Pros: Customer service reps at desk were polite; gave me leeway on return since they were very late getting car read.
Cons: Car ready 1 hr 17 min after reservation time. Didn't warn me that tank was not full. On stop by to clarify gas issue since not told of partial tank and nothing on paperwork, supervisor wanted me to understand original delay, ie that only had one guy to prep cars, busy (mostly with LIFT pickups). Not my problem, No reciprocal understanding that pick up time arranged to insure plenty of time for me to take elderly parents to doctor appt. (Arrived at appt with only 4 minutes to spare). Didn't not compare to flawless customer service I've received at other Hertz offices in area. Again, reps at desk polite. Car fine. No owners manual nor window cleaner liquid.
May 31 2017
Good price customer service could have been better
Pros: The car was clean and at a great price
Cons: The person that help me when I got there said about 2 words to me so I had to ask questions since it was my first time renting a car. Would of been nice to be informed without having to ask.
Nov 18 2017
Worst customer service at my drop off location
Pros: Nothing at all
Cons: The location where i dropped it off at was the worst experience ive ever had. The man who helped me was rude and pushy. Not only did i bring the car back fine , but with a vacume inside and a full tank of gas. But this guy told me since there is dirt in the back of the car, that he would have to charge me $75 extra to wash the car. That made no sense to me nor did it make sense that i would have to pay $75 for a car wash. You can detail a car for that much. I took pictures of it. He made me have to go next door to a restaurant and wipe down the dirt in order to give back the car. How is this okay??? Where did i sign up to have to wash a car that i dont own or pay $75??? Never again will i use Hertz.