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The staff was very friendly and accommodating Nothing
The beds were comfortable and the room was really large. Manager Mike was nice, but didn't address an unpleasant 2 night stay. Air-conditioning stopped working at 3am. Tried to call front desk, but the phone didn't work, so I got dressed, went to the lobby, waited 20 minutes for an employee to arrive because she was, "PER POLICY" handing out bills on the floors. Pool was so cloudy that the 3rd step was hard to view. Room service screwed up our order. Requested 2 additional blankets to be delivered to the room and they only left one. Opened up the hideaway couch and found a used bandaid and old French fries. Lobby coffee was always empty and sales representative said, "the Starbucks Coffee is only a dollar." Why should I pay for coffee when it's supposed to be free?
my stay was short. didn't like the strong smell of air freshener coming from the air conditioner.It was very overpowering. The bedspreads on the beds were dirty. The beds were turned down reveiling the dirt that was on the underside. Also the bottom of the tub was very dirty,like it needed to be scrubbed.The tub also filled with water while showering,we were unable to drain it. I wasn't too crazy about having to wash up or brush my teeth in front of everyone else in the room because of the fact that the sink is in the main part of the room. rooms could really use updating,tv etc.
Reasonable, updated, clean, comfortable bed, timeliness of check-in/check-out, no free breakfast but free coffee. We would stay here again.
Staff super friendly and helpful Elevators were dirty . Maybe due to dual use of staff and guests but easy to fix if someone vacuumed more regularly. Also some of the lobby furniture was stained. Otherwise neat and clean
room was clean, bed was comfy the pool was small and dirty
The shuttle that took us from our hotel to Hershey Park.
Everything was good.Relaxed atmosphere and staff very helpful and pleasant. No local taxi firm as such,but staff did everything to get us one.Not really the hotel's fault but we were let down by one that we had booked night before we were due to checkout.In fairness hotel staff sorted problem for us.
The shuttle drivers were especially friendly and prompt. The front desk staff was helpful, especially is providing a list of local restaurants. The wifi didn't work in our room, despite assistance from the front desk staff.
Front desk staff wasn't very pleasant .
Fantastic location and thankful for the shuttle to and from HP. Love that the hotel hallways smell like chocolate! Gym equipment is outdated and the breakfast is cleaned up for exactly 10. Not a minute less.
Close to Hershey Park - free shittle there, too.
Very Close to the park with free shuttle. Free breakfast was not too bad Pool was very small. Also our room had cracks and water damage to the walls and ceilings
Proximity to Hersheypark and area attractions; indoor pool (for the children); the staff was helpfu; and friendly; shuttle to the park.
has a great location, clean, well run and cared for, would stay again could use updating but location, cleanliness and value make up for that
Allowance of pets was a real plus. Front desd staff were very helpful. Room did not get made up on second day.
It is conveniently located near all of the Hershey attractions. The room had a refrigerator to store the chocolate. Too much noise from other guests in the halls and slamming doors. Lots of kids running around and partying adults.
Pool open late. Covered free parking. Clean. Chocolate smell in the morning was awesome !! Breakfast was great, but extremely crowded and crazy. Layout could make things run a little better, as well as moving tables a little further away.
Staff, outside seating, upbeat decor, engaging design. ATM too far off. No email receipt.
The paid Wi-Fi is fast. I am OK with paying a little extra for solid internet. The hotel has recently undergone renovation and is much cleaner than even a year ago. The new restaurant and bar on the first floor is fantastic.
Location- service and cleanliness I don't understand why I can stay at a hotel 6 and have a microwave in my room but a hilton does not- So my biggest disappointment was not finding a microwave when I wanted to reheat a leftover meal-
Clean, safe, and a very nice restaurant is what I liked. I also liked the clean fluffy towels and workout room. My suggestions would be to have bathrobes in the rooms. Also, I would've liked to see an extra blanket in the closet. At this time, the pool was closed for repairs. Parking was $10 a day.
Liked the location. Restaurants. Room facilities.bathroom cleanliness. There was dust on tables so housekeeping staff not careful.
Room was neat and clean. We had to pay $10 to self park but we were not told we would have to pay up front.
I came with my service dog and the staff could not have been kinder or more helpful! I will definitely be back!!
Nice rooms, complimentary breakfast. The elevator did not appear to be in good working condition and the hotel was much further out of Harrisburg than anticipated.
