Guest reviews
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Overall Rating
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9.5 "Terrific location."9.3 "93%
liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." 10.0 "Near to public transport , according to 100%." -
7.5 "Good service."8.1 "81% found the
staff to be very friendly ." 7.2 "72% thought theservice was very professional ." 8.2 "82% said theconcierge service was amazing ." -
5.7 "Rooms are ok."5.3 "Only 53% said
rooms were clean enough ." 5.4 "Only 54% said therooms were modern ." -
5.4 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." 5.2 "52% thought thecleanliness of the hotel was average ." -
4.8 "Not very comfortable."4.1 "59% said
rooms were small ." 1.6 "84% thought it wastoo noisy ." 1.9 "81%criticized the small bathroom ." 1.7 "Air conditioning was criticized by 83%." -
4.1 "Breakfast is below average."2.4 "76% said the
breakfast was too expensive ." -
3.8 "Value below average."2.7 "73% thought it was
overpriced ." 2.4 "76% said thebreakfast was too expensive ." 4.0 "Theprice was too high for 60%." -
3.2 "Disappointing internet connection."2.7 "73% thought it was
overpriced ." 3.7 "63% said thewifi quality was bad ."
Overall Rating
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9.6 "Terrific location."9.3 "93%
liked the proximity to sightseeing ." -
6.8 "Service is ok."6.2 "62% said the
reception staff was ok ." -
6.2 "Rooms are ok."5.4 "Only 54% said the
rooms were modern ." -
5.1 "Average cleanliness."5.2 "52% thought the
cleanliness of the hotel was average ." -
5.0 "Average comfort."4.3 "57% said
rooms were small ." 1.6 "84% thought it wastoo noisy ." 2.3 "77%criticized the small bathroom ." -
4.7 "Breakfast is below average."2.6 "74% said the
breakfast was too expensive ." -
3.8 "Value below average."2.8 "72% thought it was
overpriced ." 2.6 "74% said thebreakfast was too expensive ." -
3.1 "Disappointing internet connection."3.4 "66% said the
wifi quality was bad ." 2.8 "72% thought it wasoverpriced ."
Overall Rating
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9.3 "Terrific location."9.2 "92%
liked the proximity to sightseeing ." -
7.5 "Good service."8.1 "81% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." -
5.9 "Vibe was decent."6.0 "Only 60% thought, the
hotel was modern ." -
5.5 "Average amenities."5.6 "56% thought the
building was acceptable ." -
5.4 "Average cleanliness."5.4 "Only 54% said
rooms were clean enough ." 5.0 "50% thought thecleanliness of the hotel was average ." -
4.7 "Rooms are not good."4.0 "60% said
rooms were small ." 2.5 "75%complained about the bathroom ." 4.8 "For 52%, therooms looked old ." 0.5 "95% thought they werepoorly maintained ." 1.7 "83% foundproblems with the furniture ." 1.9 "81%criticized the small bathroom ." -
4.4 "Not very comfortable."4.0 "60% said
rooms were small ." 1.5 "85% thought it wastoo noisy ." 1.9 "81%criticized the small bathroom ." -
4.1 "Breakfast is below average."
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3.4 "Value below average."2.6 "74% thought it was
overpriced ." -
3.2 "Disappointing internet connection."3.8 "62% said the
wifi quality was bad ." 2.6 "74% thought it wasoverpriced ."
Overall Rating
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9.5 "Terrific location."
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7.9 "Good service."8.4 "84% found the
staff to be very friendly ." -
5.6 "Rooms are ok."
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5.6 "Average amenities."5.6 "56% thought the
building was acceptable ." -
4.8 "Not very comfortable."
Overall Rating
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9.4 "Terrific location."
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7.3 "Good service."8.1 "81% found the
staff to be very friendly ." -
6.8 "Bar is ok."
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6.7 "Vibe was decent."6.7 "Only 67% thought, the
hotel was modern ." -
6.2 "Rooms are ok."
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5.9 "Average amenities."5.9 "59% thought the
building was acceptable ." -
5.1 "Average comfort."
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3.5 "Internet is poor."
