good customer service rooms quite small
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
A very comfortable bed having to wait in line to get a breakfast table
Received room upgrade. Very good service
It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
good service, excellent breakfast, too stylish exspecially aroma design.
This hotel is a beautifully furnished designer hotel. On the edge of the New Forest the grounds are considerable. Added to this the friendliness of the staff and the quality of the food, (we dined at the restaurant on both nights) this Hotel is fantastic, We were sorry to leave! NO
Beautiful rooms, extremely helpful and friendly staff Not a bad comment but something to be aware of, there are no cots available on site
Got upgraded, curtains lush, breakfast good,brilliant having bath and shower Too many mirrors, corner by the wardrobe wasted
The rooms were very stylish and comfortable.The restaurants food and service was fantastic.
Our stay at East Close was very comfortable and the staff were friendly and helpful, particularly the lady that served breakfast each morning. The room was comfortable and clean. There was a lack of sockets next to the dressing table, which made using the hairdryer and kettle difficult. The shower wasn't that powerful. We were surprised that in such a nice hotel, there was no bath to relax in.
On our arrival we had coffee in the bar area and was greeted by a friendly barman. We booked the restaurant in the conqueror for both nights of our stay as it was fantastic. The food, staff and efficiency was excellent. Our waitress Amy, for the two nights was brilliant she really looked after us, we couldn't have asked for more, she was very sweet. We will definitely be returning to the hotel and recommending it. There wasn't a manual or folder in hotel room, giving details about the hotel or what time breakfast was. The receptionist had already given us the time of breakfast, so that wasn't a problem. Receptionist did give us a printout of restaurant menu which was helpful.
Excellent location, beautiful room and amazing food bed a little hard - everything else very good.
Beautiful house very tastefully restored and decorated. The food in the restaurant was fantastic. Hotel was cold
Excellent Hotel & Bar with very friendly & helpful staff Room was very hot and traffic noise made it difficult to leave any windows open
We had a very lous neighbour that kept us awake for most of the night and the bed in our room was tilted at an angle which made it difficult for us to get comfortable
On arrival the staff greeting was exceptionally friendly. Our room was very clean and comfortable. We ate a bar snack later in the evening which was of a very high standard.. We slept well in the lovely bedroom.At breakfast there was a first class menu with numerable choices, ours was cooked to perfection and served well. No there was not one thing we could fault about the Hotel
The location was great - away from the city and staff were so helpful and friendly. The road was quite busy.
Matthew, the manager, was an excellent host. He was businesslike, friendly and very helpful. He gave us perfect directions to Stonehenge, and packed a picnic breakfast for us when we had to leave early to go to Heathrow for a flight. The food in the restaurant was outstandingly good, excellent lamb, mashed potatoes, and bar-b-q wings! The beer was local and delicious. The staff were all very gracious. The rooms were handsome and bright, very clean, with a complete tea service and waters, both plain and carbonated, for the guests in each room. None. Except for some loud traffic on the road at night. Very minor.
The breakfast was very good, with plenty of choice. I didn't think that the room was worth the amount of money we paid.Quite small and no sofa/ seating at all.
The room was extremely comfortable- we stayed in the Wilton room and it has a wonderful deep bath, fab comfy bed , nice and warm but fan in cuboard if u need it cool. Amazing choice of brekfast from full English to scrambled eggs and salmon. It was top class Nothing
Beautiful location, lovely building. Staff extremely helpful. Comfortable bed. Riverside views.
Good food, good sized room with bath
The staff was so excellent all of them very friendly, the food was absolutely delicisious, breakfest to die for and the rooms were very nicely decorated. I did love my stay and would definitely recommend it to anybody. Thank you for pleasant stay. :-) Everything was perfect
Homely atmosphere, good food, good beer.
Friendly helpful staff .clean comfortable room.Tea and coffee provided in room. Good Location Little noisy in the early hours,
Being very central
Its actually a pub with bedrooms really, with a disco that goes on til 2am on a Saturday night! However, if you get a room at the back its quiet enough to sleep Disco til 2am
Excellent receptionist Breakfast service too slow - no time for full breakfast as had train to catch. Breakfast late to start at 7-30 for business guests. Room door rattled.
