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It was nice and new and a had a lot of room with a couch in my room. Nothing. It was a great place to stay.
The staff was very friendly and always there for any questions or to request anything. The location was nice and quite. The 12 hour drive to the hotel. Next time I will fly as well. :)
Our room was clean, and most things met my expectations. The water temperature in the shower was TERRIBLE. After adjusting the temperature to a comfortable level, it would fluctuate to very hot, then back to where it had been, then to very cold, etc. About 25% of the time it was almost scalding hot, and about 25% of the time it was freezing cold. I talked to the front desk about it three times. They said they had been having issues with the boiler, new plumbing, etc. Showering took about 50% longer than it should have because I couldn't stand under the water about 50% of the time.
We found the room to be good enough quality. You could tell they've been updating, and there was a few things that still needed TLC however the room was clean, the beds were cozy, and the staff was friendly. The breakfast in the AM is also a perk. Location was okay, however at night it you could definitely hear traffic, and it really didn't apprear to be the best neighborhood.
Nice looking facility, reasonable rates. I didn't appreciate waiting for 5 minutes in an otherwise empty lobby to be noticed at the front desk (with Nicklodeons Good Burger on the lobby big screen - not very professional) when the 20 something year old guy did show up he wasn't very attentive to his job. Some of the time the guy was watching the show on the tv behind me instead of completing my check in (VERY UNPROFESSIONAL.) I was the only one checking in, but that shouldn't matter. Fast, courteous service is the simple expectation. I didn't experience any of those traits. The shower in my ground floor room took 10+ minutes to get warm and the drain was so slow the tub was over half full of cold water by that point. There were about 8 cars in the lot.....not that many people taking showers all at once, in the early evening, to explain the cold water issue. Once the water was warm, the tub still wouldn't drain fast enough to avoid eventually overflowing, so I had to turn the water off and wait for it to completely drain before I could fully rinse off. The shower and tub spigot weren't totally secure to the wall either it's like the construction in the remodel wasn't great quality because after those discoveries I was noticing details I usually wouldn't bother to pay attention to. The rooms decor was nice, and the price was okay, but I was hoping for a pleasant, surprise new favorite, but got the cold hand of disappointment instead. I'm not even interested in giving it a second try....which makes me sad because the pictures showed so much promise.
Location good, rooms good; inexpensive and clean Hot tub and juice dispensing machine (at breakfast) broken for days and staff totally helpless and ineffective at addressing -- my suggestion that they go and buy juice in bottles for breakfast was met with nervous smiles... Probably not their fault (i.e. management source of problems...) but they are the representatives of the business and were not impressive.
Fridge and Micro., chair & ottoman, large armoire with safe. Updated Bathroom & furniture. Comfy bed. Clean. Convenient office area. Room was nicer than expected. Breakfast was very bad - few choices & everything gone before end of BF time period. Hot coffee/tea not available in lobby after 9AM. No table in room. There is a desk though, and some space on top of the large TV unit.
That it was comfortable ad's spacious with lots of pillows That my confirmation or reservation was not sent to the hotel so they was not aware of me showing up
Close to restaurants and stores Dirty bed covers Had to unscrew bulb on lamp to turn it off Bed VERY uncomfortable TV kept losing signal Train right outside our window Hallway noise at all hours (seemed to be a "by the hour" type establishment as well as a nightly one) Above us sounded like elephant herd migrating Breakfast was terrible (powdered eggs, waxy mini donuts, fake juice, white bread and Styrofoam plates/glasses) We asked to change rooms after night 1. We were told ok, after breakfast. After breakfast, we were told we would have to wait until after 3. We never got to change rooms. Not the quality we thought we were getting. I think the property recently came under new ownership...
We were happy with the hot breakfast. The manager reception In the evenings was a welcome surprise. The space in the room, a king suite, was nice but would have been nice to have more than one chair at the table. The pool seemed to have too much chlorine.
Location was great!!
Very helpful staff, including the GM, who did his best to resolve our problem - booking.com sent a reservation for a wrong room to the hotel. Great breakfast and after-ski snacks, pool and hot tub, good accommodations. 30 mins to Alta.
My ground floor, corner room was noisy--both from traffic and the creaky floor upstairs. It was inconvenient to have to go to the lobby for wireless internet.
