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The location in the Milan city centre, just 5 minutes walking distance to Dome. The unaccommodating/uncordial staff at the reception. / The waiting: for check-in, for check-out, to get a table at breakfast during apparent peak-time, to find a table in the hotel lobby-bar during saturday daytime as they were hosting a conference.
Breakfast buffet, reception's assistance & location (Milan)
the receptionist , Mr -i dont remember his name -help us with our flight cancellations in order to return to athens -he was exceptional the room was not very nice as the ones in the hotels internet site
Hotel staff were very friendly and helpful. The design of the hotel and the new refurbished rooms were really nice. Excellent choice for your stay at Milan.
Close to city centre The rooms are ancient and the price was so high. Would never stay again.
Location, Value for money, efficiency, Taxa right outside Not very important, but mentioned here anyway: the view from the window, the bathroom was somewhat worn
great hotel serving a huge breakfast selection, staff friendly, brilliant location near to shops and sightseeing,
New refurbished rooms are great (but not all floors, other are nice too), nice breakfast
good location for Duomo and shops breakfast was too busy and not enough food or staff
Excellent breakfast. Great location Price for internet access was excessive
Restaurant very good. Problems arranging taxi resulted in my missing a meeting.
Excellent location, 5 mins from metro, 3 stops from centre of Milan. Also breakfast buffet was excellent. Rooms large and very clean. Night porter often went awol after 1pm, couple of nights it took 15 mins to get into hotel. Bed mattresses were not great.
There was a big bathtup and big windows. It is located close to the metro and there is a good restaurant (tratoria 28/18) about two blocks away - Very good food and unbelievabally cheap - only locals). It would have been better to be close to the Duomo.
Friendly staff, Good buffet
Perfect hotel, clean and comfortable. A lot of choice for breakfast.
The breakfast was great! The location was 3min walk to a metro station. Had a great time.
The English of the staff should be improved.
room clean, quiet, hotel location very good, close to metro station, only 10 minutes from Duomo square. Breakfast was excellent.Staff very frienfly and helpful there was a hole on a pillowcase, not acceptable for a 4-star hotel
The food was very good. The stairs to the reception.
a warm welcome from hotel's staff
Good locations,close center walking distance, and metro, big room, hotel staff very kind, helpfully, talk English
a very good hotel in a good location
that the hotel was located in a central location, and that when the cab stopped outside the hotel, someone was already there to take our bags everything was great and I didnt read the reviews beforehand
I have stayed in the hotel on several occassions I also like the fact they have a secure garage. Essential in Milan.
Large room to italian standart. Breakfast need more quantidad of itens and no free wifi.
Absolutely excellent staff. Especially the very tall guy with the glasses--super gentleman, exceptionally polite and helpful. No.
Location, close to metro, possible to walk to city centre, plenty of restaurants around; helpful staff, well-furnished, good wi-fi.
Nice Services and Kind Staff. Room, Breakfast.
Value for the price.
The location Well overpriced. Not even breakfast was included in the exorbitant rate.
Good location, although on a main throughfare, ease of access into the city was unparrelled. Yes there is Satelite TV , but only one english language channel and that was CNN.
The kindness and helpfulness of all the staff The high price of the parking
helpful staff, centrally located, cleanliness
The staffs are very kind, especially the ones at the check-in counter. The guy at night shift empathically helped me when I had a problem to connect to their wireless internet. We cannot have such a real sympathetic service in other hotels in recent years. We couldn't solve the problem with my PC, then he let me rent a USB vodafone wireless device which the hotel had contract with.
services in the restaurant
Room was nicely furnished and comfortable. Lady at reception did not welcome us or give any information such as where and when breakfast was available. We were not thanked on departure when we paid our bill - reception staff talked to each other and we were taken for granted.
People Low ratio comfort/rate
Very central - Close to Tram and Metro Rooms are small and dark. Quite Expensive
very good breakfast, kids are welcome, rooms are a bit small but clean. The center is at walking distance for shopping or visiting the city. By walking the Hotel it is a bit far from the Navigli (for dinner) and from the Parco delle Basiliche (where are playgrouds for children) , about 20min and with small children sometime it is not easy... But by taxi it is only few minutes.
The location was perfect for exploring Milan.
Location was excellent Room much too warm and AC not working. I would not have described the room as a suite but rather a large double room with extra bed. Room was basic but quite adequate.
The breakfast was very good. Staff were very helpful and friendly. The windows should be updated to cut down on some of the noise from the street.
proximity to tourist sites
close to city center hotel uses a public parking in the nearby. it's difficult to park in front of the hotel to load your luggage
very limited room service no tea/coffee available at night
Location excellent for central Milan
Old interior, need refurbishment. Small rooms.
