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Lack of staff able to iron a shirt at 10pm. No housekeeper services available.
it was cold in the room
Location, Hotel Bar
location. Right next to the Duomo and the Galleria. the breakfast room was a little pathetic. the chairs cut off the circulation to your lower legs and your feet fall asleep.
very very nice position near Duomo. You can walk to the metro by walking. Hotel stuff are very helpfull and do their job well.
Style and comfort, very close to the Doumo I would have liked more cleanliness of the room and bathroom, especially, from the very first day, but this was corrected in next day
the staff were excellent - very inviting and welcoming. the room was very modern and clean and the bed was very comfortable. very close to all shopping and restaurants - excellent location.
central location & room we had was grand and spacious breakfast was so-so but then
Great location by the Duamo accompanied by helpful and efficient staff behavior
The staff was extremely helpful and they spoke English very well.
Clean, comfortable rooms. The staff was helpful and polite. Awesome breakfast spread!
Most the location
Location and friendly staff.
The location of this hotel, only 5 minutes from the center, close to Duomo and the metro too. The staff were all helpful, the buffet breakfast had a good selection to choose from and was all very nice and fresh.
We arrived in Milan in the AM and the hotel allowed us to check in when we got there even though it was well before the check-in time.
location, value for money, amazing breakfast
I liked the room, bathroom, clean bed every day, I liked the breakfast, the vicinity of the Piazza Duomo
The check in procedure was really quick, they spoke English to us and gave us all the details we needed, then let us get on with our short break.
Professionalism and helpfulness of staff; excellent breakfast, choice of daily newspapers, etc. There were ashtrays in my "non-smoking" room; the walls and floor were dark.
politeness, and discreet staff
An extremely highly professionally run hotel, friendly & very informative staff. I required a doctor and the restaurant provided special dietry needs without any fuss.
good location for Duomo and shops breakfast was too busy and not enough food or staff
Close to city centre The rooms are ancient and the price was so high. Would never stay again.
Excellent breakfast. Great location Price for internet access was excessive
great hotel serving a huge breakfast selection, staff friendly, brilliant location near to shops and sightseeing,
Breakfast buffet, reception's assistance & location (Milan)
New refurbished rooms are great (but not all floors, other are nice too), nice breakfast
Location, Value for money, efficiency, Taxa right outside Not very important, but mentioned here anyway: the view from the window, the bathroom was somewhat worn
the receptionist , Mr -i dont remember his name -help us with our flight cancellations in order to return to athens -he was exceptional the room was not very nice as the ones in the hotels internet site
The location in the Milan city centre, just 5 minutes walking distance to Dome. The unaccommodating/uncordial staff at the reception. / The waiting: for check-in, for check-out, to get a table at breakfast during apparent peak-time, to find a table in the hotel lobby-bar during saturday daytime as they were hosting a conference.
Hotel staff were very friendly and helpful. The design of the hotel and the new refurbished rooms were really nice. Excellent choice for your stay at Milan.
Checking out The hotel was suffocating. And the outside temperature was only 14. AC barely worked and the staff was unresponsive. Room was tiny for 563 Euro and plain. Wouldnt stay here for free.
Good kitchen, very frendly and helpful staff, good location for shopping and for people wishing to see Milan city centre.
Very central and unique location right in the heart of Milan. Attentive and charming staff who were very helpful and courteous. Special thanks to the reception staff, the doormen, and Sabrina.
Centrally located, staffing excellent, helpful and charming. Perfectly located for shopping. Bed was excellent.
I do like the location and the service of the hotel and the interior design of the room
Exclusive, effortless luxury right in the centre of Milan. Location is superb! The breakfast was very disappointing for a hotel of this quality. The rolls were dry and the service very slow with coffee arriving 15 minutes after the rest of the continental breakfast.
The location, stuff and interier is wonderfull!!!! the staff was fairly helpful.
The Location of the hotel is perfect. There is not enough place to park the car. We are the first time in Milano, it is hardly to find the Entrance.
The location is good, but the hotel does not deserve 7 stars - we have stayed in 6 ans 7 star hotels and expected something similar. This one would have to struggle for 4 stars! A disappointment! Bell boy did not help us with luggage until we asked. Receptionist was at the phone with someone else while showing us the room. The room/bathroom has very unpleasant smell, and mould on the wall. Breakfast was expensive (25 eur/pp) but bad. Valet parking too expensive (75 eur/night) but service slow. Room small, lights not working well, overall dark and cold experience. They brought us hot water for tea which smelled of old coffee. Stale biscuits served with the coffee.
