Would you like to save as your currency permanently or for this visit only?
My room was next to elevator, so very noisy. Otherwise, no complaints.
I liked the looks of the lobby and location in relation to my trip needs. No brakefast included. Booked a "queen" bed and only two full size beds in one room was what I received without extra accommodation when I expressed disatisfaction.
We left to go to Catalina and asked them to hold wedding cake til we returned later that eve. When we got there they had put the cake in one of the catering refrigerators, and didn't know which one. Front desk people said the catering manager had left and he was only 1 with key & asked if we could come back the following day, which we couldn't. I said someone must have a key. He called around & finally someone said to check w/security, who had the key. I waited 35 mins. to get my cake. Why didn't person at front desk, and the manager he called, know security would have a key. Or why didn't they put it in a refrigerator they could get to knowing we were coming back that eve.
the novelty of staying in an ocean liner the value for price, the staff, the size of the room, the parking, the lack of amenities onboard, the check-in process,
Cool old ship. It's old ship, so the rooms are a bit old and not exactly sparkling clean. But the real issue is the Dark Harbor, haunted house event that goes on in October. We were not informed till arriving that are room would be adjacent to this raucous event. From 7pm until 1 am in the morning, extremely loud music, screaming, grass breaking and roaring gas flame would shoot off. It's criminal that the Queen Mary would rent rooms next to this mess. Oh but the front desk gives out cheap ear plugs, so that makes it all better.... not. We were on our one year anniversary and needless to say, were extremely disappointed and frustrated,
Atmosphere, history The bathroom wall in the shower was peeling. Looks like they don't maintain their rooms.
Unique and different. Good food although pricey as well. Lot's of things to do and see. Lot's of channels in room. Bed a bit small... We went during a special event and spent extra for the winter "chill" event. avoid at all costs. totally overpriced for what you get. Most disappointing part of our trip.
Being Located near Long Beach was the main reason i booked. It was so easy in the morning to get into Port of long Beach, cruise terminal, downtown and aquarium. I would only give 3 stars for cleanness. It's old cruise so you can't expect the bathroom to be modified or anything but seem to work sometimes, the shower and flusher was an issue in the room I stayed.
What I like is the history about the Ship and the Location. I understand that there is an investment proyevt to improve the condition of the ship, incluían Public Areas and Rooms. Great view from the Decks. A lot of Potential to be a nice lace that was before. Get the Ship back in good shape and not just take advantage of the name! (This is for the Operators) My room was M216 I did not like the conditions of the room. It was not clean! No mentioned in the reservation that will be inside room! Big difference! Items were really old and rusty mainly in the Bathroom! Shawrr door, one light bulb missing, the chain of the lock at entrance door broken, I went to get ice and the bucket had brown water with a plastic bag!! And the door of the Air Conditioning, which was above the bed was showing further prints All over in a white door! The hotel should not rent this rooms anymore!
There was no hot water in the shower. I told the staff I was sick and needed my room right away and they didn't really seem to care.
It's a cool, old cruise ship. It's kind of a tourist destination in itself. Also, it's really close to the helipad if you're taking the helicopter to Catalina. Overall, the boat felt old and empty and dingy. The bathroom looked a little dirty —probably just age—and there were lightbulbs missing from some of the fixtures in our room. I wanted it to be like stepping back in time, but that wasn't the experience on a weekday. Maybe weekends are better?
Right next door to the Carnival port. Enjoyed the self guided tour of the ship. The rooms are large. We had a 3 person room which consisted of one large room with a king bed with an adjoined small room with a twin bed and bathroom. They offer free shuttle to/from downtown Long Beach. They charge $35 to check in before 4pm. They charge parking for hotel guests. The rooms, food, and drinks are overpriced. The bedding was dirty, and it didn't look like they have ever vacuumed under the bed. There was a fire alarm at midnight. The submarine was closed.
I enjoyed the history, as the ship is a museum. I also enjoyed the scariness of it. I caught orbs in my room, B505, and it was spooky. I enjoyed the feeling of being on a ship and the sights from the decks. I don't know if the rustic feel is part of the theme but it seems as if it could use some maintenance.