Mold in shower, no phone in room, poor heating, poor wifi
Great position inn the city centre - good food in the bar and a good breakfast. Rooms are redecorated and mave a modern cosy feel. There can be a bit of late night noise are people leave the bar at the weekend .
The convenience,food and size of Room 302 with bath was excellent
The central location in the city The noise from the beer garden on Saturday evening
The owner was very helpful in helping me figure out how to get around London as there was an Underground strike. Certainly not something she had to do given I was staying in Salisbury. The breakfast was good. Free wi-fi is a good thing. Location was convenient for the cathedral and not too far from the train station either. Not the hotel's fault I suppose, but if I'm able to reserve the room with Amex, I ought to be able to pay with Amex. The windows are old and so its like the people on the street are in your room, which probably isn't an issue in non-street facing rooms. The knobs on the doors are impossible to operate, which I mentioned to the owner and its on their list to replace. Would like to have been able to get the wi-fi in the room and not just in the downstairs common area.
The friendliness and helpfulness of the proprietor and staff Little things like only 1 sachet of coffee per person in the room and electric point not near the kettle.
Very helpful recepiton staff Morning breakfast fairly good, but evening meals apalling
Great value, comfy room, good shower, warm. Good breakfast too. Brought a smile to my face. Nice people too. Nothing. Cannot complain about anything for the price. Terrific.
excellent service bit noisy
Close to beach and BIC I have already sent an email regarding having to use public car park and having to pay £200
Helpful receptionist, friendly waitress. Clean room, comfy bed, lovely bathroom and plenty of storage space. Position ideal - five minute walk to the beach, pier and shops. I would stay here again.
Great stay, no hairdryer in room but borrowed one from reception. Great choice of things for breakfast. Decor was very dated but whole room was clean (except a dusty lampshade).
I stayed at the Glendevon for three nights and would like to say how pleasant my visit was. The owner (Bill) was kind enough to wait for me being a late arrival, and was able to arrange early breakfasts (eggs on toast) to ensure I got to my conference on time. I found my room tidy and clean. The shower was really nice too. It's only a short walk to the Bournemouth International Centre and a fraction of the cost of some of the nearer hotels. There was enough room in the hotel car park for me to leave my car in for the duration of my stay. Bill also recommended a really good indian restaurant called the 'Eye of the Tiger' on Old Christchurch Road which is also well worth a visit The music in the restaurant was a tad cheesey - think Spandau Ballet, Neil Diamond etc - but in a fun way - I think the chef likes it :)
Good breakfast and good Wifi connection. Friendly staff
Excellent staff service and friendliness. Price versus comfort not especially good rated against other hotels I've been to though perfectly acceptable and may be comparable with other Bournemouth hotels.
Very disappointed see e-mail sent 26.9.10 to you Yes please see e-mail sent to you 26.9.10. I look forward to your full reply.
The room was comfortable and clean, the bathroom also clean. Staff were all helpful and courteous. The location was excellent for the town centre. the rooms were fine, but ours had a vent outside, and pigeons obviously are a nuisance there. the hot water left a lot to be desired, there was not much of it. The stairs not too obvious to find.
Good breakfast and lovely see views. I was very unhappy due to many reasons when I stayed at the Suncliff Hotel. I wil be making a complaint.
Indoor pool was lovely, and staff were very polite It was a hotel perhaps more suited to slightly older clients, and not a young family such as ours. Also, some of the details varried a little from those displayed on the internet, such as check in and check out times.
I liked the location and the staff were very cheerful, helpful and polite. The room was clean and comfortable as was the bar/lounge. I liked the continental breakfast but was not so keen on the 'full english'. The hotel could benefit with and up date, and a touch up on decor, using the lift was a bit of a nause, we were on the 4th floor, as it's used by cleaners/ staff taking luggage up and down which meant waiting for long periods when coaches arrived and departed and when the chambermaids were working.