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3.5 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
The location was perfect for what we wanted to do. It was right in the middle of things. The hotel staff was very helpful and very accommodating. They honored all of our requests. This was our second time at this hotel, and we will definitely stay again!
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7.1review from
Location and modern design Reception girl at check in was the absolute worst I have encountered from anywhere. Rude with a big attitude and for no reason at all. Really made me aggravated but just took it and moved on because I was with my family and little child so did not want to spoil their experience because of this person that was not professional or courteous.
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6.5review from
Very close to midtown clients; clean; courteous staff; modern decor For $350/night I expected WiFi in my room, not just in the hotel lobby. It's annoying to feel like I'm being nickel-and-dimed on top of that kind of nightly rate.
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9.4review from
The main entrance was unbelievable with the water on the top and the front desk staff was really friendly Ridiculous charge for a bottle of water
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7.4review from
Asked for two days to turn down the heat.. Room temp said 65. Maintenance had it at 82. Slept with the window open. Unbearable for two nights. Finally brought me Fans night 3. For $400 A Night think they could get it fixed.
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9.4review from
Sal at the check in desk provided great advice on rooms. Staft at concierge, Jarrod, and at entrance were always warm and accommodating. Lady concierge on duty on my last day directed me to a grubby restaurant when there were nicer ones in the same location. She did not pay attention to my specific needs and requests. That was the only disappointment.
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9.3review from
everything elvator arrangement confusing
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8.3review from
The entire hotel looks great. The lighting and decor everywhere was amazing. Loved the room. There was a panel to connect external devices via HDMI and various other ports, great for gaming or connecting your own media device. The staff were extremely friendly and professional. The location was also great, right in the center of everything in Times Square. Having a king size bed was great too. Parking- They have a 3rd party company that handles their parking for $60 a night, $70 for SUV's. I understand it's the city, but I'm already paying almost $350+ a night, I should have parking. I understand the price of rooms per night is high, especially for this great location, but honestly it's not worth it. I could've gotten a hotel room in another 4+star hotel just a few blocks away for a couple hundred cheaper a night, and it probably would've had bigger rooms. I had a room where a billboard was on the building across from me, the shade's didn't help too much with the amount of light that was coming in.
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7.3review from
Location was excellent. Convenient to get around on the subway and easy to walk to various locations.
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7.0review from
Room was very stylish, accessorised by not over the top. Great bathroom. Bar and lounge area beautiful. The location is very busy right in the heart of times square wouldn't stay there for a long amount of time. but great to be in the heart of all the action
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7.3review from
Great staff, brilliant location. Well I guess everything on NYC is expensive however I was a little jealous of my friends staying at the 'R' (Renaissance hotel) a few steps closer to times square and the bar was about the best in NY! Although our room was better than their. Much more chic design.
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7.7review from
The locations ,staff are friendly and helpful,convenient and I feel safe staying in this hotel. Definetely will recommend to friends.
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6.7review from
the comfort of the room and location. the bathrooms. i just felt they needed more privacy other than a sliding see thru door.
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6.4review from
Room and lobby The concierge - very arrogant man
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5.6review from
The staff was extremely helpful, the room was well decorated (although not very big) and the location was excellent. There was a mix up with my credit card and they ended up charging me more money regarding the hotel room and charged one excess hotel bar account.
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8.0review from
The design of the hotel was amazing, I loved it! Very Modern hotel! I enjoyed the fact that I didn't have to go far to have a drink, I would go down to the lobby bar and have a drink then return to the room! Great crowd! I arrived early, yet my room was ready! The front desk agent Nicholas was very nice and helpful and promptly checked me in! Hotel is in a great location, plenty of restaurants in time square and down the side streets! Can't wait to come back!
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8.0review from
Loved the view Didnt know how to put blinds down
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7.6review from
The beautiful, contemporary decor, gorgeous city views, the comfortable bed, and quiet room made it our haven for the week. My husband also loved the gym, which was not an additional fee, thank you. The noisy bar on floor 7 was very annoying to be forced to go through to get to our room each night. Also, having to wait in a lengthy line at the consierge and lobby desks when we needed to ask even simple questions was irritating (floor 7 again, ugh).
