Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.3 "Location is great."8.6 "
Great parking , according to 86%." 10.0 "100%liked the proximity to shopping ." -
6.7 "Service is ok."6.7 "67% said the
reception staff was ok ." -
5.3 "Internet is average."
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5.0 "Breakfast is mediocre."
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5.0 "Rooms are ok."6.7 "Only 67% said
rooms were clean enough ." 6.2 "62% thought thekitchenette was ok ." 6.0 "Only 60% saidrooms were big enough ." -
3.6 "Not very comfortable."2.3 "77% thought it was
too noisy ." 3.2 "68% didn't like theuncomfortable beds ."
Overall Rating
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8.6 "Location is great."
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6.8 "Service is ok."
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5.3 "Rooms are ok."
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4.2 "Not very comfortable."
Overall Rating
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4.9 "Rooms are not good."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.0review from
Kitchenette Highway noise, breakfast choices, no pots in the units
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6.0review from
This guest did not leave comments about this hotel.
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7.0review from
Friendly staff, quiet rooms, clean, no problems. Very pleasant. More channels on the TV would be nice.
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8.0review from
Friendly staff, price was within my budget No
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7.0review from
Friendly staff, mini kitchen No
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8.0review from
Nice staff. Clean room. Full kitchen. Quiet. Absolutely no charm. No real food at breakfast. No real food in the snack machines.
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1.0review from
This guest did not leave comments about this hotel.
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6.0review from
Location Heater fan noisy and could not be turned off Complimentary breakfast poor Towels were like sandpaper.
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1.0review from
The A/C was not well insulated and the room was draftee and cold.
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9.0review from
This guest did not leave comments about this hotel.
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1.0review from
THE REGIONAL MGR HAS BLACKLISTED ME FROM HER REGION SHE HAS ACCUSED ME OF FRAUD AND DRUG USAGE, I AM CURRENTLY WITH AN ATTORNEY OVER THIS MATTER I HAVE NEVER SEEN HER DONT KNOW HER I HAVE NO CLUE WHY SHE SAID THIS.
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9.0review from
Good location! Good price! Nice room! None!
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3.0review from
Location is good. Hotel Employee is nice. 1. I had to switch rooms because of the noisy fans in the bathroom. I requested repair service but never show up. 2. The fat woman at the front desk was rude. The date was Dec 18. And took so long time to checkin. I don't like her at all. Really bad.
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5.0review from
The staff The double beds were horrible and uncomfortable and the room reeked of stale cigarettes. No coffee pot, no trash can in room only in bathroom. Very disappointed
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6.0review from
This guest did not leave comments about this hotel.
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7.0review from
This guest did not leave comments about this hotel.
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10.0review from
Great place, very neat as well as new. Nice counter table, high chairs, large like home fridge with stove and cabinets. It almost felt like a studio home.
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8.0review from
Location
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10.0review from
This guest did not leave comments about this hotel.
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5.0review from
Ok It was really hard to find. I was driving around for an hour and a half because no street sign existed identifying the hotel. Even the front desk on the phone couldn't give precision directions. It was my OnStar that finally got me there.
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10.0review from
This guest did not leave comments about this hotel.
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8.0review from
Ali went out of his way to assure my comfort when I first arrived. There was a problem with the heater in my room and I also wanted to have a quiet room away from the freeway noise. He was wonderful with all of my request. The 'grab and go' breakfast choices were not that great
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4.0review from
- bathroom clean - good location - room very cramped (more than Alviso location) - sheets apparently not changed - breakfast pretty bad (esp. bad coffee, no milk) - could not extend stay, was not advised at checkin - employee promised late checkout, then other employee denied she had
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5.0review from
This guest did not leave comments about this hotel.
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8.0review from
Easy access to all freeways and your rate for that night. It was 'hiding out' behind another property....so I had to drive past a few times and finally stop at the lodge in front (on El Camino) and ask where it was? Once found, all was good.
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6.0review from
This guest did not leave comments about this hotel.
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4.0review from
Proximity to Stanford Children's Hospital. Ants on the bed. No elevator to second floor. Very difficult to find the hotel from the road as it is poorly marked.