My family really liked the pool and fitness area. We even ordered poolside meal service which was delicious. There was a snotty lady working in the fine gift shop who gave my 3 year old and myself the stink eye as my daughter hugged the bulldog sitting at the gift shop entrance
because we have ordred by Kayak we could not get a recit. We have had trouble with Water from airC and that is not a **** hotel and at breakfast sometroubles
Very clean Not enough parking
Bed was very comfortable room was very spacious Lots of noise from the parking lot area at 11pm sounded like a street sweeper going through the parking lot
No continental breakfast
Great value and location was the best. My wife and I both noted the smell when we walked in the room. Aside from that our stay was great.
Clean rooms, absolutely immaculate grounds. All trees, bushes, and flowers were trimmed to perfection. Nothing
Rooms are spacious and clean Front Desk staff where not very knowledgable
Everything was so charming and romantic!
We enjoyed the room, the view was great of the city, and we could walk around to where we wanted to go. The bath tub didn't drain and so we showered in a tub full of water.
Safe and clean Needs to be updated
The hotel was immaculate. The rooms were superb in size and furnishings. It was a very good value for such luxury. The grounds were also beautiful.
It was an absolutely beautiful and amazing hotel. It's right in the city within walking distance of great places to have dinner and drinks.
Beautiful grounds and pool, Princess rooms, and very friendly attentive staff. Jack in hospitality greeted us, gave us great recommendations, and went above and beyond to make our stay welcoming and made us feel at home. Can't speak highly enough for the amaxing and genuine staff. Truely a luxury hotel with first class amenities. Only positive things to say.
It was awesome. The staff went waaay above and beyond what was expected. Are you kidding me??? How about this....We couldn't stay forever???
We loved the elegant atmosphere and the professional staff. The spa area was especially nice. We thought the parking was hard to follow.
Great hotel with a great staff. One of the best values in the country.
very good service, friendly staff, decorated beautifully for the holiday season. great location, close to everything. we did not find an in-room coffee maker, which we would expect for our junior suite.
The staff was amazing! They were all so polite and just wonderful. The room was fantastic as well! Nothing!
The spacious room. The long walk to our room.
Beds were horribly soft.
The room was clean and updated, needs an updated tub though. The bed was comfy and tv was big. The tub and shower were not as clean as the rest of the room; would have liked a more updated and bigger tub. There was a dog that kept barking, I understand the hotel is pet friendly but it was annoying because it barked for a long time at night and again early morning. Maybe get thicker walls or something to muffle the sound? Also heard room cleaning and vacuum very early above us.
She ratings are on e of my favorite hotel chains. When we got there, we got an upgrade and got a spectacular view of the city. Loved it
the king bed No.
Great view to watch the fireworks. Nothing.
By far the staff. Very impressed with the level of customer service. Here's a few odd things- I needed their wheelchair and it's in very bad shape. The left little front wheel is crooked and it has no foot rests. The lids don't fit the Starbucks cups in the room's coffee service. The bar bolt on the door (room 142) was very loose at the screws. The smell of the orange mint toiletries was offensive to me.
Excellent hotel and brilliant service, the view from our room was amazing and the staff were very helpful, room was brilliant came with all things we needed
Recently renovated, very comfortable, free parking (unusual for sheraton), real hairdryer 1875w, big lcd tvs, kingsize bed, very spacious room, great location, etc. No minibar (not even empy) in the room, no services directory in the room, phone line was dead and remained dead throughout my stay, one of the side doors that leads to the parking lot remained open because of a carpet that kept it from shutting (security issue), very noise air-conditioning system.
Great staff. Room was very clean and comfortable.
I just stayed 1 night with my family and beds was very good. I request to set refrigerator and internet access fee is charged free.
Distance from airport, comfortable beds, good price
close to airport, comfortable beds, good Chinese restaurant. Nice place to stay during my transit.
Solid hotel, good value, excellent staff
The personal was nice but The place need to clean more all the facilites The pool, you don't have nice lobby to relax, the hallways smell bad, was dust in all the furniture in the lobby
Our King suite room was clean and comfortable. The shuttle service was prompt and only a 15 minute ride from the hotel to the airport. The hot breakfast included in the room price was very good.
convenient location and great price, free upgrade to suite on arrival for a six night stay.
Very very close to airport, close to airport parking, close to downtown, helpful airport pick-up & drop, indoor pool/hot tub, complimentary breakfast. Clean, tidy and fresh rooms. Not enough vegetarian options in breakfast. We got a call in the middle of the night at around 1AM, asking that we change the room since we were allocated the room meant for someone else which was very unprofessional and we refused.
