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There was mold in the fridge, the whole floor smelled musty. The front desk told us they could not give us a different room and they would pay for our stay but now it looks like I will have to call and argue to get the room money back from them!
Staff was friendly and helpful Exercise area only had one piece of equipment that worked.
I liked the price per night, and the breakfast was good. The service was terrible and it wasn't very clean. The shower curtain had stains or something on it, and I asked for them to replace it. They didn't do it, so I had to call down to the service desk and replace it myself. Also, whoever "cleaned" our room left cleaning supplies in the room. The phone had a thick covering of dust on it.
Location Both treadmills were broken.
Staff was friendly; breakfast was good Mattresses are getting up in age and we're not all that comfortable.
Good breakfast, Clean, good maid service. One of the two beds was two close to the wall. Had to crawl into bed on left side.
Location Upon arrival, staff had no idea that online checkin was available. I had already checked in- but they had no idea. It was 3:30 and my room was not ready. The man at the country explained (in too much detail) that several employees had quit and that he was the IT guy. He was very unprofessional, even asking me if my King Suite was "necessary". They said my room would be ready soon as it was being cleaned- I had to ask for the key! Once in I found that the sleeper sofa for my son was completely broken. I asked to change rooms and was able to do so. The new room was better, but the stopper for the bath was broken. The pool was ok but in desperate need of updating. The jacuzzi was no warmer than room temperature. We have stayed at these hotels before and have been completely satisfied. Not happy at all with this location!
It was nice and clean for a good price. indoor pool and free breakfast was a good deal.
Very clean room and bed was comfortable. Staff were nice. Room looked recently updated and bathroom was totally renovated. Great price on rooms. Will definitely stay again while in town. Everything was good really. Only thing I might change is that the furniture itself was a little outdated, though in very good condition. (It's all pink).
After a long day of traveling, I was greeted by a friendly, welcoming staff member at the front desk. So nice! The room was clean and comfortable. I had a very nice experience. I will come back. The trash can on 2nd floor smelled really bad every time you walked the stairs and opened the door.
Easy to find. Great stay for the price Bath tub faucet leaked.
The staff was super friendly. Always ready to help or just talk. The office was not alway open during the day. But once you know where to go it's ok
The staff was friendly and accommodating, the room was clean and a great deal for the price.
Comforable beds next to great restaurant and bar that is close to Hershey park. Place falling apart .Needs a face lift. If you're going to charge $100 for a $20 room because of location, use some money to fix the towel rack and faucet. Show some love.
Good location, staff was fine. Property not well maintained, badly needs to be updated.
There is not much I could say about the Simmons to be positive other then it's central location. Where do you start? Unhelpful and disrespectfully staff. Dated room. Unsafe atmosphere including stairwell and walkway. No towels or even a water cup. Oh yes, let's not forget heat
Price and Location no donuts
It looked nice No curtains on the main windows, mass sunlight without the option to dim the room. The door rattled constantly even when secured. Refrigerator and microwave served as a night stand. The noise was unending, people walking above us and floors creaking in hallway. No extra blankets. Tv was the size of a postage stamp. My laptop was bigger than the tv. We left after trying to take an afternoon noon but were blinded by the sun as it moved in this room. Room 3. Terrible.
Everything was clean and it had all required amenities.
Room was very clean and comfortable, close to Hershey park.
After a horrible stay at coco inn . My mother was very sick her hips still hurt her from the beds in the room. The staff at best western hotels let's us get in our room early to accommodate us and our situation. The beds are amazing staff very professional. Thank you best western for helping us in a tuff time.
Room was large for the price and the Internet was free and reliable.
Clean and quiet. Friendly staff, appeared to be family owned. Simple amenities and definitely worth the cost (good value). About 10 to 15 min drive from most Hershey attractions. Small pillows and not enough of them (would suggest bringing your own!). Continental breakfast is served in the tiny office where you check in and there did not appear to be a seating area so I assume you bring it to your room to eat (we ate out every morning so can't say for sure). But still, very good value for the money!
It was. Great Nice clean room Plenty of room Very nice people to deal with And they are. Doing over the rooms And breakfast. Area soon too Will stay again in the spring ! Breakfast area no sitting But they are redoing the area soon To make more room
It was close and affordable. Need coffee maker in room.
This hotel offered a pool and game room for the kids! We found bed bugs in our room, no trash cans, no iron!
Stayed here one night for a job interview. Room was mostly clean, if a bit old. I really enjoyed the netflix included on the tv. Performed a sweep for bugs. One stinkbug and a dead spider in the bathroom, but nothing else. Refrigerator was so loud I had to unplug it. Not as loud as the highway noise, though.
The location and price The service. They have horrible customer service. Someone in my group had an expired ID. One of the rooms was under her name. Clearly then ID had her name, picture and credentials. The room was paid in advance and they had a credit card on file for the company we work for so it wasn't a monetary issue. They made us call our administrator at 11pm, had her wake up after work hours, look thru her emails, call hotel.com and change the reservation to someone else in the party who's ID wasn't expired. We had to wait for hours for this to get resolved after being tired, dirty and on the road all day!! We will never stay there again!!
Staff was really friendly and helpful. Outdoor swimming pool for family. Rooms were suprisingly clean for reviews. Stand up shower in all rooms only. Not alot of space in room.
Easy to find location, friendly staff, great value, good for a short stay. Small pool, better than no pool. Small room, smelled a little smokey. Not the cleanest. Very simplistic room and amenities. Easy to hear people in neighboring rooms.
The staff was very courteous and helpful. The room was clean, however, the shower changed from freezing cold to scalding hot on it's own and it would not hold a steady temperature.
It was newly refurbished with new laminate flooring, so no stinky motel carpet. Very clean. Nice front desk staff. Located in a quiet area. Has laundry unit on site. Really felt it was a great value for something so cheap. Ay least in our unit, there was no tub, only a shower stall. I was kind of looking forward to a nice soak after all that driving. So I just took a warm shower instead. Certainly not a dealbreaker.
the room was exactly what we expected for a super budget-friendly price. It was clean, layed out well for the space, had updated laminated wood floors and comfy beds. The staff was EXCEPTIONAL! Super helpful and friendly. They made an older "tired" exterior motel into a great place! Our one and only problem was the regulation of the water in the shower. There was barely a feather-breath between really hot and really cold. But once you found the "sweet spot", it worked well.
Close to interstate Walls thin, water too hot or too cold
The floors were a bit dirty. But overall it was clean.
very comfortable beds,,, fairly quiet most lamps didn't work,, key didn't work in door, was resolved easily,,, more expensive than original quote,,,
Leaving. When we arrived there was no staff on site other than two construction workers that were gutting rooms at this location. Rooms were ice cold, dirty, no shower head, and lights were out. And they still charged us full price. Completely ridiculous.
Nothing Zero customer service. Staff was rude, and disrespectful. All I got was a bad attitude. Rooms were dirty, smelly, and old.
All provided facilities were good, functioning condition. Atmosphere wise, I was not feeling safe because of the open nature of the place, especially since I was with my wife and little kids.
The free breakfast was in a crudy room and was basically some toast and cereal
Cheap The exterior looked like a cheap motel. Upon entering the room we were greeted by a musty/smoky smell that triggered my asthma even though the room was supposed to be nonsmoking. The walls were plain white and stained unlike the pictures. The bathroom floor had various stains that I will not speculate on. All in all, not a bad place if you have 50 dollars, no standards of cleanliness, and feel that mold is just another of god's creatures and shouldn't be harmed.
The price. The door to the room had a 1 inch gap at the top of the door. Had to plug it with a towel so no one could look into the room. Had a coffee pot in the room, with coffee packets, but no caraffe in the coffee maker. Just kinda, overall rundown. We literally felt like we needed to examine the bed for bed bugs. However, after having completed our experience, it all worked out and I'm glad we saved $50 over what we expect from a basic motel experience. This is definitely a place where the only benefit is the economy.
Staff was super friendly and helpful Room was smelly, air conditioner froze overnight, toilet clogged with 1st use, tiny bathroom
Was very pleased with our stay. cheap rates,very clean room,nearby amenities,1/2 hr away from hershey park(which was perfect for the Beyonce concert),front desk women were extremely nice. great to have a good sized refridgerator & good air conditioning. & continental breakfast, overall i would recommend this value inn to anyone. great place to rest your head! only thing that was disappointing but bearable was the bathroom area with tub & toilet was extremely small. the sink & mirror with vanity are outside that area so was easy to deal with.
Great view of the river as described on the website. Good sized clean and basic rooms with good value for money. Ideal if you have business in the area and want a clean room at a decent price without paying for the frills that you don't need anyway. No really good choice of close restaurants.
AC was so loud at times, it woke us up. Desk suggested we not run the AC as a solution. Bathroom floor was sticky and towels were worn. Only three pillows, and all were flat. Decor was unusual. Staff had trouble finding our reservation.
The rooms are clean and the location is close to where I need to be when I am in Harrisburgh. The breakfast was very limited but the coffee was hot.
Location for my event Shower pressure Firmer beds
It was convenient to the city. The price was too high for what you get, even though it was a weekend night.
Very clean and good value for the price.
1. It was convenient in the Amish country 2. it was the most affordable option 3. they had availability last minute 4. free wifi 1. the smell of the room: musty, mildew 2. the smell from the air conditioner 3. no breakfast