Would you like to save as your currency permanently or for this visit only?
Great location, convenience, and staff.
A continental breakfast option would be great!
Clean comfortable Nothing
The location to downtown cannot be beat, blocks away from great bars and restaurants. Very clean and comfortable hotel staff was super helpful and recommendations on what to do in our down time.
Need glasses in the room firxwater
Service was awesome. Valet parking was a lifesaver!
The cust service was nice They did not hold my bed, I had to sleep on a pullout bed in a conference room
Room was very clean, gorgeous hotel and the on-site underground parking was very convenient. A little steep at $14/day, but it's downtown Minneapolis so I expected that. Bed was very comfortable and the room was nicely furnished - for the size of the bed though it could have used probably two more pillows. The front desk clerk, Kate, that assisted us with check in was so friendly and helpful when we asked for restaurant and nightlife recommendations and directions. Her suggestions were spot-on! She also upgraded us to a higher floor room and gave us complimentary wifi (I believe it was somewhere around $15 a day otherwise). The pool and spa area were completely overrun with children and adults loosely supervising them. Kids were running, splashing in the spa, going in and out of the workout room... this isn't necessarily the hotel's problem, but my boyfriend and I were really looking forward to a soak in the hot tub that never happened. Also, we received a voucher for an appetizer in the lounge at check in. The night we decided to use it, my boyfriend had left his wallet in the room. When we sat at the bar, I ordered a glass of wine (I had my wallet and ID), and he ordered water, but we were told that we could not sit at the bar if he didn't have ID. He wasn't drinking, but they made us move to a table that was - quite literally - two feet farther away from the bar than we were previously. The appetizer that we received was nothing spectacular (we had the potato skins) and tasted very bland. We didn't order anything but the free app and it took almost twenty five minutes to get it. The water glasses were stained and looked a little dirty. I was not impressed with the lounge or it's staff.
Family had a good time. Wifi is available but isn't free.
Awesome breakfast, helpful staff, beautiful view, fantastic location Having to pay for parkingg
The room was a great space. Everything was excellent and the staff was super friendly and helpful. No hot tub.
The room was comfortable and close to restaurants and other downtown activities. One big negative was the last minute change from 2 queen beds to one king and "Pull-out" queen. The pull-out was too small and uncomfortable. When I asked about the change, I was told that I booked with third party agent. This came across very negative. I booked a room with two beds and it was changed to one bed and a pull-out. Bad business!!
Hotel has an amazing gym with great equipment and a full size indoor basketball course. The room service and valet was excellent, and food was good. Stayed here while Meta-Con was being hosted by the hotel and it was extremely crowded, kids seemed to be having fun but most were obnoxious, rude, and out of line. I wouldn't stay here if the hotel was hosting this event again.
A great stay for work. Easy walk to the convention center. Friendly and helpful staff. Clean and functional. Very comfortable.
-Club floor ($30 extra per night provides continental breakfast and dinner hors d'oeuvres) -Comfortable beds -Nice view -Affordable parking with in/out priviliges -More food options during continental breakfast
Extremely good value at $79/night! We stayed with some family so we had three rooms total and we got to be right next to each other. Very friendly and personable staff.
Great comfortable room
The room was welcoming, larger than expected, great views. Room service was prompt and had great drink selections. The food (mushroom arancini and turkey burger) were great. Easy access to cabs to get us to our NYE destination downtown. Was unaware of the NYE party going on in the hotel, extreme security in place to even get to our room, bottle necks at elevators, loud party goers, and strange routes to get from parking to hotel because of the event. Might have chosen another hotel if we had known.
Fantastic service, great staff, beautiful lobby. Very comfortable bed. Rooms were quiet and restful. Some of the furniture was a little beat-up, though not very bad. Room was a little dark; would have appreciated one more lamp.
Queen beds were nice and the bathroom was big. Market in the lobby had a good variety of snacks/fruit (a bit pricey). My room didn't have a fridge, but they got one to me in less than 1/2 hour. Very nice staff! Parking right there and not too expensive ($17/day) Room took a bit to cool off, but was nice once it did. At check in I was told that since I booked through a third party (Kayak), they put a $200 hold on my credit card that I would get back. I don't travel much, so I didn't understand this. The room was already nonrefundable.
