Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.7 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." 9.6 "96%liked the proximity to shopping ." 10.0 "100% thought it waseasy to get to the train station ." 9.3 "Easily accessible by car , said 93%." 10.0 "City centre within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.0 "World class service."9.6 "96% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." 7.6 "Housekeeping was great , according to 76%." -
7.9 "High comfort."9.2 "92% thought
rooms were spacious ." 8.8 "88% said thebeds were comfortable ." 8.8 "88% liked thebig bathroom ." -
6.9 "Rooms are ok."6.2 "62% thought the
minibar was ok ." 5.4 "Only 54% thought theshower was ok ." -
6.3 "Breakfast is mediocre."
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5.5 "Vibe was decent."
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5.2 "Bar is ok."
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5.1 "Internet is average."
Overall Rating
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9.6 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 10.0 "100% thought it waseasy to get to the train station ." 9.7 "97%liked the proximity to shopping ." -
9.2 "World class service."9.6 "96% found the
staff to be very friendly ." 9.0 "90% thought theservice was very professional ." -
7.9 "Good cleanliness."7.6 "76% said
rooms were clean ." 8.9 "89% thoughtit was clean ." -
7.8 "High comfort."9.3 "93% thought
rooms were spacious ." 8.7 "87% said thebeds were comfortable ." 8.9 "89% liked thebig bathroom ." -
7.8 "High value."10.0 "100% thought it was a
great value ." -
6.0 "Breakfast is mediocre."
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5.6 "Vibe was decent."
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5.1 "Internet is average."
Overall Rating
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9.7 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." -
9.3 "World class service."9.7 "97% found the
staff to be very friendly ." 8.9 "89% thought theservice was very professional ." -
8.0 "Comfort level is high."9.2 "92% thought
rooms were spacious ." 8.7 "87% said thebeds were comfortable ." 9.0 "90% liked thebig bathroom ." -
7.0 "Nice rooms."6.4 "For only 64%, the
bathroom was ok ." -
6.2 "Breakfast is mediocre."
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5.5 "Vibe was decent."
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5.2 "Bar is ok."
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4.8 "Internet is poor."3.1 "69% said the
wifi quality was bad ."
Overall Rating
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9.7 "Terrific location."
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9.2 "World class service."9.4 "94% found the
staff to be very friendly ." -
8.0 "Comfort level is high."9.3 "93% thought
rooms were spacious ." -
7.5 "Wellness & sports facilities were pleasant enough."
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7.0 "Nice rooms."6.6 "For only 66%, the
bathroom was ok ." -
5.6 "Vibe was decent."
Overall Rating
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9.8 "Terrific location."
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9.1 "World class service."9.7 "97% found the
staff to be very friendly ." -
8.0 "Good value."
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7.9 "High comfort."9.3 "93% thought
rooms were spacious ." -
6.9 "Rooms are ok."6.1 "For only 61%, the
bathroom was ok ." -
5.8 "Average amenities."5.9 "59% thought the
building was acceptable ." -
5.6 "Breakfast is mediocre."
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5.4 "Vibe was decent."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.7review from
My son was graduating with a professional degree. Family from the Midwest were coming to NYC for the investiture. I made a reservation for 3 rooms (first mistake!). When I contacted The Avalon to change into the individual rooms, I was told to contact the online site where I made the reservation. The online site was absolutely no help! They refused to render any assistance, as they already their money. Contacted The Avalon who worked things out. They were a pleasure to work with. Rooms weren't ready when checking in, but all 3 parties arrived before 11 AM, so not unanticipated.
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10.0review from
After long days of exploring NYC, the quiet beauty of the Avalon gave a wonderful respite. The rooms are generous in size, extremely clean, and oh so quiet. Would recommend it to anyone looking for a great place to stay in the heart of the city in the shadow of the Empire State Building. Complimentary fresh ground espresso & hot/cold filtered water. Our queen room ended up being a king - bonus! Hair dryers are not great Extra fees not obvious upfront - paid $20 per day plus taxes on top of prepaid room.