I had just had surgery and was on crutches. luckily there were some nice people staying there as well because the staff didn't seem to have time to assist me. even though it appeared they were doing absolutely nothing but watching me try to hobble out to the shuttle with my luggage.
Comfortable beds, close to the airport and complimentary breakfast. One of our two rooms smelled as if the floor was moped with dirty soap water. Difficult to tolerate the odor. Also, not enough towels in the rooms which were very worn and rough.
The hotel was very accommodating. Upon are arrival in Salt Lake City we called the hotel for pick up and they were there within 7 minutes. Our reservation was made over the internet so checkin was harmless. We were given two keys to the room and also two vouchers for the included breakfast the next morning. The breakfast is eaten at a sit down restaurant attached to the hotel. Their food and service was excellent. Great place to stay while in SLC.
Price was great, shuttle from the airport was really convenient. I wish I would have gotten the young man's name who drove the shuttle and worked the front desk that evening (December 13th) because he was terrific at his job and was an asset to this hotel. He was a true hospitality professional. Beds were comfortable, and the room was clean.
The paint was new, but that was about it. Everything was out of the mid 1990s, including an old bubble tube TV and, seemingly, mattress. Worst night of sleep I've had in ages.
Breakfast buffet was quick and very good for this kind of meal. Waitperson was very polite and helpful. Clerks at reception desk also were great.
Accommodations were comfortable, inviting, and very convenient to Salt Palace convention center. Staff was wonderful. Service at restaurant was slow and sometimes absent. Disappointing, because the food was excellent.
Excelent facilities, particularly the gym. Good restaurant as well. Very helpful staff. Great city centre location The outside looks little sad, but once inside is fine
Clean place with friendly staff. They even threw in a free breakfast with our stay. It was also an easy walk to the mall. The room had cool art but, the heater was very loud. Something wrong with the fan. Also no bathroom fan oddly enough.
The hotel met my needs and the location was perfect. The hotel staff was great and the parking was excellent. I would expect the Radisson to be a very nice hotel. The SLC Radisson was not a very nice hotel. The room was just an average room with sub standard furniture requiring replacement. I had a better room at a two star hotel. I don’t think the hotel should have charged to park at the hotel ($24.00 for two days was excessive).
Very good central location, the motorized bed system to get a better confort was astonishing.
it was a good location. easy access from freeway. the sleep number beds were not that comfortable
Clean but with a definite 'run down' feeling, operated on a shoe string and it shows..convenient to convention center if there is no other choice.Personel is friendly and helpful, doing the best they can .. Noisy air conditioning and fan blowing in your face at the desk...sleep number bed a disappointment..TV set far from its prime...dinner quality worth forgetting at best..
So close to the Salt Palace convention center. Beds were comfortable. Rooms were smaller than expected, with no microwave.
Rooms were clean and neat Was told that there was a airport shuttle....not Check in was @ late! Got into room @ 5. Had to put luggage into closet by front desk while we walked around downtown, waiting for a phone call from them stating that our room was ready. We were not the only ones either. Was told that our stay included the breakfast, found out after we had already had eaten....
great downtown location, close to it all would have liked a fridge in the room, other then that wonderful
The hotel staff was friendly and gave helpful advice on local places to eat and even printed out MapQuest directions. The rooms were large and comfortable. Breakfast in the morning was great with a nice selection and plenty of food to fill you up. We enjoyed the pool and the hot tub. Even though you are downtown, the airport is only a 5 minute drive away. My husband was concerned about a homeless shelter a block away but we never had any trouble.
Thus was a very nice hotel, not the Ritz but nice for the price. Breakfast was plentiful for being complimentary. Room was clean and Huge.. we had a king with a jacuzzi.
I stayed here with my sisters the night before my wedding and I loved it. I was not expecting such a luxurious lobby but I was pleasantly surprised! This hotel was a great value and made me feel fancy before my big day. Parking is turrible
Great breakfast every morning
The hallway smelled like smoke.
I felt that the room was very clean and spacious, with a simple but stylish decor. The price was also much more reasonable than other hotels in the downtown area, as there was no major fluctuation between the weekend and daily rates. The continental breakfast was subpar, despite being hyped upon check-in as one of the hotel's best features. I also had issues connecting to the internet, and had to cycle through several different networks before finally staying connected.