Everything Couldn't close the blinds
Cool decor and comfy beds Allowing dogs. I will not stay at Laquinta again. Dogs barking at 3 and 5am.
Really enjoyed the stay here. Everything was clean, friendly staff, great breakfast spread.
very good serve yourself breakfast tile floor had a slippery soapy film even when dry. Wet it a little when getting out of the shower, and it was super slippery.
I loved the service, the room, the cleanliness, the ambiance. Everything was well worth the price I paid. It was very nice and everyone, even the other customers, seemed to be smiling at all times. I found myself smiling for majority of the time there. Can't say I have a single complaint.
Reception staff was exceptional. Helping to make our stay as comfortable and easy as possible
Great bed. Love the big tv. Beautiful hotel. Excellent value!! Would love HBO! Would like a stand for suitcase.
Beautiful lobby space, lots of tables Lots of screaming kids in the hallways.
The beds were very uncomfortable and the pool water was ice cold.
The convenient location was a definite plus, including easy on/off the Interstate and a good assortment of restaurants and services nearby. The facility was surprisingly modern and very well maintained, in sharp contrast to experience with other Best Westerns. It also was a good value for the money. I'd stay again. It is noisy next to the freeway, but the room was reasonably well insulated and more than quiet enough to sleep soundly.
I like how nice the hotel is. The lobby is big and very inviting. I like they have sections with sofas so people can sit and chat. The room is spacious and clean. The staff were friendly and courteous. The decor is surprisingly nice for a best western, but again my friend told me it is their Premier class. We would stay there again when we go to Hershey. I didn't like the bed. It is too soft to my preference but it is probably just me because I like harder bed in general. Our kids swam in the pool but couldn't last long because the pool was too cold. Wishing that the pool was warmer to enjoy.
Great hotel! Very friendly staff!! Food in O'Reilly's Pub was very good too!
The front desk was very nice and accomidating. One of our pillow cases looked to have some sort of red mark on it... Looked like dried blood. Also our room was next to the pool and until 10pm we could hear everyone in it. The glass is not thick enough to block the pool noise.
Location Hotel was not la Quinta quality. Room smelled of mold and we saw spiders on wall.
Room was remodeled and looked very nice. The tub was disgusting! The grout was nasty. The bathroom should have been remodeled with the room. I will not stay here again.
Booked a non-smoking room a month in advance but arrived at 11pm after a long day and were assigned to a room that wreaked of cigarette smoke...the hotel hallway also smelled like strong chemical cleaners masking smoke smells. After complaining, we were moved to the only room left...the handicap accessible room next to the lobby and elevator. There, we were subject to loud guests until about 2am, and could hear every word through the thin door and walls.
I loved the breakfast that was included and how clean we found the facilities. I feel as if the room should have cost 75 versus 100. Also the bed was really firm and I prefer a softer bed.
Great place for kids was it features a pool with a water slide. Complimentary breakfast was nice, too. Rooms were great. I arrived before my husband, in the rain, with a 2 year-old, a 9 month-old, and I'm pregnant and no one offered to assist me with bringing my luggage to my room so I did it myself. I could have asked, but I shouldn't have had to.
I loved the full kitchen, indoor pool, mini golf, and the room itself. Nothing
spacious rooms, close to Hershey park wifi did not work, pool had cloudy water, towels were old and did not look clean, shower curtain was dirty, the place needs a face-lift very old.
Pool slide was great for the kids. It was something different. Mini golf was ok too. Price. It costs $180 for the night. Breakfast was included but it wasn't great.
I liked the kitchenette. A decent sized refrigerator, even a dishwasher! No problems with the room, except TV remote which desk clerk replaced instantly without any hassles. Room came with extra pillows and linens, so I didn't have to ask for them. Breakfast was OK. Suite contained all that was needed, clean and quiet. This was "off season" for Hershey, so it wasn't crowded. If during tourist season it's as quiet, I would not hesitate to recommend this establishment. Small stuff: flat screen didn't rotate completely between sofa and bed was my only real "issue" and that so minor as not to be important.
The staff wasn't very friendly
Enjoyed the free wifi. Room and bathroom clean. Enjoyed the natural light from the large window even though it was right over a parking lot. Quiet. Literally stones through from 4 chain steakhouses. And a bunch of fast food. Easy location off highway. So much chlorine in the hot tub my eyes stung just walking by it. Maybe that's a good thing though? Only ice machine was on first floor.