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5.7review from
They were incredibly understaffed for the week after Christmas. It took an hour and a half to check in and 2 hours to get our car at checkout. Would never stay here again
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10.0review from
got a good deal on Kayak.com. When I showed up to the hotel, they upgraded me to one of their best rooms for no charge. the room was beautiful, bed comfortble, and the space quiet. What a lovely refuge for a busy business trip! Thank you Avaol for a great stay: I'll be back! not a one!
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10.0review from
Huge room
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8.2review from
Great location between 2 subway lines and a short walk to Penn station. Room was very large and clean. I would definitely stay here again.
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8.0review from
Decent location, very convenient to 6 subway which is great to get up and down the east side of Manhattan. Very helpful staff. Not a great few blocks for bars and restaurants and nothing much to speak of in the hotel itself. Wood veneer floors in rooms are probably easier to keep clean but not very comfortable or inviting.
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4.2review from
Price. Bathrooms were clean and nice. Spacious. The facility felt very old and outdated. The quality of the floors, rugs, couches, shades was all poor. The floors were fake wood linoleum that moved around under your feet. The rooms need upgrades. The views out the back are straight into a construction site.
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8.0review from
Wifi was really spotty the first day, and the shower was installed with hot and cold reversed.
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10.0review from
Great location, excellent price, friendly staff No issues
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6.5review from
The next two nights they changed the room and the room was great. The first two nights room was not having heating. it was uncomfertable.
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10.0review from
Clean, friendly staff and excellent location. The rooms were large and quiet and the beds were comfortable. Wifi seemed to work well. Bonus free coffee and hot chocolate in the lobby.
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10.0review from
Very nice and large room. Staff was friendly and accommodating. The lobby is small and not overly impressive. The neighborhood is safe but not one of the premier locations in NYC so you'll need to cab or subway to restaurants/meetings/site seeing. Fortunately it is very centrally located. Given what I Paid for the room, I would definitely stay there again Lobby and Immediate Neighboorhood
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7.7review from
The spacious room, boutique/ old style hall ways and lobby, location next to empire state building and in Korea town At 2am the vent started blowing out heat even though thermostat was set on cool. Woke up to 80 degrees in the room, had to call front desk to come check it out. They said cuz the vent system is so old, there is no varying the temp. So he just turned it off and opened the window. However it was also about 30 degrees outside so as much as that felt good in the beginning, woke up again a couple hrs later to a freezing cold room. Then I had to be up early for an appt so felt as if I got no sleep :(
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6.8review from
Staff was friendly, helpful and professional. Our room was smaller than expected with a bathroom for handicapped persons. The bathroom door would not close properly.The bed was small but comfortable. The room phone was not audible. Wi-fi was very responsive.
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6.0review from
We entered the Avalon to friendly staff and were quickly checked into our room. We entered the room to squeaky floors. There was no way to get to the bathroom in the middle of the night without waking others. The beds were quite comfortable and the amenities including those in the bath were very nice. The squeaky floors were the most disappointing aspect of this hotel.
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7.7review from
Nice size room, comfortable beds and large bathroom for the three adults. Sofa bed marginal mattress, tv did not work well had to be rebooted twice, elevators very slow, nice coffee machine in lobby, didn't try buffet breakfast ($15), nice location for subway and restaurants in area Front desk not answering phone from room,tv not working, slow elevators,over charge by hotels.com....price went from stated Dalit price to almost +$200
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6.2review from
The condition of this property is way past time to update. I asked for coffee maker in my room. The carafe still had old coffee in it.
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6.0review from
Good location. Bed was nice. Free wi-fi. Good price. Front desk clerk was curt. HVAC was wonky. Bath door wouldn't close. Hardwood floor was loose.
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9.7review from
My son was graduating with a professional degree. Family from the Midwest were coming to NYC for the investiture. I made a reservation for 3 rooms (first mistake!). When I contacted The Avalon to change into the individual rooms, I was told to contact the online site where I made the reservation. The online site was absolutely no help! They refused to render any assistance, as they already their money. Contacted The Avalon who worked things out. They were a pleasure to work with. Rooms weren't ready when checking in, but all 3 parties arrived before 11 AM, so not unanticipated.
