New Caney Hotels

The customer service was outstanding 😊

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

Staff was very helpful, room was very clean and well apportioned. Good value for the money, comfortable bed.

Some problems with bathroom: whining noise in shower and couldn't get hairdryer to work. Free breakfast wasn't very healthy or fresh.

Staff was very helpful and made getting to and from the airport a breeze. The rooms were quiet and clean. The area is a bit sparse, definitely some good restaurants nearby.

It wasn't far away from the airport

Smell of the enterence Breakfast in low quality Low level fitness center

The breakfast was great! Rooms were clean. No complaints from here.

Location - except it has difficult access.

First room toilet was not working; hole in bathroom door; no security lock on door. Second room air was not working, water soaked carpet, took about 2 hours for room to cool down. Cigarette holes in bedding...in NON-SMOKING room?!?

The bed was so very comfortable. The buffet was excellent. The staff is eager to please.

Good bed and great breakfast

No

when your trip is 7.5 miles from the airport to the hotel and it takes you 51.7 miles to arrive with the direction of the hotel staff, and during rush hour on Friday. So I would like to know how you think I feel? The manager thought it was not a big deal.

My check-in process was quick and easy. The staff at the reception desk was so, so friendly. She made me happy to be there before I had even seen the rest of the hotel, including my room!

I would have preferred if the pool and fitness area had been open past 10pm. We arrived kind of late and only stayed one night and as a result of the pool closing at 10pm my kids didn't get to go swimming the night we got there.

Staff was friendly and helpful. The pool was super clean and I loved it being indoors because I didn't need to bother with sunscreen. The hot breakfast was fresh and more than enough! Our room was impeccably clean. A/C worked great so we slept amazing with the room so cold and the beds so comfortable. Shower had great pressure and the complimentary toiletries were nice. Overall I will definitely come back! So happy I picked this hotel!

Smoke alarm went off at midnight and again at 1:30 AM. We traveled to Houston due to early flight and wanting to get good nights sleep for long day of travel. After alarm went off sat 1:30 I removed alarm from ceiling and never went back to sleep. Desk attendant offered to take half off stay but said since we had pre-paid we couldn't get refund. Jeff Clark

Good clean bed to sleep in, good clean bathrooms, the rooms were clean too, and there was an okay pool, also I overslept a little but the man up front understood and gave us a little time to gather our things and check out.

The showering and bathing tubs were a little small for two, and there was only one sink for the two of us, there was a pool but it was small and not deep at all(about 4 feet.)

Clean room, quiet, comfortable enough for one night.

Breakfast is terrible! Ran out of just about everything except coffee.

HOTEL WAS DIRTY FROM THE STAINED EVERYTHING IN THE ROOM TO THE SMELL, BOOKED ANOTHER HOTEL AND DID NOT STAY

They ripped us off. They lie about everything everytime we've called; to get picked up, who is responsible for refunds, and other things. They should be in jail for the way they do business.

good job

I had several packages delivered before I arrived at the hotel and they were safely kept. All the staff were polite and helpful.

The breakfast could be improved.

Really close to IAH. Really convenient they have a shuttle to the airport.

It needs renovating. Looks dated. Towels are supposed to be white looked yellow. Bed wasn't comfortable. No one answers at the front desk after midnight.

This was one of the most beautiful and clean hotels I have ever stayed at! I arrived late at night and the receptionist was very welcoming.

We were on a road trip, not knowing where we would stop or when. We rolled in after midnight and the staff was remarkable. This was a surprisingly great find for us. The room was very clean. Breakfast was good. Staff was super helpful.

location nothing else

door locking mec didn't work multiple times light bulbs needed replaced/ refrigerator didn't work. very noisy trash bins out were over filled The people in the office couldn't give directions over the phone because they didn't know area or english

We had a very pleasant stay!

It's new. It has huge rooms and a nice stand up shower.

Location is a little awkward to get to, and if you pass it accidentally it is a pain to turn around and get back to it.

Everything!

Well if you could have changed the weather that would have helped!! LOL

Price

Staff were friendly

More motel than hotel; no coffee/tea in room; had to request iron and hangers at front desk; terrible water pressure; there was a 2 burner stove, but no pots and pans, cooking utensils, plates, cups or utensils utensils

The staff was great and the room was comfortable and quiet.

Smoke smell in room

Bed was comfy

Sofa bed was terrible—the head of the bed was sloped down and a terribly thin mattress. My seven-year-old can usually sleep anywhere and had trouble sleeping. Breakfast wasn't so great. Eggs and potatoes were poorly done. Were the sheets even changed? Not enough toilet paper or facial tissue

Very nice hotel in good location, generally clean, good service, excellent value

room looked clean, but did not smell fresh

Jason at the front desk did a fantastic job dealing with an influx of travelers (in person and over the phone) that were stranded in Houston.

Nice place

My room wasn't ready when I arrived. I waited a bout 30min

Quiet. Nice woman at reception. Microwave and fridge in room.

The hardest bed ever. Hard pillows. Scratchy sheets & towels. Could not sleep because it was so uncomfortable. But then I couldn't watch television, because there were only about 10 English stations and most of them were bad reception. Fridge was set on freeze, so my food froze, did not see a switch to change it. Poor breakfast, could only drink the coffee. No coffee maker in rooms. Poor location, could not easily go out for food.

Every thing was nice, the parking is very big however I did have car, the bad is very comfortable.

no

Easy on off Hwy

Breakfast on the weekend does not start until layer than normal.

This guest did not leave comments about this hotel.

The staff was kind but the cleaning staff was a niusance they started knocking at 7am and every hour after that

Oh, for heavens sake -I nearly didn't book this hotel because of all the negative reviews, but I am so glad I DID stay here. Honestly, folks. What were you expecting, the Hyatt?! It's a Super 8! And it was quite a nice one, at that (having stayed at quite a few and equivalent motels in the past.) The room was well appointed, adequately furnished and bedded, clean and I felt safe walking about. There's a little pub next door so my colleague and I were able to grab some food and a drink after a long work day before turning in. The continental breakfast had waffle makers -always fun- and though it wasn't a full spread, it was what you'd expect for a Super 8 (or equivalent) breakfast. All in all, if you're looking for budget without staying somewhere that scares you, this is the place to stay. Thumbs up.

Would have loved a tad more variety for the breakfast, but it did have the best red delicious apples I've had (and usually those are quite unpalatable.)

I liked that's when I arrived the staff in the front office were very nice and friendly. The rooms were a decent size for the price. The king size bed was super comfy. The rooms were nice and clean for when we arrived even the air was on to cool off the room. I thought this to be thought of them since I did check in at a hotter part of the day.

I didn't like that they had no elevator which was a trip if you were on the 3rd floor. Their breakfast was decent, just wish it had a little more to it.

The height of the bed made it hard to get into for short guests.

Location is good, good for the price

What I liked about my stay at the hotel was the kize size bed. It was nice, clean, and very comfortable. The bathroom was nice, clean, and well supplied. The kitchen was okay as well. Nice flat screen TV with cable, very nice.

What I didn't like about my stay at the hotel was the whole carpet was dirty and filthy looking. Red spot at door entrance grossed me. The sofa bed couch, looking at it, I dared not sit on it or set clothes on it, pure trash! brKf, a hun bun, cereal, coff

very efficient and customer friendly

n/a

Clean room with all the basics. Good value for the price.

The breakfast bar on offered cereal and toast, not much of a choice.