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The front desk service was very rude over the phone. She did not have good customer service at all, didn't have my reservation ready after all the confusion I had to pay to check in early which I think should have been free since I had to go through so much.
I had trouble checking in because i reserved online 1 hour before bu,t the staff was very helpful and the rooms were very clean and smelled clean and the hotel was not noisy wich was good.we had a very good night of rest. breakfast not included, for the price we paid breakfast had to be a most and that alone is the reason i will never come back, there are similar options available with breakfast included it is unacceptable th e hotel is not cheap and it should act cheap.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
Good overall! Long Walk Hallways
location to airport Feather pillows are terrible
Felt clean. Price was reasonable. Convenient. Food at restaurant in house was terrible. Limited counter space in bathroom. Strong electrical smell in elevator.
Nice hotel, well kept, clean, nice staff, plenty of parking, several restaurants within walking distance.
Checked in on-line. It was easy and convenient. The staff was helpful and efficient. We only stayed for one night, but would stay again in the future when we fly to Florida. The price was excellent; everything clean and ready. Can't think of anything. Our stay was very brief.
Staff so rude. Since arrived to the airport I called for shuttle, waited for 30 minutes, the driver (Kyle) was so rude, no manners, no polite, no even good morning, was the more rude person I never meet. When I tried to check in I knew I was early, bu the FD agent Renee was also the most rude person, she never let me talk and directly told me that i have to pay 50 dollar to check in early, I asked her for the name of the manger and she gave the name on a piece of news paper and she told me that she can write the manager last name because was to long. Her attitude was complete out of the standard. Being HR Director for more than 8 years of Hilton;s hotel brands these employees need a training and understand what is customer service skills. They don't have at all. I called later to ask for a menu to buy a food, I can't believe she never mentioned to me that was a restaurant at the hotel, don't even mentioned (sell) her own restaurant, I bought the more horrible food because Renee didn't have the skill to treat and/or inform a guest properly. I expected reasonable treatment nothing else, but was the most horrible experience I had. Was no representation from the Brands either for the management company what is one of the most respectful company. So sad But I would never go back to that property, and either recommend, I have a group of people going soon for a wedding to Philly but will be so embarrass to recommend that hotel.
We get early check-in without any problem, Font desk staff well come with smile, We had AC problem in start and i call front desk and technition come in a few minutes and fixed it. My overall experience is great and i recommend this hotel. Location is close to airport and 15/20 minutes away from phildelphia downtown.
It's location to the airport. The dated and aging furniture and bathrooms. It would have been nice to know cost of extended parking before making my reservations. And having the airport shuttle run for 24 hours and not limiting it to only limited times.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
The bed was very comfortable. The heating unit was loud, making it difficult to sleep.
very nive rooms and building breakfast opened at 7am, too late for us.
A bit upscale for me, I was in the are visiting a friend. Really not a lot hotel options in the area and the rest looked like they were dives, so it was an easy choice. College hotel and I was there for freshman arrivals, it was kind of a zoo. Very small pool, but it was well maintained
I love the friendliness of the staff, the cleanliness of the entire hotel and the pool. With spending this much money on a hotel that nice you should include some kind of breakfast with it. Also once all the shops are completed right within walking distance it will be great but right now there is nothing to do within walking distance.
OK for quick stay. Bad neighborhood No where to go within walking distance Cheap towels Crappy breakfast
The woman at the front desk when I checked in was PHENOMENAL! Smart, proffesional, accomodating, efficient. I liked tre business center so I could print my boarding passes. The room smelled a little musty, nothing the ac didnt fix. Beds were very comfortable and I slept great 24 hour airport shuttle, the driver was prompt and professional The neighborhood is a bit questionable, but since there is a Police subsation we trusted it was okay to park the car overnight.
The staff was extremely accommodating and friendly. We stayed at this hotel due to a flight being cancelled. I called the hotel to have their shuttle pick us up at the airport. Cheryl from Best Western answered and was very quick to respond and send a driver. She even called me when they were close to arriving. the shuttle drivers are also super friendly. The next day our flight wasn't leaving till 9pm so we needed to spend the day in Philadelphia. We checked out at 11am however the woman working the front desk that morning offered to hold our bags for us and have the shuttle drive us to the train station to hang out the day in the city. They then picked us up to get our luggage and brought us to the airport that night. Excellent experience. Nicest staff i've ever dealt with at a hotel.