Clean, modern and a nice atomsphere.
Lots but especially leisure facilities - table tennis, pool etc. Lack of parking places
Seafront location Lack of car parking, room very old fashioned
Excellent room. vert good value
Nice location Poor service, rooms were ready 2 hours after checking in time, charged twice for rooms
family run hotel. parking for car room close to the common bathroom in the corridor. I could hear all noises also during night
The room was very clean and neat Noise from toilet flushing next door woke us up in the night
Hotel, room and bathroom were very clean. Dining room very pleasant. Good breakfast provided Room was perhaps a little basic
- friendly staff- central but quiet location - good breakfast - spacious room - - sink next to bed - no wireless internet connecion in the room we stayed in - very noisy when other guests flushed the toilet
The breakfast was really good. The TV did not work (but it was fixed when I pointed it out) and the shower was quite cold in the morning.
Lovely view out of window. Facilities in room were good and breakfast was good. The room was very dated, especially the bathroom. This made it look dark and the bathroom seem a bit grubby, neither my daughter or I wanted to take a shower as we were not tooo sure about the cleanliness of it.
None My check in was late and they had been advised, had to go to the bar to arrange for key/checkin, What would have happened if the bar had been closed? Not all lights worked in the room The kettle was full of mould The shower was flooding the floor At breakfast the hot water tap from the boiler was leaking and this was dangerous (an ice cream tub was used to catch the water).
Friendly staff, good value for the money, breakfast good menue, well cooked waiting staff friendly & helpful Room in need of updating
was nice to be very close to the sea.
Clean comfortable beds, lovely sea views, nicely furnished, pleasant staff. Couldn,t turn off bathroom tap properly. Kettle worked, but faulty - problem with onn/off switch. Stains on ceiling .also paintwork needed attention in bathroom
Cheap Very outdated
very dog friendly and excellent sea view room shabby bathroon and poor shower
Nice friendly staff, comfortable accomodation, clean rooms bril!
we didnt know untill we arrived that there was so many facilitys at the hotel, you couldnt wish for better staff all so helpful, we will be going again
Staff were friendly badly in need of renovation, not that clean
Foog and service Excellant and comfortable relaxing room Tea and coffee facilities in the room were a little odd.
Friendly staff, historic building, quiet surroundings
Nice room. Nice rural location. None really. T.V. could have been a bit bigger. ( If I was being super critical )
We had a fantastic time & the staff were all very helpful for a young family
Great Room and amenities, scenic location Restaurant closes early
Really fabulous stay. Would definitely go again.
The staff were extremely friendly and said to treat the hotel as my own home. Breakfast was great Bar was only open between 7pm and 9pm. It would have been nice if it was open for longer as there was no where to sit and relax with a drink after dinner other than your own room.
Friendly helpful staff. Clean comfortable bedroom. Pleasant dining room and lounge,food good excellent breakfast. As stairs to bedrooms very steep need to fix the bannister as it wobbles. Serviettes on the table would be nice without having to ask for them at each meal time.
Food great, staff very friendly and rooms spotless. liked everything so no complaints. This was our second stay and will definitely return.
I thought that the staff were welcoming & did their best to make the stay as relaxing as possible. There were plenty of places to sit & relax & to eat & drink. Parking could be a little tight, also our room on the 2nd floor, 208, was next to the 'maids station' and this could be quite noisy especially in the morning when trying to have a lie in.
Excellant room , friendl;y and helpful staff , close to station , cuisne a little institutional but limited time of year
Hotel is good for old people.
staff where friendly,hotel was nice and the entertainment was good. no bad point to mention.
The breakfast buffet was excellent.
the staff were very friendly not being able to get into the hotel late at night. you have to ring reception for the night porter to let you in
I found the staff very sociable and welcoming and very helpful to provide information. We did want quiet rooms but found that on the saturday night a party with loud music went on till 12:50 am and disturbed guests staying at the hotel
Staff were welcoming and friendly. Room was small and bed linen not great.