Close to everything; our main destination was Orchestra Hall but we found ourselves near awesome restaurants and pubs. We were charged a $10 fee for an upgrade that we never requested or agreed to. When I called the receptionist was uber polite and corrected it. A very minor issue.
A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.
Nice rooms with modern fixtures. My favorite was the lighting in the bathroom Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in
The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below) The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.
The room was clean, modern and pleasant. The amenities current and thoughtful. There seemed to be a lot of noise that traveled into our room from the hall (loud laughter from a group roaming the halls at 3AM) and I could hear the unanswered alarm going off for an hour in the neighboring room. We were in room # 717.
We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!
Location,staff,quiet Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.
The new rooms were beautiful and big! Very European. I Liked the new design and layout. Bathroom was fun to try since it would be impractical in one's own house! Decor and colors were soothing! The chair in the new room was not very cozy and comfortable. Something softer would be great. Also, the towels are a long way in a cold room from the shower. It would be great if there could be one of those towel warming racks on a nearby wall. Maybe at the other end of the tub - it would be closer!
Design, very comfy bed, wonderful bathroom, great room service No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.
Modern. Great hip design Was all good
I liked it that even though I booked the reservation online and they had no record of my reservation when I checked in, they found a room for us and upgraded us for a minimal charge. They were very accommodating and apologetic.
Everything was wonderful
Steeped in history, yet brought to modern standards. The shower stall was great, and the photo booth in the lobby was really great to get some shots once we got all dressed for the party. Keys Cafe is right next door for breakfast.
Great atmosphere & friendly staff. Great view of Minneapolis & location was convenient with great dining nearby. People on the floor were loud & the room we had (a corner room - 2012) allowed all sound through the walls. We could hear every door opening / closing & noise from the hall. Cannot recommend for weekend unless you do not plan to go to bed until after 2 am
Friendly staff, swank bar in the lobby and on the 27th floor. Free trip up to the museum and observation deck on floor 30 Awful view of the HVAC equipment for the restaurant below. Smallest room on the second floor.
If Tom Haverford from Parks and Rec made a hotel, this would be it. A bit over the top in a few ways, but you love it all the same.
Great location, steps away from anything worth doing in Minneapolis. Friendly, helpful staff and a cool atmosphere. Keys cafe and Manny's are both downstairs. Stayed in what they call a cool corner room, so there was a decent view. For a place that considers itself an ultra-cool luxury hotel, it was disappointing. Pretty basic room (bed, desk, TV, etc), but burnt out lightbulbs, chipped mirror, pealing paint, our floor (10th) smelled like a deep fryer, and everything costs extra (e.g. Wi-Fi is $13/day). After paying so much for the room, I expected better.
I liked the decor. The vibe was fun and youthful. The room was decorated nice. Asked for a room with a view and got the 5th floor. Wanted something a bit higher in a 28 story building.
The modernization of such a iconic building to such a high standard of luxury! The staff was encredibly acommidating during my visit! Nothing
Location is great! Cool view. Good historical place. Easy to walk to places you want to go. No in-room coffee. I know - details, but....
Nice lobby and lounge area. Convenient restaurants either in the same building or walking distance. Museum/ observation balcony. Our room had poor lighting, furniture had scatches and chips. Paint on wall was cracked in the bathroom. The lounge turns into a club at night with lots of drinking, it's very loud. We had a hard time sleeping due to the number of drunk people there. We had to bring ID to be in the lounge and the bouncers were really rude.
Rooms were excellent! Very clean. Bedding very comfortable.
We were in town to attend a Twins baseball game, so this was a perfect location to walk to the ballpark. It's also close to a lot of great restaurants and other downtown activities. We came back to the hotel for nightcap and the bar had already closed down. Other than leaving the property, we didn't have another option. It wasn't even midnight on a Thursday night. Seemed odd for a downtown hotel.
Clean, quiet and comfortable hotel. Expensive to park, if you are driving.
Very modern and clean. Very comfortable beds. Great location to be able to walk around to downtown locations. Parking was expensive especially for a one day stay.