The staff was knowledgable and very friendly. The historical information was incredible both posted and what staff knew. Being able to explore many places on the ship on our own was really fun. Wish there was a microwave in the room.
Staff was not very polite, loud music in the lobby under the room, room was not very clean.
The room was very well kept by the staff, room well appointed with desk, chairs, comfy bed and cable TV. Also fridge and tea/coffee making None.
that it offer free breakfast
I like how comfrtable we were I would prefer to be called to the room to see if we have checked out..instead of having housekeeping open the door twice on us. the bathroom was not mopped or swept properly. I saw alot of hairs and blood droplets on the floor. I was on the non smoking part of the hotel because my kids have asthma and we smelled smoke inside our room. like if someone was smoking next door or on the hallway.
It was fairly inexpensive for being a last minute booking. The maids were very nice and helpful. There were always groups of people just hanging out at the entrances of the hotel, at all hours..I didn't feel safe going to and from my car with my two little girls by myself. If it didn't smell like weed in the hallways and entrances, it would smell like mold. The walls in the room were stained with yellow streaks and the bathroom didn't have ventilation. No screens on the windows either (not very safe for kids).
The bed and pillow are comfy, the people who works here are polite. It's very var from the downtown. I spent almost $70 to go to the downtown each way or it takes 2 hours by bus. No fridge, microwave and safe in the bedroom. You can hear the nextdoor neighbour talking. Cant open the window!!
Lot of parking space available. The rooms would need a serious renovation, at least according to the european standards. Was noisy till 10pm due to an organised party in the pool, although we asked for a quiet room at check-in. Atypical breakfast.
quiet and convenience location in interstate 5 and easy access to most of the freeways in LA. no water boiler, refrigerator and the bed
The breakfast is nice. It seems to be cheap but tasty. My friend forgot his mobilephone charger. But there was no charger.
The "Check In" staff was wonderful, helpful, and made me feel welcome. The rooms were comfortable and I will mostly likely stay here again when I visit Long Beach, CA. The hotel is in a great location prior to cruising and/or enjoying the beach. Even though my parking fee was waived, I hope free parking becomes a standard practice.
Everything was nice, nice staff and very convenient to everything. The bathrooms were dirty and the shower absolutely was the worst one I've ever encountered.
Got a great last minute deal on this hotel, worked out great. Perfect location near restaurants and shopping on the shore.
$26 parking for hotel guests. Receptionist just said "yeah, this is Long Beach"
one of the most amazing experience to stay at the host hotel for the long beach marathon. the hotel made sure that the guests who stayed at the hotel who participated in the events will receive a mini brown bag w/ goodies for the race. room did not come w/ a mini refrig nor any mini bar
Very convenient stay while attending the ISSE at the convention center. Very professional & attentive staff throughout my stay. No doubt under great management!
The view from the room was great & staff was great!
Great Location to the Queen Mary and restaurants. Issues with wifi.
Friendly And efficient staff Quick and accommodating check in Small pool with no bar also the sun is blocked by the hotel itself.
Went through Kayak to purchase this room. Kayak seemed to think it was a 4 star. It is it not a four star, 2.5 to 3. Took 25 minutes to check in with only one person in line ahead of me, mold in the shower, shower was over all dirty and old, room was stuffy the whole time I was there, parking was 26.00, which is NOT advertised, found out when I got there, Internet was 14.95, which I was advised of that when I arrived although my receipt showed a king size room - Internet. My fault for assuming that if was included. won't stay here again, especially for the rate that I was charged. Hmmmm... Large bath towels
comfort, location, and view the people
Very comfortable. Nice stay. Staff were friendly. Iron didn't work. Vanity mirror didn't work. One request from staff wasn't filled. No microwave.
Clean. Upscale. Comfortable Cost per night
Good location. Near shopping and the beach. Construction made accessing/finding front of hotel difficult. Hotel had no signs indicating where entrance was located and no street level signage visible. Confirmation emails did not indicate hotel was under construction. Room service would not take our breakfast order, weird.