Very clean, easy parking, breakfast was very nice. We were also allowed to leave our car in car park for an hour after checking out. Couldn't use the bathroom fan as it made too much of a clattering noise
The first impression of the hotel eg reception, dining room etc was impressive as was the size of our room. Ther bathroom was very dated and could benefit from a complete update
Pleasant and helpful staff.Good food.Warm and comfortable, bright and clean.
bathroom was dirtyand the main room was very run down ,in need of a referb or a good clean
Friendly staff and good food. Our room should not have been allocated before the security, locks etc had been repaired.
services and the room. quite and peacful. room was very hot on arrival.
Breakfast Bathroom had tiles about to fall off, creaky floorboards, dinner menu choice very poor,
the calm and peacful surroundings
very well situated and the ambience of the whole place was good. restaurent staff were particularly obliging we we in room 97 , ground floor for diabled, not our request, the bathroom did not have adequate window covering so using at night with lights on was awkward and the outsidde door from that room was far from secure
Good size room, great location of hotel, lovely swimming pool bathroom starting to look a bit tired, shower still needing repair
The comfortable lounges, the attentiveness of the staff and their efforts to please. The bedroom needed an update and was a little sparse.
Efficient service in the dining room
The room was very good. Breakfast was lovely and the staff very helpful No
The room service food was good. The hotel is rather stuck in a timewarp and needs updating. The staff were not particularly friendly and the atmosphere is not welcoming.
bed was comfortable. nice building. breakfast was nice the service at dinner was poor and the restaurant manager was defensive as to why the meal was not up to scratch. they did not have what we wanted, the service was slow, quality of meat poor, with the excuse that the head chef was not working that evening and they had lots of room service to attend to. Also the bedroom was extremely noisy and the decor was very tired
The location of this hotel is excellent with reasonably priced carparking. Our room was surprisingly large and the decor was very pleasant. The pull out sofa bed provided for our daughter was very uncomfortable. It was very hard and every spring could be felt! The bathroom was a bit too small, especially when compared to the spacious room.
The bed was very comfortable, the room large and nicely equipped with a small settee and coffee table and a modern television. We were served in a friendly and efficient manner at dinner. Breakfast was delivered to our room on time. Centrally located. The room was shabby with ill-fitting carpets, bed hangings falling down and light bulbs not working. Although other rooms had air-conditioning, ours didn't. The shower didn't work properly. The quality of the food at dinner and breakfast was disappointing.
We were upgraded to an excellent room, when the staff found out, that there were not the requested bed for a child.
friendly reception staff, great open fires in reception/bar. Room too hot with no way of cooling other than opening windows
Breakfast buffet, hotel peaceful during our visit
The room was very clean. The breakfast was very poor as was the service at reception.
Comfortable stay with helpful staff.
The hotel was very comfortable and has friendly helpful staff. The overflow in the bath was not connected to a waste pipe so poured straight onto the bathroom floor. Also the hotel had recently been repainted internally but the painter did not think to take the name plates of doors so they had splashes of paint on them and just looked sloppy. It would have been nice to have an option for a veggie breakfast on the menu. It's very easy to keep a box of vegi sausages in the freezer and please us non meat eaters.
The excellent breakfasts and the friendliness of the staff during the serving. The room was very small for a couple. In the bathroom, the shower head dripped continuously (the only way we could rectifly this was to place the shower head in the bath. The extractor in the bathroom ran much too long, especially if the toilet was used during the night.
the friendliness and helpfulness of the staff plus the ideal location
good food good service convenient location warm and friendly as always stayed here a few times before no complaints exellant not enough tea /coffee etc. but requested more with no problems
amazing room, Wicked breakfast-no hassles
I came acros the hotel on line and had no idea what to expect. It was a real treasure of a find. Great location, great staff and great food. I would definiltey recommend to others and use it myself again.
The location of the Antelope is excellent. The room was small but comfortable. The food in the restaurant was excellent, especially the breakfast and service was very good too.
lovely position, staff were very helpful and friendly and breakfast and dinner had alot of choices. Fantastic shower. Partner complained about the noise of the plumbing.