Near every fun thing I N downtown Mpls. Parking
Very nice and comfortable. Rooms were inviting and home like Our room had some things left behind in the dresser that weren't to appealing.
Comfortable bed and clean room The TV and most of the lights didn't work. I called the front desk twice and both times they said they were sending a tech to fix it. No one showed up. I then walked down to the front desk and asked, they said there were sending someone up. No one every showed up. Had to watch football game at the bar.
Staff was friendly. Bar staff was fun. Convenient location. The cost if the hotel was great until you realize that parking is not included. Valet is $40+. Most offer thato with no extra cost or a much smaller fee. Parked on my own to avoid that, and it was still $20 overnight fee.
I just loved this hotel it is close to everything. A convenient walk from the light rail and Nicollet mall
The room was decent and clean. Fairly close to downtown Minneapolis attractions. $200 extra held upon check-in for "incidentals". Parking is extra $. Fees upon fees upon fees for everything you can think of. Don't even bother with room service.
Convenient location, right next to the light rail makes it easy to get to and from airport, mall of America. Right downtown near the stadiums and great restaurants. NA
The lobby and restaurant are in a beautiful old bank building that has been restored. The rooms are modern and clean.
Hotel was clean. Workout facility and swimming pool was great, but I do agree with other reviewers that the chlorine made my eyes sting. Location was great. We pulled up and the valet told us of a parking ramp attached to the sky way that offered cheaper parking! So kind of him and it saved us $20. We could hear normal conversation through the walls and ALL the hallway noise. I have had quieter rooms at a "non-luxury hotel". This hotel promotes itself as luxury hotel, but we have stayed at Hampton Inns that were so much quieter. I honestly prefer the Hampton Inn over this hotel.
The staff was incredibly helpful and polite. Our room was spacious, clean, and very comfortable. Was fun being able to stay in downtown minneapolis within walking distance of anything you want to do for nightlife. Can't think of anything negative.
Staff was friendly Clogged sink/then toilet clogged and that wasn't fixed for 12 hours /tv didn't work/glasses not replaced/towels had stains/no fridge where fridge was meant to be/ no offer to move us or compensate us for inconvenience
Location is great close to Target field and Target Center. AC in the room was terrible room was hot and uncomfortable.
Great location. Skyway and downtown stores & restaurants super convenient. Clean, light and airy. Giant windows. Great beds. Shower leaked and cupboard door fell off despite being fixed once. I was never told the price of parking. Last year it was free. This year it was $22 a day. Would have like to have known. High cost for in room Internet.
Beautiful, comfortable rooms with amazing city views. The breakfast suite had beautiful views as well. Room service was extremely fast. Parking fee, even though the website said included. Breakfast needed far more selection. Minor complaint: Would be helpful if the room had USB charging ports for cell phones. Most hotels include ports in their lamps or alarm clocks.
The room was nice. Good desk, big tv, mini bar and really nice bathroom. Bed was ok. The view was just of the building across the way. No pool for guests.
Staff, location, room Broken sink
Nice staff, bigger room, city views, location, nice bathroom The double beds are extremely small! The shower doesn't seal so floor was wet after shower. No bath.
Parking is inconvenient
Great view Great location Very quiet Clean It was probably 60 degrees in the room. The thermostat did not work. They ended up giving us a small space heater, which was hardly sufficient. If you can imagine, when you are miserably cold it's difficult to enjoy anything.
Nice room for the money. Close to good restaurants.
Great views, nice room. Room windows were drafty, hotel staff seemed generally clueless about their own hotel.
Convenient location, friendly staff, clean, quiet room. Overpriced for the size of the room, which was fine because we weren't in it much, but it really was tiny. Great view, comfortable bar/lounge area and great spot for walking downtown. Garth Brooks
staff was great overall clean bathroom stink long way from parking garage
Long walk from parking garage
Walking distance to a lot of attractions. Very friendly and helpful staff
It's just not worth what they charge. Front desk operations has nice people but not wait lines are long. Noisy and hard to sleep. Beds need to be replaced.