Antwone was the front desk clerk and he was more than hospitable. After a long day of having my travel plans interrupted by the Pope's visit and the lack of communication with US Airways, Antwone patiently answered the phone and provided any comforts needed at the hotel. Being offered bagels at midnight and getting a call asking if I wanted a wake up call was better than being at Grandma's house. Shuttle service took a long time
cleanliness and customer service Could use more towels and tissue facial tissue
The staff here is amazing. I've stayed here several times and they know me by name. Everyone is very friendly and they make me feel like a friend more than just a guest. The beds for me are very comfortable. I assume it would depend on what you prefer. I like that there is a grocery store right down the street, a seven eleven attached to the property and it's a short drive into the city. Rooms are equipped with a microwave and frig, breakfast has a nice assortment for a free hotel breakfast. Parking is free. I don't dislike anything per say, I just wish there was a pool on the property.
The location is convenient Staff was friendly Breakfast was decent Bathroom of my room had dust everywhere. I had no towels to dry off from shower, only a face towel. Didn't realize until I was in shower and it was too late to call desk. There was a mop propping up the soap dish in the shower. When ever someone used the stairwell, which was actually down the hall, the floor shook and it was loud. Demonstrates that the structure was poorly built, my guess is a lot of wood and not enough concrete/masonry.
Clean the bathroom and carpeting and wash the sheets.
Staff Nearby neighborhood.
The staff and shuttle drivers were friendly and helpful. The airport shuttle was very convenient and there was a Seven Eleven market right next door. It was also very quiet! Well equiped room with microwave and fridge. The room was dated and so didn't appear as clean as I would have liked.
We were there when a load of kids were staying. Not sure if they were spring breakers or what. The place was a giant loud party spot all night and day! Staff did Nothing to handle this! Nothing! They were running up and down the walk ways drinking and yelling. Beating on the wall in their room etc... Worst motel stay in my life. Mentioned this at check out. Everyone in the lobby agreed and the management didn't apologize at all. Let alone offer any type of compensation to get us back. She acted as if if was they norm there.
Room had hairs in the bed which were not from us and my husband and I were woken up multiple times by the people staying next to us. They made it very clear they were taking pain killers and partying in their room. The female got locked out of the room and for an hour and 45 minutes she banged on the door and the window which was totally disrupting to everyone around not to mention she was cursing up a storm. My husband and I would not recommend this hotel to anyone and were completely disgusted being there!
low cost near airport The Booking.com reservation did make it through to the hotel - we were lucky that the hotel had room.
The bed was very comfortable and we really enjoyed the shower it had great water pressure unlike most hotel showers no
I found a bed bug in the bed, which we were laying in. Brought it to the front desk attention and received nothing back from them. No apology, phone call, Nothing! I've been trying to get my money back since and no help with that either.
Good value for your money. The toilet didn't work and the bathroom was very small.
When we arrived after 4:00 pm our room was not ready.
The ammenities, ie: fitness room, laundry, ice provided on all floors. Housekeeping did a great job in tidying up our room daily. Fresh towels! Waiting for the elevators. slow...
Nice staff, relatively clam linens,clean bathroom Filthy uncleanable carpets, smell and accrual vomit on nightstand and carpet, horrible loud AC unit.
That's what we call spent money for nothing it's a horrible night seems a 1900 building very old and dirty
Cleanliness of rooms and facility
Room was clean and comfortable. Staff was friendly and helpful. Due to renovations being made, it was a little confusing finding the hotel office. Worth the trouble, though.
