Our Chelsea Hotel is nestled in the Heart of the Big Apple Delight in Hilton Garden Inn New York/Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. * Less than 0.5 miles to Jacob Javits Cente * Four blocks to Macy' * Seven different subway lines within a short walking distanc * Three blocks to Madison Square Garde Connect in Business at this Madison Square Garden Hotel Corporate travelers enjoy an easy walk to many businesses and area corporations * Jacob Javits Convention Center * Fashion Institute of Technology * Flat Iron Building * Macy' * Fisher Pric * Cisco System Enjoy Easy Access to the Wonders of the City from our Chelsea Hotel Guest of our hotel are central to all the sights and sounds of New York City's night life, award-winning restaurants, museums, Chelsea Pier, Greenwich Village, SoHo, Tribeca, the Garment Center and the famous Broadway * Madison Square Garden * Empire State Building * Times Square * Macy' * 34th Street Shopping Distric * Wholesale Merchandise Mart * Broadwa * Chelsea Pie * Greenwich Village ***** Everything. Right where you need it.® ****
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special.
They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs.
Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night.
The only issue was the noise of the air conditioner heater.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc.
I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++.
Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
Cleanliness of rooms and hotel as a whole.
More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
For New York this was a pretty good size room with 2 queen beds.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable.
Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced