Cons: Flat tire, went to use the car and one could not be brought, we were late for a dinner so we took another car, next day when we were able to exchange the car it took an hour to exchange the car. The attendant was very unhelpful and kept asking where the keys were, with the two driver who dropped it off at the admin building. Then she had to use another car from company because the roadside service did not give her the right information. Then the next day the guy from the airport counter called and asked where the car keys were. A bill per my request for the first car was never sent to my email. This was the most horrific experience I have ever had rentig a car. And to top it all off I picked the car up on the 30th and the car tags expires at midnight that night.
Oct 27 2017
Cons: I requested a full sized car; I received a full sized SUV, what I would refer to as a very upscale vehicle. And, while I appreciated all of the luxury - there was no manual provided to ensure proper usage of the various automated features, thus, making it frustrating for someone who has not experienced such luxury in features of today's technologies of automobiles. I would think rental car companies would desire to protect their vehicles by ensuring all vehicles had a user manual kept with it so folks would be able to refer to it for clarification/usage of the vehicle(s).
May 8 2016
Budget needs to re-locate from airport campus to k
Pros: Desk people were very polite and gracious. Everything was ready for me and I was on my way in no time. So glad the manual was in the box so I could operate the wipers, lights, gas tank, etc.
Cons: The 30% hike on daily rates for the airport. What a rip-off! My bill was almost $150 more than advertised daily rate because of $11+ day charge.
Jun 16 2016
Pros: The vehicle was nice.
Cons: Girl at the counter in Harrisburg Middletown Pennsylvania airport was not helpful and was rude. I felt like I wasn't allowed to ask questions because every time I did I got an attitude. My reservation was $405, I had to upgrade because last minute we had another traveler join us which I was told would be $200 more, when I get there my total was $1,136. You guys are thiefs. Because I don't just swipe my card I was able to get my rental down to $721. I topped the tank off at the nearest gas station and was told to leave it running when I returned it. Somehow 3 and a half gallons was used up and was also not told I'd be charged $8 per gallon of gas. I am a single father of 2 extreme sports athletes who are on billboards all over the east coast and if I was a jerk I'd have them post this to there 20,000 followers on social media. We travel a lot and because of this experience will never rent from budget again.
Nov 27 2016
Review of budget rental at MDT
Pros: Vehicle ,check out/in staff were good.
Cons: The Harrisburg airport car rental counters close by midnight. Had to wait until morning since flight didn't land until after. This is 2016 and Harrisburg is the state capital. This needs a solution so that passengers on the last flight can get a rental. I'm a little shocked.
Dec 6 2016
Pros: Very clean car
May 8 2017
Pros: I did receive "A" rental for the price I reserved (even though it was not from Budget.
Cons: I had TWO delayed flights on this day and my car was already given to someone else. When I arrived at the counter, the Budget female clerk acted as if it were my fault and problem and gave off a very dismissive attitude toward me the entire time I was there. Though they did pass me off to the Avis counter directly next to them in the airport, the attitude was totally unnecessary.
May 21 2017
Pros: The rate was very good and check out/in was fine.
Cons: Vehicle was extremely noisy. on the road. For a small car the visibility was very poor for a short person. Would have needed multiple cushions to see out on passenger side.
May 27 2017
Pros: Staff was friendly and accomdating
Cons: Quoted price was $112, charged nearly $200
Jun 4 2017
Great price great car
Pros: Staff was great initial car was too small for the family and the got me a replacement that was just fine
Cons: I dint know half the features in the car I'm getting old. Also the Sirius xm subscription ended halfway into the trip.
Pros: I like the vehicle I had and the convenience of pick up at one airport and drop off at another airport.
Cons: The exterior of the car was slightly dirty. There were only 2 cars to choose from but lucky I really liked the car I received.
Oct 27 2016
Cons: According to Hertz in PA they informed me that kayak doesn't take all the taxes at the time of payment. I owed almost another $100 in taxes at the airport. Not cool!
Apr 26 2017
Best experience ever renting a car
Pros: The customer service was great! I was not expecting the pick up and drop off people to go out of their way for me like they did
Jun 23 2017
They wouldn't even give us a car!
Pros: There was nothing to like! When picking up from an airport if you do not have a flight departing they will not give you a car. Plus the fact that they require you to make payment with a credit card vs a debit card. Will never do business with them again
Cons: You need to freaking change your policy period thank God we bought the insurance with our purchase of the rental agreement. You need to accept debit cards period absurd that you don't. And who would have thought that you have to mandate having a flight to get a rental car what kind of moron thought of that
Jul 14 2017
Pros: Good service. Reliable vehicle.
Jul 25 2017
Car was Ok, customer service wasn't
Pros: Car was small but clean.
Cons: At the desk I was hit by a broad array of upcharges and upsell attempts; found out that allowing my spouse to drive the car would double what I had paid. Not going to use Hertz again, probably also won't use Kayak for car rentals.
Aug 6 2017
Pros: Nothing. I wouldn't recommend them to anyone who has a later flight.
Cons: Our flight was late by a hour to our destination. By the time we went to pick up our car, Hertz was closed. I had to purchase a new rental from a different company last minute. Hertz never called or gave us a heads up about them closing. Very frustrating at the time.
Aug 27 2017
Debit Cards Not Allowed
Pros: The price seemed fair if I hadn't been refused for having a bank debit card.
Cons: Having my card accepted when I booked the car, but refused when I was dropped off to pick up the rental, stranding me at the airport!
Cons: Avis changed the final price which we did not know until we saw it on the credit. My wife called Avis and we got no where. Very upset.
May 8 2016
Great UPFRONT value.. taxes and fees and all the "
Pros: I loved the ease of picking up and dropping off the car
Cons: I did NOT like the daily fee for being under 25 PLUS an 11% additional "underage" fee that you charged me. I feel like I was charged twice. The rate I paid was more than double the rate I was quoted........
Jul 29 2016
Pros: Gentleman at the return area, drove me to the sidewalk check in area with my luggage, found help for me to get in the door.
Sep 15 2016
Pros: The price and ease of drop off.
Cons: Pick up area directions were not clear at all. We were travelling w/ 88 yr.old. Finally had to sit her down in the parking garage, leave her and go back near terminal to complete paper work which took 30 minutes.
I reserved a specific car so she could get in and out of it easily. We were given a different car that was much too low and hard for her to access.
Dec 5 2016
Apr 1 2017
Pros: I liked being able to pick up and return car at airport. Counter could use more staff. Car was ready when I arrived and the return went very quickly.
Cons: I thought the option for refueling would mean you would pay for what you used. It looks like I paid for a full tank of gas which I would not have used. It is a great option but they should be fair and charge based on what you actually use.
Jun 18 2017
Travel plans changed
Pros: My flight was cancelled and Avis was very accommodating to allow me to change the drop off destination at last minute with no additional charge.
Pros: Picked up the car at 11:30 pm in MDT. You have to deal with National Car Rental since the Alamo is closed. Started driving the car and notice the gas gage was just touching the low side of full. When I brought back the car the agent immediately corrected the fuel error in my favor.