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3.0review from
The room was clean and had all the general amenities. They also have cooking facilities. The room was noisy because of the highway next to it. A member of the cleaning staff barged in at 8:15 and made lots of noise. They seemed to be concerned that we were not going to leave on time as management called.
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6.0review from
The location is good. It's a good place for a quick stay. There were no coat hangers in the room and no trash cans. I'm guessing the maid forgot to put them in there. They also only clean the rooms once a week, but I guess that's how they keep their price low.
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1.0review from
nothing it was a terrible exp.... so disapointed....
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2.0review from
good location, clean room staff was not available for 10 minutes, when i needed to get a glass which no longer is stocked in the room. people were hanging outside and talking loudly at 11:30pm; staff said they could not ask them to move inside.
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5.0review from
The public space and location The staffs here are somewhat irresponsible. We asked for kitchen utensils twice. they promised to bring over within mins for the both times we asked. Eventually we came to the first desk and ask them to give us on the spot.
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3.0review from
Friendly staff The hotel is right next to the freeway, so by 5am I was awake listening to the buzz of traffic. The room was on the small side for other similarly priced hotels. Since it is an extended stay hotel, there was no maid service during our three day stay.
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1.0review from
Nothing The room reeked of smoke and the bathroom was not clean to a standard I would expect from a business hotel.
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7.0review from
Very good location and friendly staff. The room smelled of cigarette smoke and there is a small number of television stations available to watch.
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4.0review from
Refrigerator had leftovers in it Generally unclean in bathroom & kitchen area
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1.0review from
None Staffs are blunt and not professional. Room service were not there. The hotel provided very poor continental breakfast.
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4.0review from
The price. The location is a quick turn in off of the freeway. If you miss the turn it is unforgiving and you have to make a couple of U-turns to get back.
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5.0review from
The Location is great and the staff are very friendly. The room is clean. The bed is not comfortable and it seems smaller than the standard queen size... We were confirmed with queen size but I think the bed is not double... We stayed for 4 nights but we had to clean our own room & taking the trash out....
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5.0review from
It provided a place to sleep. Room was basically clean. The complimentary breakfast should really be termed complimentary snacks and coffee. In the evening there were several bags of trash lying about the area outside the rooms and in the hallway.
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8.0review from
When I initially learned--from a friend who went to visit it before my arrival--that I was assigned a smoking room, I was concerned. But I learned from staff that the entire facility was made non-smoking 3 years ago, and, indeed, I detected no smell of smoke in my room (though I did in my brother and sister-in-law's room). The hotel was very reasonable--much more so than others in the Palo Alto area--and is conveniently located.
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8.0review from
Friendly staff, price was within my budget No
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8.0review from
Nice staff. Clean room. Full kitchen. Quiet. Absolutely no charm. No real food at breakfast. No real food in the snack machines.
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9.0review from
This guest did not leave comments about this hotel.
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9.0review from
Good location! Good price! Nice room! None!
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10.0review from
Great place, very neat as well as new. Nice counter table, high chairs, large like home fridge with stove and cabinets. It almost felt like a studio home.
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8.0review from
Location
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
This guest did not leave comments about this hotel.
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8.0review from
Ali went out of his way to assure my comfort when I first arrived. There was a problem with the heater in my room and I also wanted to have a quiet room away from the freeway noise. He was wonderful with all of my request. The 'grab and go' breakfast choices were not that great
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8.0review from
Easy access to all freeways and your rate for that night. It was 'hiding out' behind another property....so I had to drive past a few times and finally stop at the lodge in front (on El Camino) and ask where it was? Once found, all was good.
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8.0review from
When I initially learned--from a friend who went to visit it before my arrival--that I was assigned a smoking room, I was concerned. But I learned from staff that the entire facility was made non-smoking 3 years ago, and, indeed, I detected no smell of smoke in my room (though I did in my brother and sister-in-law's room). The hotel was very reasonable--much more so than others in the Palo Alto area--and is conveniently located.
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7.0review from
Kitchenette Highway noise, breakfast choices, no pots in the units
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7.0review from
Friendly staff, quiet rooms, clean, no problems. Very pleasant. More channels on the TV would be nice.
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7.0review from
Friendly staff, mini kitchen No
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7.0review from
This guest did not leave comments about this hotel.