The pool was the perfect temperature and all sidewalks were crystal clean after the snowfall.
I was unable to go.......but my friend and her "special needs" son went......original 3 I had booked the room for. When arriving, Jarred had to use the restroom and the "clerk" was VERY rude and unfriendly. Sheryl asked if there was a public restroom and the clerk asked "Are you a guest?".........well she had a suitcase........rude, rude, rude.........they were never greeted or acknowledged the rest of the weekend.............so NO, I won't be staying there
Breakfast included. Decent selection. Room smelled like a smoker. Bed could have used some padding. No couch for kid to sleep on.
Just a great place to stay, and good location. No complaints at all.
Nice enough place. Good pool. Rooms clean. Overpriced in the summer. Staff lied to me about room availability. Had booked the rooms for a week and then received an invoice the second morning. Was told nothing was available and they were sorry. Then I booked a room online and the staff proceeded to give me attitude. Breakfast setup in a way that it can't accommodate the number of guests. Parking lot is a hangout for homeless folks. Stayed there many times in the last few months but will never go back.
There breakfast is too notch!!!!
Everything we came to Salt Lake City for is within walking distance of the Salt Lake Plaza & at a very reasonable price. This was my second visit & would stay again when I return to town. It would be nice if parking were included in the rate, but the $5.00 fee is reasonable & parking is secure.
Within walking distance to city creek Room was very small. Run down. Needs up dated. Not worth the money. Water hot then cold in shower. Staff was ok.
Nice place, great location, has been recently updated with décor, bed was very comfortable, room was clean, free internet with good service Staff was knowledgeable but a little slow, price was a high versus other locations of similar quality, not a modern or chic building but very serviceable.
Great location! The water in the morning would be hot and then cold- not very comfortable!
Conveniently located next to Temple Square, within walking distance of the convention center. Easy access to lots of local restaurants/shops/bars. The staff was always very nice, and the light rail from the airport stops directly in front of the hotel. My room also had a great view of the Temple Square area and the mountains in the background. Not a very big room, although I didn't need a lot of space as a solo business traveler. The bed wasn't the most comfortable I've slept in, but it could have been much worse. They offered the option to not wash the sheets every day if desired (in order to save water and resources), which I appreciated, but did not offer to do the same for the towels.
VERRY CONVENENT FOR MY STAY AS I WAS IN THE DAYS OF 47 PARADE AND I LIVE IN CACHE VALLY. I BOOKED AT THE RIGHT TIME. GOOD RATES .
Nice place, great location and walking distance to shopping mall. Hotel room clean and spacious.
It was in the heart of Salt Lake City across of Temple Square, across of Abravanel Hall, and City Creek Shopping Center. The free fare zone helped to get around using the train in front of the hotel and several buses nearby. Nice view of the city from the hotel. I found a few stains on the upper part of the shower curtain, lack of space to put luggage down, and a cold draft coming from the balcony door even though it was closed. This was mainly due to the snow storm though.
I liked the location and friendly staff The old rooms and broken heater, loud refrigerator. Not the cleanest bedding.
Unplanned overnight in Salt Lake due to flight cancellation. Hotel is ideally located (really is adjacent to Temple Square and City Creek). Squeaky clean. Deco lifted from a set of "The Americans," or maybe something five or ten years earlier. Not old, just old.
Friendly staff convenient location clean facilities I paid for a king spa suite. They did not have the room I PAID for when I got there. They charged my card twice!. They put me in a 'spa room' that had been taken off the 'list' because it was being maintained for someone smoking in the room. Leaving my clothes smelling like smoke and aggravating my sinus. There was no chair becaise the previous guestswho smoked in the room, had broken the chair also. This room should not have been given to me. Overall the communication between this site and the hotel obviously was not clear. Leaving the room I paid for, booked to someone else. This has been more of a pain than it was worth. Also my card was charged for more than my agreed ammount of $127. They charged 140.... TWICE! Overall highly unlikely I'll use this site again for my hotel booking. Very unsatisfied.
I always stay at the Hilton, it's great location and pretty luxury althought there's many more luxury hotels, Hilton is great in price and location, close to bars and City Creek Mall The extra charge for parking should be included with the stay
When I was working I stayed at this hotel year after year, and appreciated the little extras they had. This room was very basic, no extras or frills - but it was close to the political convention I was attending.