And prRoom was nice. But the staff was very helpful
J'aime boucoup le location. J'aime pas de petit roms et parking.
Everything was great No shuttle service
Modern feel, staff friendly Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.
Super clean and nice. The bed was so comfortable I didn't want to leave it. Beautiful pool deck on the roof where you can eat and relax. The shower was amazing. Super large.
Comfortable room. Nice bathroom. Price was too much.
The claimed every room had a balcony but we stayed in a room without. They were not helpful with our request to upgrade either. Just over all not a good experience.
Golf courses Ike & Babe Elevator noise Inconvenient restaurant location from lobby
We loved the pool- great view and super relaxing. We were able to order margaritas from room service out there. Nice central location for visiting Disney and Hollywood.
The overall look of the place was very nice. The rooms need to be redone, very tired looking. I could feel the springs on the bed. We went to the New Year's Eve all you can eat Prime Rib and Lobster dinner. Almost everything had an Asian touch to it. Meaning the steak was Medium to Medium well and up. The lobster was cooked in a brown sauce. Just really not what we expected.
I would definitely go back
grounds view from room window free parking noisy toilet when flushed low battery for safe in room short range from TV remote to TV
Nothing The hair in our room, and how dirty it was, and how we still haven't gotten into contact with the manager there
I have never stayed there before. I was pleasantly surprised how nice it was. The resort hotel was luxurious and accomadating.
Staff was great
Breakfast was very expensive, but also very good. No fridge, no ice machine on my floor, very dirty bath tub, uncomfortable bed, no outlets by mirror, outlets by bed did not work,
Booked online for a room with a double bed. Reservation confirmation after booking the reservation snuck in "double or king." When we arrived at the hotel, there were no rooms with double beds and not even any rollaway beds. So I canceled the reservation. Kayak may not be the responsible provider, but when the website option selected is room with double beds and that's the primary reason for my selection of the particular hotel, they better have that kind of room available to backstop my booking. Otherwise, it's false advertising. I will think twice before using Kayak again to book a hotel room.
The hotel itself was beautiful, and edgy. Everything was an additional charge and expensive. I've stayed in NY and never thought i'd see pancakes sold at $15. I also would expect a hotel to include wi-fi. Water for $5???
The staff was very helpful and nice. The price was high for what you get at the hotel. I have stayed in very nice hotels that offer a more luxurious feel. Also, there were protesters there outside the main entrance almost every morning around 0700. You could easily hear them and it was quite obnoxious.
Elevator music vapid & hilariously loud Wi Fi not free @ these prices? Told suite would have welcome basket w champagne--got nothing No newspaper weekends @ these prices?
The staff was very courteous from the moment we arrived and very helpful the entire time. We would recommend this hotel to anyone visiting the Long Beach area in the future.
Nice waterfront location Hard to fine by drivers
We especially liked the location and the service by the front desk. Fuego is a great place to dine. Unfortunately, we were placed next to a family that were loud and disrespectful until late night. The hotel staff tried to quiet them; however, it took many attempts. It was not the real fault of the hotel; but it did make our stay unpleasant.
Easy access to bus line ( bus line is Clean an convenient) takes you to downtown long beach. Free shuttle to cruise ship terminal. Great pool and pool bar staff. Cool/funky mayan theme throughout.
