! Room was clean, comfortable & roomy. Staff was VERY friendly. Easy access from interstate. Best hotel coffee I've ever had. Not a thing.
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The staff was friendly and the rooms were relatively spacious. I absolutely dislike that the bathroom door is a sliding partition and there is no fan in it. The walls are relatively thin so if you need to do your business in there you'll be sharing that moment with anyone else in the room.. zero privacy
Spacious room and bath facilities, very comfortable beds Noise seemed to travel from the next room and down the hall.
The bedroom, the cool shower, the free coffee, the 24 hour fitness center, the swimming pool, the food area and the trendy atmosphere. The pool was not open past ten o clock. It would be nice if it was open until 11 pm or 12 am.
Affordable, comfy bed, ambience of hotel, decor. Breakfast not free and pricey. We ate somewhere else. Got more for the same price. Mostly clean.
The beds were very comfortable Slamming doors in the hallways loud people talking (sounded like an employee's voice) in the hallways first thing in the morning. And slamming doors. The elevators needed cleaning and carpet in the hallway was not vacuumed.
The hotel itself was nice When we went to check in the desk lady told is oyr card was declined she failed to tell ua that we actually paid for room and that it was our sec deposit was what was declined so we wasted an hour and a half calling credit card company
Your bartender was so attentive and amazing, her name is Melissa and she deserves it all! The cleaning crew kept knocking on the door before Check out. We had the sign on the door and they knocked three times before check out time.
Qcomfortable bed Dirty hallways, lobby, and elevators!
Moderm nick the manager and Christopher his boss are the most unprofessional people I have EVER come across in my 13 yrs of sales and public relations. I called regarding a hold on my account that hadn't been removed yet and before I got to inquire I was slammed on hold by Nick. I called back and he acted like there wasn't anything he did wrong and didn't reall care what I was calling for. I took it a level higher and spoke to his joke of a manager Chris who proceeded to get smart with me and tell me "I'm not gonna sit down and tell you how I am going to discipline my employee" so now we are taking it yet another level higher. Poor management skills lead to poor hiring and therefore a poor customer service experience. Fire them both, they are costing you money because we will NEVER stay at the aloft in WINCHESTER VA or ANY aloft hotel or affiliates. there are lots of people out there that would do a better job and both of them should be ashamed of themselves. We always stayed at the Hilton and this was the first time we branched out. NEVER AGAIN.
Very modern hotel design. Modern features like USB chargers, a console with ways to connect your laptop to the TV. Room was mostly clean, but the tile in the bathroom floor felt greasy/slick. The pillows were odd, they give you a regular pillow and then a throw pillow and I found this a little difficult to get comfortable.
Everything Having to leave at check out
Nice large rooms. Very clean. Excellent complimentary coffee in lobby, very nice house branded shampoo and soaps in large shower. Very modern decor. Good free wifi. Towels need softening! On check in, young lady was not very friendly. No kind of TV guide
I loved the fact that when I asked about the movie theatre next door they had taken the time to list both the movies and their times in a binder right on the desk. They also keep a 24hr supply of coffee and cookies which is a nice touch for a late night traveler or someone who has trouble sleeping. Checkout was effortless. If I had to be picky the breakfast didn't look like there was a whole lot of choices to be had but I must admit I flew in and out to grab a coffee.
Great staff! No hassles. New clean environment.
Restaurant, Bar, Moderness of hotel Did not fin anything
Very clean, spacious room. No continental breakfast. Breakfast bar looked good, but not free.
New hotel very good staff
Overall experience was excellent for the value. Well pleased. Breakfast area was a little cramped.
The rooms were clean, comfortable and spacious as well. The continental breakfast was more than we expected. We would definitely stay at this location again. However, I think the night front desk clerks needs a course in customer service She was not friendly at all.
Ease at getting reservation and comfort of the room. Staff especially friendly and courteous and ready to assist.
The room was designed well. You walk through the door into the living room and the bed room is down a hall through a door. You have access to the bath room with out going into the bed room. When your kids go to bed early, this is a great set up! No full kitchen in the room
I liked the quiet, clean rooms. The pool and spa were wonderful after a long day of driving. The Desk clerk was very helpful when we checked in and suggested the Houlihan's restaurant for dinner. The servings were not only delicious, they were humongous! Overall, great stay, will do this again! I was under the impression this hotel was closer to Luray Caverns but the quality of the place overcame this confusion
Nice Bar closed at 11… And some people were not very friendly.
Room was spacious and clean. Staff very friendly and took care to offer assistance.
Beds were comfy, linens were clean Pool was cloudy and gave my son pseudomonas foliculitis, gross!! There were at least 10 scary looking German shepherds in training to become border patrol, drug sniffing, ATF etc, that were impossible to avoid bc they needed bathroom breaks and were constantly being taken by their owners through the lobby
Felt at home Would have liked to select room since a frequent visitor
We especially enjoyed the bar and restaurant. Great bartenders and everyone was very friendly. We love to stay at this hotel on our way up north.
