Overview

Lotte New York Palace

455 Madison Avenue, New York, NY 10022, United States
+1 212 888 7000

$280+

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With a nod to its illustrious past, The New York Palace has taken an ambitious leap into the future. The Palace – a legendary New York City luxury hotel – underwent a thorough transformation from a historic Madison Avenue gem to Midtown’s premier modern hotel.

Overall guest ratings

8.9/10 Excellent
Based on 3,833 reviews
See all reviews

Review highlights

  • 9.5
  • 8.9
  • 5.7
  • 4.5

Good to know

  • Wonderful sightseeing
  • Spacious rooms
  • Great view

Nearby

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    About

    With a nod to its illustrious past, The New York Palace has taken an ambitious leap into the future. The Palace – a legendary New York City luxury hotel – underwent a thorough transformation from a historic Madison Avenue gem to Midtown’s premier modern hotel.

    This Midtown Manhattan hotel features 909 spacious rooms and suites – including 176 newly renovated exclusive Towers accommodations – which provide the perfect setting for relaxation and inspired stays in New York City. Unique dining venues, such as Pomme Palais, offer everything from imaginative breakfast dishes to signature pastries and sandwiches. The Palace’s collection of versatile meeting and event spaces is ideal for weddings, corporate events and social occasions. The hotel’s famed Villard Mansion built in 1882 is recognized as a New York City Landmark and gracefully blends with a contemporary 55-story tower. The Madison Avenue Courtyard provides a dramatic entryway to the hotel’s grand lobby.

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    Amenities

    • Wi-Fi
    • Fitness center
    • Facilities for Disabled Guests
    • ATM on-site
    • Business center
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Internet (surcharge)
    • Parking (surcharge)
    • Steam room
    • Wedding services
    • Babysitting or child care
    • Coffee shop
    • Pets not allowed
    • Storage available
    • Terrace/Patio
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    8.9 Excellent
    Based on 3,833 reviews
    • 9.5 "Terrific location."
    • 8.9 "Comfort level is high."
    • 8.8 "Very nice wellness & sports facilities."
    • 8.7 "Generally very clean."
    • 8.3 "Vibe was good."
    • 5.7 "Bar is ok."
    • 4.5 "Disappointing food."
    • 4.3 "Value below average."
    • 3.7 "Breakfast is below average."
    • 2.8 "Disappointing internet connection."
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    Overall Rating

    8.9 Excellent
    Based on 1,571 reviews
    • 9.3 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
      9.8 "City centre within easy reach, said 98%."
      9.9 "99% liked the proximity to shopping."
    • 8.9 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
      8.7 "87% said the beds were comfortable."
    • 8.8 "Very nice wellness & sports facilities."
      9.2 "top-notch fitness area, thought 92%."
    • 8.0 "Rooms are great."
      9.7 "97% thought the view was good."
      9.4 "94% thought rooms were spacious."
      8.7 "87% said the beds were comfortable."
      8.9 "89% said rooms were clean."
    • 7.8 "Good service."
      8.9 "89% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
      8.8 "88% said the concierge service was amazing."
      7.7 "Housekeeping was great, according to 77%."
    • 5.5 "Bar is ok."
    • 4.1 "Disappointing food."
    • 4.0 "Value below average."
      3.1 "69% thought it was overpriced."
    • 3.2 "Awful breakfast."
    • 2.6 "Disappointing internet connection."
      3.1 "69% thought it was overpriced."
      1.4 "86% said the wifi quality was bad."
    View all review categories

    Overall Rating

    8.9 Excellent
    Based on 1,763 reviews
    • 9.6 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.8 "City centre within easy reach, said 98%."
    • 8.8 "Very nice wellness & sports facilities."
      8.9 "top-notch fitness area, thought 89%."
    • 8.7 "Comfort level is high."
      9.6 "96% thought rooms were spacious."
      8.3 "83% said the beds were comfortable."
    • 8.4 "Rooms are great."
      9.6 "96% thought rooms were spacious."
      9.8 "98% thought the view was good."
      8.3 "83% said the beds were comfortable."
      8.5 "85% said rooms were clean."
      7.3 "73% enjoyed the furniture."
    • 7.2 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
      8.6 "86% said the concierge service was amazing."
    • 5.4 "Bar is ok."
    • 4.3 "Disappointing food."
    • 3.6 "Value below average."
      2.7 "73% thought it was overpriced."
    • 3.5 "Breakfast is below average."
    • 2.4 "Disappointing internet connection."
      2.7 "73% thought it was overpriced."
      1.9 "81% said the wifi quality was bad."
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    Overall Rating

    8.9 Excellent
    Based on 153 reviews
    • 9.6 "Terrific location."
    • 9.1 "Very comfortable."
      9.6 "96% thought rooms were spacious."
    • 8.6 "Rooms are great."
      9.7 "97% thought the view was good."
      9.6 "96% thought rooms were spacious."
    • 8.5 "Vibe was good."
    • 8.2 "Amenities are good."
      8.1 "81% thought the building was wonderful."
    • 5.0 "Food is average."
    • 4.4 "Value below average."
    View all review categories

    Overall Rating

    8.5 Excellent
    Based on 344 reviews
    • 9.4 "Terrific location."
    • 8.8 "Very nice wellness & sports facilities."
      9.0 "top-notch fitness area, thought 90%."
    • 8.7 "Comfort level is high."
      8.1 "81% said the beds were comfortable."
      9.7 "97% thought rooms were spacious."
    • 7.8 "Nice rooms."
      8.1 "81% said the beds were comfortable."
      9.7 "97% thought rooms were spacious."
      9.7 "97% thought the view was good."
      8.8 "88% said rooms were clean."
    • 7.5 "Good service."
      8.8 "88% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      7.4 "Housekeeping was great, according to 74%."
    • 4.3 "Value below average."
      3.0 "70% thought it was overpriced."
    • 4.2 "Disappointing food."
    • 3.6 "Breakfast is below average."
    • 2.7 "Disappointing internet connection."
      3.0 "70% thought it was overpriced."
      1.8 "82% said the wifi quality was bad."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Wonderful sightseeing"
    "Spacious rooms"
    "Great view"
    data provided by TrustYou

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