Rooms are clean and comfortable Room was not ready when I arrived
The daily parking seemed a little steep given both the parking garage and surrounding streets were basically empty.
The firepits and lounge area No outside pool or hot tub. Room wasn't as nice as I was expecting for the money.
The location was excellent and the facilities were very nice. The young man who first met us as we drove up was very, very friendly and helpful. We had trouble getting connected to the Wi-Fi. When we did (with the help of their out-sourced IT) it was a very weak signal. Also, when we got to the hotel, the place seemed a bit chaotic with wedding guests, wedding parties and tons of people clogging the entry way.
I didn't like that you had to pay for parking each day and you had to pay for WiFi.
It was clean. The staff was courteous, friendly, helpful and well informed. It was close to Temple Square and Shopping! Great atmosphere! No microwave or refrigerator in room. Also I don't like that they charge you for bottled water, $3.00 seems very high!
Loved it here! Great place to stay! The staff is so friendly, definitely has a high end feel. Furnishings are very nice and unique layout. Very clean. Bed is very comfortable. I highly recommend getting room service. The restaurant in the hotel is to die for. They accept pets and welcome them with open arms. Valet service for $24 per night is very worth it! Lovely hotel!
It was clean and centrally located. TL;DR We were overcharged for the room. The room was dark and tiny. We were "upgraded" to a smaller, darker room. Don't stay here. Paying via priceline was $40 more than the hotel website advertised. On a night when the hotel was nearly empty, we were given an awkward corner room that was poorly lit and the size of a closet. Front desk was nice enough to "upgrade" us.... to a smaller and darker yet equally uncomfortable corner room. The robes were threadbare, faded leopard print, and gross. It was so terrible that we questioned whether we were on Candid Camera. I've been a lifelong Kimpton devotee but never again. There are so many great hotel options in SLC. Don't waste your time or money here.
Location, friendly staff, decor Room 708 must be very close to ventsbof some sort because there is a hum going on the whole day and night, which could affect quality or sleep.
The staff was so nice and very accommodating! Their Bambora resturant was amazing! The best food I've ever had! It was so good that we ate there for dinner and breakfast. Wine/social hour was very relaxing. It was a fabulous get away!!!
Restaurant was very good - except for the dogs. Staff was helpful and friendly Dogs
Well decorated, nice overall. Other people's showers so loud it kept me up, knocking on my door when I have do not disturb tag hanging, if you arrive late at night your reservation may disappear, parking is stupid expensive considering cost of room, no parking for large vehicles.
My husband and I enjoy staying here because it's always modern, clean, sophisticated and welcoming. They are so friendly and the rooms have these fun and creative amenities, like yoga mats & animal print bathrobes. We often have overnight lay-overs and roadtrip pit-stops in Salt Lake City and the Kimpton Monaco never disappoints. No complaints
I would definitely recommend it . I am going to stay more over there Everything was great.
Bed was comfy...perfect for two. City view at night was amazing. Originally paid for the high rise but they tried to put me on the third floor. Desk worker Sage was very kind and helpful in getting us into a more appropriate room on the 14th floor. Small bathroom....small bathtub. Very few options for "gift store." 7 dollars for a bowl of cereal!!
this is one of the best hotels in SLC, the location, amenities and friendliness of staff is outstanding
Bed was awful. Lobby was stark and uninviting.
The location was great. $15.00 for parking and no free wifi.
Clean, great location You are required to pay a $15 parking fee per day to use the only parking structure available on the premises.
Bed was very comfy and big for me, my wife and out 7 month old little boy. Staff was nice and helpful. Had a great view from the 9th floor. Location was awesome. For a last minute trip, this place a gold to stay at. The bathroom was small, I have stayed at cheaper places with bigger bathrooms. Breakfast was over priced. It was cheaper for my family to go else where for food.
Great location and the view from my window was amazing. Very friendly staff. Clean comfortable bed. For the price the room was small, No spa, No coffee in the room. Not a hot tub, jacuzzi to be found. Room was hot. I was a very sad girl.
The rooms were all updated beautifully with modern bathrooms and very comfortable bedding. Would definitely stay again !!