The atmosphere, view and vibe was relaxing and incredible !! the guy at the front desk was really respectfull and helpfull and even gave us free fresh baked choclate cookies at check in and compt our parking for our visit , think his name was Noor ... Highly recomend and will definitley be coming back soon ! Thumbs upppp
We (either spouse and/or kid) have stayed here at least once a year and have watched it undergo many improvements, it is a wonderful place to stay if you want to be close to the Queen Mary but would like to avoid the noise or prefer a larger room and a pool. Since it is set up like a motel, you have to walk over between buildings and to the pool. The Sunday brunch is fantastic, there is a cute sand area for the kids, decor is cute and the facility always appears clean. I have not used any of the service options (in room or pool side) due to some really bad experiences prior to the change of ownership. During the last stay there was a music festival at the Queen Mary which is to say that it was difficult to get to the hotel and once there, parking was difficult and people were pre-partying around the hotel. We had dinner reservations on the QM and the woman at the front desk offered a golf cart shuttle to the ship. On our way to the room we watched concert goers jockey for a space on the golf cart and then proceed to sit on one another's lap to fit. When we later approached the golf cart pick up area we were relieved to find it empty. A person identifying himself as a manager informed me "this cart isn't working, the battery is out" and then he clarified that it was the only one they had. Lame. In the end we were able to get to dinner in 10 minutes via sturdy Louboutins and the walk path but I would have liked a more professional handling of the situation.
Beautiful view and location, and very nice room. The staff was very nice to deal with. The price was a little high, and the rug in the room should be replaced.
I would recommend a water view. It was a great! Nothing
The views, particularly at night. It was undergoing renovation of one of the towers. Some noise etc. associated with that although it stopped by 5 pm. The staff at the restaurant was really terrible when I had a late lunch. I have stayed there before and enjoyed good service, but it was quite bad on this trip. I waited for at least ten minutes while waiters walked by me and waited on tables seated after I was. There were only 6 or so tables total as it was late afternoon. At one point my waiter talked to the table next to me about personal matters for about ten minutes and then walked off without coming by my table or refilling my water. My experience with all other staff was excellent. The restaurant staff is entirely responsible for the Okay rating.
Nice rooms. The web site for the hotel under amenities said free breakfast. We did not get ffree breakfest. Even when I pointed out to the staff and showed Them. They said it was because I booked through a different web site. But under amenities listed is pool workout room and I was allowed to use those amenities. Free breakfast is always a consideration when I book hotels. So I was bummed. Started my day off bad.
The staff was extremely pleasant, and helpful. They greeted me each time, with a genuine smile. I would recommend this hotel to anyone.
Centrally located, friendly staff, knowledgeable people, and rooms were spacious.
This is a very comfortable and convenient hotel that our friends in Los Angeles strongly recommend us to stay. They also told us that it is a best hotel for Chinese tourists because of its best location. We will choose this hotel for our next trip to the US. For the time being we have no unhappy experience during stay in this hotel
If you are in Monterey park for Chinese food, you can't beat staying here. Renovation starts at 9am
Good food close by A little far from beaches
Location fit my needs. Forever checkin, key/remote deposit (cash), reversed knobs on tub.-
Its ok, the receptionist was ok with my ID lost and took my costco card instead The 5 dollar deposit for the key is unnecessary , the bathroom was super tiny, the drawers were falling apart, overall, it stood up to ot 2 star expectations
You hace to pay ir bus ice
Comfortable, spacious family rooms ideal for our family. Area great with lots of places to eat and shop close by. Felt safe walking at night and had great road links. wasn't aware karaoke was on at the weekends. A bit noisy especially for younger families. But it didn't go on too late.
The room was quite spacious, breakfast was nice and free parking
The room 221 is the worst, is next to the washing machines and they work 24h.
This is an older hotel with lots of style (leafy atrium with koi pond) but all the suites have been recently renovated. Wonderful, included breakfast and free-happy hour every evening. All that for about $100 per night. This place is hard to beat
I absolutely loved the atmosphere!
Nice breakfast Charge too much for room where the ceiling is saggy looking and looks water damaged.
The hotel is very clean and has everything within a mile that you would ever need (Fast food, restaruants, malls etc. Its a very safe place to stay with the family and close to the freeway. On saturday night they have a band that played until 11:30pm that is very loud through the hotel and you can here them in your room. Not sure if this is every weekend or just that sat.