Friendly, helpful staff, comfortable, clean room Confusing parking arrangement
Felt fancy, drove up in my muddy f250, looked at this crazy redneck like I was out of place. Had them valet that sucker right on the spot, smiles and friendliness (easy and fast) "that what she said" , had a greeter summon an elevator and direct me to the 5th floor, jammed to some dope elevator tunes. Got to the front desk, a little backed up , the fancy fancy platinum members line was bone dry, guess I wasn't that special. Cutie behind the counter was polite and humorous. (Received the cards) bam elevators, bam at my door on the tenth floor, bam key swiped, and then..... You got to set your expectations on size low, Immediately my buddy had to rub in my face "way to go on getting the smallest room bruh" I replied "ST@#" started getting ready for our concert, I then call the frount desk and ask for one of them rolly beds, "yes sir we will send it right up" bam problem adverted, took an hr to get all ready (bruh was being a pre- donna ) still no bed, phhh we gots to go so they will come drop it off , so we leave ( fast forward through all the dark/IPA non hipster beer fest, eye melting, ear penetrating, mind blowing sounds of senses fail/sum41 and post game pizza at louches) drunk walk back from all that madness, get to the lobby and apparently Vinilla Ice Ice baby is staying there to and had all his groupies waiting down there for them, a couple girls come up to my buddy and ask "do you know which room he is in?" That playa was all like " yeah follow us we just ran to get Ice his "stuff" " up the elevator and to the door *fist bump* open the door......just the small room, 1 bed (no roll out) SMH. Called front desk again "sorry we are completely out" nooooo! I called shotgun so I was legit, buddy froze on the floor, at 3, 5, 8 am sounded like someone was banging on our door, royaly pissed me off, (no one was even there!?) after the second knock and my friend slowly dieing of hypothermia we called and asked them to send up pillows and blankets, got them , bro was no longer a popsicle. Woke up called the manager/ now we all good, I would totally stay here again when I'm downtown!! For realzies!
This hotel was very nice I would stay here again. My only complaint is that we went with a group of friends and had multiple rooms. We showed up an hour early for check in and they told us our rooms weren't ready. That's fine, I knew we were early. But the receptionist said I will have your rooms ready in 45min we are getting them all by each other. So I asked if they had a place for bags (we only had 4 small ones) She said the room was full. So we had to walk them all the way back to our car in the ramp. We then came back 45 min later. We felt with a different receptionist who said if we wanted to wait another 30 min he could get our rooms all by each other. We were there for an event and already running late. So we opted to just get 4 rooms anywhere (we thought that's why we were waiting the 45min first of all to get rooms by each other) I also noted they had taken other people's bags into another storage room and had people bags behind the reception desk....
Great spot, right next to everything and has a nice ride just outside if you need to get anywhere else downtown. Can walk to just about anywhere from here. Beds were very hard, my back killed the next morning. Put a pillow under you knees at night and you'll probably be ok.
Great location by baseball and basketball arenas! Nice breakfast each morning that is open late.
From check in to check out the service was great! Our room was very spacious and clean.
Very centralized location, easy to access, reasonable parking. Staff was very helpful - extended my stay by one night after booking through third party, and they honored the online price for the additional night. Impressive.
I was told I couldn't check in therefore waisted $130 to sit at a library for 5hrs and never got a chance to see a room
Loved the location, the staff were very friendly and helpful. Lots of towels provided and the complimentary water was a nice little bonus. Bed was very comfortable. The shower did not seem clean, there were mildew stains and lots of hair. There was some minor damage to the walls. Not as "luxurious" as I had expected.
The bed was super comfy, and the staff were really nice and helpful. It is a beautiful hotel with a lot of character in it's design and it feels really safe and quiet overall. I enjoyed my stay. There was an earring in our shower which made me question whether or not they had cleaned it.
The room was really nice and so was the bathroom! The food was delicious at the hotel and the fitness center was nice! You could tell the supervisor was judging us by the way we were dressed. We were dressed in comfy clothes being we had to drive 4 hours. As soon as we came down after checking in dressing up nice, he looked at us different like he misjudged us. That was the only bad thing being it was rude.