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10.0review from
The location was perfect for what we wanted to do. It was right in the middle of things. The hotel staff was very helpful and very accommodating. They honored all of our requests. This was our second time at this hotel, and we will definitely stay again!
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9.4review from
The main entrance was unbelievable with the water on the top and the front desk staff was really friendly Ridiculous charge for a bottle of water
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9.4review from
Sal at the check in desk provided great advice on rooms. Staft at concierge, Jarrod, and at entrance were always warm and accommodating. Lady concierge on duty on my last day directed me to a grubby restaurant when there were nicer ones in the same location. She did not pay attention to my specific needs and requests. That was the only disappointment.
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9.3review from
everything elvator arrangement confusing
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8.3review from
The entire hotel looks great. The lighting and decor everywhere was amazing. Loved the room. There was a panel to connect external devices via HDMI and various other ports, great for gaming or connecting your own media device. The staff were extremely friendly and professional. The location was also great, right in the center of everything in Times Square. Having a king size bed was great too. Parking- They have a 3rd party company that handles their parking for $60 a night, $70 for SUV's. I understand it's the city, but I'm already paying almost $350+ a night, I should have parking. I understand the price of rooms per night is high, especially for this great location, but honestly it's not worth it. I could've gotten a hotel room in another 4+star hotel just a few blocks away for a couple hundred cheaper a night, and it probably would've had bigger rooms. I had a room where a billboard was on the building across from me, the shade's didn't help too much with the amount of light that was coming in.
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8.0review from
The design of the hotel was amazing, I loved it! Very Modern hotel! I enjoyed the fact that I didn't have to go far to have a drink, I would go down to the lobby bar and have a drink then return to the room! Great crowd! I arrived early, yet my room was ready! The front desk agent Nicholas was very nice and helpful and promptly checked me in! Hotel is in a great location, plenty of restaurants in time square and down the side streets! Can't wait to come back!
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8.0review from
Loved the view Didnt know how to put blinds down
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7.1review from
Location and modern design Reception girl at check in was the absolute worst I have encountered from anywhere. Rude with a big attitude and for no reason at all. Really made me aggravated but just took it and moved on because I was with my family and little child so did not want to spoil their experience because of this person that was not professional or courteous.
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7.4review from
Asked for two days to turn down the heat.. Room temp said 65. Maintenance had it at 82. Slept with the window open. Unbearable for two nights. Finally brought me Fans night 3. For $400 A Night think they could get it fixed.
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7.3review from
Location was excellent. Convenient to get around on the subway and easy to walk to various locations.
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7.0review from
Room was very stylish, accessorised by not over the top. Great bathroom. Bar and lounge area beautiful. The location is very busy right in the heart of times square wouldn't stay there for a long amount of time. but great to be in the heart of all the action
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7.3review from
Great staff, brilliant location. Well I guess everything on NYC is expensive however I was a little jealous of my friends staying at the 'R' (Renaissance hotel) a few steps closer to times square and the bar was about the best in NY! Although our room was better than their. Much more chic design.
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7.7review from
The locations ,staff are friendly and helpful,convenient and I feel safe staying in this hotel. Definetely will recommend to friends.
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6.7review from
the comfort of the room and location. the bathrooms. i just felt they needed more privacy other than a sliding see thru door.
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7.6review from
The beautiful, contemporary decor, gorgeous city views, the comfortable bed, and quiet room made it our haven for the week. My husband also loved the gym, which was not an additional fee, thank you. The noisy bar on floor 7 was very annoying to be forced to go through to get to our room each night. Also, having to wait in a lengthy line at the consierge and lobby desks when we needed to ask even simple questions was irritating (floor 7 again, ugh).
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6.5review from
Very close to midtown clients; clean; courteous staff; modern decor For $350/night I expected WiFi in my room, not just in the hotel lobby. It's annoying to feel like I'm being nickel-and-dimed on top of that kind of nightly rate.
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6.4review from
Room and lobby The concierge - very arrogant man
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5.6review from
The staff was extremely helpful, the room was well decorated (although not very big) and the location was excellent. There was a mix up with my credit card and they ended up charging me more money regarding the hotel room and charged one excess hotel bar account.
