Pros: Customer service reps at desk were polite; gave me leeway on return since they were very late getting car read.
Cons: Car ready 1 hr 17 min after reservation time. Didn't warn me that tank was not full. On stop by to clarify gas issue since not told of partial tank and nothing on paperwork, supervisor wanted me to understand original delay, ie that only had one guy to prep cars, busy (mostly with LIFT pickups). Not my problem, No reciprocal understanding that pick up time arranged to insure plenty of time for me to take elderly parents to doctor appt. (Arrived at appt with only 4 minutes to spare). Didn't not compare to flawless customer service I've received at other Hertz offices in area. Again, reps at desk polite. Car fine. No owners manual nor window cleaner liquid.
May 31 2017
Good price customer service could have been better
Pros: The car was clean and at a great price
Cons: The person that help me when I got there said about 2 words to me so I had to ask questions since it was my first time renting a car. Would of been nice to be informed without having to ask.