The location The street is load, so it is almost impossible to open the window. It is definetly not a four star hotel, but other than that it is okay.
A porter comes and deliver to my room. I haven't experienced this for so long time. The desk lamp's bulb was out. But as soon as I claimed, a hotel staff came to my room for changing it.
The air-conditioning, as other hotels we stayed in did not have it. The helpfulness of the reception staff, as we had a problem with our car. The quietness at night, although the inhabitants of Milan were on holiday at the time.
The staff - superb friendliness and willingness to help. No hotel parking so extra cost incurred due to having to put car in general garage (but was convenient next to hotel).
The staff was very helpful in recommending places to have dinner yes the room size is very small
It was clean, there was a fine breakfastbuffet, the room was good There was too much trafficnoise in the room - I would recommend that anyone going there ask for a room high up in the building
great location, friendly and helpfull staff, good breakfast!!
Hotel agreed to late check out with moderate surcharge! Small room! Unreasonable price, EUR 350/night, due to conventions in Milan!
This is a simple - no frills hotel without any any pretentions of being more than a good business / citybreak stop over. The man on reception could have been friendlier. He had a very abrasive and impatient air which wasn't particularly welcoming.
Great location, luxury design, comfortable rooms, friendly staff.
the staf very inteligant nice people the brekfast not have plenty of choises
Great location very close to the metro. Children will also like it - 50 m to McDonald's ;-) Free internet. Working air condition. Nice interior design. Quiet and friendly atmosphere. The only comment - the hotel should not keep passports and should allow for taking away the key.
Very nice room, clean, friendly staff, very close to the Metro station. about 20-25 min walk from the Duomo.
Very friendly and helpful staff. Rooms were very clean and obviously recently refurbished. I would recommend this hotel to others. No real double beds - 2 singles pushed together for a romantic weekend away was our only complaint
Good hotel, service was excellent and would reccommend to friends. The location of the tram stop was excellent and breakfast was good. The lack of a lift was unfortunate as had suitcases, young child and pram.
Location is good, only 2 Metro stops to Duomo. Staff is very kind to offer help with our luggage as well as give us a city map and information about transportation. Breakfast is good with a good selection of food. Room is very clean. They wiped the shower area after the previous customers check out. Comfort beds, air conditioning, free wireless internet (although slow)... We all like this hotel. We left our luggage next to the reception area for a few hours after check-out. Our luggage were opened. (Don't know who did this. Fortunately nothing was lost.)
good location-near the center-perfect for a weekend in town services-breakfast-internet connection
Friendly staff The elevator did not work properly
clean room, room has been renovated recently location is too far away from metro station
very pleasant stay, good service no
hotel staff and location
The central position and the ease of access I think is a very below standard place, despite the 3 stars and the recent renovations
location very poor breakfast, room extremely noisy
good location extremely noisy
the staff's friendlyness
nothing no parking, no breakfast, poor room, no lift, very old bathroom
All was very good.
It was cheap It wasn't cheap enough. A spontaneous trip to Milano was almost ruined. They greeted us with a "can't park here" when stopped outside the hotel, in the hotel designated parking for visitors, as it was raining and we wanted to check in before parking the car. They were obviously annoyed for our late check-in although we confirmed on the phone that it was OK to do so. We were denied access to their 24h parking garage with a "what did you expect at this time". They had a bad attitude and didn't care if they would turn us away as the room was non-refundable.
Close to Duomo, excellent public transport connection, the room itself was quite cosy (despite tiny bathroom) and the price was really good for high season. Breakfast is very very humble (coffee + croissants & some pastries). Hotel does not accept credit cards.
It was close to the duomo, staff was nice and friendly Breakfast, tv channels, no cable, no fridge, bedsheets seemed dirty
it was close to Duomo I couldnt pay with my credit card
Great option if you want to stay in the center of the city, very clean and comfortable, good value for the money.
The close proximity to the Milan Duomo was great. Only a 7 minute walk, and past a wonderful boutique cafe with 1 Euro expresso's ! Very Basic & no lift for luggage.
Located near the center boring breakfast
Breakfast is too small...
The location was the best feature. It was close to the sites (Duomo etc.) and various means of public transportation. It has an "old city hotel" feel but it was clean and affordable. The staff was barely civil. You felt like you were bothering them by asking for a receipt or about where they serve breakfast (We never discovered the answer to that question... we had breakfast outside the hotel.)
Location was good for downtown sightseeing Breakfast, size of room
There was terrible odor in the room coming from the bathroom.
Great position, near to some Milan universities, which was my reason to stay there. The staff was really friendly. In such an expensive city, one can't get more value for that money.
The balcony was added value very small rooms, not super clean, one of the staff members was not friendly
hotel location all other, terrible breakfast