Comfortable bed and restraunt was good. Had to pay for internet. Parked across the street in a parking structure recommended by hotel and couldn't get to my car in the morning. Some of the staff kind of rude.
Great rooms. Very comfortable and quiet hotel. Unfortunately I was charged $14 for logging on to the Internet for about 1 minute but other than that my stay was great.
Beautiful lobby and rooms. Internet per night was not included, nightly valet fee's, complimentary breakfast was not complimentary. Restaurant/bar closed early on the weekends.
The location was great The room was very small, we were told we would get a roll away that never came, so one of us had to sleep on the floor ! When we complained they said they couldn't discount the room as an apology due to the fact we booked through a booking service. Huge disappointment to an otherwise great trip to Minneapolis !
Everything was fine until I got home found a bunch spam requesting how every goddamn thing about my trip was. Fucking *unsubscribe*
The room was very clean. The valet parking employee was extremely sassy and rude towards us!
The rooms were very small. It seemed that the room had not been dusted in quite sometime. The temp was almost 80 when we checked in. We had to call for someone to come check. It turned out that we were unable to adjust the temp for the entire stay!!!!! Upon check out we discovered that they had charged us for an extra day of parking. It was taken care of but employee not to happy to do it. I would never ever stay here again and would never recommend it to anyone!!!!!!!! Also apple products do not work in the room.
They were friendly and extremely helpful and accommodating. I was there for a week and they were on top of my needs and requests.
A wonderful, well kept, well situation hotel in downtown Minneapolis. If you are looking for a nice place to rest without spending too much, this place is for you. Not much negative to say! There was a slight tear in the one sheet on my bed. WiFi costs money here. Im really getting nit picky put Kayak says I have to use 100 characters!
My room was very quiet, staff was friendly, exciting location downtown close to fun bars, covered parking, hotel is less expensive than other downtown hotels, and I needed a wine bottle opener and was given one at no charge.
We stayed with several other Families and had a great time. All the hotel facilities are newer, clean and functional. No problems at all.
Great location close to the metro. Staff was very helpful and nice. Check in and check out was very quick and easy. Bathroom had no fan and the sliding door wouldn't stay closed all the way. Minor problem though the room was very modern and comfortable.
Lounge, Workout Facility, Sauna, and Quiet Room.
Charged extra for everthing rude front desk people Staff attitude
Great service from the minute we walked in the door! It was our 9 anniversary and they wine and dined us till we left. Nothing
Great value for money (<$100 per night) given the AirBNB alternatives. Lunch and breakfast spots are a 5-15 minutes walk, which may or may not be a lot. The heater issues seemed to be addressed by instructions on the Front Desk. Would come back given the price. There is construction going on in the larger area affecting multiple properties but not really a lot. That said, it seems things are a bit slower.
Proximity to Nicollette Mall Temperature was freezing in meeting rooms, common areas
I liked being able to check in early. The hotel desk staff was very friendly and accomidating. I requesting a single bed but was given a double. When I called to change rooms there was no hassle and a bell hop (also very friendly) came to our room to switch keys with us. The shower water took around 3-5 min to turn up in temperature. I felt like I was just wasting water for it to become semi-warm. Also I went down to use the sauna and it was cold. It took about 30 min for it to become semi-warm as well.
Location Business center was expensive and slow. Only 1 of 2 computers actually worked.
Loews Minneapolis Hotel completely blew me away during my stay this past week. The skyscape view was incredible, and the hotel is perfectly positioned around a ton of awesome shops, restaurants, and venues for those who get time to explore. The front desk and Star Service staff were unbelievable. I've been to hundreds of hotels in my professional lifetime, and Loews ranks among the very best hotel experiences I've ever had. Even the valet was amazing--that's hard to find. The morning breakfast buffet was overpriced for what was offered. I'd suggest discounting the $20 buffet price for those staying in the hotel (perhaps if they're willing to charge to the room for verification).
Our room was nice, but the mattress on the king size bed was old and springy. Also, the previous occupant of the room had set the alarm on the ipod docking station, and we were woken up several times before we were fully awake enough to turn it off. Way to expensive for what they have to offer. Valet parkin was 30 dollars a day!