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7.0review from
Very good location and friendly staff. The room smelled of cigarette smoke and there is a small number of television stations available to watch.
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6.0review from
This guest did not leave comments about this hotel.
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1.0review from
This guest did not leave comments about this hotel.
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6.0review from
Location Heater fan noisy and could not be turned off Complimentary breakfast poor Towels were like sandpaper.
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1.0review from
The A/C was not well insulated and the room was draftee and cold.
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1.0review from
THE REGIONAL MGR HAS BLACKLISTED ME FROM HER REGION SHE HAS ACCUSED ME OF FRAUD AND DRUG USAGE, I AM CURRENTLY WITH AN ATTORNEY OVER THIS MATTER I HAVE NEVER SEEN HER DONT KNOW HER I HAVE NO CLUE WHY SHE SAID THIS.
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3.0review from
Location is good. Hotel Employee is nice. 1. I had to switch rooms because of the noisy fans in the bathroom. I requested repair service but never show up. 2. The fat woman at the front desk was rude. The date was Dec 18. And took so long time to checkin. I don't like her at all. Really bad.
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5.0review from
The staff The double beds were horrible and uncomfortable and the room reeked of stale cigarettes. No coffee pot, no trash can in room only in bathroom. Very disappointed
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6.0review from
This guest did not leave comments about this hotel.
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5.0review from
Ok It was really hard to find. I was driving around for an hour and a half because no street sign existed identifying the hotel. Even the front desk on the phone couldn't give precision directions. It was my OnStar that finally got me there.
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4.0review from
- bathroom clean - good location - room very cramped (more than Alviso location) - sheets apparently not changed - breakfast pretty bad (esp. bad coffee, no milk) - could not extend stay, was not advised at checkin - employee promised late checkout, then other employee denied she had
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5.0review from
This guest did not leave comments about this hotel.
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6.0review from
This guest did not leave comments about this hotel.
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4.0review from
Proximity to Stanford Children's Hospital. Ants on the bed. No elevator to second floor. Very difficult to find the hotel from the road as it is poorly marked.
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3.0review from
The room was clean and had all the general amenities. They also have cooking facilities. The room was noisy because of the highway next to it. A member of the cleaning staff barged in at 8:15 and made lots of noise. They seemed to be concerned that we were not going to leave on time as management called.
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6.0review from
The location is good. It's a good place for a quick stay. There were no coat hangers in the room and no trash cans. I'm guessing the maid forgot to put them in there. They also only clean the rooms once a week, but I guess that's how they keep their price low.
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1.0review from
nothing it was a terrible exp.... so disapointed....
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2.0review from
good location, clean room staff was not available for 10 minutes, when i needed to get a glass which no longer is stocked in the room. people were hanging outside and talking loudly at 11:30pm; staff said they could not ask them to move inside.
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5.0review from
The public space and location The staffs here are somewhat irresponsible. We asked for kitchen utensils twice. they promised to bring over within mins for the both times we asked. Eventually we came to the first desk and ask them to give us on the spot.
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3.0review from
Friendly staff The hotel is right next to the freeway, so by 5am I was awake listening to the buzz of traffic. The room was on the small side for other similarly priced hotels. Since it is an extended stay hotel, there was no maid service during our three day stay.
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1.0review from
Nothing The room reeked of smoke and the bathroom was not clean to a standard I would expect from a business hotel.
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4.0review from
Refrigerator had leftovers in it Generally unclean in bathroom & kitchen area
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1.0review from
None Staffs are blunt and not professional. Room service were not there. The hotel provided very poor continental breakfast.
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4.0review from
The price. The location is a quick turn in off of the freeway. If you miss the turn it is unforgiving and you have to make a couple of U-turns to get back.
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5.0review from
The Location is great and the staff are very friendly. The room is clean. The bed is not comfortable and it seems smaller than the standard queen size... We were confirmed with queen size but I think the bed is not double... We stayed for 4 nights but we had to clean our own room & taking the trash out....
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5.0review from
It provided a place to sleep. Room was basically clean. The complimentary breakfast should really be termed complimentary snacks and coffee. In the evening there were several bags of trash lying about the area outside the rooms and in the hallway.
