The Mansfield Hotel

Very small rooms

Pros: It was very clean

Cons: Room was very small and the bed was small as well

Film noir atmosphere; rude, robotic front desk cle

Pros: I love the character and history of this show. I film like I am in a film noir movie with its library, the spiral staircase and the classic, old NY feel of the rooms. The only complaint I had was the staff. The first time I stayed, they greeted me with such a welcoming warmth and interest in me as an individual. It was lovely! This time, they had a rude woman working the front desk who was so cold--no smile, no eye contact, just the most basic robotic responses. Please Mansfield Hotel, you have such class, such character! Hire people who treat people with respect and friendliness! Because of her, I may be looking to stay elsewhere in the city next time.

Cons: The rude, robotic woman at the front desk. Please find someone who is friendly, interested. It's a boutique hotel. It is charming and the service should reflect that charm!

Old and genuine New York City

Pros: Charming, location is near shows and very central, interesting architectural details, great coffee from espresso machine in lobby and it's always available, nice to have two beds as I was traveling with my adult daughter, staff helpful and friendly

Cons: The room was cold and an engineer fixed our radiator, however, when temps hit the teens, you could feel cold air coming through the ac window unit. The shower tiles had some moldy grout.

could be so much more....

Pros: great value, wonderful cozy old world flavor. Library with espresso machine and fireplace, beautiful marble staircases

Cons: Unbelievable lack of attention to detail. This hotel could be soooo much better if they simply cared about details. The gym has had 3 of the 4 cardio equipment broken for over 6 months! The hallway carpets are worn, the paint is scuffed, gym towels usually absent, gym t.v. broken... I would happily pay 10% more at this hotel for better TLC. Sadly, it seems they are content to compete on price alone, in spite of having a gem of a property. Poor management, in my opinion.