The hotel itself is nice. It's comfortable, clean. Seems best for business or couples. The indoor pool was fun with a city view. We had a few problems with our room upon arrival. Online we had booked a room with a sofa bed, and the microwave/fridge. The room they gave us had no sofa bed for our kids, so they switched us to a room with no fridge/microwave. The staff weren't very friendly. When asking questions about breakfast, facilities, getting extra blankets and pillows etc. they were rude and treated us as if we were being incovenient with all these "silly" questions. The pillows were miserable! Down and feather pillows provide no support so it made sleeping on a nice mattress difficult.
the staff was great , the bed comfortable , room was nice parking was difficult , room service was a little slow
Convenient to all the downtown sights. Back patio is right on Gallivan Center plaza. Great views of the mountains. Cheerful service from everyone, from valet to housekeeping to front desk. Dinner at on-site restaurant was just okay.
close to family we were viviting
Beds were super comfy. Continental breakfast was really good. The customer service was great, very friendly front desk. The poll was open until 11, which our kids loved! The shower was filthy and there was blood on the blanket of our bed. The main hallway carpet was disgusting.
We'd stay there again.
That a clean hotel with internet was right across the street. The door handles, toilet handle and mirrors had dirty fingerprints, bed linens extremely wrinkled, no comforter or bedspread, two of the three lamps in the room didn't work, homeless and others loitering around in the parking lot, no one could get me onto the internet. Even the tech support phone numbers were worthless as their voice mailboxes were full! The next day, I went across the street to LaQuinta.
friendly helpful staff decent breakfast with fresh fruit hot-tub worked well nice shower in room new paint on inside walls no flat screen TV no bed spreads sauna did not get hot enough outside steps were cracked motel looked and felt old and shabby
Location close to ski areas and price Limited TV selection and internet was very slow
I'm at a loss. I guess the staff was helpful. To start, you can't find the place. It is grungy, dirty and sketchy. Fridge so gross I didn't want put my food in it. Extremely outdated. Breakfast was mouldy. Just imagine the theme song from American Horror Story playing as you walk in.
Nothing i didnt like a thing! There were homeless people everywhere and could very inside at any time. Our room was right in front of the door We could hear everything all night long. The neighborhood was terrible i had to check in my car constantly. The bed was rock hard and the view out the window was a brick wall. Everything in the room was completely out dated. Overall the worst experience I've ever had at any hotel.
It was ok. I like the breakfast that was provided by the hotel. II was not happy with the cleaness, because the towels had other people hairs. The blankets were dirty with dirty spots. The carpet was really dirty too. I think the carpet need to be clean or change.
Do not stay here smells like urine! Also I was told this is where the working girls bring their johns! Everything!!!!
Cost was good Air filter was dusty and so was carpet.
I can't think of anything that I did like It was not clean the night table lamps lightbulb was painted pink The bed was miserable the fact that the whole hotel is pretty run down and the fact that the doors locks are broken makes there no visitors after 10pm rule pointless
Good, clean, large rooms. Convenient location. Decent breakfast. Friendly staff.
Not much. Wish I'd spent extra $20 for more comfortable stay Location. Didn't feel safe. Transients walking in freely. No soap. Felt like everything was dirty
Rooms were clean. Microwave, fridge, hairdryer, and coffee maker all worked without a problem. Bed very comfortable. The room smelled clean. The Light Rail Station next door is surprising quiet and very convenient for getting to downtown. Lots of "street people" wandering through the hotel parking lot which is separated from the light rail station next door by a chain link fence, so definitely lock your vehicles. The street people loitering in the area are sketchy at best and sometimes very noisy and annoying in the evening, but they usually leave the area by 10 pm, so sleeping is not a problem.
It was a such a great room for the price, most rooms that size in any other hotel in Salt Lake would have been twice the cost.
It was mentioned on the signup page there is a complimentary fitness access. Upon arrival I had learned that the membership was no longer offered. This information could have been updated in the website and may be reflected on the pricing as well
Rooms were clean and recently remodeled. Decent breakfast. Room was not ready when we arrived. A very frustrating experience as it took us over an hour to switch to not once but TWICE. We booked a king whiich apparently they did not have ready when we arrived (or any king room at all for that matter). An ill-prepared staff who didn't know how things ran. The hallway still smelled of cigarettes.
King beds were sold out, so they upgraded is to a suite. Very clean big room. So nice that I booked again on kayak for a 2nd night for the same low price while standing at the lobby desk. Employee said it was no problem to keep us in our current suite. Very satisfied with our stay. Minor observations: bed was too firm, but plenty of pillows to help. Other guests smoked and pulled chairs under front check-in area until after midnight. Just a weird scene as the first impression for the hotel. They were nice though.