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The location in the Milan city centre, just 5 minutes walking distance to Dome. The unaccommodating/uncordial staff at the reception. / The waiting: for check-in, for check-out, to get a table at breakfast during apparent peak-time, to find a table in the hotel lobby-bar during saturday daytime as they were hosting a conference.
great hotel serving a huge breakfast selection, staff friendly, brilliant location near to shops and sightseeing,
Excellent breakfast. Great location Price for internet access was excessive
Hotel staff were very friendly and helpful. The design of the hotel and the new refurbished rooms were really nice. Excellent choice for your stay at Milan.
Location, Value for money, efficiency, Taxa right outside Not very important, but mentioned here anyway: the view from the window, the bathroom was somewhat worn
Close to city centre The rooms are ancient and the price was so high. Would never stay again.
Breakfast buffet, reception's assistance & location (Milan)
New refurbished rooms are great (but not all floors, other are nice too), nice breakfast
good location for Duomo and shops breakfast was too busy and not enough food or staff
the receptionist , Mr -i dont remember his name -help us with our flight cancellations in order to return to athens -he was exceptional the room was not very nice as the ones in the hotels internet site
The breakfast was great! The location was 3min walk to a metro station. Had a great time.
room clean, quiet, hotel location very good, close to metro station, only 10 minutes from Duomo square. Breakfast was excellent.Staff very frienfly and helpful there was a hole on a pillowcase, not acceptable for a 4-star hotel
Perfect hotel, clean and comfortable. A lot of choice for breakfast.
Friendly staff, Good buffet
Excellent location, 5 mins from metro, 3 stops from centre of Milan. Also breakfast buffet was excellent. Rooms large and very clean. Night porter often went awol after 1pm, couple of nights it took 15 mins to get into hotel. Bed mattresses were not great.
a warm welcome from hotel's staff
The food was very good. The stairs to the reception.
There was a big bathtup and big windows. It is located close to the metro and there is a good restaurant (tratoria 28/18) about two blocks away - Very good food and unbelievabally cheap - only locals). It would have been better to be close to the Duomo.
The English of the staff should be improved.
Restaurant very good. Problems arranging taxi resulted in my missing a meeting.
that the hotel was located in a central location, and that when the cab stopped outside the hotel, someone was already there to take our bags everything was great and I didnt read the reviews beforehand
Location, close to metro, possible to walk to city centre, plenty of restaurants around; helpful staff, well-furnished, good wi-fi.
Nice Services and Kind Staff. Room, Breakfast.
I have stayed in the hotel on several occassions I also like the fact they have a secure garage. Essential in Milan.
a very good hotel in a good location
Absolutely excellent staff. Especially the very tall guy with the glasses--super gentleman, exceptionally polite and helpful. No.
Value for the price.
Large room to italian standart. Breakfast need more quantidad of itens and no free wifi.
The location Well overpriced. Not even breakfast was included in the exorbitant rate.
Good locations,close center walking distance, and metro, big room, hotel staff very kind, helpfully, talk English
Good location, although on a main throughfare, ease of access into the city was unparrelled. Yes there is Satelite TV , but only one english language channel and that was CNN.
helpful staff, centrally located, cleanliness
services in the restaurant
Very central - Close to Tram and Metro Rooms are small and dark. Quite Expensive
The kindness and helpfulness of all the staff The high price of the parking
Room was nicely furnished and comfortable. Lady at reception did not welcome us or give any information such as where and when breakfast was available. We were not thanked on departure when we paid our bill - reception staff talked to each other and we were taken for granted.
very good breakfast, kids are welcome, rooms are a bit small but clean. The center is at walking distance for shopping or visiting the city. By walking the Hotel it is a bit far from the Navigli (for dinner) and from the Parco delle Basiliche (where are playgrouds for children) , about 20min and with small children sometime it is not easy... But by taxi it is only few minutes.
The staffs are very kind, especially the ones at the check-in counter. The guy at night shift empathically helped me when I had a problem to connect to their wireless internet. We cannot have such a real sympathetic service in other hotels in recent years. We couldn't solve the problem with my PC, then he let me rent a USB vodafone wireless device which the hotel had contract with.
People Low ratio comfort/rate
The breakfast was very good. Staff were very helpful and friendly. The windows should be updated to cut down on some of the noise from the street.
very limited room service no tea/coffee available at night
proximity to tourist sites
The location The street is load, so it is almost impossible to open the window. It is definetly not a four star hotel, but other than that it is okay.
Location excellent for central Milan
Location was excellent Room much too warm and AC not working. I would not have described the room as a suite but rather a large double room with extra bed. Room was basic but quite adequate.
The location was perfect for exploring Milan.