Simple. Everything you need. Friendly staff.
Rooms are clean, nicely equipped with coffee, refrigerator, microwave. Facility was clean and quiet. Breakfast was decent.
The staff was very welcoming, helped me and my family with everything we needed and answered all questions quickly. Can't say I didn't like anything all good reviews and thoughts here.
The breakfast was good, out girls enjoyed the selection. Or stay was expensive. We came with 2 little girls the night before a day at Hershey. I thought the staff would have been much friendlier. We paid $400 for the room, they could have at least given the girls a Hershey kiss or a map for the park. Our room had 1 small bottle of conditioner and 1 small bottle of shampoo...there were 4 of us in the room. My daughter went down in the morning to get more and was scolded by the woman at the desk for being without an adult. Our stay was okay, and I feel 400 dollars is too much to pay for just okay! I expected more being that it was a Marriott hotel.
Location was good. Staff was courteous and pleasant.. Room was sub-standard for the price. Bed was "thrown together" every day. Bed sheets were thread bare and did not fit well. Bunched up and was terrible to sleep on. Air conditioner blew directly on us while in bed. Bed should be on opposite wall. Very uncomfortable and LOUD!
The room was very spacious and clean the free breakfast and newspaper was a nice perk.
The front desk staff were helpful and courteous The large number of animals in the hotel. The fact that we had a room that had been inhabited by animals to which I am very allergic. And the fact that every dog (and there were many) that we saw was obviously over the 25 pound advertised weight limit. One woman had three dogs that probably combined topped 200 pounds.
Room so dirty. Sheets were not cleaned after previous guest. Blood stains on pillow and sheet and random loose buttons in other pillow. Bathroom had stinky floor with mold growing in shower. The room door was broke at the door jam making it very difficult to open at times.
The suites are enormous. The staff is very friendly. They have free hot tea, coffee & hot chocolate in the lobby 24/7. To quote my girlfriend, "This bed is heaven." There wasn't really much I didn't like except the TV was incredibly far away from the bed, but you can pretty much chalk that up to the size of the room.
Clerk who checked us in was in great, cheery mood. Never had a better welcome at a hotel.
this was the best hotel i have ever stayed at staff, rooms,area is the best in all of my experience
My husband and I recently stayed at the Crown Plaza. We were disappointed as the rooms were very small and the noise level was unacceptable. If you stay here, ask for a room in the back of the hotel. Parking was valet only and costly but all other parking in the area runs about the same price. The air conditioner was very loud and went on and off all night. Between the noise outside and the air conditioner we did not sleep at all. The rooms were clean but again, very small. I used the Entertainment card and received 50% off the regular rate and I still feel that it was not worth the money we paid. On a positive note, we were able to walk around downtown Harrisburg and enjoy the restaurants, pubs, and sights.
rooms are microscopic, bathrooms smaller. A/C didn't work in my room, it was 82 and I had to try to sleep with the windows open. Repeated requests for an engineer were never answered. The ''health room was a discrace. The equipment was so out of date it was downright dangerous. Would never stay here again
I knew my room hadn't been cleaned when I found money on the floor from previous guest. No towels in room. AC/Heat didn't work. No shampoo, coffee. Front desk unresponsive.
Heater did not work in both rooms/TV remote did not work/Bathroom is small/Linens not cleaned/Room Service was horrible/Parking is VERY small/For a Crowne Plaza Hotel this was very disappointing
Big room for the low price, modern, clean, and very friendly staff! I will be back here!
Discover all that downtown Harrisburg has to offer! You are at the heart of everything, including shopping, dining, entertainment and the arts. You are within easy walking distance of Restaurant Row, Harrisburg's Capitol Complex, the Whitaker Center for Science and the Arts and the Susquehanna River's picturesque waterfront and the wonderful Hershey Park.
Hotel itself was clean, but they charge extra for everything and it's expensive. Not worth the money.
The parking facility for the hotel was always booked and I had to park across the street from the hotel during half of my visit. Mind you the main parking area is dismal and extremely confining so this was not a loss. The room I stayed in was pitiful and tiny for myself, my husband and two children. I made sure to stay outside as much as possible, so as not to remain in that tiny space.