Clean room No elevator room on third floor donuts were Continental breakfast
The veiw How I asked for early check in told it was a $20 fee .. Check in is at 3pm I asked for 9 am and was ok'd by front desk in advanced .. Got down at 730 am (it's a 5 hour drive) so ya we were beat .. Front desk told us they wouldn't have anything for a couple hours .. Fine .. They allowed us to enjoy breakfast and 1030 I again asked for early check in as we wanted to nap before our day we had planned .. Still no room so we found something to do in the area .. At 1230 we went back and asked for a room still nothing .. Luckily we are pretty laid back people so with out a fuss we went and got ready and brushed out teeth in the truck .. Not ideal being as tired as we were coming from mass . But we made the most of it and enjoyed the Philadelphia zoo .. And finally at 430 we got a room several hours past was told we could check in .. Customer service was extremely poor you could tell know one really cared at all seeing how every time (3-4) I went to the front desk they took my number and said they would call me when the room was ready .. Needless to say I never even got a call so rude. And room service people were everywhere and said 11am was check out ..ridiculous I wouldn't stay again
Excellent value. Friendly staff. Most of facility is closed for renovations. Used by airline personnel for overnight stays. Regular shuttle bus to nearby airport and easy access from airport to downtown Philadelphia. No food outlets within walking distance, although snacks from on-site vending machines are available during renovation. Renovation will not be completed until well into 2011.
I was woken up by loud yelling multiple times every night...
Convenience to airport. Pleasant surroundings. Nothing.
Location Room was not exactly clean and bed covers were disgustingly dirty. Asked for new ones and they were also unclean/stained. Asked for more towels as they were also dirty/stained and we were told if they had any left they would bring them. Needless to say they did not bring any! No water pressure in shower.
My room door would not lock in the morning, I was in a hurry to get to a funeral. I complained to the manager and he made me pack up and move out of the room. He said he would have a room for me when I got back from the funeral, I went to the funeral and when I got back I was given another room. However, the room had not been cleaned from the previous customers. Dirty sheets, towels etc., I had to wait till someone could come clean before I could unpack. Totally terrible and I can't believe that they charged me full price and not offered anything for all this trouble.
the staff was good the room seemed not to be ready for occupation. the towels were dirty and the comforter was stained.
Everything. There were drug paraphernalia in the room, including a pot pipe.
Location Check in was 3 hrs late, the guy at the desk was beyond rude and had no idea what he was doing. Our first room was filthy and the heater didnt work, it was an ice box. When we called the front desk he said it would take 20 minutes to warm up and refusedto give us another rooom. When an hour went by my hhusband went to the front desk bc after calling them again and the guy hung up on him we were furious. He ended up giving us another room. It was smaller and just as unclean. I will never go back norrrecommend it.pay the extra 10bucks and stay at the bbeautiful red roof inn next door. Totally worth it!!!
Absolutely nothing!!! Smelled terrible. (so bad you can't sleep) Loud noises at night. Hot water took 15 minutes to heat up. Had to check in behind a bullet proof window for the security of the "concierge" Hair in the sink (not mine).
Don't know< I never made it to the room. Even though I reserved the room online with a credit card, when I got there they told me they couldn't process my reservation due to their credit card machine being out of order and I could only pay cash. So I walked out the door and stayed at Red Roof Inn next door, I suggest you do the same.
The room I booked was not clean. The cleaning person was cleaning it while I was checking in. She didn't change the bed sheet, she was not even clean the bed since I found a lot of hair on the bed and on the pillow sheet. One of the body towel was dirty, it has few black spots on it so I just threw it on the floor to let them know in the morning to wash that towel.
The staff was very friendly, professional and attentive. I especially enjoyed the breakfast and the attendants in the breakfast area were constantly checking on me and the other guests as well as making sure that the breakfast items were fresh and replenished. The hotel was clean, comfortable and quiet. A good overall value and about half the price per night of similar hotels in the downtown Philadelphia area...plus parking was free. The location is in a small town...there's a Wedy's, a Wawa gas station, a pizzeria and a small plaza within a short 2 min drive. Besides that you have to jump on the highway or drive 15 to 20 min to find much else. Not a big deal for me as the price was a great value for what I got.
There is a full breakfast in the morning complementary for guests. At 5 o'clock fresh cookies are put out, hot out of the oven along with soup of the day. The hotel itself is literally 30 seconds off of I-95, less than a 10 minute drive from Philadelphia International Airport and it also offers a shuttle for guests. There is a Royal Farms that shares the parking lot which has the cheapest gas in the area. If you have a rental car do not pay for the rental car to fill your gas up when you can get it less expensive in the same parking lot of where you are staying. There is also a Wendy's in the parking lot so everything you could need is right there. Great value for the money. On a sidenote, try not to have your room on the first floor because it does get a little noisy. This was my second trip to the same hotel. My last trip my room was the very first room next to registration. It was very loud on the bottom floor. I actually brought earplugs for this trip in case I was stuck on the first floor again.