Fabulous bathroom and extremely welcoming staff
very good staff, excellent breakfast. the rooms were very dated and tired looking. bathrooms need to be updated
Use of the leisure facilities. The breakfasts The friendliness of the staff. Walking through the smoking zone when entering/leaving the hotel
The position of the hotel was very near the seafront and the centre of Bournemouth. The breakfasts were excellent and the swimming pool was very clean, warm and pleasant to use The hotel seemed over warm. It would benefit from an extensive update although it was all very clean, just dated and tatty (apart from the reception/bar area)
Room facilities were excellent N/A
The room was clean and the bed was very comfy.Lovely swimming pool!!! Yes, the time of check-in- 2p.m., rather late.
The use of the leisure facilities and evening entertainment.
Location, parking, nice big room. The evening meal was spoilt by a foreign gentleman sitting next to our table who obviously had a cold, and with no regard for fellow diners, kept sniffing and making 'pig' like noises. In addition, some of the food was obviously microwaved and was very poor. The waitress also asked me to pay for the wine at the table! I've never had that before in a hotel restaurant. A bad meal all round.
comfort of bar area etc n/a
I travel to Dorset once a month and I always stay at the Wessex. Provides good value for money and its location is ideal for my purposes place is now starting to look and feel a bit jaded and could do with a bit of tlc
lift too small
Close proximity to BIC Centre. The one member of staff was polite and considerate. No dining room available for breakfast - this was not notified at time of booking - clearly states breakfast available at an additional cost which was acceptable, however you had to go to a bar around the corner - NOT ACCEPTABLE for price paid. The price was far in excess of standard of hotel, price banners all across the windows. The web site photographs of hotel are nothing like the hotel now.
serene and clean hotel. I was not permitted to pay by Check,and the cash receipt was handwritten.
The Location was excellent, the room & breakfast were good value. The Public dining bar areas were well decorated & looked smart However the large family room was tired, cramped & the bathroom very basic. We had to park elsewhere away from the hotel at extra cost due to the few spaces already taken.
The whole experience. The hotel is good value,very clean and friendly. The food is good too There is nothing I didn't like
Close to town - beach, Very friendly helpful staff , Access to Swimming Pool & Leisure centre.
The staff were very friendly and helpful The decor was tatty, but the manager said they were looking to do a major refurbishment. It does need it
Excellent value. Very friendly and helpful staff. Very clean. Lovely bath tub. Difficult to criticise anything at this price, but the breakfast was too much of a seaside clich`e.
The location was very good. We also had friends staying in the same hotel and when we arrived the receptionist offered to put us in a room next door them, which we were very pleased with. The staff although friendly and accommodating at first, soon turned suspicious and hostile and made us feel very uncomfortable. We were followed up to our room when our friend came up to get changed before we went out and were quizzed on how many of us were staying that night. I was obviously not believed when I replied just myself and my boyfriend as the point was persistently made that they need to know if there's 3 of us - I mean honestly, why would we want a 3rd person in our room?? I had to justify our actions, which were none of their business, and was left feeling really angry. The manager particularly was very rude (especially to my friend). The mattresses were awful and was noisy through the night so I didn't sleep well at all.
The location is great if visiting the Bournemouth International Centre. The reception staff were courteous and friendly. The room was adequate and clean. The shower worked well. Very cheap for its location. As someone has already said on the website, the beds creaked alot and there was only a bottom sheet, not a mattress cover on the bed. There was also no plug in the basin in the bathroom and you could hear the people in the next room bathroom. Lots of doors slamming overnight and very inconsiderate guests with raised voices returning late.
very relaxed and homely it did get a little noisy during the night which woke us up
Cost reduced offer of £29 per night declared inapplicable!? Shower water pressure totally inadequate. Bath floor slippery - danger of slip or fall
The rooms are an adequate size, and it is very handy that I can control the temperature. Ridiculous price to use the internet!!! Staff entered my room to clean, however did not refill the tea, coffee or milk, and there was nowhere in reception to get some more (Newquay Premier Inn kept a selection in Reception for you to take as you wished). The shower tap in my room was very stiff (its aged), and therefore I struggled to turn it on and off. Overall, I didn't find it value for money.