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10.0review from
After long days of exploring NYC, the quiet beauty of the Avalon gave a wonderful respite. The rooms are generous in size, extremely clean, and oh so quiet. Would recommend it to anyone looking for a great place to stay in the heart of the city in the shadow of the Empire State Building. Complimentary fresh ground espresso & hot/cold filtered water. Our queen room ended up being a king - bonus! Hair dryers are not great Extra fees not obvious upfront - paid $20 per day plus taxes on top of prepaid room.
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10.0review from
got a good deal on Kayak.com. When I showed up to the hotel, they upgraded me to one of their best rooms for no charge. the room was beautiful, bed comfortble, and the space quiet. What a lovely refuge for a busy business trip! Thank you Avaol for a great stay: I'll be back! not a one!
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10.0review from
Huge room
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8.2review from
Great location between 2 subway lines and a short walk to Penn station. Room was very large and clean. I would definitely stay here again.
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8.0review from
Decent location, very convenient to 6 subway which is great to get up and down the east side of Manhattan. Very helpful staff. Not a great few blocks for bars and restaurants and nothing much to speak of in the hotel itself. Wood veneer floors in rooms are probably easier to keep clean but not very comfortable or inviting.
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8.0review from
Wifi was really spotty the first day, and the shower was installed with hot and cold reversed.
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10.0review from
Great location, excellent price, friendly staff No issues
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10.0review from
Clean, friendly staff and excellent location. The rooms were large and quiet and the beds were comfortable. Wifi seemed to work well. Bonus free coffee and hot chocolate in the lobby.
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10.0review from
Very nice and large room. Staff was friendly and accommodating. The lobby is small and not overly impressive. The neighborhood is safe but not one of the premier locations in NYC so you'll need to cab or subway to restaurants/meetings/site seeing. Fortunately it is very centrally located. Given what I Paid for the room, I would definitely stay there again Lobby and Immediate Neighboorhood
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7.7review from
The spacious room, boutique/ old style hall ways and lobby, location next to empire state building and in Korea town At 2am the vent started blowing out heat even though thermostat was set on cool. Woke up to 80 degrees in the room, had to call front desk to come check it out. They said cuz the vent system is so old, there is no varying the temp. So he just turned it off and opened the window. However it was also about 30 degrees outside so as much as that felt good in the beginning, woke up again a couple hrs later to a freezing cold room. Then I had to be up early for an appt so felt as if I got no sleep :(
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6.8review from
Staff was friendly, helpful and professional. Our room was smaller than expected with a bathroom for handicapped persons. The bathroom door would not close properly.The bed was small but comfortable. The room phone was not audible. Wi-fi was very responsive.
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7.7review from
Nice size room, comfortable beds and large bathroom for the three adults. Sofa bed marginal mattress, tv did not work well had to be rebooted twice, elevators very slow, nice coffee machine in lobby, didn't try buffet breakfast ($15), nice location for subway and restaurants in area Front desk not answering phone from room,tv not working, slow elevators,over charge by hotels.com....price went from stated Dalit price to almost +$200
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5.7review from
They were incredibly understaffed for the week after Christmas. It took an hour and a half to check in and 2 hours to get our car at checkout. Would never stay here again
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4.2review from
Price. Bathrooms were clean and nice. Spacious. The facility felt very old and outdated. The quality of the floors, rugs, couches, shades was all poor. The floors were fake wood linoleum that moved around under your feet. The rooms need upgrades. The views out the back are straight into a construction site.
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6.5review from
The next two nights they changed the room and the room was great. The first two nights room was not having heating. it was uncomfertable.
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6.0review from
We entered the Avalon to friendly staff and were quickly checked into our room. We entered the room to squeaky floors. There was no way to get to the bathroom in the middle of the night without waking others. The beds were quite comfortable and the amenities including those in the bath were very nice. The squeaky floors were the most disappointing aspect of this hotel.
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6.2review from
The condition of this property is way past time to update. I asked for coffee maker in my room. The carafe still had old coffee in it.
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6.0review from
Good location. Bed was nice. Free wi-fi. Good price. Front desk clerk was curt. HVAC was wonky. Bath door wouldn't close. Hardwood floor was loose.