The courtesy of the staff. Everyone was absolutely fantastic, from the doormen to the guest relations manager Anja. The rooms and the corridors are a bit too dark and the room furnishings a bit too austere.
The staff are very good and helpful The breakfast buffet
The room Food
top area for shooping
all mentioned above. location, service, room space (stayed at normal double)/ expensive but it is worth of it. nothing
reception staff wereunbeliveble bad.
1 Location is perfect for shopping! Just this! When they gave me the key from the room! The room was dirty! After they are changed the room! Air Condition system was broken! Lamp in the toilet was broken!
The bar and the staff there was a funny distinctive smell in the room and I don't know what was the cause.
I have always found the Carlton to have all ready upon my arrival. My room was available and all was in order. The staff is always very helpful and informative. You cannot beat the location of the hotel to the great shops. The one thing i find about my stay to need updating is the comfort of the bed. Mattress, pillows and possibly softness of sheets need some change. It is not the most comfortable.
Although we had a reservation for 3 nights, we've stayed there only one night because the conditions were like a 2 stars hotel.
Service is good, the location is excellent for shopping in Milan The classic number is not comfortable and very small, it was street view and it was very noisy in the morning.
Good location, helpful staff, decor and Trattoria Bagutta on Via Monte Napoleone The terrace on our room was a bit grubby, silly internet prices and no internet in room other than the tv.
I stayed for two nights the location of the hotel is exellent for somone who wants to do shopping in melan the colors and design of the rooms is outdated and the reception and lounge area is dim and lacks artificial lighting
staff was very helpful and accomodating photos at booking.com indicated swimming pool, but ther4e is no pool. The spa was closed during our stay
The service was very good. The concierge advise very helpful. The location from our point of view was perfect with the shops and Duomo all close. We never ate in the hotel however I understand the restaurant to be very good.
The staff were very nice and helpfull The cost felt were high
great help in reservations etc by concierge
Peace and quiet no intrusion to privacy
location, elegance, staff breakfast cost is excessive
we liked very much the staff. they were help us all the time. the room was very clean, the buffet at breakfast was very good we didn't like that this kind of hotel hasn't free internet in the room.
The service and the hotel staff The price, too expensive
The feeling to stay in the same palace as Verdi. The history.
Helpful, friendly staff. Good location. Comfortable and luxurious. I do not think that the breafkfast should be charged as an item on its own. It should be included in the price.
The room was very european and historically beautiful with a marble bathroom, leather furniture and oriental rugs. The staff was great and went out of their way for us. Perfect location for Milan shopping and seeing the Duomo! The food at the bar menu was a bit limiting ( we did not eat at the main hotel restaurant). The more casual restaurant had music that was too loud in the evening, but it stopped by 11pm.
Great location in the middle of the shopping district.
Enjoying the nearby to shopping malls, secure area and availibility of surrounding service to travellers Air conditoning at summer season
Location and excellent personel Considering the hotel price, it is not right that breakfast is not included. The hotel across the strett - Straf offers excellent breakfast for the same price.
Great location, convenient room with all appliances and comfort, profesional and helpful staff. Painfully expensive breakfast. Not justified by the product supplied.
position near central milan
The Location - the decor and the friendly staff
room was right next ddor to private terrace that was opened up for private functions in the evening- it was very noisy.
Corteous staff Aircon broken for 1 day, bedroom small for price
the only good thing is the location. its a 3 star hotel at best.i and my friends will never book this hotel again.
the location and the desing the dining room without natural light
location bed uncomfortable, noisy room and poor value
I like how friendly the Hotel staff is, how good the food is, the rooms are designed with taste and the Hotel is small so causy and nice. Not really except that the price is a bit high.
Room was excellent with beautiful decor and amenities. Staff went out of their way to help and were vey friendly. Great food too.
The Spa The service at the restarant
the location, the service in general and the staff.. their very high price and their cuisine..
there is nothing to complain at all..very kind and helping staff , excellent location , absolute value for money
the staff at the reception, door men and parking attendant the service at the restaurant, room too small, price excessive
This is a beautifully done hotel with very nice garden in a quiet area but convinient.highly recommend this hotel to others Basically no but if the rate is lower will be more charming
very good staff, always ready to assist you . breakfast could be richer