The staff were helpful and the breakfast was good. The only bad points were that the heating didn't work when we arrived and we had to call reception in to look at it. Also there wasn't enough teas and coffees to last the night and early morning, we had to ask Reception. Could do with a couple of token biscuits as well.
Breakfast was good, however my son had egg shell in his fried egg and choaked as he bit into it - apology given but no refund of breakfast payment Where do I begin - Cold sparse room no extra blankets to keep warm, noisy and egg shell in breakfast
Staff were outstanding and very attentive. Breakfast could do with being a bit warmer
i stayed at the hotel during the aurshow it was close to the display area and was an easy walking distance to the beach
the friendlyness and home from home feeling was nice and they could'nt be more helpful.Made our stay there comfortable and pleasant,and made the morning to my birthday a happy start to the day. no perfect for us
Fantastic staff and service, great lcoation.
The Hotel Staff very friendly and accommodating, nothing seemed too much trouble.
Spotlessly clean and comfortable, pleasant atmosphere. Well cooked breakfast museli and plain yoghurt available at breakfast.
Breakfast was very good. Good location. On returning to the hotel at 8.30pm every evening we found the bar was always closed. We booked a superior room at extra cost, however the bathroom was extremely small.
The staff were very helpful and tried to make our stay as enjoyable as possible. The noise from the street.
The noise coming from the street throughout the night into the early hours
Convenient location and off road parking
close to the beach and town centre
Very confortable home from home - charming small hotel/guest house with excellent breakfast and impeccable interior.
The bed was very comfortable with a lovely warm duvet and comfortable pillows which is a rare treat when staying away from home. We booked a superior room which was spacious as was the bathroom and both were spotlessly clean. Facilities in the room were good including free telephone, digital TV and wi fi. The cooked breakfast was excellent and set us up for the day.
The Breakfast Room was a little small for two adults to move around each other.
Very high standard of decor and facilities etc Excellent food Just a small point. A couple more sachets of coffee and milk would have been helpful so we could have had a drink both on arrival and in the morning. As it was very warm it would have been helpful to have been able to open the window in the bathroom
The great quality bed linen and towels and decor
Our stay at the Moortown was made with the friendliness of the owners and the cleanliness of the establishment. Also information about the local location etc. None
cleanliness, very friendly room too close to the road. room too noisy
Family atmosphere, excellent friendly service
newly decorated rooms with luxury linens, and everything you could need was provided.
Very friendly and helpful
Help from staff, location of hotel, the fact that it was 800 years old. Room was a bit small.
Enthusiasm of young staff Some of the young staff needed training in finesse at waiting at tables, also sometimes their facility in English was not the best
Breakfast fire alarm going off in the early hours
Location is marvelous.The atmosphere is also nice. When we took a bath,hot water didn't come out quite enough.It took ages to fill the tab.It's a bit annoying to unlock the door of the entrance to the accomodation area every time.
Cozy and charming hotel with ancient roots in local history. Attentive staff. Great location. Had no noise problems. Dinner was a little hit-or-miss; chicken dish was excellent, fish dish very ho-hum.
Room and service was excellent. Food was delightful. Close to everything we would need, ie bus/train station and shopping. Bed was hard and the pillows felt like they had got mixed up with sand bags.
Location, courtyard nice except..., price not unreasonable. Feel duped. Booked a "historical" room based on a picture of a charming room offered when booking. Got to room and it was a B minus take on modern. Asked at desk and was told all the rooms had been renovated, they were updating the website. Too late. False advertising. Internet horrible to the point of being useless, rooms very hot in summer. Kegs and chairs stacked/stored in the courtyard ruin the charm and ambiance. Shocked at the five star rating. Would hate to see an even four star property...
Very friendly staff, made to feel welcome, highly recommended hotel. Key cards for access to room, technology that doesnt work!! Twice had a wasted trip to room only to return to reception to have the card replaced. Get rid of this system it is infuriating & spoils a superb hote.