A porter comes and deliver to my room. I haven't experienced this for so long time. The desk lamp's bulb was out. But as soon as I claimed, a hotel staff came to my room for changing it.
close to city center hotel uses a public parking in the nearby. it's difficult to park in front of the hotel to load your luggage
Old interior, need refurbishment. Small rooms.
great location, friendly and helpfull staff, good breakfast!!
This is a simple - no frills hotel without any any pretentions of being more than a good business / citybreak stop over. The man on reception could have been friendlier. He had a very abrasive and impatient air which wasn't particularly welcoming.
the staf very inteligant nice people the brekfast not have plenty of choises
The staff - superb friendliness and willingness to help. No hotel parking so extra cost incurred due to having to put car in general garage (but was convenient next to hotel).
Hotel agreed to late check out with moderate surcharge! Small room! Unreasonable price, EUR 350/night, due to conventions in Milan!
The staff was very helpful in recommending places to have dinner yes the room size is very small
The air-conditioning, as other hotels we stayed in did not have it. The helpfulness of the reception staff, as we had a problem with our car. The quietness at night, although the inhabitants of Milan were on holiday at the time.
Great location, luxury design, comfortable rooms, friendly staff.
It was clean, there was a fine breakfastbuffet, the room was good There was too much trafficnoise in the room - I would recommend that anyone going there ask for a room high up in the building
Very nice room, clean, friendly staff, very close to the Metro station. about 20-25 min walk from the Duomo.
Great location very close to the metro. Children will also like it - 50 m to McDonald's ;-) Free internet. Working air condition. Nice interior design. Quiet and friendly atmosphere. The only comment - the hotel should not keep passports and should allow for taking away the key.
Very friendly and helpful staff. Rooms were very clean and obviously recently refurbished. I would recommend this hotel to others. No real double beds - 2 singles pushed together for a romantic weekend away was our only complaint
Location is good, only 2 Metro stops to Duomo. Staff is very kind to offer help with our luggage as well as give us a city map and information about transportation. Breakfast is good with a good selection of food. Room is very clean. They wiped the shower area after the previous customers check out. Comfort beds, air conditioning, free wireless internet (although slow)... We all like this hotel. We left our luggage next to the reception area for a few hours after check-out. Our luggage were opened. (Don't know who did this. Fortunately nothing was lost.)
Good hotel, service was excellent and would reccommend to friends. The location of the tram stop was excellent and breakfast was good. The lack of a lift was unfortunate as had suitcases, young child and pram.
Friendly staff The elevator did not work properly
good location extremely noisy
good location-near the center-perfect for a weekend in town services-breakfast-internet connection
the staff's friendlyness
hotel staff and location
clean room, room has been renovated recently location is too far away from metro station
The central position and the ease of access I think is a very below standard place, despite the 3 stars and the recent renovations
location very poor breakfast, room extremely noisy
very pleasant stay, good service no
nothing no parking, no breakfast, poor room, no lift, very old bathroom
It was cheap It wasn't cheap enough. A spontaneous trip to Milano was almost ruined. They greeted us with a "can't park here" when stopped outside the hotel, in the hotel designated parking for visitors, as it was raining and we wanted to check in before parking the car. They were obviously annoyed for our late check-in although we confirmed on the phone that it was OK to do so. We were denied access to their 24h parking garage with a "what did you expect at this time". They had a bad attitude and didn't care if they would turn us away as the room was non-refundable.
Great option if you want to stay in the center of the city, very clean and comfortable, good value for the money.
Breakfast is too small...
The location was the best feature. It was close to the sites (Duomo etc.) and various means of public transportation. It has an "old city hotel" feel but it was clean and affordable. The staff was barely civil. You felt like you were bothering them by asking for a receipt or about where they serve breakfast (We never discovered the answer to that question... we had breakfast outside the hotel.)
Located near the center boring breakfast
it was close to Duomo I couldnt pay with my credit card
All was very good.
It was close to the duomo, staff was nice and friendly Breakfast, tv channels, no cable, no fridge, bedsheets seemed dirty
The close proximity to the Milan Duomo was great. Only a 7 minute walk, and past a wonderful boutique cafe with 1 Euro expresso's ! Very Basic & no lift for luggage.
Close to Duomo, excellent public transport connection, the room itself was quite cosy (despite tiny bathroom) and the price was really good for high season. Breakfast is very very humble (coffee + croissants & some pastries). Hotel does not accept credit cards.
The balcony was added value very small rooms, not super clean, one of the staff members was not friendly
Great position, near to some Milan universities, which was my reason to stay there. The staff was really friendly. In such an expensive city, one can't get more value for that money.
hotel location all other, terrible breakfast
There was terrible odor in the room coming from the bathroom.
Location was good for downtown sightseeing Breakfast, size of room