Nothing If you pay extra, you get a "free" breakfast. Yeah. Unless you're there for a convention or room service really means everything to you, it doesn't have anything more to offer than any other hotel. And especially if you're a smoker, crazy long walk to get to the smoking area!
The atmosphere Needed free breakfast
We were auditioning for colleges in the area and it was nice not to have to drive him. The room was comfortable. I liked that they let us in early. The in-door pool was being renovated. We chose the hotel because of the pool and its location.
AC worked well
Not a good sign when you register through a bulletproof window, there's an agitated addict pacing in the parking lot and three police cars and an ambulance arrive before you get to your room. Not to mention the loud party next door and the filthy, outdated room. Pay the $40 more and stay in a decent hotel nearer to the airport.
It was the only available hotel anywhere near Philadelphia. The fact that it had a vacant room was the only thing I liked about this place. It wasn't La Quinta Inn. It was a Comfort Inn. There was no sign outside. They had taken down the Comfort Inn sign and hadn't replace it with another sign. Hard to find entrance from the road. Most of the time there was no one at the front desk. We couldn't even check out because there was no one working at the desk, so we just left our keys on the desk. The room looked nothing like the photo above. Terrible experience. Do not stay there.
The mattress was comfortable and the air conditioner worked. The staff member running the breakfast was nice and worked very hard. The hotel is run down and not clean. They clearly need more cleaning staff and better equipment. The hotel basically failed to meet minimum Comfort Inn standards.
Price is reasonable, a good buy for those travelling; convenient location, clean room. Only one working elevator, and that in the back of the building; folks with fifth floor rooms had quite a hike.
nice breakfast, excellent value
Very dirty. Room had not been cleaned very well.
It was a bed. Have come to expect better than this from Comfort Inn and was disappointed in the facility and the room: It looks like it's on it's last leg and the last of it's value is being milked; carpets are worn, room fridge was missing, ice machine on 3rd floor is broken, smoke smell in the stairs and on the 2nd floor. I'd have been better off at the Motel 6 in the same area.
I loved the blankets and pillows. So comfortable. I wanted to take it honestly. Everything was nice. I could stay there for a week if needed. Only thing is, getting out of the parking lot can be difficult if there is a lot of traffic. But it's not too bad.
Location Carpet stained; pillowcase stained; moldy smell; overall seemed dirty. Needs massive facelift.
The room was clean and neat. Breakfast was decent. When we first arrived, we weren't sure the hotel was open because there was no sign indicating the hotel was there or open. Construction was taking place on the premises and there was no warning when I made the reservation. The construction started at 8:00 am sharp with hammering and some sort of drill. The construction only left 3 floors of the hotel available for use, but we couldn't enter through half the entrances or use the elevator in the morning b/c there was only one and it was being used by the cleaning crew. We even had to leave the building and walk around in order to get to where breakfast was being served.
Everything was clean and in order no real complaints. Nice and quiet for it to be near an airport and I - 95 Only small complaint was the channels provided
Room was okay Full of noisy children and women who seemed to live there. A group of VERY young children ran around outside with no adult supervision until 1:30 am, when we left. Front desk receptionist gave us attitude when we told her they were playing hide & seek in the dumpster area outside our door. Groups of teenagers seemed to be smoking/dealing drugs in parking lots of both hotels. They looked so sketchy, we didnt want to park our car there.
This hotel is very comfortable great location in access to a large strip mall very nice view and a nice swimming area I don't think there's anymore to ask for from a hotel No complaints at all
Booked for a wedding stay. Called a few days before for specific directions. Difficult to access the entrance when coming from Philadelphia. Person who helped me on phone was extremely nice and helpful. Explained that we were traveling from Reading , PA and we needed to change clothes in preparation for a 4:00 wedding on Friday, April 7. She verbally guaranteed me that our room would be ready and I should call the hotel when we left home to make sure we were indeed on our way. Called when we left, got to the hotel around 12:30. No room, checked back after lunch, no room, waited in the lobby constantly checking. Room was not ready until 3:00. How disappointing for all of us then have to get ready for the 4:00 wedding when we were told the rooms would be ready when we arrived!!!!! Staff on desk were less than friendly by the way!!!!!!!!