Restaurant, good food and drink, very friendly staff in bar section and the breakfast the next morning was good as well. where do I start, my room faced west , which is the front of building and the glaring light that lights the outside of building also lit my room all night long...Upon arrival I was greeted with a note on my pillow that read something to the effect, that because I had the do not disturb sign out they did not clean my room, HUH? I just checked in, Needless to say I didn't feel comfortable that my room was cleaned. When I brought this to the attention to management the next morning, she seemed to think no big deal they probably just left the wrong card, I asked her "Would you feel comfortable?", little to no response. The other problem was that the air conditioner could not cool the entire room, especially the bedroom (its all the way in the back), which left me hot all night, where a sheet was almost too much, Overall I would not stay here again except it is so close to where I need to be once a month. For the price I would expect better.
Wifi did not work in my room and hotel had no explanation or help to fix problem other than to give me free wifi. Useless. Room had mildew smell. Front area of suite is not functional.
Room was clean, roomy and comfortable Hotel is under big construction project. Lots of dust and construction noise during day. Bar and restaurant amenities not available for now due to construction. I'm sure once it's all done it will all be great again
Location Towels in the room (3 towels) and beds seems to be older (sagging).
Cookies! And the pool was lovely and the bed amazingly comfortable! There were no towels out by the pool! Brrr! We had to use some on the ground. And it's a weird area...but, it was necessary for us.
Very good 2 rooms, good fitness room. house-keeping does not work after 2 p.m.
The room was in perfect condition. The bed was amazingly comfortable, and felt very luxurious. This was a great room for an amazing price.
We really enjoyed our stay at the hotel, we felt the rooms were very clean and modern, staff were very helpful, one gentleman find us some tokens for reduced rates at Knotts Berry Farm. We had a car so could drive to all relevant attractions and the shopping outlet next to the hotel was very handy. Very good value for money!! No, we really enjoyed our stay and would recommend you to family and friends.
Clean and quiet. Staff was very attentive and helpful N/A
Low quality casino. Smokers near every entrance. Management was very by their own "rules" and unwilling to make any type of exceptions to make our stay more comfortable. Ended up cutting our stay short and booking a room with Hilton instead.
Great rate, room service was good, good value, convenient location. Staff was super friendly and helpful. It was next to outlets which was nice, right off highway and had everything you need. Its not your LA hotel but its a good option. We found movies near, shopping, on site eating. It was about 40 minutes from West Hollywood so we could get into the city and it was good to stay out of all the traffic.
I liked the low price on bar drinks and hospitality
The room was very clean and bed was comfortable. Staff was very friendly and helpful. It's in a great location! Family friendly. Location is excellent because it's right across the street from Montebello mall and it has the movie theatre right up the street.
We loved the pool, the restaurant, our room, the cleanliness, and no hidden charges. Bonnie, at the front desk used our name, when she said good morning, when we came down for breakfast. It was a very nice touch. No.
We were a family of 5 who needed something near LA but not too close and this was perfect. Right near the freeway entrance for a 15min drive to downtown.
Just the bed. View was the roof! All.. It eas in construction, a mess, i dident smoke and gor cjarged for smoking 200!
rely was normal hotel,nothing is spacial
The staff had no idea how to handle booking.com customers and treaded us like second class customers. The breakfast buffet is weird, it's one buffet for continental and american breakfast. As booking.com customer, you are not allowed to touch the american breakfast items.
Pillows and beds are perfect.
It was clean. And staff was very kind . I paid in advance online for 2 Queen beds, and checking in at 5:30 we were told they only had a king! Then we go to park our cars and the spaces are like for Barbie's car !wayyyy to narrow spaces & posts that many cars have played tag with! The location is just ok...tO far from Pine Ave & 2nd Street where all the restaurants & shops are ! And they charge $15 per car per day to park in that horrible parking structure! They had NO shuttle for around town locally. The walls are thin, we had neighbors on both sides of us keeping us awake all night, laughing & partying!
Rooms were lovely and reception staff were very friendly
Are room was right next to the service elevators which kept us up all night long. Only thing the staff would do was discount the valet parking charges. Won't stay there again!
Excellent facilities. Very efficient service. Only one restaurant/ bar open in the evenings. No restaurants/ bar nearby. Consequently, service was slow.