From the street and Internet, a very cute and appealing historical hotel. The lobby looked period and I was excited for my stay. It went downhill from there. It took me going in the pub after 10 minutes of bell ringing to find someone who could check me in. The shower had rust and mold. Was told Continental breakfast would be set up in am. Not so. Front desk person told us they decided no breakfast since only one lady was staying there. I was the lady. She did offer to get mne something from the back, but I overheard her griping to the cook that now she had to do everything because breakfast had not been put out. Did not feel welcome here at all.
The location was a perfect halfway break in our road trip. The staff was friendly, and the food in the restaurant and pub was solid and reasonably priced. This is a great place to enjoy the Shenandoah Valley on a budget.
Great location, historic building, and authentic interior features of a bygone era. The staff are courteous and helpful. Bedding and furniture are tired and there is no sitting area to speak of, and no chairs in the smaller rooms. The continental breakfast is spartan. You can order breakfast but this wasn't really clear and there were no wait staff around.
Entering the hotel is like stepping back in time. All the furnishings, the décor, and the ambiance call back to a more genteel time. Even down to the worn chenille bedspread and hand made quilt. We are used to traveling using "modern" motel chains. This was a pleasant break. And since it was our wedding night after 34 years of being together and finally being able to legally celebrate our love, it was especially appreciated. The staff was wonderful. No elevator. Couldn't stay more than one night due to difficulty traversing stairs.
Location Toilet clogged on arrival. Tacky sticky notes on headboard Stating sheets clean. Duvet cover scratchy and not warm. Staff not so friendly. breakast unappealing.
The staff was wonderful The pool was small and overly warm.
We arrived at the Hamptonn Inn in Front Royal, Virginia, without a moment to spare, and needed to dress and prepare for a wedding quickly. Although it was after three o'clock, our room was not ready. We had to dress, curl hair, brush teeth etc. in the lobby bathroom. Not an ideal situation... After returning from the wedding late we checked in finally and received a room that was extremely musty smelling. Air conditioner had bacteria growing in it so we slept with no air conditioner. I usually have great experiences with Hampton Inn but this one was not the best.
Overall ambience and helpful staff.
A very nice, quiet , well preserved historic town. The George Washington was a great Place to stay. It had the old hotel feel. Unlike the many chain hotels everywhere. I always try to find hotels of this sort in places I visit as I am a history fan. Small room as is usual in a hotel of the era built. None of the modern chrome and plastic feel of others. And it was slightly more expensive than staying at a commercial hotel chain. Recommended to anyone staying in that area !!
The comfort for the price was a great value! The staff was very attentive and helpful. no problems!
The staff was amazing, they really make sure you're as taken care of as possible. The free breakfast was a small selection, but very well executed. The shower never runs out of hot water, and greatly exceeded my expectations. The bathroom was kind of small, but still absolutely functional. The bed could be updated to something a little more comfortable, but I still slept like a baby. Also, the tv was outdated, but it worked like a charm nonetheless. Definitely worth your dollar. I would go again in a heartbeat.
The location was ideal When we checked into our room, there was trash from the previous guests in the cans, used toiletries still in the shower, and holes and blood stains on the sheets (despite the bed having been made). We were not refunded, compensated, or even allowed to speak to a manager.
Good impression of exterior and lobby. Liked having a microwave and refrigerator. Our room seemed old and out dated..(furniture). Both mornings, the shower water was cool at best. TV channell selection was just okay.
Breakfast was great and the person who checked us in was very funny and kind! The main lobby was very pretty and well set up and decorated. The beds and pillows were very comfortable! Room had a small microwave and fridge as well as a coffe pot. Nice tv, didn't end up using it so I'm not true about the available channels. Over all decent for the price but definitely loser quality than expected. Very convenient and right off the highway and very easy to find! The room was old and out dated. The frames of the pictures were broken, taped back together and then taped to the wall. Very poor outlet accessibility. The light in the bathroom had a fan that turned on with it, the fan was busted and made a very loud grinding and squeaking sound. There were burn marks in the carpet, the bathroom only had one bar of soap, not other toiletries. The sheets appear clean but had some small black scuff marks and the pillow cares were not clean, found hair and a stain on one. The ac/heater was not working properly. It would turn on for about 2 minutes then shut off completely I had to get up multiple times to turn it back on until I was too tires to care, it was also very load and irritating but I need it on because the window didn't open at all and it was extremely hot in the room. The door also did not close all the way. Had to push hard to close it and we'll as pull hard to open in. When it was closed there was a pretty large gap along the top and right side. You could push the door and it would wiggle open and closed even with the dead bolt and top lock on. The wifi was absolutely horrible, very poor connectivity and very slow when connected.
everything was fine. met my travel needs very helpful and friendly i will come back.
Friendly staff. Pet was welcome no extra cost. Adequate continental breakfast. Rooms in good condition, but the corners needed to be vacuumed.(I left them a note and no tip) Have stayed several times and have always had a good experience. Its is convienent to our trip route.
The only problem we had with this motel was the bed, very low and hard as a rock. Really needs new bedding. Everything else was fine, the desk attendant was very pleasant.