The atmosphere and location If you do self park it's a bit confusing and inconveient.
The staff were extremely friendly and the atmosphere was great.
great rooms, great service, great location
The staff was attentive & very courteous. The beds were sooo comfortable. The food was great and the bar went out of their way to meet our needs. Did I say the staff was attentive & courteous? Had a great time at the Graves 601.
love the location in downtown Minneapolis, and the bars and restaurants near the hotel are great. Location right off of first avenue. I think the area right next to the lobby leading up to the skyway was under construction, kinda unattractive but no big deal. I will stay here again.
Discreet hotel, therefore very secure. Friendly, knowledgeable staff. Rooms light and airy with comfortable beds and every comfort. Best hotel that I've stayed in in Minneapolis.
My wife and children were in town to go to a Twins game. Chris at the front desk relized we were there for the twins game and moved our room so that our boys were able to see the stadium from the room. Thank you Chris and thank you Graves hotel. Nothing
THe room was quite nice & a good size, breakfast delivered on time, cleaning staff particularly pleasant. There was no tub in the bathroom & no bathrobe.
The proximity to downtown and shopping was good Parking a rental car was expensive
How nice the hotel was and how comfortable as well. Front desk was very attentive and always took care of my needs! Expensive parking. Also there was a large hair in the bathtub when we arrived. I was supposedly right next to the "loud" elevator but did not hear it once! Overall a very nice stay.
Clean, friendly staff, decent restaurant attached, walking distance to other fun places. In room amenities were in the lower side compared to other hotels in this category.
It was clean and quiet. The staff was courteous and kind. The parking ramp was convenient but very cramped for a Yukon.
Staff were very friendly and helpful. My room alarm went off at midnight. Preprogrammed. I did not check it or set it before bedtime.
Gym Facilities are good. The hotel is close to all main attractions, so you just need to walk around it.
The front desk was very attentive. My "loud" neighbors who I couldn't even hear were getting a noise violation, but it wasn't the neighbors who woke me up, it was the guard knocking on their door. I was quite unhappy with that guard. We were in a secluded area of the hallway, but it wasn't the neighbors who woke me up, it was the security guard. The extra fees---parking.
Location and the door man. The room is a little run down. Towels are old. Tissue was not soft at all.
Service was excellent, friendly staff! We have a 7 month old so a microwave would of helped us with heating up her formula. Microwaves were not available to us.
Water in the room would be nice
Very clean and very helpful . Enjoyed our stay
Man at the front desk was very nice and professional. Location and security of building was also great. Houskeeping used our personal bathroom and left their feces in the toilet. Was going to tell front desk but slipped my mind at check out. I dont want this person fired but I do agree this is incredibly unacceptable.
The staff at the Grand were so nice, polite, and helpful. Room service was lovely and fast. The rooms are spacious and very tastefully decorated, and the beds are fabulously comfortable.
Very comfortable bed. The lighting in the bathroom.
Comfy bed. Extremely quiet rooms and great soundproofing. Wonderful facilities.
Everything. Amazing staff. Fabulous and luxurious room. Can't wait to visit again
The special touch of a card meant a lot. Everyone was so nice and welcoming. Pool hours could be about 30 minutes later to accommodate travel arrivals.
Individually welcome by Front Desk staff, Manager on Duty and Maintenance personnel. A+ T.V. In bathroom nice idea. OLD CRT tube t.v. In bathroom not connected to cable, not nice.