The staff was rude and even lied about the rooms I booked. I had booked a room with double beds only and they gave us a king. I told them I had comfermation that it was double beds and they said it I could not find them and print it out, it was just too bad for me. Luckily, I did find it....it said double beds only....so they finally gave us the room. The staff person to.d me I booked a king...I I to.d him he was wrong and he hung up. It was a bad experience. I had to speak to the manager and the home office and print out the paper that promised me a double bed room before anything was done. Never had such a bad e perience.
It was value for money and the staff were great! There were not enough facilities in the room
The hotel was nice, clean and the location was close to downtown long beach, staff was really friendly and helpful. Our stay was great, beds were really comfortable and our room came with a fridge and microwave. Would comeback to stay for next years Long Beach marathon. Only thing wrong was the walls are a bit thin you could hear door close from other rooms down the building. But other than that's no other problems.
Good money value - better than expected Cleanliness and nice furniture Lots of lighting in the room Breakfast only starts at 6:30AM Difficulties to excess wifi through multiple devices
The rooms were very big. Bathroom was great.
The maintenance guy, when we were finally able to get the front desk to have him check out our room, was a fast worker and great to talk to. The bathroom was really nice, aside from the faucet not being screwed on (maintenance guy fixed it), shower gel container they provided was broken, and toilet looked about 20 years old. They gave us a bottle of wine since we were there for our honeymoon. It's really a motel, not a hotel. Room was not artsy, eclectic, or colorful like they advertise- it was brown, beige, and black with only 2 splashes of color in the whole room. Housekeeping sucked- didn't vacuum when there were obvious areas of food crumbs, left the garbage can on the toilet, didn't replace ice bag, didn't notify maintenance of problems with room (he specifically said they're supposed to do that). Internet was practically nonexistent and we were only allowed two devices. No HDMI hookups on the tvs. Front desk wasn't very helpful and didn't notify maintenance the first time we came to them with problems. Curtain was ripped so 6 inches of light poured in the room. People smoked outside our room so the smoke smell got in our room die to the 1 inch gaps around the door. They overpriced every service ($2 to wash laundry, $1.75 to dry laundry, $3 minimum to use their computer and $0.50 for each additional minute, $1-1.50 to print per page, etc.). No hot tub, just the pool, though the pool was nice.
Rooms looked modern It was over priced. Def not a 3 star. Bugs in room. Bad area! No tv signal even worse was the Internet signal!!! I would and will not recommend Hotel Current! Place.
The on site restaurant was very good. The wooden floors were not desirable because we could hear footsteps above us. One sliding glass door really didn't let in enough daylight.
I had a roof over my head "Harbor view" was probably 20% of viewable area from room window. Other 80% was a corporate building about 40 feet away from the Courtyard hotel. Construction noise on the floor above mine sounded like a drumset above my room. Parking is $19. Only one room key worked. No room pictures on the website (as of 10/18/2015), so it's a roll of the dice on what you're getting since they are "renovating" rooms. Expensive, even for the basic room. Entire hotel smelled like they had experienced flooding/water damage. Very strong musty aroma.
When I went to check into my hotel they told me that they are full and don't have my room. I have already paid for the hotel yet they told me they don't have a room with two beds anymore and they only have one king bed room left. This left me speechless because how is it possible to sleep on a king bed with three guests. When I asked the front desk person to let me speak to the manager she tells me, i have to wait 30 minutes and she said that instead i could just take the king bed and be fine with it. Also, another thing she suggested was to get a refund if i don't wanna take the king size bedroom. It was HORRIBLE experience because they over book the revenue of the hotel and people like us gets left with no room.
Comfortable rooms, oversized, modern day TVs and available electrical outlets Dusty lamps - every one them. House keeping cut corners, this one day, and hopefully, this one room only.
My room reeked of smoke. I was not able to change rooms. A very poor experience.
Great staff and room you have to pay for wifi, business center, copies etc. I also expect a free breakfast for a room that costs that much.