This hotel should be removed from the list.. No internet available, mattress and box spring were terrible. Hard as a rock... We would not stay here again....
stayed march 2012. room was clean and acceptable. con. breakfast was mediocre, nothing exciting, but can get enough food to eat to get you to Miccy Dees later. Lots of restaurants nearby.
this Red Roof apparently recently had a 're-fresh' and one could tell. Our room was immaculate, smelled fresh and clean, and had nice fixtures and furnishings. Bathtub was nice glazed metal instead of a cheap plastic enclosure, and even had nice granite-like walls in the shower. Everything worked in the room (a King bedroom) and did not feel cramped. Our only advisement to guests is that the beds tend to be on the firm side, and the pillows are thin. This may be fine for back-sleepers, but if you are a side-sleeper, you might find the firmness not that comfortable, and you will definitely want to request a spare pillow. Thankfully, the staff is very pleasant and accommodating.
The room was clean, free of Oder. The first time we stayed the internet was hard to get in the room but was fine in the dining area where we had breakfast. Continental breakfast was good simple and free. Area was safe feeling and there was lots of places to eat and shop within a half mile of room. I would stay there again. The price was right
Terrible place to stay. Crib had chipped paint. They used caulking to make bathroom look clean. I would not recommend or stay here again.
This was a great value for the money. I was stopping overnight on my way down to North Carolina, so basically, I needed a nice, clean, place to stay. It was right off the interstate and a good sized room and the most important thing to me, clean, clean, clean. And I was amazed, the bed was really, really comfortable, so I slept really well. No 'staff and service' (it's a Red Roof Inn, people) but my reservation was all set, everything was ready for me, and there were no problems at all in the room, so I am more than happy!
room was clean and the staff was very helpful. Pets were welcome at no extra cost. Will stay again
The room was satisfactory for sleeping.. The actual amenities did not match the description. There were only 5 overall passes to the pool in the separate location. After waiting, we did get a pass but when we went, the pool was not in satisfactory condition. There was very little lighting; there was an empty jacuzzi that was being used as a garbage can -- filled with wrappers and empty bottles. the changing room smelled awful and was not clean.My daughter accurately described it as something out of a scooby doo mystery. We came back to try the arcade except that nothing worked. Only one of the ice machines worked in the entire building. After visiting the pool and being the only one brave enough to go under the water, I became violently ill during the night. I can't say for certain that it was the pool, but i feel that it was pretty likely. We will not be visiting this hotel again.
The continental breakfast was varied, fresh and well stocked.
Clean, comfortable. Great value for the price. Needed a last minute place to stay for the night, it was just what we were looking for. Hallway and elevator smelled a little of smoke.
Friendly, efficient staff very responseI've and breakfast was good
Quiet location away from highway. Above average free breakfast. Strong smell of cleaning in hallway. Room was fine.
I didn't like that all the elevators smell like cigarette smoke
Staff was very friendly she went out of way to please guest My reservation included a fridge and microwave. First room did not have one. When I brought my reservation to front desk to question as to whether I should have a fridge she told me I should she immediately put me in a room with a fridge then told me they are doing away with fridges as they are trying to become more business hotel. In the second room we had the fridge but no microwave. The fridge failed to keep drinks cold as it the freezer was never defrosted so the fridge was pointless. I brought the attention to staff and they wanted to move me to another room. I didn't as we unpacked twice already. I will not book another room at this hotel as we had to relocate rooms twice then they were trying to relocate us a third time. This hotel also does not provide local area flyers for food establishments. When ask them about places to eat they would push the hotel restrauant on you and the prices were twice as high in their restrauant
Room was clean, bed was great, service was friendly and helpful, had complimentary Internet, BUT... The room lacked a mini fridge. Really?
Large well equipped rooms Nicely decorated Breakfast wasn't included but they did have bar and restaurant on site
Excellent value. Relieved at the end of a long day of driving home from family vacation to find a large room with places for all of the baby items. Our child was very pleased, which means we were all happy. The freezer of the refrigerator made unusually loud noises the entire night. Would have unplugged it, but needed it for the child's foodstuff.
Nice options for breakfast The room had an odor maybe like a wet dog smell
Loved that it is pet friendly and we werent placed in a lower grade room because we had a pet Hard to find someone at front desk
The beds were very comfortable. We had an issue with our toilet before we used it. When the front desk was informed and had assured us someone would come fix it, a room cleaner showed up, handed us a plunger and walked away.
Arrived late. Broken/blocked shower. No staff to repair. Offered to move me to a smoking room (this was at midnight after unpacking etc) Asked for mgr to call me. Called the next day after checkout apologizing. They should have done more. Mgr is a moron
My room was on the second floor right on the corner of the balcony and open lobby so all through the night I heard everyone talking in the lobby talking and it would wake me up.
Quiet location.Very clean and pleasant staff.
Big room! It would be nice to have 2 easy chairs and at least one footstool.
Great breakfast. Somewhat helpful when reservation was wrong. Romm was clean beds very comfortable.
I've stayed at many Hilton Garden hotels and all have been great - nice surroundings, excellent room for the money, etc. Would highly recommend for anyone traveling.
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