The Mansfield Hotel

It was a rather horrible experience. The room was small and dirty and nothing like what was advertised. The furniture was broken and it was facing a wall. The room next to mine had several people in it who were partying late into the night and even though I called the reception they refused to do anything about it. So there was shouting and music until after 2am. Probably one of the worst hotel i stayed at in a long time.

NOTHING Double room was smaller than anything they've seen before. It was only one tiny bed [I even called them explaining they are sister and brother] and I believe it was a twin or maximum a queen- my brother was taller than the size of the bed-unacceptable. My closet is bigger than that bathroom and the building is remodeling so it looked terrible and they so bugs on the shower-real gross. I payed the price of a 4 star hotel in Times Square and they told me they've been in more comfy hostels in Europe. Staff was not accommodating at all and since my family does not speak English very well they did not offer to change to a decent room (for the price I payed). I feel so bad for them and I feel scammed by this. Ridiculous.

Small sized hotel with character. Great location in midtown. Bar / restaurant is nice for breakfast and a night cap. Coffee room is cozy. The discounted parking was $22/day - cheap for NYC. The day shift front desk staff was bored, disinterested and icy. They really turned us off upon arrival and every time we spoke with them. The night shift staff was fine but damage done. The rooms are dark and reading is tough.

Wi-fi was very slow, and there was one day were there was none. The concierge was not helpful and he lied to me. When I had to leave to the airport they offered me a car and they claimed it was as expensive as a yellow cab. I ended up taking the yellow cab and the price was way under what they were asking me.

The location is the only thing to say for this place. It's on 44th Street in the same block as the historic Algonquin, Iroquois and the excellent Royalton, the New York Yacht Club, the Penn Club and the Harvard Club. All of those places would be a better choice and worth paying the extra cost. We thought it would compare. We were wrong. The room was miniscule. Hardly room to move around in it. The bathroom had a one inch gap between the double doors and all the way around them so you can literally look right in and see your partner doing their business. The mattress springs were all broken down on one side of the bed. Staff could not offer us a different room so they offered us two complimentary continental breakfasts to compensate. Really? A biscuit in trade for a bad night's sleep? There is no coffee in the rooms and you have to go downstairs to make coffee in the cappuccino machine, which whether from lack of cleaning, but probably because they're using some bottom of the barrel beans is just vile. The only thing worse is the food in the restaurant. We had to eat dinner there on Sunday night because we were meeting a friend late. How do you screw up a grilled cheese sandwich and a hamburger? I don't know, but they did it. We left half of each sandwich on the plate and went hungry they were so bad. The "Classic Cocktails" (a Manhattan and a Stinger) which they charged $15 a piece for were made with well-quality spirits and were literally undrinkable. Both tasted like dishwater and were left on the table. No one asked if there was a problem with them. To top it all off, some cleaning substance or other vicious allergen in the room caused my partners' eyes to swell up and begin to water. This only stopped when we'd been quit of the room for about 4 hours. I lived in NYC for years and return and stay there for a weekend at least every other month. This is by far the worst hotel experience I've had in NYC. Never again.