Comfortable bed $35 for parking
A bike in the lobby you can borrow
Polite, friendly staff. The room was clean, comfortable, spacious, well appointed, and tastefully decorated with a deft combination of nostalgic old world grandeur and modern touches. The hotel is connected directly to the Minneapolis downtown skyway system. Public garage parking is available right across street (for a fee). Valet parking is, of course, available as well. Room was not available at the designated 3pm check-in time. We were on a tight schedule and needed to check in at 3pm to get ready for an event. We had to decide between trying to book another room at a different hotel or accept a different room here. We chose the later. The room we originally booked had an exterior view but the new room had an interior view of the "Atrium." Calling the dank, unlit, barren cement hole in the middle of the hotel an atrium is putting on airs, to say the least. We chose to keep the curtains closed rather than stare across the desolate blight into another guest's room a scant 15' away (and, presumably, they into ours). The bathroom sink was clogged. The timer for the mirror defogger was broken. The HBO cut in and out and was unwatchable (not a big thing for us, we didn't come to watch TV... but still). There are no coffee makers in the rooms. There is coffee in the lobby but when I went down to get some at 0830 there was no creamer left. I would have informed the desk but they were overwhelmed with guests checking out. Overall we enjoyed our stay but between not getting the room we booked, the minor annoyances with the maintenance of the room, and the lack of coffee -- a basic staple of any luxury or boutique hotel -- we don't think we would stay there again, especially when there are so many other comparable choices nearby.
The front desk was really great. And I liked the list of things availablr if needed. We took advantage of the Keurig. I liked the style of the hitel, pretty chic. Also, the location was awesome. I also loved that I could control the heat in the room myself. I didn't like that there was no hot tub in the pool area. When I'm paying that much for a hotel room, I expect a hot tub. The blankets weren't very warm or comfortable. I expected a cozy, luxurious room and got a nice but kind of a cold lonely feeling room.
Shower was amazing and outdoor bar was beautiful. The mattress was incredibly soft, not firm. D'Amico food was fair - very surprised by that!
Very modern. Great style and terrific service! Marin is a great restaurant!!
Great service all the way around. Bathroom was horrible, no counter space and the sink was leaking into the floor.
The staff was very helpful and courteous - even the parking attendents and shuttle service were fabulous. The restaurant staff and food was great and were surprised at the moderate prices and amount of food for the dollar. Keep up the good work. There seemed to be a low pitch whining / whirring of something --at all times in our hotel room.
Shuttle to Target Field Very pricey for this hotel. Had to pay for parking.
The staff was excellent. Very cold pool. The parking lot needs better lighting.
Location, staff and everything were great Nothing to complain about
The location was convenient. Short walk to US Bank arena. Staff was friendly. There was a dog in the room next door that was barking. We alerted the staff. Dog was still barking when we returned. Thankfully within 10 minutes of being back in our room it stopped.
The outside isn't welcoming because it's under construction But once indoors - it's a Cozy and elegant yet affordable hotel Again the exterior looks a bit scary
1. Fast Check-in 2. Due to room availability, was allowed to check-in 4 hours priot to normal check-in time (Check-in is at 4, was able to check-in at noon) 3. Very Friendly Staff (At Check-in, In the Cafe, Cleaning Staff, etc) 4. On-site parking was well priced 5. Cafe/Restaurant/Bar/Lounge were nice onsite amenities I would stay here again. Rooms slightly dated and remote was slow to change channels on the TV (I am being overly critical here and this did not play into my rating).
Bed comfort. Parking really BAD. COULDN'T FIND parking. We had my daughter at hospital. We came late. The check in and then relocation to hotel room for people is too far. That was quite a walk for me.
I liked the location. AWESOME beds - very comfortable. I wish parking could be free and they would offer a complimentary breakfast.
Clean rooms and walking distance to restaurants and other attractions in downtown Minneapolis.
This is a great hotel in love it. I stay here a lot. The rooms are nice there big too. There is a couple of things they need to work on. They staff always have this bougie I'm better then you attitude every time I go in there now I don't know if it's just me or.... Second I wish they had an adult's only station on the t.v.
The feel and vibe of the place is awesome. It's a cute little building in a sea of mirrored skyscrapers. The guest staff were very friendly and helpful. The beds were very comfortable and there was plenty of space in our room to spread out and for my daughter to crawl around. Lots of great restuarants are within walking distance and the conference center is only 5 blocks away. They even offer to shuttle you over if you don't want to walk that short distance. The pool was a little cold, not too bad, but it could stand to be warmed up a degree or two. The fitness center is very small but adequate. It wasn't crowded when I uesd it but I could see that it could get filled up very fast at the right time of day. One of the 10lb and one of the 12lb weights were missing so I had to use the 15lbs to have a matched set. But that just made me work a little harder which isn't really a bad thing.