I went there with my wife because I wanted to combine some business and pleasure. We had a very good attention from the staff at every moment of our stay. the location is perfect. The room was excellent for the taste of my wife for me, I just missed a more business touch. Considering all the aspects of my stay I would consider value for the money between good and excellent, would definitely stay there again if I need to find a hotel in Hershey
I was not satisfied with my stay at all. The rooms were small and tight as well as the bathrooms. It felt like I was at a motel. The rooms need to be remodeled as well as the bathrooms. Everything about the hotel is tight and to be located downtown, it should have looked better than it did.
Quiet. Breakfast was lacking
Breakfast Water was not hot enough
Horribe service, beds SO uncomfortable. Only perk was distance to the hospital
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This guest did not leave comments about this hotel.
This hotel is close to most attractions--Chocolate museum, Hershey park, Gardens. The hotel is relatively new and the free breakfast is okay. The room is clean, spacious and furniture is new as well. This hotel has mini-refrigerator and microwave. None
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
What I expected, except some details the price
It was so nice and modern but at a wonderful price and so close to all of the attractions! I could not have been happier with my stay!
price coffee could have been fresher
Very clean! Nope
We chose this location because it was close to Hershey park. We did the park for a day and like the amenities here for the following day, sadly Mother Nature didn't allow tuna to enjoy the outdoor area but the kids had fun in the indoor pool, arcade and game room. Would definitely recommend to others.
We liked the activities available to us to enjoy while we were there. The food was good. Didn't like the small bathroom and the thin mattress on the pull out sofa. The staff at the front desk were friendly and great but the staff in the restaurant in the morning were not friendly at all. The hostess walked you by the table and kept going without saying anything.
The hotel was close to a shopping center, so if you forgot to pack something you were in walking distance of the a shop to purchase what you needed. The best looking portion of the whole hotel was the pool area and the lobby. The rest of the hotel needed serious remodeling. The flooring was very outdated and became sticky and soggy if you didn't keep the A/C on at 65'ish degrees. The restrooms were incredibly small and outdated for the price. Any more than one person at a time in the restroom and you would be quickly overwhelmed with the lack of space.
We needed a place to sleep for a few hours before getting back on the road so we weren't looking to spend a lot of money, so this meet that need. I always check the bed and pillows to be sure they are clean and these were so that was a plus. After seeing how "clean" the bathroom floor was, I made sure to wear my shoes. We didn't plan on showering so that didn't persuade me not too, but I am glad I didn't need to.
Cheap. If you couldn't sleep either you slept in too late or weren't drunk enough
Wifi was very poor. my stay was miserable
Room was cleaner than expected, quiet and a great basic room. Staff seemed professional, and I got the room at a great rate.
New, clean, and east location Smelled so strongly of Marijuana that it was Nauseating
Decent room for the price
The room was a good price. The beds were well made and linens in good condition. The TV worked without any problems. The beds were relatively comfortable, although firmer pillows would have been nice. The heat in the room also worked well (we stayed in January). It was nice to have a mini-fridge and microwave in the room; I am a breastfeeding mother, and having somewhere to put a bottle of pumped milk was extremely helpful. I'm fine with a room being Spartan if I'm not spending a lot of money. But it MUST be completely clean. The toilet was not. Around the top of the toilet bowl (under the seat) had definitely not been cleaned. Any hotel that can't adequately clean a toilet is definitely not going to be on my list of places to return.
It was good overall , the only problem I had was that the AC went out in the morning and we couldn't get it back on , then we had to put it on cold fan and eventually it started working again, later in it happened again
Location Needs a good military style scrubbing
It was kind of clean There were no microwave or refrigerator
Not only was this hotel 5 minutes away outside the Hershey gate, it was exactly what we needed. The hotel was clean with all the amenities it said it had it full working order. We intend on staying here whenever we have the opportunity. One staff member at the desk had an attitude, but that should not be a deciding factor.
The staff was very courteous. I booked our hotel over a month out. I wanted a king size bed and a nice room. We had a king-size bed but we are in a room with a water everywhere time you showered and we are directly across from the elevator. Because we hadn't realize the shower till the next morning the contact at the front desk and we could only get a roo with 2 queen beds in a room that was adjoining very loud people. Having a Keurig coffee maker in the room didn't help because our staff did not bring us k cups. I was also not allowed to use my AAA discount because of the way I booked, which did not allow me to percent discount for complementary breakfast tickets All in all it was not a bad hotel, but for the money I would definitely look around a lot more and probably stay elsewhere.
Loved the lobby.The interior design was very nice.The room was a nice size and the bed was comfortable.The pool was nice but it was a little cool for me. I liked everything.